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31474 Courses

Introduction to sales (In-House)

By The In House Training Company

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Introduction to sales (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Personal safety (In-House)

By The In House Training Company

This is an essential programme for members of staff whose role involves external meetings, including seeing members of the public in their own home. Based around advice from agencies including the Suzy Lamplugh Trust and the police, this programme takes a sensible look at how to remain safe in the role. 1 What's happening? Issues around us Risks in context 2 Safety fundamentals Risk assessment Dynamic risk assessment Identifying and minimising risks Sensible precautions Use of technology and personal safety Lone working Visits and travelling 3 Harassment and stalking What constitutes harassment and definition of stalking Early warning signals 4 Reporting principles Importance of incidence reporting Taking care of us What next?

Personal safety (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Sales awareness for IT professionals (In-House)

By The In House Training Company

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Sales awareness for IT professionals (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Can someone do my assignment for me in the UK?

By BTEC Assignment Help

Sure! For top-notch assignment assistance in the UK, look no further. Our expert team at BTECassignment.co.uk is here to help. We offer reliable and professional services tailored to your academic needs. Whether you need guidance, editing, or complete assignment solutions, we ensure high-quality work delivered on time. Trust us to handle your assignments with care and precision, ensuring you achieve the academic success you deserve. Visit Do my assignmenttoday to get started!


Can someone do my assignment for me in the UK?
Delivered In-PersonFlexible Dates
FREE

Online Options

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Learn SQL Basics, 1-day Course, Online Instructor-Led

4.6(12)

By PCWorkshops

SQL Queries Course, 1-Day. Basic SQL syntax. This course is good for any database, covering standard SQL. Most attendees are in-work IT Professional. Private individuals are also very welcome.

Learn SQL Basics, 1-day Course, Online Instructor-Led
Delivered Online + more
£185

Watercolour Techniques for All - 4 week Online Course Tuesday Evenings Via Zoom

By Art By Purnima

Watercolour Techniques for All - 4 week Online Course Tuesday Evenings Via Zoom

Watercolour Techniques for All - 4 week Online Course Tuesday Evenings Via Zoom
Delivered Online + more
£95

Driver CPC - 1 Day Periodic 7 Hour Course - Security Training & Emergency Aid

By Total Compliance

This 1-day Driver CPC Periodic Training course focuses on critical areas of Emergency Aid and Security for professional drivers. Designed to meet Driver CPC requirements, this course equips drivers with essential skills for handling emergency situations and enhancing security awareness on the road. Who Should Attend: This course is ideal for all professional drivers required to complete Driver CPC Periodic Training to maintain their Driver CPC Licence. It’s tailored to both experienced drivers and those new to the field, providing relevant, up-to-date skills and knowledge. Learning Objectives: The aim of this course is to confirm and expand on each driver’s current knowledge and skills, ensuring they are informed about the latest legislation, best practices, and critical safety procedures. This training is designed to enhance drivers’ confidence and preparedness in managing emergencies and maintaining security awareness, helping them navigate the responsibilities of their role effectively. Course Format: Online Join us to reinforce your skills, stay compliant, and improve your on-road safety practices!

Driver CPC - 1 Day Periodic 7 Hour Course - Security Training & Emergency Aid
Delivered Online + more
£69.95

Microsoft PowerPoint for the Business User

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for people who use PowerPoint for their business communication needs. Overview To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. This course is intended for those who wish to take advantage of the application for high quality business presentations and reports. Presentations Create Attractive Presentations from Existing PowerPoint Templates Creating Presentations Quickly using Outline to build a Structure Incorporating and reusing slides from other presentations into your own Templates and Customization Using Slide Layouts Using the Slide Master Creating Custom Slide Layout Working with Charts and Tables Create and Modify Tables Create Charts and Graphs Copying Charts into PowerPoint Link Vs Embed Add Visual Elements to a Presentation Create and Modify Shapes Add Images Create SmartArt to Make Easily Modifiable graphics Use SmartArt to Give Dull Text a More Visual Appeal Working with Media and Animation Add Audio to A Presentation Add Video to A Presentation Add and Customize Animations Add and Customize Transitions Preparing to Present Add Notes to A Presentation Presenter View And Slide Show Controls Create A Custom Slide Show Saving and Sharing the Presentation Printing Options and Handouts Additional course details: Nexus Humans Microsoft PowerPoint for the Business User training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft PowerPoint for the Business User course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Microsoft PowerPoint for the Business User
Delivered Online
£197

C20M03 - Access control systems - Principles (online)

5.0(1)

By Ember Compliance

Learners will be introduced to the design, installation, commissioning, and maintenance of Access Control systems.

