572 Courses

[vc_row][vc_column][vc_column_text] Description: Do you work from home or need to make telephone calls for your job? Does your telephone etiquette need improving? This Professional Telephone Receptionist Course is ideal for aspiring receptionists, or telephone receptionists who wish to build their skills for career advancement. Communication and customer service is an essential skill in any industry. Whether face to face or on the phone, being able to communicate professionally is a crucial aspect of any receptionist role. Throughout this telephone receptionist training course, you will learn how to be an effective communicator and will learn fundamental verbal communication techniques.  You will also learn essential time management and telephone skills for communicating with clients and colleagues on the telephone. Different forms of communication will also be explored in this course, and you will also look into the challenges teleworkers face. Whether you're a call centre agent or professional receptionist, you will be a communication expert and more confident person on completion of this communication skills training course. Who is the course for? Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. People who have an interest in learning how to become their own professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Contact Operator Customer Service Representative Home-based Professional Information Center Expert Telemarketer and telesales Telephone Researcher [/vc_column_text][/vc_column][/vc_row] Professional Telephone Receptionist Course Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Telephone Receptionist Course - Activities 00:00:00 Mock Exam Mock Exam- Professional Telephone Receptionist Course 00:20:00 Final Exam Final Exam- Professional Telephone Receptionist Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Build a solid foundation on Excel Spreadsheet with the Basic Excel Spreadsheet course. This course is designed to introduce you to the ins and outs of excel spreadsheets. Within no time, you will be able to add a new and valuable skill set to your resume. The Basic Excel Spreadsheet course will show you the essential components of the excel spreadsheet. You will understand the method of entertaining data. The course will enrich your knowledge of Autofill and Autosum. From the bite-sized modules, you will pick up skills to use the basic formulas. The course will show you how to format and manage spreadsheets. You will gain the expertise for linking the sheets together. This comprehensive course will also provide you with a detailed introduction to functions. Upon completing the course you will be equipped with the basic skills to operate a spreadsheet. The Basic Excel Spreadsheet course is the online platform to train yourself on the fundamentals of spreadsheets. Enroll in the course to elevate your abilities and increase your employability in the relevant sectors. Learning Outcomes Understand the fundamentals of Excel spreadsheets Learn the process of entering data into spreadsheets Enrich your knowledge of formula basics and copywriting formulas Grasp the skills for formatting spreadsheets Know the process of linking the sheets together Become competent in managing the sheets Who is this course for? Individuals who want to learn the basics of Excel Spreadsheet Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path  The Basic Excel Spreadsheet course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Business Professional Data Operator Data Specialist Basic Excel Spreadsheet Tour of the Excel screen 00:10:00 Entering Data 00:13:00 Autofill Speedfill 00:09:00 Saving the file 00:02:00 Autosum 00:04:00 Formula Basics 00:11:00 Copying formulas - Relative Formulas 00:04:00 Totals and Averages 00:04:00 Formatting the Spreadsheet 00:07:00 Managing the Sheets 00:06:00 Copying formulas - absolute formulas 00:08:00 Linking the Sheets together 00:06:00 Introduction to Functions 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn how to program using Apache Groovy.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Duration 5 Days 30 CPD hours This course is intended for For Process Owners, project managers, and other managers who are new to Service Manager. Overview At the end of the course, you will be able to:? Describe the role and intent for each of theService Manager components.? Describe the processes, workflows, and keyactivities for each module.? Use the Service Manager Web and Windowsclient as well as the Employee Self Service portal.? Manage Service Manager operators, usingadministrative tools.? Review how to configure operator, profile, role,environment, folder, and contact objects.? Determine the difference between Incident andProblem Management.? Discuss the Change, Configuration, Knowledge,and Service Level Management processes.? Explain and configure the Service Catalog.? Use Request Management workflows.? Describe the reporting capabilities of ServiceManager. This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course focuses on teaching the processes embedded in Service Manager. This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course focuses on teaching the processes embedded in Service Manager. Additional course details: Nexus Humans SM110 - Service Manager 9.x Foundations for Process Owners training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SM110 - Service Manager 9.x Foundations for Process Owners course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Unveil the world from a bird's-eye view with the 'Drone Photography Course'. Dive into the artistic amalgamation of classic photography principles with cutting-edge drone technology. From understanding the intricacies of camera functions like shutter