34172 Courses

Elevate your understanding of child development through the comprehensive 'Child Playwork Training: Nurturing Creative Development' course. Explore the pivotal role of playwork and playworkers, unraveling the educational, social, and health benefits of purposeful play. From designing enriching play spaces to managing health and safety, empower yourself to foster holistic growth in children. Join us on a transformative journey, where theory meets practice, and discover the art and science of nurturing creativity in the evolving landscape of child playwork.

Overview This Deep Learning & Neural Networks Python - Keras: For Dummies course will unlock your full potential and will show you how to excel in a career in Deep Learning & Neural Networks Python - Keras: For Dummies. So upskill now and reach your full potential. Everything you need to get started in Deep Learning & Neural Networks Python - Keras: For Dummies is available in this course. Learning and progressing are the hallmarks of personal development. This Deep Learning & Neural Networks Python - Keras: For Dummies will quickly teach you the must-have skills needed to start in the relevant industry. In This Deep Learning & Neural Networks Python - Keras: For Dummies Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Deep Learning & Neural Networks Python - Keras: For Dummies skills to help you advance your career. Acquire a comprehensive understanding of various Deep Learning & Neural Networks Python - Keras: For Dummies topics and tips from industry experts. Learn in-demand Deep Learning & Neural Networks Python - Keras: For Dummies skills that are in high demand among UK employers, which will help you to kickstart your career. This Deep Learning & Neural Networks Python - Keras: For Dummies course covers everything you must know to stand against the tough competition in the Deep Learning & Neural Networks Python - Keras: For Dummies field.  The future is truly yours to seize with this Deep Learning & Neural Networks Python - Keras: For Dummies. Enrol today and complete the course to achieve a Deep Learning & Neural Networks Python - Keras: For Dummies certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Deep Learning & Neural Networks Python - Keras: For Dummies course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Deep Learning & Neural Networks Python - Keras: For Dummies course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Deep Learning & Neural Networks Python - Keras: For Dummies course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Deep Learning & Neural Networks Python - Keras: For Dummies is suitable for anyone aspiring to start a career in Deep Learning & Neural Networks Python - Keras: For Dummies; even if you are new to this and have no prior knowledge on Deep Learning & Neural Networks Python - Keras: For Dummies, this course is going to be very easy for you to understand.  And if you are already working in the Deep Learning & Neural Networks Python - Keras: For Dummies field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Deep Learning & Neural Networks Python - Keras: For Dummies course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Deep Learning & Neural Networks Python - Keras: For Dummies course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Deep Learning & Neural Networks Python - Keras: For Dummies course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Deep Learning & Neural Networks Python - Keras: For Dummies course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Course Introduction and Table of Contents Course Introduction and Table of Contents 00:11:00 Deep Learning Overview Deep Learning Overview - Theory Session - Part 1 00:06:00 Deep Learning Overview - Theory Session - Part 2 00:07:00 Choosing Between ML or DL for the next AI project - Quick Theory Session Choosing Between ML or DL for the next AI project - Quick Theory Session 00:09:00 Preparing Your Computer Preparing Your Computer - Part 1 00:07:00 Preparing Your Computer - Part 2 00:06:00 Python Basics Python Basics - Assignment 00:09:00 Python Basics - Flow Control 00:09:00 Python Basics - Functions 00:04:00 Python Basics - Data