34163 Courses

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Network operations center (NOC) operators System administrators System engineers Technical support personnel Channel partners, resellers Overview Upon completing this course, the learner will be able to meet these overall objectives: Cisco IOS XR general architecture Introduction to the Cisco IOS XR command line interface (CLI) Basic system configuration Tracing the switch fabric data path Monitoring the Cisco IOS XR system Working within the Cisco IOS XR configuration file system Interpreting Cisco IOS XR error messages and log file messages Creating system core dumps This 4-day course, Introduction to Cisco IOS© XR (IOSXR100), is an instructor led, lab-based, hands-on course, where you learn the fundamental concepts on which the operating system is based and Cisco IOS XR basic operations for configuration, software, file system configuration, and monitoring. Basic troubleshooting for how to troubleshoot problems relating to process failures, frozen processes, and high CPU and memory consumption is also covered. This course introduces you to the features and functions of the Cisco IOS XR Software operating system. Through a combination of lecture and hands-on lab exercises, you gain an understanding of all major aspects of the operating system, including the architecture, high-availability components, scalability features, configuration basics, switch fabric data path, basic software operations, configuration file overview, monitoring the Cisco IOS XR operating system, and working with error messages and core dumps. Module 1: Cisco IOS XR Software Overview Cisco IOS XR Architecture High Availability Scalability Module 2: Cisco IOS XR Configuration Basics Configuration Operations Initial Configuration Reviewing the Configuration Route Processor Redundancy Module 3: Switch Fabric Architecture Cisco IOS XR Architecture, High Availability, and Scalability Review Verifying the Fabric Data Path Module 4: Cisco IOS XR Software Operations Examining the Operation Basics Examining Configuration Operations Examining Configuration Rollback and Recovery Examining Process Management Module 5: Configuration File System Overview Configuration File System Module 6: Monitoring the Cisco IOS XR Operating System Cisco IOS XR Architecture System Monitoring Commands Module 7: Error Messages and Core Dumps System Error Messages Logging System Messages Cisco IOS XR Core Dumps

Duration 5 Days 30 CPD hours This course is intended for This course is designed for business analysts. Overview After completing this course, you should be able to:Describe the benefits of implementing an Operational Decision Manager solution, and the collaboration that is required between the business and development teamsIdentify the main user roles that are involved in designing and developing an Operational Decision Manager solution, and the tasks that are associated with each roleExplain modeling concepts and the UML notation that is relevant to modeling for business rules and eventsDefine and implement object models for business rulesSet up the rule authoring environment in Designer by working with decision services and synchronizing across development and business environmentsCustomize the vocabulary that is used in rulesDiscover and analyze business rules for implementationUse the Operational Decision Manager rule editors to author business rules and decision tablesRun tests and simulations in the Decision Center Enterprise console to validate decision logic and rule changesExplain governance issues and work with Operational Decision Manager features that support decision governance This course introduces business analysts to IBM Operational Decision Manager V8.7.1. You learn the concepts and skills that are necessary to capture, author, validate, and manage business rules with Operational Decision Manager. Course Outline Course introduction Introducing IBM Operational Decision Manager V8.7.1 Exercise: Operational Decision Manager in action Modeling for business rules Exercise: Building the model on paper Exercise: Implementing the model Understanding decision services Exercise: Setting up a decision service Working with the BOM Exercise: Working with the BOM Introducing Decision Center Exercise: Exploring the Decision Center Business console Exercise: Exploring the Decision Center Enterprise console Introducing rule authoring Exercise: Understanding the case study Discovering and analyzing rules Exercise: Discovering rules Exercise: Analyzing rules Working with conditions in rules Exercise: Working with conditions in rules Working with definitions in rules Exercise: Working with definitions in rules Writing complete rules Exercise: Writing complete rules Authoring decision tables and trees Exercise: Authoring decision tables and trees Exercise: Authoring rules: Putting it all together Running tests and simulations in the Enterprise console Exercise: Running tests and simulations in the Enterprise console Introducing decision governance Exercise: Working with the decision governance framework Course summary