speed and ISO to embracing the boundless horizons that drone photography offers, this course is your ticket to capturing breathtaking aerial snapshots. Whether it's the golden hues of a sunset or the sprawling cityscapes, prepare to turn moments into mesmerising art. Learning Outcomes Acquire foundational knowledge of basic photography techniques and settings. Understand the mechanics behind camera functionality, including exposure and white balance. Explore the realm of drone photography, its tools, and techniques. Discover equipment recommendations to enhance aerial shooting. Engage in hands-on activities to apply and refine aerial photography skills. Why choose this Drone Photography Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Drone Photography Course Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Drone Photography Course for? Beginners with a passion for photography looking to expand their horizons. Current photographers aiming to diversify their portfolio with aerial shots. Drone enthusiasts keen on mastering the art of aerial photography. Film and media students or professionals exploring new shooting angles. Travel bloggers and content creators seeking to elevate their visual narratives. Career path Aerial Photographer: £25,000 - £45,000 Drone Camera Operator: £30,000 - £50,000 Film Production Drone Pilot: £35,000 - £55,000 Travel Blogger with Drone Specialisation: £28,000 - £60,000 (variable with endorsements) Media Drone Coordinator: £32,000 - £48,000 Drone Photography Trainer: £27,000 - £42,000 Prerequisites This Drone Photography Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Drone Photography Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Photography Basics How Does a Camera Work 00:01:00 Shutter Speed 00:06:00 ISO 00:04:00 Exposure Triangle 00:05:00 Lights & Filters 00:03:00 White Blance 00:03:00 Photo Resolution & Quality 00:04:00 Drone Photography Intro to Drone Photography 00:01:00 Our Recommended Drone Equipment 00:06:00 Drone Tips 00:06:00 Drone Demo 00:12:00 Activity Activity - Aerial Photography 00:01:00 Assignment Assignment - Drone Photography Course 00:00:00

Are you new to mac? Want to learn how to operate a mac? Want to learn the tips and tricks of having fun with mac? If yes then enrol now to benefit the most out of this course. Description: This course is designed for individuals who are willing to switch from PC to Mac. Mac is continuously bringing up more inventive thoughts to incorporate into the present elements available. In this course, you will have an overview of the Mac desktops and the features that makes it more convenient then other systems. In this course, you will learn how to operate mac using the simplest method. You will also learn about networking process for Mac and how can user network 2 or more macs without any underlying issues usually related to other networking practices. Through this course, you will learn about many other interesting things you can do easily. Our professional, as well as experienced tutors, will make this course more fun and informative. Who is the course for? This course is designed for individuals who are interested in exploring the benefits of using MAC. It is also beneficial for the graphic designers as Mac system is preferable for handling the graphic software. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: MAC Operating Course is a useful qualification to possess, and would be beneficial for the following careers: Mac operator. Production artist. Pre-press technician. Graphics designer. Creative art worker. Gamers. Video editors. Chapter-01 Introduction to Mac 01:00:00 Chapter-02 Features of Mac Desktops 01:00:00 Chapter-03 Networking System of Mac 01:00:00 Chapter-04 Types of Mac 01:00:00 Chapter-05 Mac your way to cyberspace 00:30:00 Chapter-06 Benefits of Using Mac 01:00:00 Chapter-07 How to print & fax using Mac 01:00:00 Chapter-08 Managing music with iTunes 01:00:00 Chapter-09 Having fun with photos 01:00:00 Chapter-10 Wrapping Up 00:15:00 Mock Exam Mock Exam- MAC Operating Course 00:20:00 Final Exam Final Exam- MAC Operating Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Did you know that car technicians account for 16% of the demand in the UK automotive industry? By 2031, about 26,000 car technicians, mechanics, and electricians will be required. In contrast to the decline in technical and repair professions, the number of employment in the UK automotive manufacturing industry is expected to rise by 4% over the next decade, from 163,758 in 2021 to 170,709 in 2031. This is an excellent moment to hone your talents for this expanding business. To assist you in this situation, we provide a 15-in-1 bundle course on Mechanic Training - CPD Certified that covers practically everything you need to know about it. This bundle will provide specialised mechanic and repair training. You will learn about motorbike maintenance and troubleshooting, hybrid vehicles, basic automotive engineering, and supercharger automobile engineering. As you can see, having the correct skill set may help you become a part of this expanding sector. Don't pass up this opportunity. Join us and get the rewards later in your career. This Car Mechanic Training Bundle Consists of the following Premium courses: Courses are included in this Car Mechanic Training Bundle? Course 01: Car Mechanic and Repair Training Diploma Course 02: Car Restoration Course 03: Hybrid Vehicle Expert Training Course 04: Supercharger Automobile Engineering Course 05: Engine Lubricant System Training - Level 4 Course 06: Energy Saving in Electric Motors Course 07: Motorbike Repairing and Maintenance Diploma Course 08: PUWER Course 09: Manual Handling Level 2 Course 10: Fire Safety Course 11: RIDDOR Training Learning Outcomes: Upon successful completion of the 15-in-1 bundle course on Mechanic Training - CPD Certified, you will be able to, Explore the tools required for mechanic and repair training. Learn how internal combustion engines work, what's inside and how to maintain them. Improve your understanding of lubricants and lubricant systems- how they work, which is the best and how to work with lubricants. Discover the core concepts of PUWER and COSHH. Learn everything about fire risk assessors. Determine the essentials of hybrid vehicle repair and maintenance. Gain a solid knowledge of workplace first aid. Enrol now in Car Mechanic Training to advance your career, and use the premium study materials from Apex Learning. The car mechanics course is designed to equip individuals with the knowledge and skills necessary to maintain and repair cars. It covers a wide range of topics, from the basics of safety and maintenance to the intricacies of various vehicle systems. The course starts with an introduction to safety and maintenance, which covers the importance of maintaining a safe working environment and adhering to best practices in car maintenance. It then moves on to general maintenance for car mechanics, including oil changes, tyre rotations, and other routine tasks. The course covers vehicle warning lights, which are a crucial component of a car's safety system. Individuals will learn how to identify and diagnose common warning light issues and how to resolve them. The course also covers tyres and wheels, including how to inspect them for wear and damage and how to replace them when necessary. The engine is the heart of a car, and the course covers various aspects of engine maintenance and repair, including diagnosing and fixing common engine problems. It also covers the cooling system, which is essential for preventing the engine from overheating. The fuel system is another critical component of a car, and individuals will learn how to diagnose and fix common fuel system issues. The course also covers the electrical system, including the battery, alternator, and starter. Individuals will learn how to diagnose and fix common electrical system problems. The drivetrain is responsible for transferring power from the engine to the wheels, and the course covers various aspects of drivetrain maintenance and repair. Finally, the braking system is a critical safety component of a car, and individuals will learn how to diagnose and fix common brake system issues. The course covers various types of brake systems and how to perform routine maintenance tasks such as changing brake pads and discs. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who are interested in pursuing a career as a mechanic or auto technician. People who want to expand their knowledge and skills in automotive repair and maintenance. Car owners who want to learn more about basic car maintenance and troubleshooting techniques. Auto enthusiasts who want to deepen their understanding of how cars work and improve their ability to work on their own vehicles. Vocational schools and training programs looking to add comprehensive mechanic training to their curriculum. Requirements This Car Mechanic Training course has been designed to be fully compatible with tablets and smartphones. Career path This bundle course is extensively designed to benefit the following career options. Mechanic Car Technician Warehouse Operator In the United Kingdom, the average salary of these professions ranges from £30,000 to £40,000 per annum. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Car Mechanic and Repair Training Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Duration 3.5 Days 21 CPD hours This course is intended for This course is aimed at students new to the language who may or may not have experience with other programming languages. Overview Learn how Python works and what it's good for. Understand Python's place in the world of programming languages Learn to work with and manipulate strings in Python. Learn to perform math operations with Python. Learn to work with Python sequences: lists, arrays, dictionaries, and sets. Learn to collect user input and output results. Learn flow control processing in Python. Learn to write to and read from files using Python. Learn to write functions in Python. Learn to handle exceptions in Python. Learn to work with dates and times in Python. In this Python training course by Webucator, Inc, students learn to program in Python. Python Basics Running Python Hello, World! Literals Python Comments Data Types Variables Writing a Python Module print() Function Named Arguments Collecting User Input Getting Help Functions and Modules Defining Functions Variable Scope Global Variables Function Parameters Returning Values Importing Modules Math Arithmetic Operators Modulus and Floor Division Assignment Operators Built-in Math Functions The math Module The random Module Seeding Python Strings Quotation Marks and Special Characters String Indexing Slicing Strings Concatenation and Repetition Common String Methods String Formatting Built-in String Functions Iterables: Sequences, Dictionaries, and Sets Definitions Sequences Unpacking Sequences Dictionaries The len() Function Sets *args and **kwargs Flow Control Conditional Statements The is and is not Operators Python's Ternary Operator Loops in Python The enumerate() Function Generators List Comprehensions File Processing Opening Files The os and os.path Modules Exception Handling Wildcard except Clauses Getting Information on Exceptions The else Clause The finally Clause Using Exceptions for Flow Control Exception Hierarchy Dates and Times Understanding Time The time Module The datetime Module Running Python Scripts from the Command Line The sys Module sys.argv