43912 Courses

English Language courses at Bath Academy are suitable for every type of student. Join classes every Monday.

Course Overview Develop a clear understanding of Anti-money Laundering (AML), KYC or know your customer, UK tax accounting and more within one place with the comprehensive Anti-money Laundering Specialist Training (4 in 1 Bundle Course). This course will allow you to enrich your skills and elevate your resume.  This Anti-money Laundering Specialist Training (4 in 1 Bundle Course) includes  Anti-Money Laundering (AML) Training KYC, AML, and Data Privacy Regulations Course UK Tax Accounting Financial Investigator & Consultant Training Course From the Anti-Money Laundering (AML) Training course, you will receive a clear understanding of the fundamentals of anti-money laundering. Then the KYC, AML, and Data Privacy Regulations Course will help you establish a solid understanding of KYC, data privacy and more.  Next, through the Financial Investigator & Consultant Training Course, you will get introduced to the characteristics of financial investigation. Finally, from the UK Tax Accounting course, you will be able to acquire the skills and knowledge required for tax accounting. At the end of the course, you will receive a certificate of achievement. This certificate will add significant value to your resume and help you build a promising career. Join now! Learning Outcomes Enrich your understanding of the Proceeds of Crime Act 2002 Develop the skills to identify suspicious conduct and transactions Understand the principles of KYC Gain an in-depth understanding of customer due diligence Learn the core principles of financial investigation Familiarise yourself with the characteristics of financial investigation Get introduced to the UK tax system Learn how to submit a self-assessment tax return Who is the Course for? This Anti-money Laundering Specialist Training (4 in 1 Bundle Course) is designed for individuals who want to pursue a career in the relevant industry. This course will also be beneficial to professionals already working in this area. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can also obtain a Course Completion Certificate following the course completion without sitting for the test. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose this Course from John Academy? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant results; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet, or desktop from anywhere, anytime; Excellent career advancement opportunities; 24/7 student support via email. Career Path The Anti-money Laundering Specialist Training (4 in 1 Bundle Course) is a useful qualification to possess and would be beneficial for any related profession or industry, such as: Money Laundering Reporting Officer AML Analyst AML Officer Risk & Compliance Analyst Financial Investigator Financial Consultant Course Contents Anti-Money Laundering (AML) Training  There are many aspects of anti-money laundering. This course will introduce you to the vital elements and educate you about them. From the highly informative lectures, you will understand the roles and responsibilities of an anti-money laundering officer. On top of that, the course will teach you the skills to carry out these duties with expertise. KYC, AML, and Data Privacy Regulations Course  How well you know your customers determine your business's success and failure. In this course, you will be able to grasp the strategies for understanding your customers. Here, you will develop a clear understanding of customer due diligence. In addition, you will receive informative modules on anti-money laundering. UK Tax Accounting Managing tax can be quite daunting, especially for those who possess little knowledge about it. That's why this course was designed. It will educate you on the UK tax system to help you out with the complex task of tax accounting. From the modules, you will receive detailed training on the vitals of tax accounting. Financial Investigator & Consultant Training Course This comprehensive course will help you understand the core principles of financial investigation. Through the step-by-step learning process, you will recognise the characterise of financial crimes. Along with that, the course will equip you with the skills required for developing a crime response plan.   Anti-Money Laundering (AML) Training Module 01: Introduction to Money Laundering Introduction to Money Laundering 00:17:00 Module 02: Proceeds of Crime Act 2002 Proceeds of Crime Act 2002 00:19:00 Module 03: Development of Anti-Money Laundering Regulation Development of Anti-Money Laundering Regulation 00:20:00 Module 04: Responsibility of the Money Laundering Reporting Officer Responsibility of the Money Laundering Reporting Officer 00:20:00 Module 05: Risk-based Approach Risk-based Approach 00:23:00 Module 06: Customer Due Diligence Customer Due Diligence 00:23:00 Module 07: Record Keeping Record Keeping 00:16:00 Module 08: Suspicious Conduct and Transactions Suspicious Conduct and Transactions 00:22:00 Module 09: Awareness and Training Awareness and Training 00:20:00 KYC, AML, and Data Privacy Regulations Course Module 01: Introduction to KYC Introduction to KYC 00:33:00 Module 02: Customer Due Diligence Customer Due Diligence 00:23:00 Module 03: AML (Anti-Money Laundering) AML (Anti-Money Laundering) 00:31:00 Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom 00:23:00 Module 05: Regulations to be Complied by Industries Regulations to be Complied by Industries 00:22:00 Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Methods for carrying out KYC and AML and the Future of KYC Compliance 00:15:00 UK Tax Accounting Module 01: Introduction to Accounting Introduction 00:03:00 First Transactions 00:05:00 T Accounts introduction 00:03:00 T-Accounts conclusion 00:03:00 Trial Balance 00:02:00 Income Statement 00:03:00 Balance Sheet 00:03:00 Module 02: Income Statement and Balance Sheet Balance Sheet Variations 00:03:00 Accounts in practise 00:05:00 Balance Sheets what are they 00:05:00 Balance Sheet Level 2 00:03:00 Income Statement Introduction 00:06:00 Are they Expenses or Assets 00:03:00 Accunting Jargon 00:02:00 Module 03: Tax System and Administration in the UK Tax System and Administration in the UK 00:26:00 Module 04: Tax on Individuals Tax on Individuals 00:24:00 Module 05: National Insurance National Insurance 00:17:00 Module 06: How to Submit a Self-Assessment Tax Return How to Submit a Self-Assessment Tax Return 00:15:00 Module 07: Fundamentals of Income Tax Fundamentals of Income Tax 00:32:00 Module 08: Payee, Payroll and Wages Payee, Payroll and Wages 00:22:00 Module 09: Value Added Tax Value Added Tax 00:28:00 Module 10: Corporation Tax Corporation Tax 00:19:00 Module 11: Double Entry Accounting Double Entry Accounting 00:13:00 Module 12: Career as a Tax Accountant in the UK Career as a Tax Accountant in the UK 00:17:00 Financial Investigator & Consultant Training Course Module 1: Introduction to Financial Investigator Introduction to Financial Investigator 00:23:00 Module 2: Introduction to Financial Investigation Introduction to Financial Investigation 00:14:00 Module 3: Characteristics of Financial Crimes Characteristics of Financial Crimes 00:15:00 Module 4: Categories of Financial Crimes Categories of Financial Crimes 00:22:00 Module 5: Financial Crime Response Plan Financial Crime Response Plan 00:20:00 Module 6: Collecting, Preserving and Gathering Evidence Collecting, Preserving and Gathering Evidence 00:15:00 Module 7: Laws against Financial Fraud Laws against Financial Fraud 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Aside from the fact that it can be great fun, did you know that working with animals can reduce blood pressure? This Pet Sitting and Dog Walking Diploma Course is designed for individuals who want to set up a professional pet sitting or dog walking business. Are you an animal lover and dog owner who is considering a new career or hobby? This training course will give you the skills and practical knowledge you need to provide expert care for your four-legged friends. This course will provide insight into dog walking and pet sitting, covering fundamental topics such as animal first aid, animal behaviour and animal psychology. Throughout this course, you will learn professional dog walking and dog grooming techniques with the use of practical examples. You'll also learn how to care for different types of pets, such as fish, rabbits, guinea pigs, dogs, birds and cats. Towards the end of the course, you'll get expert advice on setting up your own pet care business, from marketing strategies to pricing and costs. Courses Are Included in this Pet Sitting and Dog Walking - CPD Certified Bundle: Course 01: Pet Sitting and Dog Walking - CPD Accredited Course 02: Animal Care, Diet & Nutrition Course 03: Dog Training Course 04: Dog First Aid Training Learning Objectives of Pet Sitting and Dog Walking Course: Develop a comprehensive understanding of the theory behind Pet Sitting and Dog Walking, enhancing your knowledge of animal care. Learn to recognize and respond appropriately to the different behaviors and needs of various pet breeds in the context of Pet Sitting and Dog Walking. Understand the principles of safety and health related to Pet Sitting and Dog Walking. Gain theoretical knowledge on managing different situations and emergencies while Pet Sitting and Dog Walking. Familiarize yourself with the legal and ethical aspects related to the profession of Pet Sitting and Dog Walking. Why Choose Our Bundle? FREE Pet Sitting and Dog Walking certificate accredited Get a free student ID card with Pet Sitting and Dog Walking Training Get instant access to this Pet Sitting and Dog Walking. Learn Pet Sitting and Dog Walking from anywhere in the world Pet Sitting and Dog Walking are affordable and simple to understand Pet Sitting and Dog Walking is an entirely online, interactive lesson with voiceover audio Lifetime access 24/7 tutor support Start your learning journey straightaway with Pet Sitting and Dog Walking - CPD Certified! This Pet Sitting and Dog Walking curriculum has been designed by Pet Sitting and Dog Walking experts with years of experience behind them. The Pet Sitting and Dog Walking is extremely dynamic and well-paced to help you understand Pet Sitting and Dog Walking with ease. You'll discover how to master Pet Sitting and Dog Walking skills while exploring relevant and essential topics. Assessment Process of Pet Sitting and Dog Walking - CPD Certified Once you have completed all the courses in the Pet Sitting and Dog Walking bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 65 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Pet Sitting and Dog Walking - CPD Certified bundle is suitable for everyone. Requirements You will not need any prior background or expertise to enrol in this Pet Sitting and Dog Walking - CPD Certified. Career path This Pet Sitting and Dog Walking - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Duration 1 Days 6 CPD hours This day-long workshop gives