C20M03 - Access control systems - Principles (online)
Delivered Online + more
£199

SQL Course Advanced, 2 Days

4.6(12)

By PCWorkshops

Practical SQL Advanced Intensive Course , exploring the advanced and less commonly used SQL Statements and techniques. We also learn Data Definition Language and Data Manipulation Language statements. as well as course automation of queries using T-SQL. Hands-on, Practical SQL Advanced Course. PCWorkshops SQL Advanced Course Certificate. Max 4 people per course; we keep it personalised.

SQL Course Advanced, 2 Days
Delivered Online + more
£450

10-week Spanish course for Absolute Beginners (Level 1)

5.0(2)

By Pronounce Languages

An exciting 10-week course to build your Spanish skills from scratch. Practical applications for travel & conversation. Enlarge your vocabulary, improve your grammar in a pain-free, step-by-step way, working with a tutor with 10+ years' experience & a small group of learners.

10-week Spanish course for Absolute Beginners (Level 1)
Delivered Online + more
£120

The Candidate Journey

5.0(1)

By Noble Foods

The candidate journey is the process job applicants go through when interacting with Noble Foods. It encompasses every interaction in person and online, from the moment a candidate first becomes aware of us to the final hiring decision – and even beyond. You play a key role in the successful recruitment of new starters. It’s important that you have the skills to navigate all stages of the recruitment process to give the candidates the best experience, hire top talent and ensure we remain legally compliant. What does the course cover? What is the candidate journey and why is it important? The role of the line manager Legal Compliance The Noble Foods Candidate Journey How to fill out a Requisition How to post a job Selection Process Interviews Flexible Working Requests

The Candidate Journey
Delivered in Staines + 3 more or Online + more
FREE

Medication Awareness training for Acer Care

5.0(13)

By CH Care Training

Medication Awareness training is mandatory for all staff who are prompting or assisting clients to take their medications. About this event Medication Awareness training is for staff who have had never taken part in Medication training before or staff returning to the profession. By the end of the course, you will be able to: Understand medication types and uses Learn legal and ethical responsibilities Master medication administration procedures Know proper storage and disposal methods Recognize and respond to adverse effects Develop communication and record-keeping skills Apply person-centred approaches Conduct risk assessments. Location for delegates attending in person Online via Teams 0798 999 5180. sales@chcaretraining.co.uk Before you book: Please do not send along staff who have just worked a nightshift or who will be visiting clients immediately before or immediately after a training session. People arriving tired, stressed or late cannot gain the most benefit from a training course. We reserve the right to turn away individuals too exhausted to focus on the training or staff who turn up late for a course and disturb the flow of the proceedings. All CH Care Training courses are fully inclusive, but if you have any concerns about a member of staff's ability to participate because of physical, sensory or learning differences then please let us know in confidence in advance, so that we may make the appropriate adjustments. Cancellations CH Care Training operates a sliding scale of cancellation; If you cancel more than two weeks before the start date of a course, you can ask for a full refund, to change the names of the delegates being sent along, or to transfer a delegate to another training date. If you give less than two weeks but more than one week's notice of cancellation, 50 percent of the booking can be refunded. If you cancel less than a week from the training delivery date we wont be able to refund. There are no refunds for staff who do not turn up on the day of the training course. If CH Care Training needs to change the date or cancel a course for any reason we will give you the maximum notice we can. In exceptional circumstances we may cancel a course due to extreme weather or circumstances at the training venue. You will be offered a full refund or the opportunity to transfer your booking to an alternative date. Please ask your staff to read the following guidance before they attend the course: Arriving at the Venue The course will start promptly so please arrive at least 15 minutes before the start time of the training to allow plenty of time to use the toilet, and be seated ready for the start of the course. You can call Training direct on 0798 999 5180 if you are struggling to arrive on time. Please note that the meeting will be locked to late arrivals 10 minutes after the actual course starts. When you arrive please come into Reception and a member of staff will come to book you in prior to directing you to the training room. This room is located on the ground floor and is wheelchair accessible. Covid-Secure Premises Please do not attend the course if you have symptoms of Covid or are feeling unwell. During the course As this is a working environment please ensure you allow the necessary time and focus to get the best from the material being presented. Please bring pen and paper to make notes during the course. Our training sessions are fun and very interactive. We will encourage plenty of comments, points of view and the sharing of lived experiences. Delegates should not share any sensitive information about a client or organisation. Our session agreement asks delegates to maintain confidentiality about individuals and organisations and to respect the views of others on the course. All CH Care Training courses are inclusive, but if you have any concerns about your ability to participate, such as sensory or learning differences then please let the Trainer know in confidence before the start of a course, so that they may make the appropriate adjustments. If the course contains practical elements such as Moving & Handling or First Aid, then please wear appropriate clothing to take part in these activities. You will be asked confidentially if you have any health concerns that could prevent you from taking part in the practical activities. Please let a Trainer know if you have any concerns about taking part in the practical courses. Refreshments are provided for free. Please bring a packed lunch for any full-day courses. After the course We will email you a pdf of the course once the training has finished and we have checked that everyone was able to join. If your Manager booked you onto the course using your work or personal email, or if you book yourself onto a course, you will receive the pdf directly. If your Manager booked you onto the course using your organisation’s email address a copy of the course will be available on request from your Manager. We will also email a link to an online evaluation and we ask that you please fill this in and return it to us so that we can continue to improve our services. All of our evaluations are gathered anonymously. If you have any questions, please contact Training on 0798 999 5180 or email sales@chcaretraining.co.uk.

