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4041 Courses

Mediation Skills Training

4.3(43)

By John Academy

Overview Acquire the strategies for peaceful resolutions and enable yourself to become a proficient mediator with our Mediation Skills Training course. This course aims to provide you with a clear understanding of how to manage each party involved in conflict or disagreement. This course will help you understand the core concepts and principles of mediation. Here, you will be able to learn the key communication skills you need for mediation. In addition, the course will enhance your understanding of the whole process of mediation. In this course, you will also get to learn about the ethical aspects and professional standards. Finally, the course will talk about the factors to be considered. If you want to be someone with excellent skills in resolving conflicts or arguments, enrol now and master the skills! Course Preview Learning Outcomes Understand the causes and sources of conflict Learn the skills for effective communication as a mediator Get a step-by-step guide to the mediation process Explore the ethical principles of mediation Enhance your knowledge of the special factors to consider in mediation Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Mediation Conflict Resolution Who Should Take This Mediation Skills Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Mediation Skills Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Mediation Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  Workplace Mediator Community Mediator Mediation Trainer Mediation Consultant HR Manager Module 01: Introduction to Mediation Introduction to Mediation 00:15:00 Module 02: Essential Skills for Mediators Essential Skills for Mediators 00:18:00 Module 03: The Mediation Process The Mediation Process 00:16:00 Module 04: Mediation Ethics and Professional Standards Mediation Ethics and Professional Standards 00:19:00 Module 05: Special Considerations in Mediation Special Considerations in Mediation 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Mediation Skills Training
Delivered Online On Demand1 hour 25 minutes
£24.99

Online Sports Psychology

4.3(43)

By John Academy

Overview Games are played with both mind and body. In order to perform well, these two elements need to be in sync. Learn the techniques of balancing psychological factors and helping players to reach their goals with our exclusive Online Sports Psychology course. At first, the course will give you an overall understanding of the thought process of players. Then, you will learn how to set goals and motivate the athletes to reach them. The course will also teach you the techniques for effectively managing stress and anxiety.  The modules will also describe the Ripple Effect and teach the key to effective team communication. Finally, you will build the skills to support players dealing with defeat and setbacks. Course Preview Learning Outcomes Gain a better understanding of how the minds of athletes work Understand the role of goals in motivation and skills acquisition Learn about the visualisation techniques used in sports Grab the strategies for managing stress and anxiety Enhance your understanding of the Ripple Effect Master the strategies for overcoming failure and setback Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Motivation Goal Setting Stress and Anxiety Management Setback Management Who Should Take This Online Sports Psychology? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Sports Psychology course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Online Sports Psychology will equip you with effective skills and abilities and help you explore career paths such as  Coach Athlete Psychological Counsellor Module 01: Unravelling the Mind of an Athlete Unravelling the Mind of an Athlete 00:16:00 Module 02: Setting the Bar - Understanding Goals Setting the Bar - Understanding Goals 00:19:00 Module 03: The Driving Force - Motivation in Sports The Driving Force - Motivation in Sports 00:19:00 Module 04: Pressure Points - Managing Stress and Anxiety Pressure Points - Managing Stress and Anxiety 00:20:00 Module 05: Painting the Game - Visualisation Techniques Painting the Game - Visualisation Techniques 00:19:00 Module 06: The Ripple Effect - Team Dynamics and The Ripple Effect - Team Dynamics and Communication 00:20:00 Module 07: Young Buds - Sports Psychology in Youth Sports Young Buds - Sports Psychology in Youth Sports 00:19:00 Module 08: In the Zone - Achieving Flow in Sports In the Zone - Achieving Flow in Sports 00:18:00 Module 09: Rise from the Ashes - Overcoming Defeats and Setbacks Rise from the Ashes - Overcoming Defeats and Setbacks 00:19:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Online Sports Psychology
Delivered Online On Demand2 hours 49 minutes
£24.99

Crystal Reflexology and Treatment

4.7(160)

