6578 Courses

Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enroll in this course today to fast track your career ladder. Key Features of the Course: FREE Phone-Based Customer Service CPD-accredited certificate Get a free student ID card with Phone-Based Customer Service (£10 applicable for international delivery) Lifetime access to the Phone-Based Customer Service course materials The Phone-Based Customer Service comes with 24/7 tutor support Get instant access to this Phone-Based Customer Service course Learn Phone-Based Customer Service from anywhere in the world The Phone-Based Customer Service is affordable and simple to understand The Phone-Based Customer Service is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Phone-Based Customer Service course, it can be studied in your own time at your own pace. Career Path Having these various qualifications of Phone-Based Customer Service will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 hours total •Module 1: Introduction to Customer Service •Module 2: What's Different about Good Customer Service •Module 3: Customer Relationship Management •Module 4: Customer Service Communication Strategies •Module 5: Aspects of Phone Etiquette •Module 6: Building Rapport Over the Phone •Module 7: Inbound and Outbound Calls •Module 8: Active Listening and Managing Tough Callers •Module 9: Managing Interoffice Calls and Voicemail •Module 10: Problem Solving over the Phone •Module 11: Intra Organization Dealings •Module 12: Measuring Customer Service •Mock Exam - Phone-Based Customer Service •Final Exam - Phone-Based Customer Service •Order Your Certificate

Overview Start a flourishing career in construction management with our Building Surveying and Construction Management Diploma course.This Building Surveying and Construction Management Diploma course will coach you in building surveying and construction management. It will teach you various aspects of construction management, ranging from cost management to legal topics. It will also train you in building surveying, covering the basics to service inspections, report writing, and more. Enrol today to deepen your understanding of building surveying and construction management. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Building Surveying and Construction Management Diploma. It is available to all students, of all academic backgrounds. Requirements Our Building Surveying and Construction Management Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 23 lectures • 09:03:00 total length •Introduction to Construction Management: 00:16:00 •Cost Estimation: 00:34:00 •Role of Cost Estimator and New Aspects of Cost Estimation: 00:10:00 •Elements and Factors influencing Cost Estimation: 00:16:00 •Elements and Factors influencing Cost Estimation: 00:16:00 •Cost Management: 00:19:00 •Management of Material for construction: 00:20:00 •Building Survey: An Introduction: 00:22:00 •Building Law Principles: 00:28:00 •Building Procurement and Contract Administration: 00:50:00 •Building Information Modelling: 00:33:00 •Building Technology: 00:31:00 •The Procedure of Building Survey and Surveys of Historic Buildings: 00:20:00 •Beginning of the Survey: Foundation and In-Depth Survey in Walls: 00:45:00 •Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys: 00:25:00 •Inspection of Joinery and Woodwork: 00:21:00 •Finishes and Surfaces of the Building: 00:16:00 •Services Inspection: 00:16:00 •Building Pathology: 00:22:00 •Building Adaptation: 00:36:00 •Understanding Work Breakdown Structure: 00:13:00 •Report Writing: 00:17:00 •Legal Aspects: 00:17:00

Overview The increasing crime rates remain a persistent concern, and the role of criminology and forensic profiling is more pertinent than ever. This Criminology and Forensic Profiling - Level 4 course is structured to cover critical topics such as Introduction to Criminology and Profiling, Classification of Crime, Violent Crimes, Dealing with Crime, and more. Grasping these subjects thoroughly will equip you with the knowledge base to contribute effectively to criminology and forensic profiling.The curriculum begins with an 'Introduction to Criminology and Profiling,' where learners will be introduced to the rudiments of the subject matter. The course then transitions into specialised topics like 'Violent Crimes,' 'The Crime Scene,' and 'Understanding Criminal Psychology.' Deepen your understanding of 'Forensic Science' and its modern applications, delve into the 'Phases of Profiling,' and end with 'The Criminal Justice System in England and Wales.Enrol in the Criminology and Forensic Profiling - Level 4 course today and take the first step towards a fulfilling career. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Criminology and Forensic Profiling - Level 4. It is available to all students, of all academic backgrounds. Requirements Our Criminology and Forensic Profiling - Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 12 lectures • 04:58:00 total length •Introduction to Criminology and Profiling: 00:20:00 •Classification of Crime: 00:15:00 •Violent Crimes: 00:26:00 •The Crime Scene: 00:27:00 •Dealing with Crime: 00:38:00 •Understanding Criminal Psychology: 00:28:00 •Forensic Science: 00:32:00 •Phases of Profiling: 00:30:00 •Criminal Profiling: Science, Logic and Metacognition: 00:25:00 •Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice: 00:19:00 •Victimology: 00:22:00 •The Criminal Justice System in England and Wales: 00:16:00