Structures 00:12:00 Theano Library Installation and Sample Program to Test Theano Library Installation and Sample Program to Test 00:11:00 TensorFlow library Installation and Sample Program to Test TensorFlow library Installation and Sample Program to Test 00:09:00 Keras Installation and Switching Theano and TensorFlow Backends Keras Installation and Switching Theano and TensorFlow Backends 00:10:00 Explaining Multi-Layer Perceptron Concepts Explaining Multi-Layer Perceptron Concepts 00:03:00 Explaining Neural Networks Steps and Terminology Explaining Neural Networks Steps and Terminology 00:10:00 First Neural Network with Keras - Understanding Pima Indian Diabetes Dataset First Neural Network with Keras - Understanding Pima Indian Diabetes Dataset 00:07:00 Explaining Training and Evaluation Concepts Explaining Training and Evaluation Concepts 00:11:00 Pima Indian Model - Steps Explained Pima Indian Model - Steps Explained - Part 1 00:09:00 Pima Indian Model - Steps Explained - Part 2 00:07:00 Coding the Pima Indian Model Coding the Pima Indian Model - Part 1 00:11:00 Coding the Pima Indian Model - Part 2 00:09:00 Pima Indian Model - Performance Evaluation Pima Indian Model - Performance Evaluation - Automatic Verification 00:06:00 Pima Indian Model - Performance Evaluation - Manual Verification 00:08:00 Pima Indian Model - Performance Evaluation - k-fold Validation - Keras Pima Indian Model - Performance Evaluation - k-fold Validation - Keras 00:10:00 Pima Indian Model - Performance Evaluation - Hyper Parameters Pima Indian Model - Performance Evaluation - Hyper Parameters 00:12:00 Understanding Iris Flower Multi-Class Dataset Understanding Iris Flower Multi-Class Dataset 00:08:00 Developing the Iris Flower Multi-Class Model Developing the Iris Flower Multi-Class Model - Part 1 00:09:00 Developing the Iris Flower Multi-Class Model - Part 2 00:06:00 Developing the Iris Flower Multi-Class Model - Part 3 00:09:00 Understanding the Sonar Returns Dataset Understanding the Sonar Returns Dataset 00:07:00 Developing the Sonar Returns Model Developing the Sonar Returns Model 00:10:00 Sonar Performance Improvement - Data Preparation - Standardization Sonar Performance Improvement - Data Preparation - Standardization 00:15:00 Sonar Performance Improvement - Layer Tuning for Smaller Network Sonar Performance Improvement - Layer Tuning for Smaller Network 00:07:00 Sonar Performance Improvement - Layer Tuning for Larger Network Sonar Performance Improvement - Layer Tuning for Larger Network 00:06:00 Understanding the Boston Housing Regression Dataset Understanding the Boston Housing Regression Dataset 00:07:00 Developing the Boston Housing Baseline Model Developing the Boston Housing Baseline Model 00:08:00 Boston Performance Improvement by Standardization Boston Performance Improvement by Standardization 00:07:00 Boston Performance Improvement by Deeper Network Tuning Boston Performance Improvement by Deeper Network Tuning 00:05:00 Boston Performance Improvement by Wider Network Tuning Boston Performance Improvement by Wider Network Tuning 00:04:00 Save & Load the Trained Model as JSON File (Pima Indian Dataset) Save & Load the Trained Model as JSON File (Pima Indian Dataset) - Part 1 00:09:00 Save & Load the Trained Model as JSON File (Pima Indian Dataset) - Part 2 00:08:00 Save and Load Model as YAML File - Pima Indian Dataset Save and Load Model as YAML File - Pima Indian Dataset 00:05:00 Load and Predict using the Pima Indian Diabetes Model Load and Predict using the Pima Indian Diabetes Model 00:09:00 Load and Predict using the Iris Flower Multi-Class Model Load and Predict using the Iris Flower Multi-Class Model 00:08:00 Load and Predict using the Sonar Returns Model Load and Predict using the Sonar Returns Model 00:10:00 Load and Predict using the Boston Housing Regression Model Load and Predict using the Boston Housing Regression Model 00:08:00 An Introduction to Checkpointing An Introduction to Checkpointing 00:06:00 Checkpoint Neural Network Model Improvements Checkpoint Neural Network Model Improvements 00:10:00 Checkpoint Neural Network Best Model Checkpoint Neural Network Best Model 00:04:00 Loading the Saved Checkpoint