Duration 1 Days 6 CPD hours This course is intended for This course is intended for anyone who wants to develop a toolbox of personal stress management skills. Overview Upon successful completion of this course, students will be able to identify the best approach to handle a stressful situation; understand what lifestyle elements, routines and relaxation techniques can help reduce stress. In this course, students will apply a three-option method to address any stressful situation. Module One: Getting Started Workshop Objectives Pre-Assignment Pre-Test Action Plan Form Evaluation Form Module Two: Understanding Stress What is Stress? What is Eustress? Understanding the Triple ?A? Approach Practical Illustration Module Two Review Questions Module Three: Creating a Stress-Reducing Lifestyle Eating Properly Exercising Regularly Sleeping Well Practical Illustration Module Three Review Questions Module Four: Altering the Situation The First A Identifying Appropriate Situations Creating Effective Actions Practical Illustration Module Four Review Questions Module Five: Avoiding the Situation The Second A Identifying Appropriate Situations Creating Effective Actions Practical Illustration Module Five Review Questions Module Six: Accepting the Situation The Third A Identifying Appropriate Situations Creating Effective Actions Practical Illustration Module Six Review Questions Module Seven: Using Routines to Reduce Stress Planning Meals Organizing Chores Using a To-Do List Practical Illustration Module Seven: Review Questions Module Eight: Environmental Relaxation Techniques Finding a Sanctuary Using Music Seeing the Humor Practical Illustration Module Eight: Review Questions Module Nine: Physical Relaxation Techniques Soothing Stretches Deep Breathing Tensing and Relaxing1 Meditation1 Practical Illustration Module Nine: Review Questions Module Ten: Coping with Major Events Establishing a Support System Creating a Plan Knowing When to Seek Help Practical Illustration Module Ten: Review Questions Module Eleven: Our Challenge to You Creating a Stress Log Week One: Recording Events1 Week Two: Identifying Stressors and Creating a Plan1 Week Three: Creating New Habits Reviewing and Evaluating Practical Illustration Module Eleven: Review Questions Module Twelve: Wrapping Up Words from the Wise Lessons Learned

Veterinary assistants UK If you want to learn about Veterinary assistants and become an expert in the field, you have arrived at the right place. Industry experts designed this Veterinary assistants course to enable you to learn quickly and efficiently and at your own pace and convenience. Discover a fulfilling career as a Veterinary Nurse with Training Tale online course. Taught by experienced professionals, you'll receive hands-on training in anatomy, physiology, nursing care, and more. Whether you're starting out or enhancing your skills, our course offer practical knowledge and experience. You will Gain a nationally recognized qualification and take the first step towards a successful career in the animal care industry. Enroll now and start your journey to becoming a Veterinary Nurse today! Veterinary assistants Course Bundle Additional Courses Course 01: Level 2 Certificate For Animal Nursing Assistants Course 02: Animal Care and Psychology Course 03: Level 5 Animal Care [ Note: Free PDF certificate as soon as completing the Veterinary assistants course ] Veterinary assistants Course Curriculum of Veterinary assistants Module 1: Introduction to Animal Anatomy and Physiology Module 2: Provide Basic Nursing Treatments to Animals Module 3: Principles of Infection and Control for Animal Nursing Assistants Module 4: Maintain Animal Accommodation Module 5: Provide Nutrition to Animals Module 6: Handling and Restraint of Animals Module 7: Provide Opportunities for Animals to Exercise Module 8: Principles of Companion Animal Anaesthesia and Fluid Therapy Assessment Method of Veterinary assistants After completing each module of the Veterinary assistants Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Veterinary assistants After completing the MCQ/Assignment assessment for this Veterinary assistants course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Veterinary assistants This Level 2 Certificate For Veterinary assistants course is ideal for: Beginners interested in becoming animal nursing assistant Those with an interest in animal care or veterinary practice Those training to be animal nursing assistant looking to test their knowledge or brush up Requirements Veterinary assistants There are no specific requirements for this Veterinary assistants course because it does not require any advanced knowledge or skills. Career path Veterinary assistants This Veterinary assistants course will broaden your knowledge and boost your confidence in exploring opportunities in various sectors related to animal nursing.