participants a thorough understanding of the iPad iOS operating system. This course is designed for both those who want to learn more about their iPads, those who work in business environments and who want to integrate the iPad into their existing company?s infrastructure, as well as personnel who are responsible for supporting other iPad users. Setting Up The iPad iPad Essentials The Home Screen Launching and Running Apps Changing Screen Orientation Locking the Rotation The Control Center Creating Folders Accessibility and Voice Over Settings General Settings Parameters Passcode Setting Up Notifications Location Services iCloud and Synching your iPad Other Application Settings Multi-Touch Gestures Tap, Touch and Hold Drag, Flick and Swipe Pinch, Rotate and Shake Switching Between Applications Using the Apple Applications Showing and Hiding Applications Closing Documents vs. Quitting Applications Working With Documents Type, Select, Cut, Copy, Paste and Replace Understanding the iPad Keyboard Opening Pages, Numbers and Keynote Accessing Files and Documents Copying files between the iPad and Computer Working with Microsoft Office Connecting To The Internet WI-FI and Bluetooth Devices Through Servers Browsing and Searching The Web Enterprise Network The iPad In Business iOS Security Deployment Seamless Integration Mobile Device Management Printing with AirPrint Creating Passcodes Working with Photos and Camera Photos and Video Recording Video Integrating Photos or Video Into Documents or Presentations Mirroring Video Finding and Installing Apps The App Store Apps for Enterprise Installing and Deleting Apps Resetting the iPad Connecting and Mirroring with the iPhone Battery Issues Tips for Improving Battery Use Rebooting the iPad Hidden Keystrokes Troubleshooting Connectivity Issues ReInstalling Apps Preserving Batter Power Accessibility Functions Additional course details: Nexus Humans iPad For Business training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the iPad For Business course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This basic course is for IT personnel with a theoretical background of z/OS. Overview Review the main concepts of z/OS Log on to TSO and start ISPF/PDF Navigate through ISPF/PDF dialogs and use the basic ISPF/PDF functions and the ISPF Editor Use ISPF/PDF to allocate data sets and edit data sets (including hierarchical file system (HFS) files) via the ISPF Editor primary and line commands Use ISPF to create and manipulate (copy, rename, delete, list, sort and merge) data sets Identify security considerations for Multiple Virtual Storage (MVS) data sets and HFS files Describe and use TSO/E commands Perform simple modifications to existing ISPF/PDF panels Invoke a REXX exec and TSO CLIST Tailor existing JCL and submit batch jobs Review job status and job output using SDSF Invoke UNIX processes Manipulate HFS directories and file systems using the UNIX System Services ISHELL This course is designed to teach students the fundamental practical skills to navigate and work in a z/OS environment. This includes the use of ISPF/PDF dialogs, TSO/E commands, JCL, UNIX System Services shell, and BookManager. Review of the z/Architecture and z/OS An Introduction to ISPF, ISPF/PDF, and RACF System familiarization Working with ISPF/PDF (Part 1 & 2) Allocate new data sets ISPF editor primary commands ISPF editor line command Copy/move/rename/delete data sets and members Data set lists Working with TSO/E Using TSO/E commands Working with JCL Submit a job JCL exercises Working with UNIX System Services Procedures ISHELL and hierarchical file system Additional course details: Nexus Humans ES10 IBM Fundamental System Skills in z/OS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ES10 IBM Fundamental System Skills in z/OS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Course Description Get instant knowledge from this bite-sized Health and Safety for Homeworkers Part - 1 course. This course is very short and you can complete it within a very short time. In this Health and Safety for Homeworkers Part - 1 course you will get fundamental ideas of health and safety, the key understanding of occupations carried out by home workers, supporting mental health for homeworkers and so on. Enrol in this course today and start your instant first step towards learning about homeworkers. Learn faster for instant implementation. Learning outcome Familiarise with homeworkers Understand occupations carried out by homeworkers Gain in-depth knowledge of the health and safety of homeworkers Deepen your understanding of supporting mental health for homeworkers How Much Do Health and Safety Officers Earn?  Senior - £39,000 (Apprx.) Average - £28,000 (Apprx.) Starting - £21,000 (Apprx.) Requirement Our Health and Safety for Homeworkers Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Health and Safety for Homeworkers Part - 1 Module 01: Introduction to Homeworkers 00:19:00 Module 02: Occupations Carried Out by Homeworkers 00:14:00 Module 03: Health and Safety for Homeworkers 00:27:00 Module 04: Supporting Mental Health for Homeworkers 00:17:00 Assignment Assignment - Health and Safety for Homeworkers Part - 1 00:00:00