Loading the Saved Checkpoint 00:05:00 Plotting Model Behavior History Plotting Model Behavior History - Introduction 00:06:00 Plotting Model Behavior History - Coding 00:08:00 Dropout Regularization - Visible Layer Dropout Regularization - Visible Layer - Part 1 00:11:00 Dropout Regularization - Visible Layer - Part 2 00:06:00 Dropout Regularization - Hidden Layer Dropout Regularization - Hidden Layer 00:06:00 Learning Rate Schedule using Ionosphere Dataset - Intro Learning Rate Schedule using Ionosphere Dataset 00:06:00 Time Based Learning Rate Schedule Time Based Learning Rate Schedule - Part 1 00:07:00 Time Based Learning Rate Schedule - Part 2 00:12:00 Drop Based Learning Rate Schedule Drop Based Learning Rate Schedule - Part 1 00:07:00 Drop Based Learning Rate Schedule - Part 2 00:08:00 Convolutional Neural Networks - Introduction Convolutional Neural Networks - Part 1 00:11:00 Convolutional Neural Networks - Part 2 00:06:00 MNIST Handwritten Digit Recognition Dataset Introduction to MNIST Handwritten Digit Recognition Dataset 00:06:00 Downloading and Testing MNIST Handwritten Digit Recognition Dataset 00:10:00 MNIST Multi-Layer Perceptron Model Development MNIST Multi-Layer Perceptron Model Development - Part 1 00:11:00 MNIST Multi-Layer Perceptron Model Development - Part 2 00:06:00 Convolutional Neural Network Model using MNIST Convolutional Neural Network Model using MNIST - Part 1 00:13:00 Convolutional Neural Network Model using MNIST - Part 2 00:12:00 Large CNN using MNIST Large CNN using MNIST 00:09:00 Load and Predict using the MNIST CNN Model Load and Predict using the MNIST CNN Model 00:14:00 Introduction to Image Augmentation using Keras Introduction to Image Augmentation using Keras 00:11:00 Augmentation using Sample Wise Standardization Augmentation using Sample Wise Standardization 00:10:00 Augmentation using Feature Wise Standardization & ZCA Whitening Augmentation using Feature Wise Standardization & ZCA Whitening 00:04:00 Augmentation using Rotation and Flipping Augmentation using Rotation and Flipping 00:04:00 Saving Augmentation Saving Augmentation 00:05:00 CIFAR-10 Object Recognition Dataset - Understanding and Loading CIFAR-10 Object Recognition Dataset - Understanding and Loading 00:12:00 Simple CNN using CIFAR-10 Dataset Simple CNN using CIFAR-10 Dataset - Part 1 00:09:00 Simple CNN using CIFAR-10 Dataset - Part 2 00:06:00 Simple CNN using CIFAR-10 Dataset - Part 3 00:08:00 Train and Save CIFAR-10 Model Train and Save CIFAR-10 Model 00:08:00 Load and Predict using CIFAR-10 CNN Model Load and Predict using CIFAR-10 CNN Model 00:16:00 RECOMENDED READINGS Recomended Readings 00:00:00

Overview This British Sign Language Level 1 course will unlock your full potential and will show you how to excel in a career in British Sign Language Level 1. So upskill now and reach your full potential. Everything you need to get started in British Sign Language Level 1 is available in this course. Learning and progressing are the hallmarks of personal development. This British Sign Language Level 1 will quickly teach you the must-have skills needed to start in the relevant industry. In This British Sign Language Level 1 Course, You Will: Learn strategies to boost your workplace efficiency. Hone your British Sign Language Level 1 skills to help you advance your career. Acquire a comprehensive understanding of various British Sign Language Level 1 topics and tips from industry experts. Learn in-demand British Sign Language Level 1 skills that are in high demand among UK employers, which will help you to kickstart your career. This British Sign Language Level 1 course covers everything you must know to stand against the tough competition in the British Sign Language Level 1 field.  The future is truly yours to seize with this British Sign Language Level 1. Enrol today and complete the course to achieve a British Sign Language Level 1 certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the British Sign Language Level 1 course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the British Sign Language Level 1 course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the British Sign Language Level 1 course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This British Sign Language Level 1 is suitable for anyone aspiring to start a career in British Sign Language Level 1; even if you are new to this and have no prior knowledge on British Sign Language Level 1, this course is going to be very easy for you to understand.  