Medication Awareness training for Acer Care
Delivered Online
£35

ONLINE - WSET Level 2 Award in Wines - Evenings

By Manchester Wine School

The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence. Course Schedule: The 8 x 2-hour online sessions on -  What the course covers Wine tasting: You will learn how to taste and describe wines using the WSET Systematic Approach to Tasting (SAT) Food and wine pairing: You will learn the principles of food and wine pairing Wine service and storage: You will learn the correct way to store and serve wine and how to recognise common faults found in wine Labelling: You will learn how to decode and understand wine labels Factors influencing the style of wine: You will explore how environmental factors, grape-growing, vineyard and maturation options influence the style and quality of the wines made all over the world Grape varieties: You'll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI's) around the world Sparkling and Fortified wines: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories. No prior wine knowledge is required however the course builds upon the WSET Level 1 Award in Wines course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete begineer you may wish to consider this option. We recommend you read the course specification document HERE for full details of the content, structure and assesment criteria. Any questions please get in touch. Course delivery The Level 2 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE interactive online lessons by one of our certified wine educators This course includes 16 hours online tuition in 8 x 2hr sessions and we recommend a minimum of 12 hours additional study Your tutor will give you a guided tasting of 12 wines on this course (for details of how to order the wines see below) You will receive access to practice multiple-choice revision questions specific to this course - FREE OF CHARGE Please note a reliable broadband connection is essential for the completion of this online course as are basic computer skills. Examination To obtain the WSET Level 2 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 50 multiple-choice questions to be completed in 1 hour. A mark of 55% is required to pass the exam. The exam is taken online via a Remote Invigilation service giving you the flexibility to take the exam at a time and date of your choice. More details will be sent upon registration. Please ensure you read the information HERE if you wish to take the exam online.  Whats included All WSET course materials posted to you at no extra charge including: Looking Behind the Label course manual, Study Guide, specification and SAT Tasting Card LIVE virtual interactive sessions taught by a Local Wine School WSET Certified Tutor Exclusive access to practice multiple choice questions provided FREE OF CHARGE WSET exam fee Remote Invigilation service Internationally recognised WSET qualification, certificate and pin for those who pass the exam VAT at 20% (VAT receipt can be provided on request) Course Wines It is recommended that at least 12 wines are tasted as part of this course, although this is optional and the cost of wines is not included in the course fee above. Our wine experts have specially selected wines for this course designed to demonstrate specific learning outcomes. We have negotiated a discounted price only available to our online students. Details of how to order your case of wines will be provided when you book your place. The cost is approx £150 including VAT and delivery.  Wine preservation advice is give so that after each tasting exercise you can reseal and return to the wines over the coming days. Special Educational Needs Please make the school aware if you have a condition which may mean that you will qualify for additional help during the exam such as dyslexia. Important dates Registration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.

ONLINE - WSET Level 2 Award in Wines - Evenings
Delivered Online + more
£375

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