414 Courses

Overview This Safe Handling of Medicines course will unlock your full potential and will show you how to excel in a career in Safe Handling of Medicines. So upskill now and reach your full potential. Everything you need to get started in Safe Handling of Medicines is available in this course. Learning and progressing are the hallmarks of personal development. This Safe Handling of Medicines will quickly teach you the must-have skills needed to start in the relevant industry. In This Safe Handling of Medicines Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Safe Handling of Medicines skills to help you advance your career. Acquire a comprehensive understanding of various Safe Handling of Medicines topics and tips from industry experts. Learn in-demand Safe Handling of Medicines skills that are in high demand among UK employers, which will help you to kickstart your career. This Safe Handling of Medicines course covers everything you must know to stand against the tough competition in the Safe Handling of Medicines field.  The future is truly yours to seize with this Safe Handling of Medicines. Enrol today and complete the course to achieve a Safe Handling of Medicines certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Safe Handling of Medicines course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Safe Handling of Medicines course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Safe Handling of Medicines course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Safe Handling of Medicines is suitable for anyone aspiring to start a career in Safe Handling of Medicines; even if you are new to this and have no prior knowledge on Safe Handling of Medicines, this course is going to be very easy for you to understand.  And if you are already working in the Safe Handling of Medicines field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Safe Handling of Medicines course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Safe Handling of Medicines course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Safe Handling of Medicines course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Safe Handling of Medicines course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Medicines Introduction to Medicines 00:24:00 Module 02: Legislation and Licensing Legislation and Licensing 00:32:00 Module 03: Key Principles of Medication Management Key Principles of Medication Management 00:31:00 Module 04: Professional Communication and Medication Safety Professional Communication and Medication Safety 00:33:00 Module 05: Safe Administration of Medicines Safe Administration of Medicines 00:29:00 Module 06: Patient Involvement in Medication Safety Patient's Involvement in Medication Safety 00:38:00 Module 07: Storage, Supply and Disposal of Medication Storage, Supply and Disposal of Medication 00:38:00 Module 08: Safe Handling of Hazardous Drugs Safe Handling of Hazardous Drugs 00:37:00 Module 09: Record-Keeping and Audit Process Record-Keeping and Audit Process 00:31:00 Module 10: The Safe Use of Medication during the COVID-19 Pandemic The Safe Use of Medication during the COVID-19 Pandemic 00:34:00 Assignment - Safe Handling of Medicines Assignment - Safe Handling of Medicines 00:00:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Financial Management, Financial Advisor & Forex Trading will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Financial Management, Financial Advisor & Forex Trading will help you keep ahead of the pack. The Financial Management, Financial Advisor & Forex Trading incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Financial Management, Financial Advisor & Forex Trading will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Financial Management, Financial Advisor & Forex Trading, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Financial Management, Financial Advisor & Forex Trading course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Financial Management, Financial Advisor & Forex Trading Bundle Consists of the following Premium courses: Course 01: Financial Management Course 02: Financial Investigator Course 03: Team Management Course 04: Financial Advisor Course 05: Diploma in Quickbooks Bookkeeping Course 06: Applied Business Analysis Diploma Course 07: Stakeholder Management Course 08: GDPR Data Protection Level 5 Course 09: Anti Money Laundering (AML) Regulation for AML Officers Diploma Course 10: Effective Communication Skills Course 11: Forex Trading Level 3 As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Financial Management, Financial Advisor & Forex Trading to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Financial Management, Financial Advisor & Forex Trading: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) Curriculum of the Bundle Course 01: Financial Management Module 01: Introduction to Financial Management Module 02: Fundamentals of Budgeting Module 03: The Balance Sheet Module 04: The Income Statement Module 05: The Cash Flow Statement Module 06: Statement of Stockholders' Equity Module 07: Analysing and Interpreting Financial Statements Module 08: Inter-Relationship Between all the Financial Statements Module 09: International Aspects of Financial Management Course 02: Financial Investigator Module 01: Introduction to Financial Investigator Module 02: Introduction to Financial Investigation