And if you are already working in the British Sign Language Level 1 field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this British Sign Language Level 1 course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This British Sign Language Level 1 course has no prerequisite.  You don't need any educational qualification or experience to enrol in the British Sign Language Level 1 course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online British Sign Language Level 1 course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum British Sign language (BSL) Level 1 Online Course Introduction to BSL FREE 00:04:00 Alphabet Finger spelling and Names Practice Alphabet with 00:01:00 Alphabet 00:01:00 Fingerspelling test 00:01:00 Fingerspelling replay 00:01:00 Names test 00:04:00 Names replay 00:04:00 Greetings Greetings 00:05:00 Greetings without voice try these yourself 00:04:00 Family, question forms and family story Family Vocabulary 00:02:00 Family vocabulary test your memory 00:03:00 Question forms 00:01:00 Question forms test your memory 00:01:00 Family story test 00:03:00 Family Story Recap How did you do 00:03:00 Rooms in the house vocabulary Rooms in the house Vocabulary 00:02:00 Kitchen Vocabulary 00:02:00 Bathroom Vocabulary 00:01:00 Bedroom Vocabulary 00:01:00 Living room and Dining room Vocabulary 00:02:00 Study Vocabulary 00:01:00 Utility room Vocabulary 00:01:00 Garden Vocabulary 00:01:00 Colours Colours 00:01:00 Colours test yourself 00:01:00 Questions and statements about the home Questions and statements about home test 00:01:00 Questions and statements about the home replay were you right 00:01:00 Animals Animal Vocabulary 00:03:00 Animal vocab replay test your knowledge 00:03:00 Short animal story 00:01:00 Short animal story replay were you right 00:01:00 Animal and pet questions 00:01:00 Numbers and Money Numbers 1-30 00:02:00 Numbers 1-30 replay without voice test yourself 00:02:00 Numbers 10's, 100's 00:02:00 Numbers 10's, 100's replay without voice test yourself 00:01:00 Mixed number test 00:01:00 Mixed number test replay 00:01:00 Money £1 - £20 00:01:00 Money £1 - £20 replay test your knowledge 00:01:00 Mixed money test 00:01:00 Mixed money test replay 00:01:00 Time and Months of the Year Time 1 o'clock to 12 o'clock 00:01:00 Days of the week 00:01:00 Months of the year 00:01:00 Time periods 00:02:00 Time periods replay test your knowledge 00:02:00 Describing Ages Describing ages 00:01:00 Describing ages replay without voice test your knowledge 00:01:00 Number and ages phrase test 00:02:00 Number & Ages phrase test replay 00:02:00 Mixed time, ages and money test 00:03:00 Mixed time, ages, and money test replay 00:03:00 Weather Weather Vocabulary 00:02:00 Weather vocab without voice test your understanding 00:02:00 Weather phrase test 00:04:00 Weather phrase test replay 00:02:00 Transport Transport Vocabulary 00:04:00 Transport vocabulary without subtitles - test yourself 00:04:00 Transport phrases without subtitles 00:03:00 Transport phrases replay with subtitles 00:03:00 Directions Directions Vocabulary 00:02:00 Directions vocabulary without subtitles test yourself 00:02:00 Direction phrases test without subtitles 00:03:00 Direction phrases replay with subtitles 00:03:00 Hobbies Hobbies Vocabulary 00:03:00 Hobbies vocabulary without subtitles test yourself 00:03:00 Hobbies phrases test 00:04:00 Hobbies phrases replay with subtitles 00:04:00 Work Work Vocabulary 00:05:00 Work vocabulary without subtitles test yourself 00:05:00 Work phrases test 00:04:00 Work phrases replay with subtitles 00:04:00 Food and Drink Food and Drink Vocabulary 00:08:00 Food and drink without subtitles 00:08:00 Food and drink phrases without subtitles 00:04:00 Food and Drink phrases replay with subtitles 00:04:00 Dialogues No Voice No Subtitles The broken car 00:02:00 Tom's 18th Birthday Party 00:03:00 New House 