4884 Courses

Did you know that a staggering 79% of employees quit their jobs due to a lack of appreciation and recognition at work? This highlights the critical importance of effective workplace performance management, which involves creating a positive work environment that motivates and empowers employees to achieve their full potential. Unlock the full potential of your workforce and drive business success with our Workplace Performance Management course. This comprehensive course covers everything from workplace motivation to strategies for promoting high levels of performance, so you can develop the skills you need to manage your team effectively. Don't let poor workplace performance management be the downfall of your business. Enrol in our Workplace Performance Management course today and start building a solid foundation for team success. Learning outcomes: Understand the principles of workplace motivation and ethical practices Develop effective workplace management skills Learn strategies for workforce development and boosting performance Discover the use of motivational methods to improve performance Learn how to promote high levels of performance and drive business success Develop your skills in managing and developing a high-performing team Our Workplace Performance Management course provides a comprehensive guide to managing and developing a high-performing team. In this course, you will learn the fundamental principles of workplace motivation and ethical practices, as well as effective workplace management skills. You will also gain practical skills in workforce development and boosting performance, with a focus on the use of motivational methods to improve performance. Discover the strategies for promoting high levels of performance and driving business success, and develop your skills in managing and developing a high-performing team. With our Workplace Performance Management course, you will gain the skills and knowledge you need to unlock the full potential of your workforce and take your business to the next level. Enrol now and start building a solid foundation for team success. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business owners and managers seeking to improve team performance HR professionals seeking to develop their skills in performance management Team leaders looking to drive business success through effective management practices Anyone interested in learning about workplace performance management Career path HR Manager: £30,000 - £60,000 per year Performance Manager: £30,000 - £60,000 per year Learning and Development Manager: £30,000 - £60,000 per year Organisational Development Manager: £35,000 - £70,000 per year Recruitment Manager: £30,000 - £60,000 per year

Are you looking to improve your current abilities or make a career move? Our unique HR Practice Fundamentals Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by CPDQS with 10 CPD points for professional development. Students can expect to complete this training course in around 04 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The HR Practice Fundamentals course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The HR Practice Fundamentals course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the HR Practice Fundamentals course today - gear up with the essential skills to set yourself up for excellence! Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this HR Practice Fundamentals Course? Opportunity to earn a certificate accredited by CPDQS after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the HR Practice Fundamentals course: Module 01: Introduction to Human Resource Human resource management Models of HRM The Role of the HR Department Aims of HRM HRM and personnel management Impacts HR Have on Organisational Performance Module 02: Employee Recruitment and Selection Procedure Attracting candidates Advertising E-recruitment Graphology Final stages Module 03: Employee Training and Development Process The justification for training Transferring training Systematic training Types of training Effective training practices Training techniques E-learning Module 04: Performance Appraisal Management The benefit of performance management Characteristics of performance management Performance management cycle Managing performance throughout the year Reviewing performance Rating performance Dealing with under-performers Module 05: Employee Relations Strategic Employee Relations The Practice of Industrial Relations Employee Voice Employee Communications Module 06: Motivation and Counselling The process of motivation Types of motivation Motivation theory Motivation strategies Module 07: Ensuring Health and Safety at the Workplace Managing Health and Safety At Work The importance of health and safety in the workplace Benefits of workplace health and Safety Health and safety policies Conducting risk assessments Accident prevention Measuring Health and safety performance Health and safety training Module 08: Employee Termination Redundancy Dismissal Relieving Letter Retirement Module 09: Employer Record and Statistics Introduction The Necessity for Personnel Records Information in Personnel Records Formats of Personnel Records Module 10: Essential UK Employment Law Introduction Wages Dismissal Equality Working Parents' Rights Data Protection (GDPR) Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This HR Practice Fundamentals Course Right for You? Anyone interested in learning more about this subject should take this HR Practice Fundamentals course. This HR Practice Fundamentals will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this HR Practice Fundamentals course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The HR Practice Fundamentals program does not require any prior knowledge; everyone may participate! This HR Practice Fundamentals course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This HR Practice Fundamentals course allows you to study at your speed and grow a quality skillset. Career path Enrolling on the HR Practice Fundamentals can lead you to the following career paths: Human Resources Assistant Benefits Administrator Payroll Specialist Training Coordinator Compensation Specialist Training Manager Employee Relations Manager And many more! Certificates Certificate of completion Digital certificate - £10