Module 03: Characteristics of Financial Crimes Module 04: Categories of Financial Crimes Module 05: Financial Crime Response Plan Module 06: Collecting, Preserving and Gathering Evidence Module 07: Laws against Financial Fraud Course 04: Financial Advisor Module 01: Introduction to Finance Module 02: Essential Skill for Financial Advisor Module 03: Financial Planning Module 04: Wealth Management and Guide to Make Personal Financial Statements Module 05: Financial Risk Management and Assessment Module 06: Investment Planning Module 07: Divorce Planning Module 08: Google Analytics for Financial Advisors Course 05: Diploma in Quickbooks Bookkeeping Getting prepared - access the software and course materials Getting started Setting up the system Nominal ledger Customers Suppliers Sales ledger Purchases ledger Sundry payments Sundry receipts Petty cash VAT - Value Added Tax Bank reconciliation Payroll / Wages Reports Tasks Course 06: Applied Business Analysis Diploma Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Documenting and Managing Requirements Module 09: Career Prospect as a Business Analyst in the UK Course 07: Stakeholder Management Module 01: Introducing Stakeholder Management Module 02: Stakeholder Theories Module 03: Stakeholder Mapping Module 04: Building Strong Business Relationships With Stakeholders Module 05: Stakeholder Engagement Module 06: Stakeholder Engagement Through Effective Communication Module 07: Monitoring and Evaluating the Engagement Module 08: Managing Stakeholder Conflict Course 08: GDPR Data Protection Level 5 Module 01: GDPR Basics Module 02: GDPR Explained Module 03: Lawful Basis for Preparation Module 04: Rights and Breaches Module 05: Responsibilities and Obligations Course 09: Anti Money Laundering (AML) Regulation for AML Officers Diploma Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 10: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 11: Forex Trading Level 3 Module 1: Introduction to Forex Trading Module 2: Major Currencies and Market Structure Module 3: Kinds of Foreign Exchange Market Module 4: Money Management Module 5: Fundamental Analysis Module 6: Technical Analysis Module 7: Pitfalls and Risks Module 8: Managing Risk Module 9: Trading Psychology CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Financial Management, Financial Advisor & Forex Trading bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Financial Management, Financial Advisor & Forex Trading is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Estate Agent & Property Valuation will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Estate Agent & Property Valuation will help you keep ahead of the pack. The Estate Agent & Property Valuation incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Estate Agent & Property Valuation will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Estate Agent & Property Valuation, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Estate Agent & Property Valuation course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Estate Agent & Property Valuation Bundle Consists of the following Premium courses: Course 01: Property & Estate Agent Course 02: Social Housing and Tenant Management Level 2 Course 03: Decision-Making Course 04: Property Development Diploma Course 05: Property Law and Legislation Course 06: Understanding Wills and Probate Laws - Level 2 Course 07: Marketing Fundamentals Course 08: Digital Marketing and Advertising Level 3 Course 09: Business Analysis Level 3 Course 10: Sales: Psychology of Customers Course 11: Effective Communication Skills So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Estate Agent & Property Valuation: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum of the Bundle Course 01: Property & Estate Agent Module 01 - Introduction Module 02 - Different Types Module 03 - Getting Started on the Job Module 04 - Listing Property: Finding the Sellers Module 05 - Valuation Process Module 06 - Negotiating as Estate Agent Module 07 - Selling Property: Finding the Buyers Module 08 - Letting Property Module 09 - Technology for Estate Agents Module 10 - Regulation of Estate Agents Course 02: Social Housing and Tenant Management Level 2 Introduction to Social Housing Tenant Selection and Tenant Management Managing Rental Income and Arrears Maintenance, Safety, and Security of Social Housing Resident Involvement in Social Housing Dealing with Anti-Social Behaviours Career Prospects of Social Housing Manager Course 03: Decision-Making Module 01: What is Decision Making? Module 02: Stress and Its Impact Module 03: Time Stress and Decision Making Module 04: Personal Level Decision making Under Stress Module 05: Organisational Level Decision making Under Stress Module 06: Decision Making for Conflict Management Course 04: Property Development Diploma Module 01: Introduction to Property Development Module 02: Different Types of Property Module 03: Property Research Module 04: Property and the Law Module 05: Different Methods of Finance Option Module 06: Building Regulation Module 07: The Planning Process Module 08: Project Management Module 09: Marketing Your Property Course 05: Property Law and Legislation Module 01: Introduction to Property Law Module 02: Land Law Principles- Rights and Interests Module 03: Registered and Unregistered Land Module 04: Ownership and Possession of the Property Module 