In a world where the bond between humans and animals grows stronger by the day, understanding the intricate workings of our furry, feathered, and scaly companions becomes not just a skill, but a calling. Embark on a journey through the corridors of veterinary knowledge, where each module unveils a new layer of understanding in the captivating narrative of animal health and wellbeing. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Dive into the annals of history, where the story of veterinary medicine unfolds like a gripping saga, tracing its evolution from ancient times to the cutting-edge practices of today. Explore the very building blocks of life itself, from the microscopic wonders of cells to the majestic complexity of tissues and organs. Delve into the mysteries of disease occurrence, unravel the enigma of the cardiovascular and respiratory systems, and traverse the intricate pathways of digestion and metabolism. As you navigate through the labyrinth of knowledge, you'll unlock the secrets of the nervous system, senses, and endocrine system, peering into the very essence of what makes our animal friends tick. Discover the vital role of nutrients in sustaining life, and witness the wondrous dance of metabolism as it fuels the engines of existence. With each module, you'll not only gain insight but also a profound appreciation for the marvels of the animal kingdom and the crucial role of the veterinary assistant in safeguarding their health and happiness. Course Curriculum Module 01: The Development of Veterinary Medicine Part - 01 Module 02: The Development of Veterinary Medicine Part - 02 Module 03: Naming And Classifying Animals Module 04: The Cell Module 05: Tissues Module 06: Connective Tissue Module 07: Muscle Tissue and Nervous Tissue Module 08: Tissue Healing And Repair Module 09: The Skin Module 10: Bone Module 11: The Skeleton Module 12: Describing Disease Occurrence Module 13: Cardiovascular System Module 14: Respiratory System and Lymphatic System Module 15: The Gut and Digestion Module 16: Urinary System and Reproductive System Module 17: Nervous System, Senses and Endocrine System Part - 01 Module 17: Nervous System, Senses and Endocrine System Part - 02 Module 18: Nervous System, Senses and Endocrine System Part - 03 Module 19: Nutrients Part - 01 Module 20: Nutrients Part - 02 Module 21: Metabolism Part - 01 Module 22: Metabolism Part - 02 Learning Outcomes: Analyze historical trends in veterinary medicine for evolutionary insights. Classify animals based on their characteristics and naming conventions. Identify and describe the structure and function of animal tissues. Explain tissue healing processes and factors affecting tissue repair. Describe the anatomy and physiology of major body systems. Understand the role of nutrients and metabolism in animal health. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Diploma on Veterinary Assistant 9:46:38 1: Module 01: The Development of Veterinary Medicine Part - 01 31:19 2: Module 02: The Development of Veterinary Medicine Part - 02 27:48 3: Module 03: Naming And Classifying Animals 09:25 4: Module 04: The Cell 21:07 5: Module 05: Tissues 43:54 6: Module 06: Connective Tissue 54:38 7: Module 07: Muscle Tissue and Nervous Tissue 09:23 8: Module 08: Tissue Healing And Repair 12:29 9: Module 09: The Skin 15:31 10: Module 10: Bone 20:22 11: Module 11: The Skeleton 15:34 12: Module 12: Describing Disease Occurrence 1:06:05 13: Module 13: Cardiovascular System 31:58 14: Module 14: Respiratory System and Lymphatic System 17:08 15: Module 15: The Gut and Digestion 25:05 16: Module 16: Urinary System and Reproductive System 43:07 17: Module 17: Nervous System, Senses and Endocrine System Part - 01 18:00 18: Module 18: Nervous System, Senses and Endocrine System Part - 02 18:47 19: Module 19: Nervous System, Senses and Endocrine System Part - 03 10:12 20: Module 20: Nutrients Part - 01 20:20 21: Module 21: Nutrients Part - 02 25:15 22: Module 22: Metabolism Part - 01 22:25 23: Module 23: Metabolism Part - 02 25:46 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring veterinary assistants seeking comprehensive foundational knowledge. Individuals interested in pursuing a career in animal healthcare. Students passionate about understanding animal anatomy and physiology. Veterinary professionals aiming to enhance their knowledge and skills. Animal lovers eager to contribute to veterinary practices. Career path Veterinary Assistant Animal Care Technician Veterinary Receptionist Animal Welfare Officer Laboratory Animal Technician Animal Shelter Worker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Veterinary Nursing Online If you want to learn about Veterinary Nursing and become an expert in the field, you have arrived at the right place. Industry experts designed this Veterinary Nursing course to enable you to learn quickly and efficiently and at your own pace and convenience. Discover a fulfilling career as a Veterinary Nurse with Training Tale online course. Taught by experienced professionals, you'll receive hands-on training in anatomy, physiology, nursing care, and more. Whether you're starting out or enhancing your skills, our course offer practical knowledge and experience. By completing Veterinary Nursing course, You will Gain a nationally recognized qualification and take the first step towards a successful career in the animal care industry. Enroll Veterinary Nursing course now and start your journey to becoming a Veterinary Nurse today! Veterinary Nursing Online Industry Specialists developed this Veterinary Nursing Course into 08 user-friendly modules. Main Course : Level 2 Certificate For Animal Nursing Assistants Additional Courses Course 01: Animal Care & Nutrition Course 02: Animal Care & Psychology Course 03: Level 5 Animal Care Assessment Method of Veterinary Nursing After completing each module of the Veterinary Nursing Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Veterinary Nursing After completing the MCQ/Assignment assessment for this Veterinary Nursing course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Veterinary Nursing This Level 2 Certificate For Veterinary Nursing course is ideal for: Beginners interested in becoming animal nursing assistant Those with an interest in animal care or veterinary practice Those training to be animal nursing assistant looking to test their knowledge or brush up Requirements Veterinary Nursing There are no specific requirements for this Veterinary Nursing course because it does not require any advanced knowledge or skills. Career path Veterinary Nursing This Veterinary Nursing course will broaden your knowledge and boost your confidence in exploring opportunities in various sectors related to animal nursing.