The fast track Diploma in Strategic Management and Leadership - Level 7 (Accredited by Qualifi, UK) qualification has been created to develop and reward the business managers of today and the future, and to continue to bring recognition and professionalism to the management sectors. This fast track Level 7 Diploma in Strategic Management and Leadership programme will require Learners to critically evaluate, challenge and synthesise a wide range of current management tools, techniques and models. The emphasis placed on current management concepts and models is on those that are relevant to the 21st century business environment and context and goes beyond the normal examination of Anglo American management models. At level 7 the emphasis is also placed on the ability to adapt management concepts, tools and techniques to align with organisational culture and apply critical reflective thinking. The qualification scope covers all the primary business functions and how these are interrelated and integrated. The mandatory units provide a holistic study of core organisational issues that are relevant to strategic decisions making, planning and enabling the organisation to achieve its strategic aims and objectives. The optional units allow learners to select some specialisation in their study to support specific career directions. The Finance for Managers unit is strongly recommended for learners who have not had exposure to finance as a non-financial manager. This fast track Level 7 Diploma in Strategic Management and Leadership qualification will enable learners to become independent, self-directed learners with tools and motivation to continue learning, developing and reflecting on practice throughout their careers Level 7 Diploma in Strategic Management and Leadership (Fast track) Key Highlights of this fast track Level 7 Diploma in Strategic Management and Leadership are: Program Duration: 6 Months (Can be Fast tracked) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Level 7 Diploma in Strategic Management and Leadership will help you develop your strategic management and leadership skills as managers who have the authority and personal attributes to translate organisational strategy into effective operational performance. It will also allows you to develop and expand your high-level understanding of strategic management and leadership in the workplace. Upon successful completion of fast track Level 7 Diploma in Strategic Management and Leadership programme, you will also become eligible to gain direct entry into relevant Master's and MBA degree programme. Mandatory units (Total Credits: 90) The Level 7 Diploma focuses on developing understanding, skills and abilities to equip the learner with the awareness and aptitudes to be an effective strategic manager and leader. Learners must complete the six mandatory units and choose two from the four optional units. Manage Team Performance to Support Strategy (15 credits) Information Management and Strategic Decision taking (15 credits) Leading a Strategic Management Project (15 credits) Strategic Direction (15 credits) Strategic Planning (15 credits) Development as a Strategic Manager (15 credits) Optional Units0/4 (Total Credits: 30) Learners must choose two from the four optional units. Finance for Managers (15 credits) Strategic Marketing (15 credits) Organisational Change Strategies (15 credits) Human Resource Planning (15 credits) Who is this course for? Working Professionals, Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal Postgraduate qualification leading to award of degrees in future. Requirements For entry onto the fast track Level 7 Diploma in Strategic Management and Leadership qualification, learners must possess an honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path Become eligible to gain direct entry into relevant Master's degree programme after completion of your Level 7 Diploma in Strategic Management and Leadership in fast track mode. Completion of your fast track level 7 Diploma in Strategic Management qualification will meet the University standard academic entry requirements.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Embark on a captivating journey into the mind with our comprehensive course 'The Neuroscience of Learning: Unlocking Your Cognitive Potential'. This enlightening course delves into the intricate world of neuroscience and its pivotal role in learning, providing you with invaluable insights into cognitive development, neuroplasticity, attention, focus, and the influence of emotions on learning. Through this course, you will explore the neuroscience behind motivation and reward systems, gain an understanding of learning disorders and neurodiversity, and discover effective, brain-based learning strategies. Unravel the mysteries of the human brain and unlock your full cognitive potential to enhance your learning capability and overall performance. Learning Outcomes Understand the basics of neuroscience and its connection to learning. Explore the concept of neuroplasticity and its role in learning. Understand cognitive development, attention, focus, and the impact of emotions on learning. Gain insight into motivation and reward systems in the brain. Develop effective, brain-based learning strategies and understand learning disorders and neurodiversity. Why choose this The Neuroscience of Learning: Unlocking Your Cognitive Potential course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this The Neuroscience of Learning: Unlocking Your Cognitive Potential course for? Educators and teachers seeking to understand the neuroscience behind learning. Students aiming to enhance their learning potential. Professionals working in cognitive development and brain-based learning. Individuals interested in understanding the brain and its impact on learning. Healthcare professionals working with learning disorders and neurodiversity. Career path Educational Neuroscientist: £35,000 - £45,000 per annum Learning and Development Specialist: £30,000 - £40,000 per annum Cognitive Enhancement Coach: £28,000 - £38,000 per annum Neuroeducation Consultant: £26,000 - £36,000 per annum Education Technology Specialist: £30,000 - £40,000 per annum Neuroscience Research Assistant: £28,000 - £38,000 per annum Prerequisites This The Neuroscience of Learning: Unlocking Your Cognitive Potential does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Neuroscience of Learning: Unlocking Your Cognitive Potential was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Neuroscience and Learning Introduction to Neuroscience and Learning 00:09:00 Module 02: Basics of Neuroscience Basics of Neuroscience 00:16:00 Module 03: Neuroplasticity and Learning Neuroplasticity and Learning 00:14:00 Module 04: Cognitive Development and Learning Cognitive Development and Learning 00:13:00 Module 05: Attention and Focus Attention and Focus 00:13:00 Module 06: Emotions and Learning Emotions and Learning 00:11:00 Module 07: Motivation and Reward Systems Motivation and Reward Systems 00:12:00 Module 08: Learning Disorders and Neurodiversity Learning Disorders and Neurodiversity 00:12:00 Module 09: Brain-Based Learning Strategies Brain-Based Learning Strategies 00:10:00

