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Build an international brand for your online business in just 90 days. Your new brand will work for 24/7 attracting more clients and speaking opportunities to your business even after the course is complete ENROL TODAY!

This 2-day course includes interactive classroom training and self-guided learning. Enhance your skills in managing challenging behaviors and aggression. Perfect for healthcare professionals who have previously completed a 3-5 day PMVA training. Book now! Social Media Description: 🔔 PMVA Refresher Course Alert! 🔔 📅 Duration: 2 Days (1 Day Classroom, 1 Day Self-Guided) 🏢 Location: London 👥 Who Should Attend: Healthcare professionals who have completed a 3-5 day PMVA training. 🎯 Key Learning Objectives: Refresh de-escalation techniques and physical intervention skills. Update on current local and national guidelines. Enhance personal safety and relational security. 📜 Certificate: Emailed upon completion. 📌 Topics Covered: Legal Framework PANEL Principle Relational Security Human Rights Approach Post-Incident Procedures And much more! 🌟 Enroll Today! Enhance your skills in managing challenging behaviors and ensure safety in your healthcare setting. Contact us via email, phone, or visit our website to book your place. #PMVA #HealthcareTraining #ViolencePrevention #Deescalation #ProfessionalDevelopment

Fast track your goal to become a teacher with the highly-rated Classroom Assistant Training Course. In this detailed training course you learn; the fundamentals of teaching children, various methodologies for teaching and applying them, along with techniques on how to pay attention, learning good habits and how to solve problems. The Classroom Assistant training course covers everything from; psychology to special needs training and assisting in teaching all levels of students with varying learning difficulties. Learning Outcomes of The Classroom Assistant Training:  Understand the development of young people Learn how to build expert relationships with students' parents Learn appreciation and reflexive activities Understand various learning methods Learn how to solve problems in the classroom Learn the statutory and regulatory context for SEN Learn how to plan for SEN young people Develop skills in assisting students with various learning difficulties. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Module 01: Fundamentals of Teaching Understanding the Development of Children and Young Person 01:00:00 Communication and Professional Relationships with Pupils and Family 01:00:00 Safeguarding the Welfare of Children and Young Person 01:00:00 Module 02: Teaching Methodologies - Part 1 Chapter (i) 00:30:00 Chapter (ii) 01:00:00 Chapter (iii) 01:00:00 Chapter (iv) 01:00:00 Chapter (v) 01:00:00 Module 03: Teaching Methodologies - Part 2 Chapter (vi) 01:00:00 Chapter (vii) 00:30:00 Chapter (viii) 00:30:00 Chapter (ix) 01:00:00 Chapter (x) 00:30:00 Module 04: Teaching Methodologies - Part 3 Chapter (xi) 01:00:00 Chapter (xii) 01:00:00 Chapter (xiii) 01:00:00 Chapter (xiv) 01:00:00 Chapter (xv) 01:00:00 Module 05: SEN Teaching Special Educational Needs (SEN) Teacher 00:30:00 Statutory and Regulatory Context for SEN 01:00:00 Principles and Practice of Leadership in Different Contexts 00:45:00 How SEN and Disabilities Affect Pupils' Participation and Learning 00:45:00 Strategies for Improving the Performance of the Pupils with SEN 00:45:00 Module 06: SENCO Training Whole-school Planning and Organisation 01:00:00 Assessment 00:30:00 Teamwork for SEN: Roles and Functions 01:00:00 Planning for Individual Students with SEN 00:45:00 Teaching and Learning in the Inclusive School 00:45:00 Module 07: Autism Introduction to Autism 00:20:00 Causes and Diagnosis of Autism 00:45:00 Other Conditions Associated with ASD 01:00:00 In-depth Understanding and Dealing with Autistic Behaviour 01:00:00 Socialising and Communication 00:45:00 Choosing Schools 00:45:00 What Should Teachers Do? 00:30:00 Sex Education and Puberty 00:30:00 Interventions: Treatments and Therapies for Autism 00:45:00 Government policies on autism in England 00:30:00 Module 08: ADHD What is ADHD? 00:30:00 Causes of ADHD 00:30:00 Diagnosing ADHD 00:30:00 Treating ADHD 00:30:00 ADHD and Education 00:30:00 Reasonable Adjustments: ADHD 01:00:00 Adults with ADHD 00:30:00 Module 09: Dyslexia What is Dyslexia? 01:00:00 Identifying Dyslexia 00:30:00 Co-occurring Conditions 00:30:00 Diagnosing Dyslexia 00:30:00 Creating Dyslexia Friendly Environment 00:30:00 Solutions for Dyslexia 00:30:00 Assignment Assignment - Classroom Assistant Training 3 weeks, 2 days Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Looking for a journey through the corridors of time? Spark Generation is here to help you with this. Uncover the stories that bring history to life with this Cambridge self-paced course provided by Spark Generation.

