4043 Courses

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Resilience helps people recover from the hardships they experienced in life and propel them forward. So get on the path to become more resilient and cope with life's challenges and adversities by taking this Be Resilient- Stress, Emotion and Relationship Management Course. In this Be Resilient- Stress, Emotion and Relationship Management Course, you'll unveil the secret to a happier and productive life. This course will walk you through the process of stress, emotion and relationship management. It will guide you through overcoming your inner fears to accept new opportunities and relationships that come your way. Moreover, you'll determine the power of optimism and gain confidence to take action on your goals. Finally, you'll know how to help your clients from drowning in fears and make a positive impact in their lives. Enrol today! Learning Objectives Explore the most effective stress management techniques Learn to manage your relationships and emotions Be able to cope with life's challenges Gain the ability to learn from your mistakes Be able to overcome your fears and open doors for new opportunities Identify the power of optimism Who is this Course for? This Be Resilient- Stress, Emotion and Relationship Management Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of stress, emotion and relationship management or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy, and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successfully completing the Be Resilient- Stress, Emotion and Relationship Management Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Stress Management - Team Leader Stress Management - Manager Stress Management - Controller Stress Management - Assistant Manager Stress Management - Executive Mental Health Nurse Course Curriculum Be Resilient- Stress, Emotion and Relationship Management Introduction 00:11:00 Managing Your Relationships 00:14:00 Managing Your Emotions 00:14:00 Managing Stress 00:13:00 Solving Problems 00:10:00 Learning from Your Mistakes 00:12:00 Facing Your Fear 00:11:00 The Power of Optimism 00:12:00 Believe in Yourself 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Sports Psychology course might help you get there! Expand your expertise with high-quality training - study Sports Psychology and get an expertly designed, great-value training experience. Key Topics to be covered by Sports Psychology Course: Using 'mental toughness' and imagery to provide inspiration Myths around motivation and setting objectives that are achievable Sensory stimulation and tactics that will make an individual reach their potential Ensure mental and physical well-being during intensive training Using competitiveness and psychology in non-sporting areas The Sports Psychology course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Sports Psychology course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Sports Psychology course. This Sports Psychology training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Sports Psychology Course? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 01 - Introduction Module 02 - Mental Toughness Module 03 - Imagery Module 04 - Motivation in sport Module 05 - Goal Setting in Sport Module 06 - Arousal, Stress, and Anxiety Module 07 - Arousal Regulation Module 08 - Concentration Module 09 - Exercise and Psychological Wellbeing Module 10 - Athletic Injuries and Psychology Module 11 - Sports Psychology as a Coach Module 12 - Parents Involvement in Sports Psychology Module 13 - Sports Psychology at Workplace Module 14 - How to Be a Better Competitor Assessment Process Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Sports Psychology course. This course is open to everybody. Disclaimer: Kindly be informed that completing this online course does not grant you the authority to practice as a Licensed Psychologist. If you are searching for a course that fulfils the HCPC's standards, please contact the HCPC or the RCSLT. Career path This course will allow you to kickstart or take your career in the related sector to the next stage. This Sports Psychology course abilities and secure an employment prospect, like- Head coach Teacher/Football Coach Fitness Trainer Wellness Coach Yoga Instructor Exercise physiology Health and Fitness Coach Assistant Football Coach Fitness Instructor and Personal Trainer Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Overview Dive into the world of applied behavioural analysis with our comprehensive course titled 'Applied Behaviour Analysis(ABA) and Cognitive Skills Training'. This course, tailored for the UK audience, offers an in-depth exploration into the nuances of ABA, from its foundational techniques to its application in enhancing motor, language, cognitive, and visuospatial skills. As the demand for applied behaviour analysis courses in the UK surges, our curriculum stands out, ensuring that learners not only grasp the theoretical aspects but also understand the significance of generalisation in ABA theory. Learning Outcomes: Understand the foundational principles and components of applied behavioural analysis. Apply ABA techniques effectively in diverse settings, adhering to established rules. Develop strategies to enhance motor, language, cognitive, and visuospatial skills using ABA. Recognise the importance and methods of generalisation in ABA theory. Analyse and evaluate the impact of ABA interventions on individual cognitive development. Why buy this Applied