401 Courses

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

5 day live online class Total duration: 15 hours Classes run once a month from 18:30-21:30 GMT (13:30-14:30 EST) over a 5 day period

Duration 3 Days 18 CPD hours This course is intended for This course is designed for project leaders, scrum masters, coaches, product owners, and team members who intend on taking the PMI-ACP© exam. Overview Upon successful completion of this course, you will know: ? Agile principles and practices that will enhance team productivity and improve customer satisfaction ? How to create transparent communication among stakeholders ? How to manage project's scope, schedule and budget in an Agile environment ? How to maximize business value and deliver most value early in the project ? How to build high-performing team ? How to plan at multiple levels and manage stakeholders' expectations ? How to detect, track and resolve risks in an Agile project This course provides participants with a solid foundation of the PMI-ACP© exam. Participants will be introduced to PMI Agile concepts and practices. Introduction to the PMI-ACP© Course and ExamAgile Principles and Mindset Agile project Management Framework: ? What is Agility ? Agile Manifesto ? Agile Principles ? Agile Methodologies: Scrum, Kanban, Extreme programming (XP), Lean ? Agile leadership ? Agile process overview Value-Driven Delivery What is Value-driven delivery, how to deliver value early and minimize waste Assessing Value - Return on Investment (ROI), net present value (NPV), Internal rate of return (IRR), earned value management, managing risk Value Based prioritization ? Customer-Valued prioritization, prioritization schemes (Kano analysis, MoSCoW, relative prioritization / ranking Delivering incrementally ? Minimal Viable Product (MVP), Minimal marketable Feature (MMF), Work In progress (WIP), WIP Limits, Bottlenecks, Cumulative Flow Diagram (CFD) Contracting in Agile projects Verification and validation Stakeholder Engagement Identifying project stakeholders Managing stakeholder engagement Establishing a shared vision ? Agile chartering, Definition of 'Done' (DoD), Agile modelling, wireframes, personas Communication Management ? face to face communication, two-way communication, knowledge sharing, information radiators, social media Working collaboratively ? workshops, brainstorming, collaboration games Interpersonal skills for Agile success ? emotional intelligence, active listening, facilitation, negotiation, conflict resolution, participatory decision making Team Performance Agile team roles High-performing Agile teams ? stages of team development Adaptive leadership Creating collaborative team spaces ? co-located teams, osmotic communication, distributed teams Tracking team performance in Agile teams ? burn charts, velocity Adaptive Planning Defining adaptive planning Principles of Agile planning Tools for sizing and estimating Releases and Iterations planning Problem Detection ?nd Resolution How problems impact a project Detecting problems ? lead time and cycle time, defects, variance analysis, trend analysis, control limits Managing projects threats and issues ? risk-adjusted backlog, risk severity, risk burndown graphs Solving problems Continuous Improvement Multiple levels of improvement ? processes, product, people Implementing continuous process improvement ? process tailoring, systems thinking, process analysis, value stream mapping, project pre-mortems Working towards continuous product improvement ? product feedback loops and learning cycle Leading continuous people improvement ? retrospectives, team self-assessments PMI-ACP© Exam Preparation PMI-ACP© Exam Particulars Overview PMI-ACP© Exam Particulars PMI-ACP© Candidate Requirements PMI-ACP© Candidate Fees PMI-ACP© Exam Application Process

