560 Courses

Course Description This Office Administration and Stress Management: Part 1 course is designed to introduce you to office administration. In this course, you will learn the skills an effective administrator requires in his job. This course will help you develop your communication skills and enhance your organisational skills. If all these sound good to you, join the course right away!  Learning outcome  Familiarise yourself with office administration Get to know the skills an effective office administrator needs Improve your communication skills Enhance your organisational capabilities How Much Do Office Assistants Earn? Senior - £22,000(Appx.) Average - £21,000(Appx.) Starting - £19,000(Appx.) Requirement Our Office Administration and Stress Management: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Office Administration and Stress Management: Part 1 Module 01: Introduction to Office Administration 00:14:00 Module 02: Skills of an Effective Administrator 00:15:00 Module 03: Communication Skills 00:25:00 Module 04: Organisational Skills 01:16:00 Assignment Assignment - Office Administration and Stress Management: Part 1 00:00:00

Legal Office Administration Course is one of our best selling and most popular course. This course is suitable for anyone aspiring to or already working in Administration and looks at skills needed to improve Administration. By taking this course you will gain the necessary skills to perform effectively in this field. The Legal Office Administration Course is organised into 13 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 5hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.   Course Content Certification for Paralegals Certifications 00:07:00 The Law Office Ethical Considerations 00:10:00 The Basics 00:04:00 Client Relations 00:05:00 Dealing With Mail 00:05:00 File Management 00:03:00 Use Of Technology 00:06:00 Skills that Every Legal Secretary Should Have 00:06:00 Billing How Attorneys Charge 00:09:00 Time and Cost Entries 00:05:00 Trust Accounts 00:04:00 Docket Administration 00:05:00 Preparing Legal Documents Basic Preparation 00:13:00 Legal Citations 00:05:00 The Law Library 00:05:00 Litigation What is Litigation 00:04:00 Delivery of Documents 00:04:00 Motions Prior to and During Trial 00:07:00 Contracts The Basics 00:04:00 The Essential Elements 00:03:00 Remedies for Breach of Contract 00:04:00 Torts The Goal of Tort Law 00:10:00 Negligence 00:11:00 Strict Liability 00:07:00 Criminal Law and Procedure Criminal Law Basics 00:20:00 Criminal Procedure 00:15:00 Family Law Marriage 00:08:00 Annulment and Divorce 00:05:00 Child Custody 00:09:00 Business Law Types of Organizations 00:07:00 Corporations 00:09:00 Real Estate The Basics 00:10:00 Documenting Transactions 00:12:00 Estate Planning and Guardianship The Basics 00:07:00 Characteristics of a Will 00:08:00 Types of Trusts and Funding 00:04:00 Elder Law 00:06:00 Bankruptcy The Basics 00:14:00 Mock Exam Mock Exam- Legal Office Administration 00:20:00 Final Exam Final Exam- Legal Office Administration 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Course Description This Office Administration and Stress Management: Part 4 course will help you explore how to prepare for major stressful events and what to do when those events happen. It will also teach you how to use a stress log system to identify and manage stressors. In addition, you will learn the best strategies that you can implement to prevent conflict from occurring. This Office Administration and Stress Management: Part 4 course will also help you better manage stress. If all these sound good to you, join the course right away!  Learning outcome  Learn how to prepare for stressful events Gain an understanding of how to use stress log system Get to know conflict management strategies Learn how to better manage your stress How Much Do Office Assistants Earn? Senior - £22,000(Appx.) Average - £21,000(Appx.) Starting - £19,000(Appx.) Requirement Our Office Administration and Stress Management: Part 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Office Administration and Stress Management: Part 4 Module 01: Coping with Major Events 00:07:00 Module 02: Our Challenge to You 00:09:00 Module 03: Conflict Management 00:14:00 Module 04: Stress Management 00:16:00 Assignment Assignment - Office Administration and Stress Management: Part 4 00:00:00

Course Description This Office Administration and Stress Management: Part 3 course will help you to accept stressful situations. It will guide you through the way of reducing stress using routines. Because planning your tasks ahead of schedule helps you reduce stress by a great margin. This Office Administration and Stress Management: Part 3 course will also provide you with some environmental and physical tools to stay calm in stressful situations. You will learn some techniques to reduce the effect of stress on your body. If all these sound good to you, join the course right away!  Learning outcome  Learn to accept stressful situations Understand the importance of using routine in reducing stress Familiarise yourself with some tools to stay calm in stressful situations Learn some techniques to minimise the effect of stress on the body How Much Do Office Assistants Earn? Senior - £22,000(Appx.) Average - £21,000(Appx.) Starting - £19,000(Appx.) Requirement Our Office Administration and Stress Management: Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Office Administration and Stress Management: Part 3 Module 01: Accepting the Situation 00:05:00 Module 02: Using Routines to Reduce Stress 00:08:00 Module 03: Environmental Relaxation Techniques 00:06:00 Module 04: Physical Relaxation Techniques 00:09:00 Assignment Assignment - Office Administration and Stress Management: Part 3 00:00:00

Register on the Excel Essentials for Office Administrators today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Excel Essentials for Office Administrators is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Excel Essentials for Office Administrators Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Excel Essentials for Office Administrators, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Excel Beginner Identify the Elements of the Excel Interface 00:24:00 Activity - Identify the Elements of the Excel Interface 00:10:00 Create a Basic Worksheet 00:40:00 Activity - Create a Basic Worksheet 00:16:00 Use the Help System@ 00:08:00 Activity - Use the Help System 00:12:00 Create Formulas in a Worksheet 00:08:00 Activity - Create Formulas in a Worksheet 00:10:00 Insert Functions in a Worksheet@ 00:10:00 Activity - Insert Functions in a Worksheet 00:12:00 Reuse Formulas 00:12:00 Activity - Reuse Formulas 00:14:00 Manipulate Data 00:16:00 Activity - Manipulate Data 00:08:00 Insert, Manipulate, and Delete Cells, Columns, and Rows 00:18:00 Activity - Insert, Manipulate, and Delete Cells, Columns, and Rows@ 00:12:00 Search For and Replace Data 00:20:00 Activity - Search For and Replace Data 00:12:00 Spell Check a Worksheet 00:06:00 Activity - Spell Check a Worksheet 00:08:00 Modify Fonts 00:10:00 Activity - Modify Fonts 00:18:00 Add Borders and Colors to Cells 00:12:00 Activity - Add Borders and Colors to Cells 00:14:00 Apply Number Formats 00:30:00 Activity - Apply Number Formats 00:08:00 Align Cell Contents 00:12:00 Activity - Align Cell Contents 00:10:00 Apply Cell Styles 00:00:00 Activity - Apply Cell Styles 00:00:00 Define the Basic Page Layout for a Workbook 00:32:00 Activity - Define the Basic Page Layout for a Workbook 00:08:00 Refine the Page Layout and Apply Print Options 00:18:00 Activity - Refine the Page Layout and Apply Print Options 00:10:00 Format Worksheet Tabs 00:06:00 Activity - Format Worksheet Tabs 00:06:00 Manage Worksheets@ 00:16:00 Activity - Manage Worksheets 00:08:00 Manage the View of Worksheets and Workbooks 00:14:00 Activity - Manage the View of Worksheets and Workbooks 00:06:00 Customize General and Language Options 00:14:00 Activity - Customize General and Language Options 00:10:00 Customize Formula Options 00:04:00 Activity - Customize Formula Options 00:08:00 Customize Proofing and Save Options 00:10:00 Activity - Customize Proofing and Save Options 00:08:00 Customize the Ribbon and Quick Access Toolbar 00:06:00 Activity - Customize the Ribbon and Quick Access Toolbar 00:14:00 Customize the Functionality of Excel by Enabling Add-Ins 00:12:00 Activity - Customize the Functionality of Excel by Enabling Add-Ins 00:12:00 Customize Advanced and Trust Center Options@ 00:08:00 Activity - Customize Advanced and Trust Center Options 00:10:00 Activities and Exercise Files - Microsoft Excel 2016 for Beginners 00:00:00 Excel Intermediate Apply Range Names 00:34:00 Use Specialized Functions 00:44:00 Use Text Functions@ 00:34:00 Use Logical Functions@ 00:22:00 Use Lookup Functions 00:20:00 Use Date Functions@ 00:12:00 Use Financial Functions 00:26:00 Create and Modify Tables 00:26:00 Sort and Filter Data@ 00:26:00 Use Subtotal and Database Functions to Calculate Data 00:34:00 Create Charts 00:30:00 Modify and Format Charts 00:22:00 Create a Trendline 00:22:00 Create Advanced Charts@ 00:34:00 Create a PivotTable 00:38:00 Filter Data by Using Slicers 00:14:00 Analyze Data with PivotCharts 00:20:00 Insert and Modify Graphic Objects 00:38:00 Layer and Group Graphic Objects 00:14:00 Incorporate SmartArt 00:16:00 Customize Workbooks 00:26:00 Manage Themes 00:10:00 Create and Use Templates 00:24:00 Protect Files 00:36:00 Preparing a Workbook for Multiple Audiences 00:34:00 Activities and Exercise Files - Microsoft Excel 2016 Intermediate 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Level 5 Diploma (FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificate| 150 CPD Points| CPD & CiQ Accredited