Did you know that the demand for family therapists and counsellors is growing rapidly in the UK? In fact, a recent study by the British Association for Counselling and Psychotherapy found that there is a shortage of therapists, which is expected to continue in the coming years. If you are interested in a career in family therapy or counselling, this Family Therapy and Counselling comprehensive bundle is the perfect place to start. This comprehensive bundle comprises 8 courses that provide essential knowledge to support your journey towards becoming a therapist or counsellor. This bundle serves as a compass, guiding you through the evolving landscape of family therapy and counselling. It empowers you to understand, intervene, and transform familial relationships. The Eight CPD Accredited courses that the bundle includes are: Course 1: Marriage and Family Therapy Course 2: Couples Therapy/Marriage Counselling Course 3: Relationship Counselling Course Course 4: Family Law 2021 Course 5: Family Counsellor Course 6: Counselling and Psychotherapy Course 7: Advanced Parenting Skills Course 8: Domestic Violence and Abuse Awareness Diploma With this bundle, you will learn the skills and knowledge you need to: Assess and diagnose mental health disorders Develop treatment plans Conduct individual and group therapy sessions Work with families to resolve conflict and improve communication Advocate for your client's rights Enrol today and start your journey to becoming a certified family therapist or counsellor! Click the button below to learn more about this comprehensive bundle and to start your journey to a rewarding career in the mental health field. Marriage and Family Therapy: Explore techniques to mend familial bonds. Couples Therapy/Marriage Counselling: Navigate partnership struggles adeptly. Relationship Counselling Course: Develop skills to nurture healthy connections. Family Law 2021: Grasp legal nuances in family contexts. Family Counsellor: Master therapeutic approaches for families in need. Counselling and Psychotherapy: Uncover insights into the human psyche. Advanced Parenting Skills: Cultivate effective parenting strategies. Domestic Violence and Abuse Awareness Diploma: Advocate against domestic strife. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Family Therapy and Counselling bundle is for you if you are passionate about helping families and individuals heal and grow. It is also for you if you are looking for a rewarding career in the mental health field. Career path Family Therapist Counsellor Social Worker Legal Consultant Mental Health Advocate Parenting Coach Domestic Abuse Counsellor Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

The Advanced Guide to Workplace Management Workplace management is the key to making yourself more efficient and increasing your productivity through organizing the things surrounding you in your working space. If you are interested in improving your workplace then sign up for this Advanced Diploma in Workplace Management. Increased efficiency in managing workplace means that you become more productive when doing daily operations, following schedules, making communications, and collaborating with colleagues and the management. Moreover, efficient workplace management is a great way to save a significant amount of money and time. Obviously every person who wants to achieve excellence in daily planning and management should learn to manage the workplace and keep everything organized. Whether it's the management of a single desk or the management of complex real estate portfolios spread-out around the globe, workplace management encompasses all the processes to make your workplaces work. This course will greatly improve your workplace environment and help you and your co workers increase their productivity, Without further delay, consider enrolling into this course. Course Highlights Advanced Diploma in Workplace Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Advanced Diploma in Workplace Management into 65 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 days and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Advanced Diploma in Workplace Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Advanced Diploma in Workplace Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Advanced Diploma in Workplace Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Managing