Behaviour Analysis(ABA) and Cognitive Skills Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Applied Behaviour Analysis(ABA) and Cognitive Skills Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Applied Behaviour Analysis(ABA) and Cognitive Skills Training course for? Individuals keen on understanding the principles and techniques of ABA tailored for the UK context. Professionals in the field of psychology or education looking to expand their skill set. Parents or guardians aiming to support their children's cognitive and behavioural development. Therapists and counsellors seeking advanced tools for client interventions. Students pursuing a career in behavioural science or related fields. Prerequisites This Applied Behaviour Analysis(ABA) and Cognitive Skills Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Behaviour Analyst: £30,000 - £45,000 per annum ABA Therapist: £20,000 - £35,000 per annum Special Education Teacher (with ABA specialisation): £25,000 - £40,000 per annum Behavioural Consultant: £35,000 - £50,000 per annum Cognitive Skills Trainer: £28,000 - £42,000 per annum Child Psychologist (with ABA expertise): £40,000 - £60,000 per annum Course Curriculum Introduction to ABA Introduction to ABA 00:13:00 ABA Component Breakdown ABA Component Breakdown 00:09:00 Rules when Applying ABA Rules When Applying ABA 00:10:00 Foundation Techniques of ABA Foundation Techniques of ABA 00:14:00 ABA for Motor Skills ABA for Motor Skills 00:10:00 ABA for Language Skills ABA for Language Skills 00:22:00 ABA for Cognitive Skills ABA for Cognitive Skills 00:21:00 ABA for Visuospatial Skills ABA for Visuospatial Skills 00:22:00 Generalization in ABA Theory Generalization in ABA Theory 00:13:00

Cold Water Therapy has gained remarkable popularity as a natural method to boost physical and mental well-being, offering a refreshing approach to health that dates back centuries. This course unpacks the essentials of cold water immersion, guiding you through the science and benefits without requiring any physical attendance. Whether you’re curious about its impact on circulation, inflammation, or recovery, or interested in how it can enhance your mood and mental resilience, this course provides clear, research-based insights to help you understand the potential of this practice. From the foundational principles to practical safety advice and various techniques, the curriculum ensures you grasp every important aspect of cold water therapy. Additionally, it explores how incorporating this therapy into your wellness routine can bring lasting benefits. Ideal for those keen to explore natural wellness methods, this course offers a well-rounded view designed to educate and inspire. Perfectly suited for remote learning, it respects your convenience while delivering expert knowledge with clarity and enthusiasm. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Cold Water Therapy Module 02: The Science Behind Cold Water Therapy Module 03: Safety Precautions and Best Practices Module 04: Techniques and Preparing for Cold Water Therapy Module 05: Applications of Cold Water Therapy Module 06: Mental and Emotional Benefits of Cold Water Therapy Module 07: Integration of Cold Water Therapy into a Wellness Routine Learning Outcomes: Understand the science underpinning cold water therapy. Demonstrate safe practices for engaging in cold water exposure. Develop proficiency in cold water immersion techniques. Explore diverse applications of cold water therapy. Recognize the mental and emotional advantages of this practice. Integrate cold water therapy into a comprehensive wellness regimen. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Wellness enthusiasts seeking alternative health practices. Athletes and fitness aficionados looking to enhance recovery. Individuals interested in natural stress reduction techniques. Health professionals wanting to broaden their knowledge. Those curious about the ancient art of cold water therapy. Anyone aiming to improve their overall well-being. Career path Spa Therapist Fitness Instructor Holistic Wellness Coach Physical Therapist Lifestyle Consultant Health and Wellness Writer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

If you're looking to break into the world of clinical research, the Clinical Research Administration Fundamentals Course offers a straightforward and in-depth introduction to the field. This course will equip you with the essential knowledge and skills needed to navigate the administrative aspects of clinical research. From understanding the different stages of clinical trials to managing documentation and compliance requirements, you'll gain the expertise to support research teams efficiently. Whether you're new to the industry or seeking to build on existing knowledge, this course is designed to make complex topics clear and accessible. With the rapid growth of clinical research and its pivotal role in medical advancements, the need for skilled professionals is ever-present. This course will guide you through the fundamental principles, including ethics, safety protocols, and regulatory considerations. You'll learn how to manage research documentation, assist with trial set-ups, and support clinical study teams with precision. Plus, with the option to study remotely, you can complete the course at your own pace, making it ideal for those balancing work or other commitments. Get ready to enhance your understanding of this critical industry sector and open the door to career opportunities within clinical research. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Clinical Research Administration Module 02: Clinical Trial Design and Planning Module 03: Ethics and Regulatory Compliance Module 04: Institutional Review Boards (IRBs) and Ethics Committees Module 05: Data Management and Recordkeeping Module 06: Safety Reporting and Adverse Events Module 07: Clinical Trial Monitoring and Auditing Module 08: Study Site Management and Quality Control Module 09: Data Analysis and Reporting Module 10: The Future of Clinical Research Learning Outcomes: Understand key principles in clinical trial planning and design. Demonstrate proficiency in navigating ethical and regulatory frameworks. Develop expertise in data management and rigorous recordkeeping. Implement safety reporting protocols and manage adverse events effectively. Conduct thorough clinical trial monitoring and auditing procedures. Acquire skills in study site management, quality control, and data analysis. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to enter the field of clinical research. Healthcare professionals seeking to broaden their skill set. Graduates in life sciences or related disciplines. Research assistants and coordinators aiming for career advancement. Regulatory affairs professionals looking to specialise. Quality assurance personnel in healthcare and pharmaceutical sectors. Professionals transitioning to roles in clinical trial management. Anyone keen on staying ahead in the evolving landscape of clinical research. Career path Clinical Research Coordinator Regulatory Affairs Specialist Clinical Data Manager Quality Assurance Auditor Clinical Research Associate Pharmacovigilance Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

With this Positive Impact on People, you'll experience an in-depth, integrated exploration of the science and direct application of whole being positive psychology. The course will give you all the knowledge you need to know to become an influential leader. You'll learn the importance of 'influential skill' and learn more about the tools required for making a positive difference. You will understand your character strengths. You will be able to set up goals with happiness in mind. Learn to improve relationships and understand basic of mindfulness. On successfully completing of the course, you will have the confidence and abilities to bring others to your way of thinking without force or coercion and become even more successful in any area of your life. Who is this course for? Positive Impact on People is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Positive Impact on People is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction Introduction 00:03:00 What are influencing skills? Lesson 1 What are influencing skills? 00:10:00 Lesson 2: Tools for making a positive difference Lesson 2: Tools for making a positive difference I 00:10:00 Lesson 3: Tools for making a positive difference II 00:08:00 Lesson 4: Tools for making a positive difference III 00:08:00 Conclusion Conclusion 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Facilitation Skills course offers quality training for aspiring facilitators who want to expand their knowledge of the framework required for effective facilitation. It covers essential topics such as dealing with difficult people, building consensus, and addressing group dysfunction. Throughout the course, learners will develop crucial skills in active listening, conflict solving and communication, and will be introduced to a wide range of intervention techniques to fast track their career. There are no entry requirements for this training program. Learning Objectives: Develop the key skills and practical knowledge to create an inclusive and harmonious environment for all Understand the basic principles of conflict management and conflict resolution Sharpen your skills in communication, leadership and people management Discover a wide range of intervention techniques and consensus-building strategies Who is this Course for? Facilitation Skills is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Facilitation Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module One: Getting Started Facilitation Skills 00:01:00 Module Two: Understanding Facilitation Understanding Facilitation 00:09:00 Understanding Facilitation Case Study 00:01:00 Module Three: Process vs. Content Process vs. Content 00:06:00 Process vs. Content Case Study 00:01:00 Module Four: Laying the Groundwork Laying the Groundwork 00:06:00 Laying the Groundwork Case Study 00:01:00 Module Five: Tuckman and Jensen"s Model of Team Development Tuckman and Jensen's Model of Team Development 00:07:00 Tuckman and Jensen's Model of Team Development Case Study 00:01:00 Module Six: Building Consensus Building Consensus 00:09:00 Building Consensus Case Study 00:01:00 Module Seven: Reaching a Decision Point Reaching a Decision Point 00:04:00 Reaching a Decision Point Case Study 00:01:00 Module Eight: Dealing with Difficult People Dealing with Difficult People 00:03:00 Dealing with Difficult People Case Study 00:01:00 Module Nine: Addressing Group Dysfunction Addressing the Group Dysfunction Case Study 00:01:00 Addressing the Group Dysfunction Case Study 00:01:00 Module Ten: About Intervention About Intervention 00:06:00 About Intervention Case Study 00:01:00 Module Eleven: Intervention Techniques Intervention Techniques 00:03:00 Intervention Techniques Case Study 00:01:00 Closing 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00