Duration 5 Days 30 CPD hours This course is intended for System Administrator System Architect Technology Consultant Overview This course will prepare you to: start and stop SAP systems perform system configuration tasks describe the architecture of database systems explain fundamental user administration concepts create RFC destinations implement SAP notes and SAP Support Packages configure printers in SAP systems schedule and monitor background jobs In this five-day training, you will learn how to perform various administrative tasks to keep the SAP system running. This course provides you with fundamental knowledge on how to ensure a smooth operation of SAP systems running on Application Server ABAP (AS ABAP). AS ABAP is the technological foundation of SAP Business Suite as well as SAP S/4HANA systems. You will also learn the theoretical administration concepts within AS ABAP and work practically in an SAP system and on the operating system level. Course Content AS ABAP Fundamentals Starting and Stopping SAP Systems Technical System Configuration Setting profile parameters Setting up and working with operation modes Working with task lists Architecture of database systems Understanding basic database administration Fundamentals of User Administration Understanding the user administration concept Understanding the AS ABAP authorization concept RFC Communication Setting up RFC connections Software Maintenance Implementing SAP Notes and SAP Support Packages Preparing a software maintenance process Working with the Support Package Manager (SPAM) Understanding the Software Update Manager (SUM) Output Management Configuring printers Background Processing Scheduling background jobs System Monitoring and Troubleshooting Monitoring architecture Monitoring with SAP Solution Manager Additional course details: Nexus Humans ADM100 System Administration I of SAP S/4HANA and SAP Business Suite training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ADM100 System Administration I of SAP S/4HANA and SAP Business Suite course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Diploma in Mental Health Support Worker Description: Approximately 1 in 4 people in the UK will experience mental health problems yearly. Suppose you're interested in a career in mental health care. In that case, this Diploma in Mental Health Support Worker will give you the skills and knowledge to care for individuals with mental health issues during their psychological and emotional lows, professionally, or to support a loved one. Explore our comprehensive mental health diploma course with three key modules. First, learn the basics of mental health care, understand mental health in children, and embrace the role of a mental health support worker: Discover the fundamentals of mental health, develop resilience, and cultivate healthy relationships in this course. You will focus on nurturing positivity and confidence in children and will familiarise them with congenital disabilities, mental illnesses, behaviour disorders and much more. You'll look into what it takes to become a mental health support worker, exploring the roles, tasks, required training and possible career paths. Kickstart your career in the mental health service and learn how to give professional care and treatment to people with mental health conditions. Enrol in this mental health support worker training course today and start making a difference in young people's and adults' mental health and well-being. Who is the course for? Professionals who are helping people suffering from mental issues People who have an interest in the personal mental development Entry Requirement: This mental health diploma course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Mental Health Support Worker course is a useful qualification to possess, and would be beneficial for the following careers: Mental Health Support Worker Nurse Home Care Taker Diploma in Mental Health Support Worker - Updated Version Introduction to Mental Health 00:21:00 Overview of Mental Health Support Worker 00:16:00 Childhood and Adolescent Psychiatric Disorders 00:26:00 Stress and Anxiety Disorders 00:33:00 Schizophrenia 00:34:00 Personality Disorders 00:43:00 Mood Disorders 00:23:00 Eating and Sleeping Disorders 00:44:00 Self-Harm and Suicide 00:21:00 Medication and Therapy in the Treatment of Mental Illness 00:33:00 Mental Health Legislation and Services 00:30:00 Community Mental Health Teams (CMHTs) 00:19:00 The Participation of The Service User 00:22:00 Mock Exam Mock Exam- Diploma in Mental Health Support Worker 00:20:00 Final Exam Final Exam- Diploma in Mental Health Support Worker 00:20:00 Diploma in Mental Health Support Worker - Old Version Module 1: Mental Health Basics Mental Health Basics 00:30:00 Are you Resilient 00:30:00 Take Good Care of Yourself 00:30:00 Healthy Relationships 00:30:00 Risk Factors 00:30:00 When Do You Need to See a Professional? 00:30:00 Module 2: Mental Health of Children Children's Mental Health Basics 00:30:00 Nurturing Positivity And Confidence 01:00:00 Recognize Changed Behaviour In Your Child 01:00:00 About Birth Defects 01:00:00 About Behavior Disorders 01:00:00 Mental Health Games For Children 01:00:00 Make Sure You Take Care Of Yourself As Well 00:30:00 Wrapping Up 00:15:00 Module 3: Mental Health Support Worker Introduction 00:30:00 Definition 01:00:00 Role and tasks 01:00:00 Role Clarity 01:00:00 Training, career pathway and pay 01:00:00 Worker satisfaction 00:30:00 Recommended Reading Recommended Reading : Diploma in Mental Health Support Worker 00:00:00 Refer A Friend Refer A Friend 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

A thorough Introduction to Android Studio, packed with essential and interesting features of this package to help you create Android Apps. Online Instructor-led. Classroom on-request. Practical, Hands-on. From basics to efficient.