Are you planning to get involved in the multi-billion-dollar hotel industry? Are you planning to be a standout candidate in this vastly competitive field? Our specialised Hotel Receptionist training might assist you in getting there! Increase your knowledge with top-notch instructions, and study Hotel Receptionist to benefit from a well-thought-out, cost-effective training program. This Diploma in Hotel Receptionist Course at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! We intend to help you every step of the way, and our devoted team will be on hand around the clock to address any questions. The learning modules are brief yet in-depth, and they are designed to help you learn as much as you can in the shortest amount of time. Additionally, the Hotel Receptionist Course will get you a CPD-approved certificate and enable you to study wherever and whenever you like. Instead of the other way around, we work to meet your expectations. Accept our offer of learning with the Hotel Receptionist Course, and you might soon be on your way to a high-flying position in a related industry. So enrol in our Hotel Receptionist course to advance your profession and your current knowledge and skills. This Hotel Receptionist course will assist the learners in knowing about A synopsis of the hotel industry. Controlling Front Office Activities Enhancing Communication Skills Systems for Keeping and Filing Records Why Prefer This Hotel Receptionist Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Hotel Receptionist course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The course clarifies the fundamental responsibilities of important hotel departments and exposes you to the fundamentals of being a hotel receptionist. It also helps you improve your customer service abilities. With the help of this thorough course, you may fulfil your goals and prepare for your perfect career. Students can complete the in-depth learning experience at their own speed in order to advance their professional growth. *** Course Curriculum *** Here is the curriculum breakdown of the Hotel Receptionist course: Module 01: Introduction to Reception and Receptionist Module 02: An Overview of the Hotel Industry Module 03: The Process of Selection and Recruitment in the Hospitality Industry Module 04: Management of Front Office Operations Module 05: Business Telephone Skills Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Time Management Module 09: Record Keeping and Filing Systems Module 10: Communication Skills Module 11: Marketing in Travel and Tourism Business Module 12: Customer Satisfaction Module 13: E-Hospitality and Technology Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Hotel Receptionist Course at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hotel Receptionist course is well-suited for People who want to learn more about Hotel Receptionist. Employees already working in this profession Students Aspirants looking to work in the Hotel Sector Hospitality Managers Requirements You will not need any prior background or expertise. All you need to take this Hotel Receptionist course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Our Hotel Receptionist course aids the learners to land themselves attractive jobs like Receptionist Hotel porter Hotel room attendant Restaurant manager Hotel manager Depending on your profession, you may receive anything from £15,000 to £22,000 per year in the UK. Certificates Certificate of completion Digital certificate - £10 Diploma in Hotel Receptionist Course at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Hotel Receptionist Course at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The cleaning industry in the UK plays a vital role in maintaining public health, with over 1.63 million workers contributing to this sector. If you're looking for a rewarding career path with excellent job prospects, then this Diploma in British Cleaning, Housekeeping and Maintenance could be the perfect fit for you. Are you ready to take your cleaning skills to the next level and ensure a spotless and hygienic environment? This comprehensive British Cleaning diploma bundle combines three essential courses to equip you with the knowledge and expertise to excel in the cleaning industry. You'll gain a thorough understanding of British cleaning standards and regulations, from fundamental cleaning techniques to advanced decontamination and waste management practices. Learn about housekeeping principles, staff management, and proper care for various surfaces and materials. Courses Are Included in This Complete Level 5 Diploma in British Cleaning, Housekeeping and Maintenance Package: Course 01: British Cleaning at QLS Level 5 Course 02: Diploma in House Cleaning at QLS Level 4 Course 03: Cleaning, Decontamination and Waste Management at QLS Level 2 You'll learn how to effectively clean and maintain guest rooms, public areas, and other spaces within a hotel. We'll cover topics such as dusting, vacuuming, laundry, and more. You'll also learn how to properly care for surfaces and materials, such as walls, ceilings, and windows. Learning Outcomes of British Cleaning Apply effective cleaning methods for various surfaces and environments. Implement safe handling and disposal procedures for cleaning chemicals and waste. Uphold high standards of hygiene and cleanliness in line with British regulations. Manage housekeeping tasks and ensure efficient service delivery. Identify and address potential biohazards and implement decontamination protocols. Develop strong communication and interpersonal skills for client interaction. Enroll today and take the first step towards a rewarding career in a growing industry! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of British Cleaning Get a free student ID card with British Cleaning Training program (£10 postal charge will be applicable for international delivery) The British Cleaning is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the British Cleaning course materials The British Cleaning comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: British Cleaning at QLS Level 5 Module 01: An Introduction To The Cleaning Job Module 02: The Diversity Of Cleaning Jobs Module 03: Cleaning Equipment, Products And Clothing Module 04: House Cleaning Module 05: Food Kitchen And Commercial Kitchen Cleaning Module 06: Bathrooms And Toilets Module 07: Office Cleaning Module 08: Cleaning External Surfaces And Areas Module 09: Dealing With Non-Routine Waste Module 10: Chemical Safety, Keyholding And Alarm Codes For Cleaners Module 11: Starting A Cleaning Business And Planning For It Module 12: Running The Business With Quality Service Module 13: Customer Satisfaction Module 14: Management Of Staff Module 15 Marketing, Advertising And Sales Module 16: Expansion Management Module 17: Business Insurance, Tax And Additional Equipment Course 02: Diploma in House Cleaning at QLS Level 4 Module 01: Introduction To House Cleaning Module 02: Cleaning Equipment And Ingredients Module 03: Cleaning The Kitchen Module 04: Cleaning The Bedroom And Livingroom Module 05: Bathroom Cleaning Module 06: Cleaning And Organising A Kid's Room Module 07: Cleaning Home Office Module 08: Cleaning Walls Course 03: Cleaning, Decontamination and Waste Management at QLS Level 2 Module 01: Cleaning In Care Services Module 02: Decontamination And Disinfection Module 03: Hygiene In Care Services Module 04: Environmental Cleaning And Sanitisation Module 05: Sterilisation Techniques Module 06: Understanding Waste Management Module 07: Health & Safety Responsibilities How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £39) CPD Hard Copy Certificate: £29.99 CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Housekeeping Supervisor Housekeeping Manager Executive Housekeeper Housekeeping Coordinator Certificates Digital Certificate (PDF) Digital certificate - £10 CPD hard Copy Certifiacte Hard copy certificate - £29 QLS Endorsed Certificate at Level 5 (Hard Copy) - £119