Level 7 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Overview This comprehensive course on Learn to Fight Procrastination will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Learn to Fight Procrastination comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Learn to Fight Procrastination. It is available to all students, of all academic backgrounds. Requirements Our Learn to Fight Procrastination is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 20 lectures • 02:36:00 total length •Unit 01: Introduction: 00:02:00 •Unit 02: What is Procrastination and Why Fight It?: 00:10:00 •Unit 03: Why Do People Procrastinate More Than Ever?: 00:10:00 •Unit 04: The Key to Fighting Procrastination: 00:05:00 •Unit 05: The Value of Time: 00:07:00 •Unit 06: Extrinsic Motivation: 00:07:00 •Unit 07: Intrinsic Goal-based Motivation: 00:06:00 •Unit 08: Intrinsic Journey-based Motivation: 00:08:00 •Unit 09: The State of Flow Work: 00:05:00 •Unit 10: Purpose and Meaning: 00:10:00 •Unit 11: TOOL #1: Personal Vision: 00:10:00 •Unit 12: Creating a Beta Version of Your Personal Vision: 00:12:00 •Unit 13: Self-regulation Work and How to Train It?: 00:09:00 •Unit 14: Cognitive Resources: 00:06:00 •Unit 15: Habits: 00:07:00 •Unit 16: TOOL #2: Habit-list: 00:09:00 •Unit 17: Decision Paralysis: 00:03:00 •Unit 18: TOOL #3: To-Do-Today: 00:11:00 •Unit 19: TOOL #4: Heroism: 00:15:00 •Unit 20: Summary: 00:04:00

Are you looking to improve your current abilities or make a career move? Our unique Smart Goal Setting Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by the CPD and provides 10 CPD points. Students can expect to complete this training course in around 2 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying this course. This Smart Goal Setting course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Smart Goal Setting course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. With this comprehensive Smart Goal Setting course, you can achieve your dreams and train for your ideal career. This provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The Smart Goal Setting covers everything you need in order to progress in your chosen career. Enrolling in this Smart Goal Setting course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with this program. Start your learning journey with this Smart Goal Setting course straight away and take a step forward in securing a better future! Why should you choose the Smart Goal Setting course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPDQS after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charge will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support **** Course Curriculum **** Our Smart Goal Setting course consists of the following learning modules: Module One: Overcoming Procrastination (I) Eat That Frog! Just Do It The 15-Minute Rule Chop It Up Module Two: Overcoming Procrastination (II) Remove Distractions Start Small and Build Reward Yourself Set Realistic Deadlines Module Three: Four P's of Goal Setting They Need to Be Positive They Need to Be Personal They Need to Be Possible They Need to Be Prioritized Module Four: Improving Motivation Remember Peak Moments Write Down Your Goals Use Gamification Track Your Progress Module Five: Wise Time Management Urgent/Important Matrix The 80/20 Rule Utilize a Calendar Create a Ritual Module Six: Tips for Completing Tasks One Minute Rule Five Minute Rule Break Up Large Tasks Utilize Technology Module Seven: Increase Your Productivity Repeat What Works Get Faster Remove 'Should' from Your Dictionary Build on Your Successes Module Eight: 'To Do' List Characteristics Focus on the Important Chunk, Block, Tackle Make It a Habit Plan Ahead Module Nine: Smart Goals Specific Measurable Attainable Realistic Timely Module Ten: Mistakes Will Happen Accept It Bouncing Back Adapt and Learn from Them If Needed, Ask for Help Assessment Process Once you have completed all the Smart Goal Setting course modules, your skills, and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Smart Goal Setting Course Right for You? This Smart Goal Setting course is ideal for anyone interested in this topic and who wants to learn more about it. This Smart Goal Setting will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This Smart Goal Setting course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements There are no previous knowledge requirements for the Smart Goal Setting program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this Smart Goal Setting course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this Smart Goal Setting course. Career path This Smart Goal Setting course will help you to kickstart or take your career in the relevant sector to the next level. This course will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The course certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