Health and Wellness in Workplace Module One - Getting Started FREE 00:30:00 Module Two - Definition of a Health and Wellness Program FREE 00:30:00 Module Three - Types of Health and Wellness Programs 00:30:00 Module Four - Health Behavior Programs 01:00:00 Module Five - Health Screenings and Maintenance Programs 00:30:00 Module Six - Mental Health Programs 01:00:00 Module Seven - Evaluate the Need 01:00:00 Module Eight - Planning Process 01:00:00 Module Nine - Implementation 01:00:00 Module Ten - Create a Culture of Wellness 01:00:00 Module Eleven - Evaluate Results 00:30:00 Module Twelve - Wrapping Up 00:30:00 Level 2 Certificate In Health and Wellness at Workplace- Activities 00:00:00 Team Networking Module One - Getting Started 01:00:00 Module Two - The Benefits of Networking at Work 00:15:00 Module Three - Networking Obstacles 00:30:00 Module Four - Networking Principles 01:00:00 Module Five - How to Build Networks 00:30:00 Module Six - Recognize Networking Opportunities 00:30:00 Module Seven - Common Networking Mistakes 01:00:00 Module Eight - Develop Interpersonal Relationships 01:00:00 Module Nine - Online Networking Tools 01:00:00 Module Ten - Time Management 00:30:00 Module Eleven - Maintaining Relationships Over Time 00:30:00 Module Twelve - Wrapping Up 01:00:00 Accredited Diploma in Workplace Team Networking- Activities 00:00:00 Managing Civility Module One - Getting Started FREE 00:30:00 Module Two - Introduction FREE 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Managing Harassment Module One - Getting Started FREE 01:00:00 Module Two - The Background FREE 01:00:00 Module Three - Developing an Anti-Harassment Policy 01:00:00 Module Four - Policies in the Workplace 01:00:00 Module Five - Proper Procedures in the Workplace 01:00:00 Module Six - False Allegations 01:00:00 Module Seven - Other Options 00:30:00 Module Eight - Sexual Harassment 01:00:00 Module Nine - Mediation 01:00:00 Module Ten - Conflict Resolution 00:30:00 Module Eleven - The Aftermath 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Managing Violence Module One - Getting Started 00:30:00 Module Two - What Is Workplace Harassment 01:00:00 Module Three - Identifying the Bully 00:30:00 Module Four - How to Handle Workplace Violence 01:00:00 Module Five - Risk Assessment (I) 00:30:00 Module Six - Risk Assessment (II) 00:30:00 Module Seven - Being the Victim 02:00:00 Module Eight - Checklist for Employers 00:30:00 Module Nine - Interview Process 01:00:00 Module Ten - Investigation Process 00:30:00 Module Eleven - Developing a Workplace Harassment Policy 02:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00

The healthcare sector is not only about treatment and care—it’s a vast, structured system built on financial strategy, data governance, and operational efficiency. The Business of Health Care Course is designed for those interested in understanding the frameworks behind healthcare organisations, from how services are managed to how funding and research are coordinated. This course blends key aspects of healthcare business strategy, patient service, and data security, offering a modern outlook on how health and care providers function behind the scenes. Covering everything from GDPR and information governance to budgeting, insurance, and clinical research administration, this course presents a rounded view of healthcare as a business. Whether you're looking to move into healthcare management or simply want to better understand the systems that support care delivery, this course provides essential knowledge that connects healthcare operations with financial and organisational decision-making. It's a smart choice for those looking to gain insight into the business side of a complex and constantly evolving industry. This The Business of Health Care bundle contains the following courses : Course 01: Healthcare GDPR Course 02: Business and Management Course 03: Financial Management Course 04: Budgeting Course 05: Social Media for Health & Care Course 06: Health Science Course 07: Clinical Research Administration Fundamentals Course 08: Information Governance Course 09: Patient Customer Service Course 10: Health Economics and Health Technology Course 11: Insurance Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Here are brief descriptions for each course in the "The Business of Health Care" bundle: Healthcare GDPR : Gain a comprehensive