05: Co-Ownership in Property Module 06: Leases and Bailment Module 07: Property Law: License Module 08: The Mortgage Law Module 09: Insurance for Property Maintenance Module 10: Proprietary Estoppel (Property Rights) Module 11: Security Interests in Property Course 06: Understanding Wills and Probate Laws - Level 2 Module 01: An Introduction to Estate and Wills Module 02: Making a Will Module 03: Trusts and Dispositions Module 04: Intestacy Module 05: Probate Module 06: Correcting Errors in a Will Module 07: Revocation of Wills Module 08: Power of Attorney Course 07: Marketing Fundamentals Module 01: Introduction to Marketing Fundamentals Module 02: Definitions of Marketing Module 03: Traditional vs Contemporary Marketing Module 04: Marketing Management Orientations Module 05: Understand your Customers Module 06: Segmentation Course 08: Digital Marketing and Advertising Level 3 Module 01: Introduction Module 02: General Tips & Tricks Series Module 03: SEO (Search Engine Optimisation) Module 04: YouTube Module 05: Google Adwords Module 06: Google Analytics Module 07: Email Marketing Module 08: Linkedln Module 09: Twitter Module 10: Facebook Module 11: Instagram Module 12: Mobile App Course 09: Business Analysis Level 3 Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Stakeholder Analysis and Management Module 09: Process Improvement with Gap Analysis Module 10: Documenting and Managing Requirements Module 11: Career Prospect as a Business Analyst in the UK Course 10: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 11: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Estate Agent & Property Valuation bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Estate Agent & Property Valuation is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Property & Estate Agent) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: Become fully aware of CRM, its fundamentals, strategies and the future of CRM Explore KYC, CDD, AML and methods to carry out KYC and AML Gain an acute understanding of communication, its principles and fundamentals Learn about customer service, how to focus on customers and to establish an action plan Get a detailed overview of phone-based customer service and customer service communication strategies Gain knowledge of hospitality management and the process of development and training in the hospitality industry Discover how to work effectively across cultures Unveil the secret tricks of the formula of talking with strangers Fully understand performance management and conflict management Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? Course 1: Know Your Customer (KYC) Course 2: Effective Communication Skills Course 3: Retail Management - Level 5 Course 4: Phone-Based Customer Service Course 5: Hospitality and Accommodation Management Course 6: Working Effectively Across Cultures Course 7: The Formula to Talk with Strangers Course 8: Performance Management Course 9: Conflict Management Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management Introduction to Customer Relationship Management Customer Relationship Management Fundamentals CRM Strategies Data Analysis in Customer Relationship Management Customer Relationship Management Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Course 2: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Managing Interoffice Calls and Voicemail Problem Solving over the Phone Intra Organisation Dealings Measuring Customer Service Course 6: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 7: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 8: The Formula to Talk with Strangers Course Overview The Formula Summary End Course 9: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 10: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Sports Teacher course might help you get there! Expand your expertise with high-quality training - study the Sports Teacher course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Sports Teacher online training course. The Sports Teacher course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Sports Teacher course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Module 01. Introduction to Sports Teaching Introduction to Coaching What Is Mentoring? Importance of Sports Coaching Responsibilities of a Coach Skills of Sports Coaches Developing Coaching Philosophy Self-AwarenessSelf-EsteemSelf-Disclosure Determining Coaching Objectives Ethical BehaviourKeeping Winning in PerspectivePersonal Objectives Coaching Diverse Athletes Understanding Teenagers and AdolescentsCultural Differences Summary Assessment Module 02. Psychological, Motivational, and Behavioural Training for Sports Psychological Factors and Performance Excellence Mental Skills Training for Sports The MST Approach Goal SettingImageryRelaxation and EnergisationSelf Talk Motivating Athletes Stress Management Enhancing the Athletes Self-Confidence Principles of Behaviour Summary Assessment Module 03. Techniques for Sports Teaching The Games Approach Teaching Technical Skills Teaching Tactical Skills Planning for Teaching Summary Assessment Module 04. Physical Fitness and Training Training Basics Training for Energy Fitness Training for Muscular Fitness Fuelling Your Athletes Battling Drugs Summary Assessment Module 05. Management Skills for a Sports Coach Managing the Team Managing the Coach-Athlete Relationship Eight Reasons