00:05:00 At the bank without 00:01:00 On a train 00:02:00 Going to a restaurant without 00:02:00 Going on a picnic without 00:02:00 Job interview day 00:01:00 Horse riding without 00:09:00 I'm lost and need directions 00:01:00 Valentine's Day 00:04:00 A day in hospital without 00:01:00 Learning to drive 00:02:00 Meeting up with the family 00:01:00 Dialogues with voice and subtitles The broken car 00:02:00 Tom's 18th birthday party 00:02:00 New house 00:02:00 At the bank 00:01:00 On a train 00:02:00 Going to a restaurant 00:02:00 Going on a picnic 00:02:00 Job interview day 00:02:00 Horse riding 00:01:00 I'm lost and need directions 00:01:00 Valentines Day 00:01:00 A day in hospital 00:02:00 Learning to drive 00:03:00 School reunion 00:02:00 Meeting up with the family 00:02:00 Bonus 5 Stories with voice and subtitles Tom's 18th Birthday Party 00:03:00 New house 00:05:00 On a Train 00:05:00 Valentines day 00:04:00 Learning to drive 00:03:00 Bonus 5 stories with no voice over Tom's 18th Birthday Party 00:03:00 New House 00:05:00 On a train 00:04:00 Valentine's Day 00:04:00 Learning to drive 00:03:00 Refer a Friend Refer a Friend and Claim One Course for FREE 00:00:00

Duration 3 Days 18 CPD hours This course is intended for Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts, Network Engineers, and Support Staff Overview The Palo Alto Networks Firewall 11.0: Troubleshooting course is three days of instructor-led training that will help you: Investigate networking issues using firewall tools including the CLI Follow proven troubleshooting methodologies specific to individual features Analyze advanced logs to resolve various real-life scenarios Solve advanced, scenario-based challenges Palo Alto Networks next-generation firewalls are architected to safely enable applications and prevent modern threats. Their approach identifies all network traffic based on applications, users, content and devices, and lets you express your business policies in the form of easy-to-understand security rules. Flexible deployment options and native integration with their next-generation security platform extend the policy enforcement and cyberthreat prevention to everywhere your users and data are located: in your network, on your endpoints and in the cloud. Course Outline Module 1 - Tools and Resources Module 2 - CLI Primer Module 3 - Flow Logic Module 4 - Packet Captures Module 5 - Packet-Diagnostics Logs Module 6 - Host-Inbound Traffic Module 7 - Transit Traffic Module 8 - System Services Module 9 - Certificate Management and SSL Decryption Module 10 - User-ID Module 11 - GlobalProtect Module 12 - Support Escalation and RMAs Module 13 - Next Steps

Duration 2.5 Days 15 CPD hours This course is intended for This course is intended to help participants learn basic principles and techniques of providing PC, mobile, applications, and network support. Overview Upon successful completion of this course, students will have introductory knowledge of computer systems and mobile devices. In this course, students will identify and set up: computer hardware, software, networks, files, wireless devices and discuss safety. Identifying Computer Hardware Identify Types of Computing Devices Identify Internal Computer Components Common Computer Connector Types Identify Common Peripheral Devices Identifying Computer Software Compare Functions and Features of Common Operating Systems Identify Application Software Setting Up a Basic Workstation Connect Hardware Install and Configure Operating Systems Install and Configure Applications Configure Accessibility Options Configuring Network Access Network Connection Types Install and Configure a SOHO Router Network and Alternative Technologies Sharing and Storage Methods Working with Files, Folders, and Applications Create Files Navigate a File Structure Manage Files and Folders Compress and Extract Files Create Screen Captures Configuring and Using Wireless Devices Configuring Wireless Devices Use Wireless Devices Securing Computing Devices Identify Security Threats Apply Security Best Practices Perform Secure Web Browsing Supporting Computers and Users Environmental and Safety Concepts Back Up and Restore Data Manage Software Implement Basic Support Measures