Overview Are you interested in working in the food industry? Do you want to improve your understanding of food processing?This Food Processing Diploma course will explain the importance of food safety, covering various processing techniques, maintaining nutritional quality and reducing waste. This course is comprehensive and will explain the concepts of how to determine consumer needs and wants, different types of health claims and packaging food. It will provide you with the basics of preserving food, food spoilage, the effects of microbes, and the importance of storage in food products.Take this amazing opportunity. Enrol today and take your career in the food industry to the next level. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Food Processing Diploma. It is available to all students, of all academic backgrounds. Requirements Our Food Processing Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 19 lectures • 09:33:00 total length •Food Safety - Introduction: 00:28:00 •Supervision of Food Safety: 00:36:00 •Food Safety Legislation: 00:33:00 •Food Safety Management Systems: 00:43:00 •Food Safety Management Tools: 00:29:00 •Microbiology: 00:27:00 •Contamination Hazards: 00:28:00 •Controlling Contamination: 00:38:00 •Bacterial Food Poisoning and Food-Borne Illness: 00:31:00 •Non-bacterial Food Poisoning: 00:31:00 •Personal Hygiene: 00:29:00 •Food and Temperature Control: 00:33:00 •Checking, Verifying and Recording Temperature: 00:24:00 •Food Spoilage and Preservation: 00:37:00 •Food Premises and Equipment The Design and Construction: 00:32:00 •Waste Disposal, Cleaning and Disinfection: 00:34:00 •Pest Management: 00:28:00 •Food Safety Training for the Staff: 00:17:00 •Reopening and Adapting Your Food Business during COVID-19: 00:15:00

Overview This comprehensive course on Acupressure Expert for Pain Relief will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Acupressure Expert for Pain Relief comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Acupressure Expert for Pain Relief. It is available to all students, of all academic backgrounds. Requirements Our Acupressure Expert for Pain Relief is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 22 lectures • 00:29:00 total length •Introduction: 00:01:00 •Requirements Before Receiving Your Qualification: 00:01:00 •What is Acupressure?: 00:02:00 •How to Apply Pressure to Acupressure Points: 00:02:00 •Self Acupressure: 00:01:00 •Key Points to Remember: 00:01:00 •What are Meridians?: 00:01:00 •The Role of the Meridians: 00:02:00 •The Meridian Clock: 00:01:00 •Key Points to Remember: 00:01:00 •Essentials Before Getting Started: 00:01:00 •How to Begin and End an Acupressure Treatment: 00:01:00 •Potent Points to Clear Channel Pain 1: 00:01:00 •Potent Points to Clear Channel Pain 2: 00:01:00 •Potent Points to Clear Channel Pain 3: 00:01:00 •Potent Points to Clear Channel Pain 4: 00:01:00 •Potent Points to Clear Channel Pain 5: 00:01:00 •Potent Points to Clear Channel Pain - Part 6: 00:01:00 •5 Bonus Points for Body Pain: 00:02:00 •Benefits of Acupressure 1: 00:02:00 •Benefits of Acupressure 2: 00:02:00 •Benefits of Acupressure 3: 00:02:00