understanding of the General Data Protection Regulations (GDPR) within the healthcare context. Learn how to navigate the legal framework, ensure compliance, and protect sensitive medical information. Business Management : Explore the fundamentals of strategic management in business, from corporate governance to building a brand. Discover how to formulate and implement effective strategies, evaluate performance, and foster strong customer relationships. Financial Management : Master the essentials of financial management, including budgeting, interpreting financial statements, and analyzing cash flow. Understand the international aspects of financial management for effective decision-making. Budgeting : Learn the intricacies of budgeting, from understanding its importance to the detailed process of creating and managing budgets effectively. Social Media for Health & Care : Discover the role of social media in healthcare communication, big data utilization, and participatory health. Explore strategies for leveraging social media platforms to promote health behavior change and engage with patients. Health Science : Delve into the core principles of health science, covering anatomy, physiology, epidemiology, and healthcare delivery systems. Enhance critical thinking skills and gain insights into public health challenges. Clinical Research Administration Fundamentals : Understand the fundamentals of clinical research administration, from trial design to data management and regulatory compliance. Explore the future trends shaping clinical research practices. Information Governance : Learn the essentials of information governance, including data protection, records management, and cybersecurity. Develop strategies to ensure privacy, confidentiality, and compliance with regulatory requirements. Patient Customer Service : Enhance your patient customer service skills with modules covering effective training, operative skills, and handling difficult situations. Learn to provide exceptional service and support within medical settings. Health Economics and Health Technology : Explore the intersection of health economics and technology assessment, evaluating economic implications and policy decisions. Understand the role of health insurance in shaping healthcare systems. Insurance : Gain insights into the insurance industry, from principles and types of insurance to underwriting processes and fraud prevention. Understand the dynamics of both personal and commercial insurance sectors. Learning Outcomes: Understand Healthcare GDPR compliance and its implications for businesses. Apply principles of Business Management to healthcare organisations effectively. Analyse Financial Management strategies within the healthcare sector proficiently. Develop proficient Budgeting skills tailored for healthcare institutions. Utilise Social Media for Health & Care promotion and engagement effectively. Comprehend Health Science principles and their application in healthcare management. Administer Clinical Research according to established regulations and guidelines. Accreditation All of our courses, including the The Business of Health Care Bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Financial Fraud Detection. Certification Once you've successfully completed your The Business of Health Care Bundle, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our The Business of Health Care certification have no expiry dates, although we recommend renewing them every 12 months. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking business management skills enhancement. Individuals aspiring for administrative roles within healthcare organisations. Graduates with a healthcare background interested in business aspects. Entrepreneurs aiming to establish healthcare-related ventures or startups. Managers in healthcare settings requiring broader business acumen. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Healthcare Administrator Health Service Manager Healthcare Finance Analyst Clinical Research Coordinator Health Information Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

A leadership course for engineers focussing on the inner dynamics of leadership - the impact your perception, thinking and feeling has on the way you lead yourself and others. For CEOs, senior managers, owners and aspiring leaders that want to lead engineers, not just manage them.

Administrative management focuses on needs of administrative procedures and using the right tools and techniques in the workplace. [course_titile] is originated for you to carry out administrative tasks to a professional standard. The course begins with by explaining the code of conduct as well as setting the tone in the workplace. Operating an office requires exceptional effort and management skills. Initially, this course is intended to prepare you to handle bullying in the workplace, conflict management and different types of conflict that often occur, necessary steps to avoid and overcome conflict, getting along in the workplace effectively as well. You will be able to create a positive work environment through communication and negotiation. In the course, you will get a clear understanding of closing the generation gap, ergonomics injury prevention, and eliminate workplace violence. Following that, you will learn about workplace harassment and things to do if you become a victim of it. Enroll now and get the most out of this course. Learning Outcomes: Identify what a code of conduct is and why a business should have one Identify what goes into a code of conduct Discuss how to implement a code of conduct in the workplace Create a code of conduct for a business Allot a definition about bullying of what it is and what not Realise the cost of bullying either to organisations nor to people Recognise behaviours associated with bullying as well as the factors behind them Learn some means to shut bullying and realise the roles you can play Acquire the knowledge of some routes to handle yourself from bullying Learn what you should do when encountered with bullying Figure out proper solutions to a bullying event (either within or outside the organisation) Be able to assist in creating an anti-bullying policy Become able to help generate an anti-bullying policy Identify how a positive workplace appears Get information and realise the major components suited to produce and sustain a positive work atmosphere Realise the role of an employee to generate your individual activities to manage a positive work environment Understand as a leader the responsibility you have to create and maintain a positive work environment Figure out Discover what type of team player you are and how that relates to your functioning in the team Know the importance of effective workplace relationships in creating and maintaining a positive work environment Know and understand the importance of working as a team and guidelines to good teamwork Discover your personal strengths and weaknesses in working cooperatively Discover your preference for dealing with workplace conflict Allot a definition to ergonomics and the terms it include Recognise from where you can get ergonomics information for your area Locate the ways ergonomics could be incorporated for your workplace Evaluate the environment for ergonomic risks, learn to open ways so as to solve the issues, as well as planning for their application. Recheck along with assessing your ergonomic endeavor Apply the change management technique proficiently Relate the fundamental principles linked to ergonomics Get to know outlining ergonomic practices to sit, stand, lift, carry, push, as well as to pull Make designs for an ergonomic workstation Recognise the crucial ergonomic features of tools as well as machines Interpret the role of the environmental factors for example, (sound, air quality, as well as light) play in ergonomics Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Workplace Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Workplace Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 What is it, and why? 00:15:00 What to leave in, what to leave out 00:15:00 What's it all about? 00:15:00 A Random Sample 00:30:00 What to Do When You Make a Mistake 00:15:00 Auditing 00:30:00 Putting it Together 00:15:00 Module : 2 Defining Bullying 00:15:00 Why Bullies Do What They Do 00:15:00 Building a Shield Against Bullies 00:15:00 What to Do If It Happens to You 00:30:00 What to Do If You Witness Bullying 00:15:00 Creating an Anti-Bullying Workplace 00:15:00 The Law on Bullying 00:15:00 Module : 3 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 4 What Does a Positive Environment Look Like? 00:30:00 What Can I Do? 00:30:00 Team Player 00:15:00 Effective Workplace Relationships (I) 00:45:00 Effective Workplace Relationships (II) 00:30:00 Module : 5 The Case for Wellness 00:15:00 Building the Foundation 00:30:00 Gathering Support 00:15:00 Gathering Data 00:30:00 Performing a Needs Analysis 00:15:00 Implementing Your Workplace Wellness Program 00:15:00 Reviewing the Plan 00:15:00 Evaluating and Reporting Results 00:15:00 Module : 6 Getting Started 00:30:00 The Role of Ergonomics in Your Workplace 00:15:00 The Ergonomic Assessment Cycle 00:05:00 Identifying and Assessing Ergonomic Hazards 00:30:00 Developing a Plan to Address Ergonomic Issues 00:15:00 Identifying and Implementing Solutions 00:15:00 Obtaining Employee Buy-In 00:15:00 Tips for Successful Implementation 00:15:00 Reviewing Your Ergonomics Program 00:15:00 Basic Ergonomic Principles 00:15:00 Optimal Sitting and Standing 00:15:00 Safe Lifting and Transporting 00:15:00 Ergonomic Workstations 00:15:00 Safe Tool Selection and Use 00:15:00 Creating an Ergonomic Environment 00:30:00 Module : 7 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Module : 8 Defining Harassment 00:15:00 Defining Sexual Harassment 00:30:00 The Purpose of Training 00:15:00 Creating a Harassment Policy 00:30:00 Nipping it in the Bud 00:15:00 Protecting Yourself 00:15:00 What If It Happens to Me? 00:30:00 What If It's Happening to Someone Else? 00:15:00 Someone Has Filed a Complaint Against Me! 00:30:00 Addressing a Complaint 00:15:00 Handling False Complaints 00:15:00 Mediation 00:45:00 Investigating a Complaint 00:45:00 Making the Decision 00:15:00 Creating Solutions 00:15:00 After It's Over 00:15:00 Skill Application 00:15:00