Paediatric First Aid Training Course Overview Are you a young child's parent, caregiver, or teacher? Would you like to be equipped to deal with crises and give children who are in need of first aid? Then the training on pediatric first aid is ideal for you! By doing this Paediatric First Aid Training Course, you will obtain the knowledge and abilities essential to respond promptly and effectively to a wide range of emergencies that children may suffer. This training covers all the necessary tools and skills, from evaluating their condition to administering CPR. Learning outcome  Familiarise with paediatric first aid Understand assessment and assistance Gain in-depth knowledge of the equipment and techniques Deepen your understanding of the loss of responsiveness and CPR How Much Do Pediatric Physician Assistants Earn? Senior - £108,000(Appx.) Average - £95,000(Appx.) Starting - £77,000(Appx.) Requirement Our Paediatric First Aid Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Paediatric First Aid Training Course Module 01: Introduction to Paediatric First Aid 00:19:00 Module 02: Assessment and Assistance 00:28:00 Module 03: Equipment and Techniques 00:23:00 Module 04: Loss of Responsiveness and CPR 00:27:00 Module 05: Paediatric First Aid for Common Illnesses 00:18:00 Module 06: First Aid for Acute Medical Conditions 00:24:00 Module 07: Call for an Emergency 00:12:00 Module 08: Caring for Children 00:25:00

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

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Overview Ever experienced being stranded & helpless on the road after your car broke down with no hope of any immediate help? And even when the mechanic arrived it was way too EXPENSIVE! If yes, then this is the perfect place for you. Take matters into your own hands by learning to fix your car and save your pocket from getting empty. Also, if you are aiming to become a car mechanic/already working as one, this comprehensive bundle will assist you to become an expert and help you fix any problems whether it's a car or a bike. Key Features of the Car Mechanic Course: FREE Car Mechanic CPD-accredited certificate Get a free student ID card with Car Mechanic training (£10 applicable for international delivery) Lifetime access to the Car Mechanic course materials The Car Mechanic program comes with 24/7 tutor support Get instant access to this Car Mechanic course Learn Car Mechanic training from anywhere in the world The Car Mechanic training is affordable and simple to understand The Car Mechanic training is entirely online How will I get my Car Mechanic certificate? You may have to take a quiz or a test online during or after the Car Mechanic course. After successfully completing the Car Mechanic course, you will be eligible for the certificate. Who is this Car Mechanic course for? There is no experience or previous qualifications required for enrolment on this Car Mechanic and Repair Training. It is available to all students, of all academic backgrounds. Requirements Our Car Mechanic and Repair Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Car Mechanic course, it can be studied in your own time at your own pace. Our Car Mechanic and Repair Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Car Mechanic course has been designed to be fully compatible on tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Car Mechanic course, it can be studied in your own time at your own pace. Career path The Car Mechanic and Repair Training course would be beneficial for any profession or career from any industry you are in such as: Mechanic Car Mechanic LGV Mechanic Car Enthusiast Automotive Mechanic Engineers Car Designers Course Curriculum 12 sections • 12 lectures • 04:45:00 total length •Module 01: Introduction to Safety and Maintenance •Module 02: General Maintenance •Module 03: Dashboard Indicator Lights •Module 04: Tyres •Module 05: The Internal Combustion Engine •Module 06: The Cooling System •Module 07: The Fuel System •Module 08: The Electrical System •Module 09: The Drive Train •Module 10: Brakes •Module 11: Buying a Car •Assignment - Car Mechanic and Repair Training