Kids Drop Out of Sports The CoachDoes Not UnderstandKidsI did not Get to Play EnoughMyCoachis a Poor TeacherI Feel too Much Pressureto WinI Do Not Like my TeammatesI See too Much Poor SportsmanshipMy Coach Plays FavouritesMy Coach Puts Too Much Pressure on Me Risk Management Summary Assessment Module 06. Teaching for Popular Sports Cricket Football Tennis Rugby Swimming Some Other Popular Sports in the United Kingdom Summary Assessment Module 07. Nutrition Concerns for Athletes Energy and Macronutrient Intakes and Recommendations Eating Before, During, and After the Event Nutrition in Injury Prevention and Rehabilitation Summary Assessment Module 08.Sports Injury Prevention and Rehabilitation Injury Prevention Muscle Injuries Bone Injuries Summary Assessment Module 09. Children and Parents in Sports The Role of Sports in the Relationship The Role of Parents on a Game Day Summary Assessment Module 11: Introduction to Sports Therapy What is a Sports Injury? Anatomy of a Sports Injury Common Sports Injuries Most Common Causes of Injury Avoiding Injury Module 12: Sports Massage Treatments Key Principles of Sports Massage Golfer's Neck,Back and Shoulder Massage Lower Body Recovery Massage Upper Body Recovery Massage Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before As society evolves, so do the challenges we face in maintaining a safe and just environment. From crime prevention and law enforcement to legal proceedings and corrections, the need for skilled professionals in this field has never been higher. In the last year alone, the UK recorded over 5.8 million crimes. With such significant figures, how equipped are you to tackle these legal challenges? Well, this Paralegal Studies bundle is designed not just to inform but to empower you with the knowledge and skills required to address these complex issues professionally. Our specially designed course bundle covers three main areas: Paralegal Studies, Criminal Justice & Criminology, and Criminal Intelligence Training. Each course is crafted to provide an in-depth understanding of the UK's legal system, the fundamentals of criminology, and the advanced skills needed for criminal intelligence. Learners will gain insights into legal procedures, the dynamics of crime in society, and how to apply intelligence in criminal justice scenarios. This course equips you to assist lawyers, conduct research, prepare legal documents, analyze evidence, and contribute to successful case outcomes. This Diploma in Paralegal at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development and career progression related to Paralegal topic substantial and easier than ever! Courses Are Included in This Bundle: Course 01: Paralegal Studies Course 02: Criminal Justice & Criminology Course 03: Criminal Intelligence Training Learning Outcomes of Paralegal Studies: Identify different crime classifications and their characteristics. Understand key principles of crime categorisation and analysis. Demonstrate knowledge of fundamental legal concepts and principles. Apply psychological insights to understand criminal motivations and patterns. Develop strategies for responding to and preventing criminal activities. Assess the impact of various approaches to dealing with crime. Utilise forensic science methods for crime scene investigation and analysis. Empower yourself with the knowledge and skills to forge a successful career in criminal justice. Enrol today! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Paralegal Studies Get a free student ID card with Paralegal Studies Training program (£10 postal charge will be applicable for international delivery) The Paralegal Studies is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Paralegal Studies course materials The Paralegal Studies comes with 24/7 tutor support This Diploma in Paralegal at QLS Level 5 course may help you to understand related topics such as: FDA Criminal Justice EDI Criminology Start your learning journey straight away! Course Curriculum Course 01: Paralegal Studies Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals Course 02: Criminal Justice & Criminology Module 01: Classification of Crime Module 02: UK Law & Legal System Module 03: Understanding Criminal Psychology Module 04: Dealing with Crime Module 05: Forensic Science Module 06: Criminal Profiling: Science, Logic and Metacognition Module 07: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 08: The Legal Workplace & Professionals Module 09: Criminal Law Module 10: The Criminal Justice System in England and Wales Course 03: Criminal Intelligence Training Module 01: Introduction to Intelligence Analysis Module 02: Criminal Intelligence Analysis Module 03: Criminal Intelligence Analyst &#8211; Skills and Competencies Module 04: Understanding Criminal Psychology Module 05: Research Methods in Crime Analysis Module 06: Decision Making in Criminal Intelligence Analysis Module 07: Intelligence-Led Policing Module 08: Counterterrorism and Criminal Intelligence Analysis Module 09: Technology in Criminal Intelligence Analysis Module 10: The Criminal Justice System in England and Wales =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 Diploma in Paralegal at QLS Level 5 - £119 CPD 170 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring paralegals Future law officers Criminology enthusiasts Legal system workers Crime scene analysts Criminal justice students Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Paralegal: £20,000 - £35,000 Criminal Intelligence Analyst: £25,000 - £45,000 Criminologist: £23,000 - £40,000 Legal Consultant: £30,000 - £60,000 Forensic Psychologist: £31,000 - £51,000 Legal Executive: £25,000 - £55,000 Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Paralegal at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