By Janets

Follow your dreams by enrolling on the Crystal Reflexology and Treatment course today and develop the experience, skills and knowledge you need to enhance your professional development. Crystal Reflexology and Treatment will help you arm yourself with the qualities you need to work towards your dream job. Study the Crystal Reflexology and Treatment training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Crystal Reflexology and Treatment course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Crystal Reflexology and Treatment course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Crystal Reflexology and Treatment course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Crystal Reflexology and Treatment course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Crystal Reflexology and Treatment course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Crystal Reflexology and Treatment course. The Crystal Reflexology and Treatment course is designed by industry experts and is tailored to help you learn new skills with ease.  The Crystal Reflexology and Treatment is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Crystal Reflexology and Treatment when it suits you. Access the Crystal Reflexology and Treatment course modules from any internet-enabled device, including computers, tablets, and smartphones. The Crystal Reflexology and Treatment course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Crystal Reflexology and Treatment now and start learning instantly! What You Get Out Of Studying Crystal Reflexology and Treatment With Janets: Receive a digital Certificate upon successful completion of the Crystal Reflexology and Treatment course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Crystal Reflexology and Treatment training course is delivered through Janets' online learning platform. Access the Crystal Reflexology and Treatment content from any internet-enabled device whenever or wherever you want to. The Crystal Reflexology and Treatment course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Crystal Reflexology and Treatment course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Crystal Reflexology and Treatment course. After successfully passing the Crystal Reflexology and Treatment course exam, you will be able to apply for a CPD-accredited certificate as proof of your Crystal Reflexology and Treatment qualification. Certification All students who successfully complete the Crystal Reflexology and Treatment course can instantly download their digital certificate. You can also purchase a hard copy of the Crystal Reflexology and Treatment course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Crystal Reflexology and Treatment is ideal for those who already work in this sector or are an aspiring professional. This Crystal Reflexology and Treatment course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Crystal Reflexology and Treatment is open to all students and has no formal entry requirements. To study the Crystal Reflexology and Treatment course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Crystal Reflexology and Treatment is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Crystal Reflexology and Treatment and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Crystal Reflexology and Treatment Crystal Reflexology Lesson 1 - Introduction 00:08:00 Crystal Reflexology Lesson 2 - History 00:07:00 Crystal Reflexology Lesson 3 - How Does Reflexology Work 00:04:00 Crystal Reflexology Lesson 4 - Detox Symptoms 00:03:00 Crystal Reflexology Lesson 5 - Contraindications 00:10:00 Crystal Reflexology Lesson 6 - Location of Reflexes 00:07:00 Crystal Reflexology Lesson 7 - Case History and Drug Interactions 00:08:00 Crystal Reflexology Lesson 8 - General Treatment Features 00:07:00 Crystal Reflexology Lesson 9 - Relaxation Techniques 00:16:00 Crystal Reflexology Lesson 10 - Techniques 00:07:00 Crystal Reflexology Lesson 11 - Step-by-Step Treatment 00:20:00 Crystal Reflexology Lesson 12 - Using Crystals 00:18:00 Crystal Reflexology Lesson 13 - Hand Reflexology 00:03:00 Resources Resources - Crystal Reflexology and Treatment 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Crystal Reflexology and Treatment
Delivered Online On Demand1 hour 58 minutes
£25

Acupressure Training for Massage Therapists

4.7(160)