Overview Learn new essential professional skills with the Cleaning Supervisorcourse.This Cleaning Supervisorcourse includes easy to understand, in-depth modules providing learners with thorough, proficient knowledge. It will help you learn how to work safely and accurately with cleaning chemicals, taking you through essential procedures and cleaning guidelines, which will benefit you personally and professionally. Upon completing the course, you can set up your own cleaning business and fast track your career. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Cleaning Supervisor. It is available to all students, of all academic backgrounds. Requirements Our Cleaning Supervisor is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 20 lectures • 07:05:00 total length •Module 1 The Diversity of Cleaning Jobs: 00:26:00 •Module 2 Cleaning Equipment, Products and Clothing: 00:24:00 •Module 3 House Cleaning: 00:22:00 •Module 4 Food Kitchen and Commercial Kitchen Cleaning: 00:23:00 •Module 5 Bathrooms and Toilets: 00:22:00 •Module 6 Office Cleaning: 00:19:00 •Module 7 Cleaning External Surfaces and Areas: 00:18:00 •Module 8 Dealing with Non-Routine Waste: 00:21:00 •Module 9 Chemical Safety, Keyholding and Alarm Codes for Cleaners: 00:21:00 •Module 10 Starting a Cleaning Business and Planning for it: 00:14:00 •Module 11 Running the Business with Quality Service: 00:22:00 •Module 12 Customer Satisfaction: 00:23:00 •Module 13 Management of Staff: 00:22:00 •Module 14 Marketing, Advertising and Sales: 00:24:00 •Module 15 Expansion Management: 00:17:00 •Module 16 Skills of an Effective Administrator: 00:17:00 •Module 17 Representing Your Boss and Company: 00:36:00 •Module 18 Organisational Skills: 00:27:00 •Module 19 Communication Skills: 00:27:00 •Assignment - Cleaning Supervisor Training Level 6: 00:00:00

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The healthcare sector is not only about treatment and care—it’s a vast, structured system built on financial strategy, data governance, and operational efficiency. The Business of Health Care Course is designed for those interested in understanding the frameworks behind healthcare organisations, from how services are managed to how funding and research are coordinated. This course blends key aspects of healthcare business strategy, patient service, and data security, offering a modern outlook on how health and care providers function behind the scenes. Covering everything from GDPR and information governance to budgeting, insurance, and clinical research administration, this course presents a rounded view of healthcare as a business. Whether you're looking to move into healthcare management or simply want to better understand the systems that support care delivery, this course provides essential knowledge that connects healthcare operations with financial and organisational decision-making. It's a smart choice for those looking to gain insight into the business side of a complex and constantly evolving industry. This The Business of Health Care bundle contains the following courses : Course 01: Healthcare GDPR Course 02: Business and Management Course 03: Financial Management Course 04: Budgeting Course 05: Social Media for Health & Care Course 06: Health Science Course 07: Clinical Research Administration Fundamentals Course 08: Information Governance Course 09: Patient Customer Service Course 10: Health Economics and Health Technology Course 11: Insurance Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Here are brief descriptions for each course in the "The Business of Health Care" bundle: Healthcare GDPR : Gain a comprehensive understanding of the General Data Protection Regulations (GDPR) within the healthcare context. Learn how to navigate the legal framework, ensure compliance, and protect sensitive medical information. Business Management : Explore the fundamentals of strategic management in business, from corporate governance to building a brand. Discover how to formulate and implement effective strategies, evaluate performance, and foster strong customer relationships. Financial Management : Master the essentials of financial management, including budgeting, interpreting financial statements, and analyzing cash flow. Understand the international aspects of financial management for effective decision-making. Budgeting : Learn the intricacies of budgeting, from understanding its importance to the detailed process of creating and managing budgets effectively. Social Media for Health & Care : Discover the role of social media in healthcare communication, big data utilization, and participatory health. Explore strategies for leveraging social media platforms to promote health behavior change and engage with patients. Health Science : Delve into the core principles of health science, covering anatomy, physiology, epidemiology, and healthcare delivery systems. Enhance critical thinking skills and gain insights into public health challenges. Clinical Research Administration Fundamentals : Understand the fundamentals of clinical research administration, from trial design to data management and regulatory compliance. Explore the future trends shaping clinical research practices. Information Governance : Learn the essentials of information governance, including data protection, records management, and cybersecurity. Develop strategies to ensure privacy, confidentiality, and compliance with regulatory requirements. Patient Customer Service : Enhance your patient customer service skills with modules covering effective training, operative skills, and handling difficult situations. Learn to provide exceptional service and support within medical settings. Health Economics and Health Technology : Explore the intersection of health economics and technology assessment, evaluating economic implications and policy decisions. Understand the role of health insurance in shaping healthcare systems. Insurance : Gain insights into the insurance industry, from principles and types of insurance to underwriting processes and fraud prevention. Understand the dynamics of both personal and commercial insurance sectors. Learning Outcomes: Understand Healthcare GDPR compliance and its implications for businesses. Apply principles of Business Management to healthcare organisations effectively. Analyse Financial Management strategies within the healthcare sector proficiently. Develop proficient Budgeting skills tailored for healthcare institutions. Utilise Social Media for Health & Care promotion and engagement effectively. Comprehend Health Science principles and their application in healthcare management. Administer Clinical Research according to established regulations and guidelines. Accreditation All of our courses, including the The Business of Health Care Bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Financial Fraud Detection. Certification Once you've successfully completed your The Business of Health Care Bundle, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our The Business of Health Care certification have no expiry dates, although we recommend renewing them every 12 months. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking business management skills enhancement. Individuals aspiring for administrative roles within healthcare organisations. Graduates with a healthcare background interested in business aspects. Entrepreneurs aiming to establish healthcare-related ventures or startups. Managers in healthcare settings requiring broader business acumen. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Healthcare Administrator Health Service Manager Healthcare Finance Analyst Clinical Research Coordinator Health Information Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Ever wondered why your coffee costs more this year than last? Or why some countries flourish while others fumble with inflation? This Economics course brings clarity to the forces shaping our financial surroundings, without burying you in baffling jargon. Whether you're brushing up for professional reasons or simply curious about the flow of money, this CPD-accredited course explains economic principles in a way that’s sharp, structured, and surprisingly digestible. From market dynamics to global trade shifts, learners will discover how policies, decisions, and unpredictable events stir the economic pot. It's theory with purpose—cleverly distilled for an online audience. No lecture halls, no chalkboards—just straightforward insight into the systems that quietly dictate much of our daily lives. If understanding how money moves sounds like your cup of tea, this course is the right place to start thinking like an economist—without needing to wear tweed. Course Curriculum: Module 01: An Introduction to Economics Module 02: The Market System and the Circular Flow Model Module 03: Supply, Demand and Prices Module 04: Prices Module 05: Elasticity Module 06: Market Failures Module 07: Production and Costs Module 08: Market Structure: Perfect Competition vs Monopoly Module 09: Money, Banking and the Financial System Module 10: Measuring GDP and Economic Growth Module 11: Unemployment Module 12: Inflation Module 13: Income Distribution and Poverty Module 14: International Finance Module 15: Fiscal Policy Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Economics - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Economics - CPD Accredited training.

Overview This comprehensive course on Crime Analysis Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Crime Analysis Online Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Crime Analysis Online Course . It is available to all students, of all academic backgrounds. Requirements Our Crime Analysis Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 18 sections • 18 lectures • 08:58:00 total length •Introduction to Crime Analysis: 00:31:00 •The Criminal Justice System in England and Wales: 00:18:00 •Classification of Crime: 00:37:00 •Crime Scene: 00:26:00 •Crime Mapping: 00:28:00 •Tactical Crime Analysis: 00:44:00 •Strategic and Administrative Crime Analysis: 00:32:00 •Criminal Behaviour and Psychology: 00:40:00 •Financial and Environmental Criminology: 00:42:00 •Criminal Justice: 00:36:00 •Criminal Profiling Science, Logic and Metacognition: 00:25:00 •Phases of Profiling: 00:30:00 •Criminal Intelligence Analysis: 00:21:00 •Technology in Criminal Intelligence Analysis: 00:20:00 •Research Methods and Statistics in Crime Analysis: 00:28:00 •Policing and Cyber Security: 00:45:00 •Forecasting Future Occurrences and Prediction: 00:35:00 •Assignment - Crime Analysis Online Course: 00:00:00