Veterinary Care online If you want to learn about Veterinary Care and become an expert in the field, you have arrived at the right place. Industry experts designed this Veterinary Care course to enable you to learn quickly and efficiently and at your own pace and convenience. Discover a fulfilling career as a Veterinary Nurse with Training Tale online course. Taught by experienced professionals, you'll receive hands-on training in anatomy, physiology, nursing care, and more. Whether you're starting out or enhancing your skills, our course offer practical knowledge and experience. You will Gain a nationally recognized qualification and take the first step towards a successful career in the animal care industry. Enroll now and start your journey to becoming a Veterinary Nurse today! Veterinary Care Course Bundle Additional Courses Course 01: Level 2 Certificate For Animal Nursing Assistants Course 02: level 5 Animal Care [ Note: Free PDF certificate as soon as completing the Veterinary course ] Course Curriculum of Veterinary Care Module 01: Introduction to Animal Anatomy and Physiology Module 02: Provide Basic Nursing Treatments to Animals Module 03: Principles of Infection and Control for Animal Nursing Assistants Module 04: Maintain Animal Accommodation Module 05: Provide Nutrition to Animals Module 06: Handling and Restraint of Animals Module 07: Provide Opportunities for Animals to Exercise Module 08: Principles of Companion Animal Anaesthesia and Fluid Therapy Assessment Method of Veterinary Care After completing each module of the Veterinary Care course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Veterinary Care After completing the MCQ/Assignment assessment for this Veterinary Care course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Veterinary Care This Level 2 Certificate For Veterinary Care course is ideal for: Beginners interested in becoming animal nursing assistant Those with an interest in animal care or veterinary practice Those training to be animal nursing assistant looking to test their knowledge or brush up Requirements Veterinary Care Online There are no specific requirements for this Veterinary Care course because it does not require any advanced knowledge or skills. Career path Veterinary Care This Veterinary Care course will broaden your knowledge and boost your confidence in exploring opportunities in various sectors related to animal nursing.

Veterinary Nursing Assistant If you want to learn about Veterinary Nursing Assistant and become an expert in the field, you have arrived at the right place. Industry experts designed this Veterinary Nursing Assistant course to enable you to learn quickly and efficiently and at your own pace and convenience. Discover a fulfilling career as a Veterinary Nursing Assistant with Training Tale online course. Taught by experienced professionals, you'll receive hands-on training in anatomy, physiology, nursing care, and more. Whether you're starting out or enhancing your skills, our course offer practical knowledge and experience. You will Gain a nationally recognized qualification and take the first step towards a successful career in the animal care industry. Enroll now and start your journey to becoming a Veterinary Nursing Assistant today! Veterinary Nursing Assistant Course Bundle Additional Courses Course 01: Level 2 Certificate For Animal Nursing Assistants Course 03: Level 5 Animal Care Course 04: Pet Nutrition Diploma [ Note: Free PDF certificate as soon as completing the Veterinary Nursing Assistant course ] Course Curriculum of Veterinary Nursing Assistant Module 1: Introduction to Animal Anatomy and Physiology Module 2: Provide Basic Nursing Treatments to Animals Module 3: Principles of Infection and Control for Animal Nursing Assistants Module 4: Maintain Animal Accommodation Module 5: Provide Nutrition to Animals Module 6: Handling and Restraint of Animals Module 7: Provide Opportunities for Animals to Exercise Module 8: Principles of Companion Animal Anaesthesia and Fluid Therapy Assessment Method After completing each module of the Veterinary Nursing Assistant Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Veterinary Nursing Assistant course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? This Level 2 Certificate For Veterinary Nursing Assistant course is ideal for: Beginners interested in becoming animal nursing assistant Those with an interest in animal care or veterinary practice Those training to be animal nursing assistant looking to test their knowledge or brush up Requirements Veterinary assistants There are no specific requirements for this Veterinary Nursing Assistant course because it does not require any advanced knowledge or skills. Career path Veterinary Nursing Assistant This Veterinary Nursing Assistant course will broaden your knowledge and boost your confidence in exploring opportunities in various sectors related to animal nursing.