By Janets

Follow your dreams by enrolling on the Acupressure Training for Massage Therapists course today and develop the experience, skills and knowledge you need to enhance your professional development. Acupressure Training for Massage Therapists will help you arm yourself with the qualities you need to work towards your dream job. The Acupressure Training for Massage Therapists course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Acupressure Training for Massage Therapists course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Acupressure Training for Massage Therapists course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Acupressure Training for Massage Therapists course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Acupressure Training for Massage Therapists course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Acupressure Training for Massage Therapists course. The Acupressure Training for Massage Therapists course is designed by industry experts and is tailored to help you learn new skills with ease.  The Acupressure Training for Massage Therapists is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Acupressure Training for Massage Therapists when it suits you. Access the Acupressure Training for Massage Therapists course modules from any internet-enabled device, including computers, tablets, and smartphones.   What You Get Out Of Studying Acupressure Training for Massage Therapists With Janets: Receive a digital Certificate upon successful completion of the Acupressure Training for Massage Therapists course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Acupressure Training for Massage Therapists training course is delivered through Janets' online learning platform. Access the Acupressure Training for Massage Therapists content from any internet-enabled device whenever or wherever you want to. The Acupressure Training for Massage Therapists course has no teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Acupressure Training for Massage Therapists course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Acupressure Training for Massage Therapists course. After successfully passing the Acupressure Training for Massage Therapists course exam, you will be able to apply for a CPD-accredited certificate as proof of your Acupressure Training for Massage Therapists qualification. Certification All students who successfully complete the Acupressure Training for Massage Therapists course can instantly download their digital certificate. You can also purchase a hard copy of the Acupressure Training for Massage Therapists course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Acupressure Training for Massage Therapists is ideal for those who already work in this sector or are an aspiring professional. This Acupressure Training for Massage Therapists course is designed to enhance your expertise and boost your CV. Learn key skills to prove your newly-acquired knowledge. Requirements: The Acupressure Training for Massage Therapists is open to all students and has no entry requirements. To study the Acupressure Training for Massage Therapists course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Massage Therapy Introduction to Massage Therapy 00:15:00 Massage History 00:15:00 The Role of A Massage Therapist 00:30:00 Tissues, Organs, & Neuromuscular systems 01:00:00 General Benefits of Massage 00:15:00 Indian Head Massage 00:15:00 Facial Massage 00:30:00 Neck Massage 00:30:00 Back Massage 00:30:00 Full Body Massage 00:15:00 Swedish Massage 00:15:00 Sports Massage 00:30:00 LomiLomi Massage 00:15:00 Anti-Cellulite Massage 00:15:00 Hot Stone Massage 00:30:00 Thai Foot Massage 00:15:00 Prenatal Massage 00:15:00 Medical Massage 01:00:00 Baby Massage 01:00:00 Trigger Point Therapy 00:05:00 Thai Massage 01:00:00 Reflexology 01:00:00 How A Massage Therapist Can Start A Business 01:00:00 Marketing Your Business 01:00:00 Complimentary Massages 00:15:00 Building Your Clientele 00:30:00 Other Ways To Market Your Business 01:00:00 Conclusion to Massage 00:15:00 Massage Therapy with Aroma What is Aromatherapy? 00:15:00 History of Aromatherapy 00:15:00 The Definition of Aromatherapy 00:15:00 What are Essential Oils? 00:15:00 Essential Oil Safety Information 00:15:00 Administration of Essential Oils 00:30:00 The Art of Blending 00:15:00 Blending Basics 00:15:00 Harmonizing Your Blend 00:30:00 Aromatherapy Baths 00:15:00 Aromatherapy for Stress 00:15:00 Aromatherapy for Children 00:14:00 Application of Essential Oils 00:15:00 Table of the Basic Methods of Use of Essential Oils 00:15:00 The Holistic Approach 00:30:00 Understanding Disease / Pathology 00:30:00 The Benefits of a Holistic Aromatherapy Treatment 00:15:00 Acupressure & Massage Acupressure 00:30:00 How Acupressure Works 00:30:00 Locating A Pressure Point 01:00:00 Acupressure Techniques 00:30:00 How To Apply Pressure 00:30:00 Breathing 00:30:00 Things To Be Careful Of 00:30:00 Acupressure For Specific Problems 00:30:00 If You Feel It's Not Working 00:15:00 Practical Self Massage 01:00:00 Handheld Massagers 00:30:00 Reference Books Massage For Dummies 00:00:00 The Massage Connection - ANATOMY AND PHYSIOLOGY 00:00:00 Mock Exam Mock Exam - Acupressure Training for Massage Therapists 00:30:00 Final Exam Final Exam - Acupressure Training for Massage Therapists 00:30:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Acupressure Training for Massage Therapists
Delivered Online On Demand27 hours
£25