>> Level 3 HACCP Training << Level 3 HACCP Training Course is a widely accepted method for identifying and controlling food safety risks. All businesses that handle and prepare food are required by law to exhibit a good understanding of food safety management best practices, food and hygiene requirements. This course covers important topics such as HACCP's seven key principles, food safety laws and legislation in the UK, hazard analysis, and personal hygiene. By the end of the Level 3 HACCP Training course, you will have a thorough grasp of HACCP concepts and how to properly implement them in your workplace. You will also learn how contamination and germs may enter the food supply chain and how to put measures in place to prevent it. Access the Level 3 HACCP Training modules from any internet-enabled device, including computers, tablets, and smartphones. Learning Outcomes After completing Level 3 HACCP Training course, you will be able to: Describe the fundamentals of food management systems. Understand the basics of HACCP and how it can be used. Maintain a high level of food safety in the workplace. Show that you are aware of the risks to your health. Demonstrate your knowledge of recent food poisoning incidents in the UK. Focus on creating an effective food safety management system. Keep a high standard of personal hygiene. Have a solid awareness of food safety and hygiene regulations in the United Kingdom. Why Choose Level 3 HACCP Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in HACCP Course*** Course 01: Level 3 HACCP Training Course Course 02: Level 2 HACCP Training for Catering and Retail Course 03: Level 2 Food Hygiene and Safety Course ***Other Benefits of Level 3 HACCP Training Course*** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 3 HACCP Training course] >> Level 3 HACCP Training << Course Curriculum of Level 3 HACCP Training Module 01: An Overview of HACCP Module 02: Laws Related to Hazard Analysis Critical Control Point principles Module 03: HACCP Alternatives Module 04: Planning a Hazard Analysis Critical Control Point Principles System Module 05: Understanding Food Safety Hazards Module 06: Prerequisite Programmes Module 07: Creating the HACCP System Module 08: Principle 1: Hazard Analysis Module 09: Principle 2: Critical Control Points Module 10: Principle 3: Critical Limits Module 11: Principle 4: Monitoring Critical Control Points Module 12: Principle 5: Corrective Action Module 13: Principle 6: Verification of the HACCP System Module 14: Principle 7: Documentation Module 15: Implementing the HACCP System >>------------------<< Assessment Method After completing each module of the Level 3 HACCP Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 3 HACCP Training course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 3 HACCP Training Course is ideal for those who work in: Restaurants or cafes. Hospitality and catering. Kitchens in schools and workplaces. Stalls, selling food. Supermarkets and butchers. Requirements >> Level 3 HACCP Training << There are no specific requirements for Level 3 HACCP Training course because it does not require any advanced knowledge or skills. Career path This Level 3 HACCP Training qualification will significantly boost any professional's CV! This Level 3 HACCP Training certification is required for your next job: The average salary for a Restaurant Manager is £31,896. The average salary for a Food Factory Manager is £46,656. Certificates Certificate of completion Digital certificate - Included

PRINCE2 : PRINCE2® foundation Do you want to equip your knowledge with a solid foundation in PRINCE2? If so, then you choose our PRINCE2® foundation certification training as your perfect guide. PRINCE2® foundation certification training provides a comprehensive introduction to the PRINCE2 project management methodology. In this PRINCE2® foundation certification training, participants learn key principles, processes, and themes. Also, this PRINCE2® Foundation certification training helps you prepare for the PRINCE2 Foundation exam. Moreover, the PRINCE2® foundation certification training course covers project initiation, planning, execution, monitoring, and closure. By enrolling in our PRINCE2® foundation certification training, you can gain the knowledge and skills needed to apply PRINCE2 principles effectively in project management environments. PRINCE2 : PRINCE2® foundation Course Curriculum of PRINCE2 Foundation Certification Course Lecture 01: Introduction to PRINCE2® Lesson-1 What is PRINCE2®? An overview of the PRINCE2® methodology Lesson-2 An introduction to important PRINCE2® principles, themes, and processes Lesson-3 Understanding PRINCE2® 's Role in Effective Project Management Lecture 02: PRINCE2® Principles Lesson-1 A thorough examination of the seven PRINCE2® principles. Lesson-2 The use of ideas such as continuous business justification, learning from experience, and managing by stages Lesson-3 Examples and case