Course Description This Office Administration and Stress Management: Part 2 course is designed for you to give you a deep understanding of stress. You will learn how to create a positive, low-stress lifestyle. The easy to grasp modules will help you deal with stress. You will also learn how to take power over stressful situations by avoiding them entirely. If all these sound good to you, join the course right away!  Learning outcome  Understand what stress is and how you can address stressful situations Learn how to create a stress-reducing lifestyle Familiarise yourself with various ways of dealing with stress How Much Do Office Assistants Earn? Senior - £22,000(Appx.) Average - £21,000(Appx.) Starting - £19,000(Appx.) Requirement Our Office Administration and Stress Management: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Office Administration and Stress Management: Part 2 Module 01: Understanding Stress 00:07:00 Module 02: Creating a Stress-Reducing Lifestyle 00:08:00 Module 03: Altering the Situation 00:05:00 Module 04: Avoiding the Situation 00:06:00 Assignment Assignment - Office Administration and Stress Management: Part 2 00:00:00

Description: The purpose of Legal Office Administration Diploma - Video Training Course is to help you with the most up-to-date legal skills and legal office management procedures to manage a legal office efficiently. The Legal Office Administration Diploma - Video Training Course provides all the necessary information regarding Legal Office Administration. The course contents include certification for paralegals, the law office, preparing legal documents, billing, litigation, and contracts. Throughout the course, you will also learn the family law, business law, bankruptcy, and criminal law and procedure. The course is divided into several sections that specify separate topics. For example, certification for paralegals teaches you how to prepare yourself for Certified Paralegal examination while the course The Law Office deals with ethical considerations, the basics, client relations, dealing with mail, file management, use of technology, and skills that every legal secretary need to run a legal office. In the Billing course, you will learn how attorneys charges. Similarly, preparing Legal Documents course will help you to prepare a legal document using Legal citations and the Legal library. Apart from these sections, you will also learn Litigations, torts, contracts, Criminal Law and Procedure, Family Law, Business Law, Real State Law, Bankruptcy, and Estate Planning and Guardianship. In short, the course will help you to meet the demands of the current and emerging legal office environment. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Legal Office Administration Diploma - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Legal Office Administration Diploma - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Certification for Paralegals Certifications FREE 00:07:00 The Law Office Ethical Considerations 00:10:00 The Basics 00:04:00 Client Relations 00:05:00 Dealing With Mail 00:05:00 File Management 00:03:00 Use Of Technology 00:06:00 Skills that Every Legal Secretary Should Have 00:06:00 Billing How Attorneys Charge 00:09:00 Time and Cost Entries 00:05:00 Trust Accounts 00:04:00 Docket Administration 00:05:00 Preparing Legal Documents Basic Preparation 00:13:00 Legal Citations 00:05:00 The Law Library 00:05:00 Litigation What is Litigation 00:04:00 Delivery of Documents 00:04:00 Motions Prior to and During Trial 00:07:00 Contracts The Basics 00:04:00 The Essential Elements 00:03:00 Remedies for Breach of Contract 00:04:00 Torts The Goal of Tort Law 00:10:00 Negligence 00:11:00 Strict Liability 00:07:00 Criminal Law and Procedure Criminal Law Basics 00:20:00 Criminal Procedure 00:15:00 Family Law Marriage 00:08:00 Annulment and Divorce 00:05:00 Child Custody 00:09:00 Business Law Types of Organizations 00:07:00 Corporations 00:09:00 Real Estate The Basics 00:10:00 Documenting Transactions 00:12:00 Estate Planning and Guardianship The Basics 00:07:00 Characteristics of a Will 00:08:00 Types of Trusts and Funding 00:04:00 Elder Law 00:06:00 Bankruptcy The Basics 00:14:00 Mock Exam Mock Exam- Legal Office Administration Diploma - Video Training Course 00:20:00 Final Exam Final Exam- Legal Office Administration Diploma - Video Training Course 00:20:00

Hardcopy and PDF Certificate Free Exclusive Limited Time Offer Are you looking to enhance your Admin, Secretarial & PA skills? If yes, then you have come to the right place. Our comprehensive course on Admin, Secretarial & PA will assist you in producing the best possible outcome by mastering Admin, Secretarial & PA skills. The Admin, Secretarial & PA course is for those who want to be successful. In the Admin, Secretarial & PA course, you will learn the essential knowledge needed to become well versed in Admin, Secretarial & PA. Our Admin, Secretarial & PA course starts with the basics of Admin, Secretarial & PA and gradually progresses towards advanced topics. Therefore, each lesson in this Admin, Secretarial & PA course is intuitive and easy to understand. Why would you choose the Admin, Secretarial & PA: Lifetime access to Admin, Secretarial & PA course materials Full tutor support is available from Monday to Friday with the Admin, Secretarial & PA course Learn Admin, Secretarial & PA skills at your own pace from the comfort of your home Gain a complete understanding of Admin, Secretarial & PA Accessible, informative Admin, Secretarial & PA modules designed by experts Get 24/7 help or advice from our email and live chat teams with Admin, Secretarial & PA course Study Admin, Secretarial & PA in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Admin, Secretarial & PA course Advanced Diploma in Xero Accounting and Bookkeeping at QLS Level 7 Curruculum Module 01: Introduction to Admin Support Assistant Module 02: Introduction to Personal Assistant Module 03: Introduction to Office Administration Module 04: Skills of an Effective Administrator Module 05: Introduction to Reception and Receptionist Module 06: Business Telephone Skills Module 07: Representing Your Boss and Company Module 08: Business Etiquette Module 09: Mail Services and Shipping Module 10: Travel Arrangements Module 11: Organising Meeting and Conferences Module 12: Diary Management and Note taking Module 13: Time Management Module 14: Record Keeping and Filing Systems Module 15: Business Writing Skills Module 16: Organisational Skills Module 17: Communication Skills Module 18: Customer Service Module 19: Effective Planning and Scheduling Module 20: Invoicing Petty Cash Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Admin, Secretarial & PA course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Admin, Secretarial & PA. It is also great for professionals who are already working in Admin, Secretarial & PA and want to get promoted at work. Requirements To enrol in this Admin, Secretarial & PA course, all you need is a basic understanding of the English Language and an internet connection. Career path The Admin, Secretarial & PA course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Admin, Secretarial & PA. Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included Delivery Charge: Inside the UK: £3.99 Outside the UK: £9.99 CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Digital certificate - Included Delivery Charge: Inside the UK: Free Outside the UK: £9.99

Tired of browsing and searching for a Public Services course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Public Services bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Public Services course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Public Services and help you along your learning journey. Advanced audio-visual learning modules of these Public Services courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Public Services, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Public Services Bundle Consists of the following Premium courses: Course 01: Customer Relationship Management Course 02: Office Administration Certificate Course 03: Minute Taking Essentials Level 2 Course 04: Professional Telephone Receptionist Course Course 05: Operations Management Course 06: Paralegal Course 07: Level 3 Tax Accounting Course 08: Document Control Course 09: GDPR Data Protection Level 5 Course 10: Workplace Confidentiality Course 11: Report Writing Course 12: Touch Typing Essentials Course 13: Public Speaking and Presentation Skill Course Course 14: Effective Communication Skills Enrol now in Public Services to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Public Services expertise and essential knowledge, which will assist you in reaching your goal. Curriculum Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Public Services bundle. Requirements Our Public Services course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Public Services expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.