4988 Courses

This workshop equips participants with essential tools for business planning, strategic partnerships, team building, and securing financial support, all crucial for successful business growth and development.

If you want to enhance your problem-solving and decision-making abilities with ChatGPT's predictive capabilities, streamline your communication, and improve efficiency in professional/personal settings, this course is for you. Acquire the skills to train and fine-tune ChatGPT for specific applications and industries.

Effective Negotiation Skills for Business Success (Virtual) Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do. You will enhance your personal and professional life with powerful new negotiating skills. The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement. What you will Learn At the end of this program, you will be able to: Identify your preferred negotiation style and strategies Examine the Principled Negotiation Model Adapt your negotiation strategy to the progress of the negotiation Experience typical negotiation situations during the life cycle of a project Develop an awareness of your effectiveness during negotiations Improve your negotiation skills Negotiation Model Negotiation defined Negotiation phases Common approaches to negotiating Principled Negotiating Principled negotiation and the four rules Best alternative to a negotiated agreement Project Negotiation Simulation: Part 1 and Part 2 Project Negotiation Simulation: Part 1 Project Negotiation Simulation: Part 2 Negotiating Cases Negotiating cases Summary and Next Steps

Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

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Students who complete the PV301L workshop will be able to: Identify and describe the basic functions of each component in a PV system Describe the configuration of various types of PV systems: PV direct, Stand-alone, PV/hybrid, Multimode, Zero-sell, Micro-grid, Utility-scale energy storage Calculate the capacity & voltage of different batteries Determine the state of charge of a battery by testing voltage and specific gravity List safety precautions & equipment required to work with batteries Demonstrate safe procedures for connecting and disconnecting batteries Demonstrate the process of adding water to batteries Identify appropriate battery enclosures Diagram and wire battery banks in series and parallel configurations, given various system parameters Make cables and lug connections for battery wiring Install temperature sensors on batteries Wire the battery bank for a live system Wire and test charge controllers through the various stages of operation Install and test PWM and MPPT charge controllers Program MPPT charge controllers based on battery and array values Wire and program battery SOC meters in different PV system configurations Set up and operate batteries during bulk, absorption, float, and equalization cycles Describe how maximum power point tracking and voltage step-down affect a PV system Identify some features, options, and metering available on different types of battery chargers Identify appropriate inverter types for different battery-based system configurations Compare available features and capabilities of battery-based inverters Identify specifications critical for battery-based inverters Wire test and program battery based inverters Discuss when and why breakers would be used rather than fuses Use a 3-line diagram to wire a system Discuss the order and perform safe installation practices Demonstrate the order of safe commissioning Demonstrate the order of shut-down and how to establish an electrically safe working environment

Supercharge your career as an Oracle DBA! This in-depth performance tuning course empowers you to pinpoint bottlenecks, master essential tools like AWR and ASH, elevate your database's performance, and unlock your potential as a top-tier Oracle DBA.

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement

The Ethical Hacking – Cyber Security Courses Mini Bundle brings together five key subjects that offer insight into the secure (and insecure) world of tech: Cyber Security, GDPR, IT, Network Engineering, and HTML. Think of it as a no-nonsense starting point for those who want to understand how data flows, how breaches happen, and how not to be the person who clicked the wrong link. Designed to build foundational awareness, this bundle balances technical ideas with straightforward explanations. You’ll explore threats, protocols, basic web structure, and legal responsibilities—without any intimidating jargon. Whether you’re guarding your own laptop or setting the stage for a future IT path, this bundle keeps it clean and clever. Learning Outcomes: Identify key cyber threats and digital safety measures. Learn how GDPR applies to online data management. Understand HTML structure for basic webpage formatting. Explore computer networks and how they interact securely. Recognise IT system functions and common digital terms. Build digital literacy with entry-level cyber security skills. Who is this Course For: Beginners interested in IT and system security basics. Aspiring tech professionals seeking cyber-focused insights. Office staff managing GDPR-sensitive digital records. Support workers dealing with online portals or data. Students exploring pathways into digital infrastructure. Junior staff in network or admin-based roles. Developers looking to grasp security foundations. Curious minds who enjoy decoding tech puzzles. Career Path: IT Administrator – £27,000/year Cyber Security Trainee – £28,500/year HTML Email Developer – £29,000/year Network Support Assistant – £26,500/year Data Protection Assistant – £25,000/year Information Security Officer (Junior) – £30,000/year

**20 FREE CPD Accredited Certificates Included** (10,000+ new jobs listed in Reed & LinkedIn) The Fire Marshal (Fire Warden) Career Track Diploma Course offers an extensive pathway to mastering fire safety and emergency response knowledge essential for workplace safety. Designed to cover a broad spectrum of vital topics, this course delves into everything from fire risk assessment and extinguisher use to essential life support techniques and chemical spill management. Each module builds your understanding of safety regulations and procedures, preparing you to confidently support fire prevention and emergency readiness in various environments. This online course is ideal for those seeking to develop their expertise in fire safety without the constraints of location or schedule. With modules including gas safety, working at height, and psychological wellbeing, it provides a well-rounded education that goes beyond the basics. Whether your goal is to enhance your professional profile or deepen your knowledge for personal interest, this diploma offers a thorough and accessible route to becoming a knowledgeable fire marshal, ready to contribute to safer workplaces across the UK. This bundle includes the following courses: Course 01: Fire Marshal Level 3 Course 02: Fire Safety and Electrical Safety Precautions Course 03: COSHH Risk Management & Control Measures Course 04: Fire Risk Assessment Course 05: Fire Extinguisher Technician Course 06: Fire Safety Manager Course 07: Gas Safety Course 08: Oil and Gas Management Course 09: Ambulance and Emergency Care Assistant Course 10: Basic Life Support and First Aid Course 11: Anaphylaxis and Basic Life Support (CSTF) Course 12: Oxygen First Aid Training Course 13: Resuscitation: Life Support Training Course 14: CSTF Patient Moving and Handling Course 15: Slips, Trips & Falls Safety Online Training Course 16: Working at Height Training Course 17: Psychological Wellbeing Practitioner Course 18: Evacuation Procedures Training Course 19: Public Health and Safety Course 20: Chemical Spill Key Features Accredited by CPD Instant e-certificate Fully online, interactive Healthcare Management courses with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This diploma course offers a focused pathway into the essential knowledge areas relevant to Fire Marshals and Fire Wardens, blending critical insights from criminology and law with the psychological understanding of interrogations and confessions. Designed to deepen your awareness of criminal behaviour, legal frameworks, and investigative psychology, the course equips you with the theoretical foundation necessary to excel in roles concerned with safety, security, and emergency management. Through a sequence of three carefully selected modules, you will explore the dynamics of criminal psychology and justice systems, enhancing your ability to understand potential threats and the legal responsibilities tied to fire safety roles. This career track is ideal for those looking to strengthen their grasp on fire safety leadership while broadening their expertise in related criminal justice fields. The course is delivered entirely online, allowing you to learn at your own pace, supported by rich resources and expert guidance. How will you benefit from this Fire Marshal (Fire Warden) Career Track Diploma? All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the Fire Marshal (Fire Warden) market. Each course within this Fire Marshal (Fire Warden) Course Bundle is thoughtfully crafted to deepen your understanding of critical concepts and arm you with theoretical knowledge and skills vital to Fire Marshal (Fire Warden). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Employees in various industries seeking comprehensive fire safety knowledge. Individuals aspiring to become fire safety managers or marshals. Health and safety professionals looking to enhance their expertise. Emergency response personnel and ambulance care assistants. Those responsible for public health and safety within their organizations. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Fire Safety Manager Health and Safety Officer Emergency Care Assistant Risk Assessment Specialist Evacuation Procedures Coordinator Gas Safety and Management Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.