The VTCT Level 3 NVQ Diploma in Beauty Therapy General (500/8860/9) is a substantial vocational qualification that will confirm your competence as a beauty therapist. It is the perfect course for those who do not have 6-18 months to train and study. This qualification will qualify you for employment as a beauty therapist. You will also be eligible to join a professional association and gain insurance as a beauty therapist. Career opportunities as a beauty therapist exist in a variety of contexts, including: – Working in commercial beauty salons – Working in destination and day spas – Working independently/self-employed/mobile/home-based settings You can also go on to complete our Advanced Skin Care Diploma where you can offer treatments such as microneedling and chemical peels. Please confirm dates and availability with us prior to purchasing Who Is This Course Suitable For? Pre-requisites VTCT Level 2 Facial and Skin Care or VTCT Level 2 Beauty Therapy (or equivalent) A excellent level of English is a must and you must be able to read and write in English. For further information, please contact us. Course Content You will cover: Unit G22 Monitor procedures to safely control work operation Unit H32 Contribute to the planning and implementation of promotional activities Unit B13 Provide body electrical treatments Unit B14 Provide facial electrical treatments Electricals include– EMS, Galvanic, Lymphatic Drainage, Microdermabrasion, Microcurrent Unit B20 Provide body massage Unit B29 Provide electrical epilation treatments Unit B23 Provide Indian head massage Anatomy & Physiology Course Duration & Cost Fast Track- dates vary, contact us for current dates The course is tailored to fit into your schedule. You will be registered onto online portal with easy access for viewing of tutorials reducing time in the centre. You will be required to do home study of treatment theory as well as assignments before you attend the practical training. Practical assessments are done at the centre – duration will be discussed as a training plan is tailored to each trainee. Due to the nature of this type of learning, you will need to be committed to self learning with our guidance. If you are restricted with time due to personal/ work commitments than this course is ideal. £1999 Why Choose Us? This course will allow you to offer the most on trend and in demand treatments that are results driven. The key to a successful business is to offer services that clients will want to keep coming back for. All of the treatments within this diploma have proven results which will support you in customer retention. We do not offer online courses for treatments that require the skill that can only be performed in front an experienced trainer. We ensure we offer a practical course that allows you to work on 2 models per treatment. We want you to be confident in the skill so you can start your business straight away. We are not an Academy and we take pride in this. This means we offer more than just training you in a skill. We understand how difficult and overwhelming it can be to start a new business and our ethos is to provide guidance and support to get you started. All our sessions have an option of 1-2-1 sessions for a personalised experience and have a maximum of 4 students per session. Your journey with us doesn’t end in the practical training session. When you train with Elixir Skin Training you become a part of our brand. We stay in touch with all our graduates and provide that motivation to get you going, which you will not find in large Academies. Quality of training is important but so is what comes after- we support you in every aspect because we want to see you build your business. Categories: ofqual

This training day will help managers explore what they need to do to create a motivating environment at work and learn some theory, tools and ideas to inspire motivation at individual and team level. Motivation is a key factor in effective people management and successful team performance. It involves engaging and inspiring your people and developing them in such ways as to improve their effectiveness and thus have a greater benefit to customers. It can also involve having tough conversations with those who do not seem to be motivated. By the end of the workshop participants will be able to: Identify key motivating factors at work and learn and create ideas to better engage staff Learn a conversation tool to use for challenging discussions Explain their role in motivating staff and understand a range of techniques and approaches to use in the workplace Review learning and have an action plan to take back and implement at work 1 Welcome, housekeeping, objectives Breaking the ice Setting personal objectives 2 Group work: identifying personal motivators and where they come from 3 Defining motivation The characteristics of a motivated team Input and group discussion 4 Factors impacting on motivation at work Using pre-work to identify challenges, hotspots and obstacles Feedback in plenary Exploring the benefits of motivation that address current challenges and agreeing outcomes for change 5 Commitment vs. compliance - organisational engagement and the manager's approach to buy in 6 Team challenge task using a theory about motivation Trainer input and review in plenary 7 Group task - complete a plan for individuals identified in pre-workshop task 8 Skill / will - a motivation tool: trainer input, followed by tasks that are assessed and discussed in peer groups 1-2-1 feedback task on approaches and plans to be taken back and used at work Feedback and plenary review 9 DEAL - a conversation tool: how to construct a conversation plan about motivation with an individual Peer professional 1-2-1s to practice the discussion planned and gain feedback 10 Review, evaluation and action planning