Elevate your expertise in hotel management with our comprehensive course. Master quality management, communication skills, and more. Perfect for aspiring professionals and industry veterans alike. Get recognised with a CPD certificate. Start your journey today!

In this course, we’re going to cover all the strategies you need to succeed in customer service.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Event Planner and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Event Planner bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Event Planner course that will enhance your skills and prepare you for the competitive job market. Also, our Event Planner experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Event Planner, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Event Planner Bundle Consists of the following Premium courses: Course 01: Event Planning Course 02: Wedding Planner Course 03: Hospitality Management Course Course 04: Party Planner Course 05: Interior Design Professional Diploma Course 06: Drone Photography Course Course 07: Customer Relationship Management Course 08: Catering Management Course 09: Cost Control Process and Management Course 10: Sophisticated Baking and Cake Decorating Level 2 Course 11: Professional Photography Diploma Course 12: Working Effectively Across Cultures Course 13: Leadership Skills for The Future Course 14: Time Management Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. Learners inside the UK will enjoy free delivery of the hardcopy certificate, and learners outside the UK will need to pay a £9.99 postal delivery charge. Curriculum of Bundle Course 01: Event Planning Introduction to Event Management Role of an Event Planner Event Classification Events and Clients Steps to Plan an Event Invitation to the Event Event Marketing Catering at Events Event Decorations Cleaning and Waste Disposal Event Security Developing an Event Planning Business Course 02: Wedding Planner An Overview of Wedding Industry Profession of a Wedding Planner Wedding Timelines Wedding Budgets The Vision, Venue, and Theme Determining Food and Beverage and the Wedding Cake Music, Photography and Floral Décor Wedding Attire Setting the Stage: Choosing, Equipping and Decorating Venue Wedding Day Details Post Wedding Activity and Evaluation Starting your Own Wedding Planning Business Course 03: Hospitality Management Course Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 04: Party Planner Module 01: Introduction to Party Planner Module 02: Types of Parties - Overview Module 03: Skills You Need to Be a Party Planner Module 04: Starting Your Party Planning Business Module 05: Party Planning Business Functions Module 06: Initial Planning & Budgeting Module 07: Guest Demographics Course 05: Interior Design Professional Diploma Introduction to Interior Design Design Principles Project Overview Design Elements Design Elements Practical Components Room by Room Design Popular Interior Designs Sustainable Design Presenting Your Ideas Managing Interior Design Business Course 06: Drone Photography Course Photography Basics Drone Photography Activity Course 07: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 08: Catering Management An Overview of Catering Business Laws and Legislations Regarding food Safety and Hygiene Food Safety and Hygiene Food Safety in Catering Management of Food and Beverage Operations Marketing and Human Resource Course 09: Cost Control Process and Management Introduction & Fundamentals Cost Control process Production Control and Tests Test and Checks in Cost Control Monitoring via reports and Checklist Course 10: Sophisticated Baking and Cake Decorating Level 2 Sophisticated Baking & Cake Design Icing Fondant Making Decorating with Fondant Everything in Brief Course 11: Professional Photography Diploma Introduction Exposure Digital Photography Masterclass Focus and Depth of Field Camera Anatomy White Balance and Color Lighting Mobile Photography Equipment - Cameras Equipment - Lenses Equipment - Accessories Photo Scenario - Portrait Photo Scenario - Long Exposure Photo Scenario - Landscape Photo Scenario - Product Photo Scenario - Low Light Photo Scenario - Sports & Action Photo Scenario - Macro Photo Scenario - Street & Architecture Photo Scenario - Events Photo Scenario - Aerial Photo Scenario - Night Intro to Photo Editing Photoshop CC Lightroom Classic CC Lightroom CC Mac Photos Google Photos Photoshop Express Snapseed Sharing Your Photos Starting a Photo Business Selling Stock Photos Printing Wildlife Conclusion Course 12: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 13: Leadership Skills for The Future Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 03: Creativity in Leadership Module 04: Organisational Skills Module 05: Leadership Skills and Competencies Course 14: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Event Planner bundle. Requirements Our Event Planner course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Event Planner expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included