studies to reinforce comprehension of the PRINCE2® principles Lecture 03: PRINCE2® themes Lesson-1 Overview of the seven PRINCE2® topics, including the business case, organisation, quality, and risk. Lesson-2 Understanding how themes are included throughout the project's lifetime Lesson-3 Discussion of best practices and strategies for tackling themes in PRINCE2® projects Lecture 04: PRINCE2® processes Lesson-1 Examining the seven PRINCE2® processes, from starting up a project to closing a project. Lesson-2 Understanding how processes move and interact in a PRINCE2® project. Lesson-3 Simulation activities to reinforce knowledge of PRINCE2® processes Lecture 05: Tailoring PRINCE2® for Projects Lesson-1 Techniques for customising PRINCE2® to fit varied project settings and needs Lesson-2 Understanding the importance of customising PRINCE2® principles, processes, and themes for project success. Lesson-3 Case studies and examples of effective PRINCE2® adaptation in different industries and project situations. Lecture 06: Preparing for the PRINCE2® Foundation Exam Lesson-1 Guidelines for the structure and format of the PRINCE2® Foundation exam Lesson-2 Review essential ideas, principles, themes, and processes for test preparation. Lesson-3The common types of mock questions and quizzes you will face for the PRINCE2® Foundation certification exam. Who is this course for? PRINCE2 : PRINCE2® foundation Training The PRINCE2: PRINCE2® foundation training is intended to serve a broad spectrum of learners who are keen to improve their proficiency with PRINCE2. Career path PRINCE2 : PRINCE2® foundation Training After completing the PRINCE2: PRINCE2® foundation training, you may be able to pursue interesting job options in a variety of PRINCE2-related sectors.

***Offer Ends Today*** Health & Social Care Level 2 Did you know that the UK health and social care sector employs over 3 million people? It's a growing industry with a wealth of opportunities, and our Health & Social Care Level 2 is the perfect stepping stone to a rewarding career. This comprehensive Health & Social Care Level 2 course will equip you with essential knowledge of the UK health system, key principles, policies, and legislation, as well as the core aspects of providing high-quality health & social care. This Advanced Certificate in Health and Social Care in the UK at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression related substantial and easier than ever! By choosing this Health & Social Care Level 2 course, you'll be opening the door to a fulfilling career, as you learn from experts in the field and gain a thorough understanding of the latest trends and best practices in health & social care. Don't miss out on this chance to make a real difference in the lives of others and establish yourself as a competent, compassionate care professional. After this Health & Social Care Level 2, you will be able to learn: Gain an understanding of the UK health system and its structure. Comprehend the essential principles and policies in health & social care. Examine key legislation and its impact on care provision. Identify fundamental aspects of providing quality health and social care. Evaluate the role of professionals in maintaining high standards of care. Develop effective communication and interpersonal skills within care settings. Health & Social Care Level 2 Start your learning journey straight away with this Health & Social Care in the UK course and take a step toward a brighter future! Why Prefer this Health & Social Care Level 2 in the UK course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum of Health & Social Care Level 2*** Here is the curriculum breakdown of the Health and Social Care in the UK course: Module 01: Introduction to Advanced this Health & Social Care Level 2 course Module 02: Introduction to the UK Health System Module 03: Essential Principles, Policies, and Legislations Module 04: Fundamental Aspects of Providing Quality with Health and Social Care in the UK Assessment Process of Health & Social Care Level 2 After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Advanced Certificate in Health and Social Care in the UK at QLS Level 3 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Health & Social Care Level 2 This Health & Social Care Level 2 is for: Individuals seeking a career in health & social care. Care professionals looking to enhance their knowledge and skills. Healthcare support workers aiming to progress in their career. Volunteers who want to gain formal qualifications. Requirements Health & Social Care Level 2 You will not need any prior background or expertise to enrol in this Advanced Certificate in Health & Social Care in the UK at QLS Level 3 course. Career path Health & Social Care Level 2 With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Care Assistant: £18,000 per year Support Worker: £20,000 per year Healthcare Assistant: £19,500 per year Senior Care Assistant: £21,000 per year Home Care Worker: £20,500 per year Community Support Worker: £22,000 per year Certificates CPD Accredited Certificate Digital certificate - £10 Advanced Certificate in Health & Social Care in the UK at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After completing the Advanced Certificate in Health & Social Care in the UK at QLS Level 3 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary