34178 Courses

Are you looking for a career in cybersecurity? Take a leap in your IT career with our CompTIA CySA+ Cyber Analyst course - a trove of knowledge for conquering cybersecurity threats!

Explore the world of Diet and Nutrition in our masterclass. Acquire knowledge on balanced eating, nutritional assessment, meal planning, and healthy lifestyles.

Transcend constraining beliefs, hasty judgements, and unconscious biases that negatively filter the world for you with this Unconscious

Master the journey from Google Adwords keyword planner to Google Adwords management. Join now to unlock your Google AdWords knowledge.

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Overview Module 2: CCE Config and Scripting Module 3: CCE (ICM) Advanced Scripting Module 4: Advanced VXML Functionality Module 5: Supporting CCE

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Having poor communication in a workplace can be a fatal weakness. It leads to poor performance and demotivation.

Vanquish a noteworthy customer dealing skill set that will take you to places in the industry. Learn how

Learn to make and sell beautiful candles with our comprehensive Candle Making Business Diploma Course. Gain the skills and knowledge you need to start and run a successful candle making business.