Stress Management Online Course

4.7(160)

By Janets

If you're living with high levels of stress, you're putting your entire well-being at risk. Stress wreaks havoc on your emotional equilibrium, as well as your physical health. It narrows your ability to think clearly, function effectively, and enjoy life. The award-winning Stress Management Online Course is our best selling online course, where you will gain a comprehensive review of the principles associated with assessing and reducing your stress. Stress management is all about taking charge: of your lifestyle, thoughts, emotions, and the way you deal with problems. No matter how stressful your life seems, there are steps you can take to relieve the pressure and regain control. Through this Stress Management Online Course, you will learn about different types of stress, sources of stress, and personality factors associated with stress. You will learn about the differences between stress and distress. You will also be able to explain the importance of how stress can be helpful to an individual. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Stress Management Online Course is suitable for anyone who want to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Stress Defining Stress and How It Affects Us 00:30:00 What is Stress About? 00:15:00 Building a Solid Foundation 00:15:00 Mental Strategies 00:15:00 Stress at Work 00:15:00 Stress at Home 00:15:00 Drainers and Fillers 00:15:00 Stress Management Introduction 00:15:00 Recognizing your stress Levels & triggers 01:00:00 Why do these changes occur frequently? 00:15:00 What does stress do to you? 00:15:00 Beware! Before seeking medical attention 00:30:00 Medical stress solutions analyzing 00:30:00 The importance of stress management 01:00:00 Other things that might help in Stress Management 00:30:00 The Uses of Herbs and supplements in stress Management for stress relief 01:00:00 Conclusion 00:15:00 Recommended Reading Recommended Reading : Stress Management Online Course 00:00:00 Mock Exam Mock Exam - Stress Management Online Course 00:30:00 Final Exam Final Exam - Stress Management Online Course 00:30:00 Assignment Assignment - Stress Management Online Course 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Stress Management Online Course
Delivered Online On Demand3 weeks
£25

Telephone Skills Training

4.7(160)

By Janets

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Telephone Skills Training
Delivered Online On Demand3 days
£25

Clinical Training for Nurses and Carers - Catheterisation

4.8(9)

By Skill Up

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Clinical Training for Nurses and Carers - Catheterisation
Delivered Online On Demand2 hours 20 minutes
£25

Pathological Demand Avoidance

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Pathological Demand Avoidance
Delivered Online On Demand1 hour 35 minutes
£25

ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing. Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series does not require you to have any prior qualifications or experience. You can just enrol and start learning. This ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series is a great way for you to gain multiple skills from the comfort of your home. Week 01 Welcome 00:08:00 How to Share Document with Your Client 00:04:00 The Life Wheel Overview 00:04:00 The Life Wheel Overview (PDF) The Life Wheel in More Depth 00:06:00 Repeat this Exercise Every 3 Months 00:01:00 Keep Your Focus on the Time 00:01:00 Week 2 Do These Exercises on Yourself First 00:02:00 The Strengths Form Overview 00:04:00 The Strengths Form Overview (PDF) The Top 5 Strengths Section 00:01:00 The Challenges Form Overview 00:01:00 The Challenges Form Overview (PDF) How to Turn the ADHD Challenges into Strength 00:05:00 Week 3 Learning Styles Overview 00:09:00 Learning Styles Overview (PDF) Focus, Understand, Remember 00:03:00 The 8 Most Common Learning Styles 00:11:00 How to Use This Idea to Create Rapport with Your Client 00:01:00 Week 4 Plan for Your Life Overview 00:02:00 Plan for Your Life Overview (PDF) The Plan for Your Life in More Detail 00:04:00 How to Create Your 5 Year Plan 00:04:00 How to Keep Your Focus on Your Life Plan 00:02:00 How to Write a Letter to Yourself One Year from Now 00:04:00 How to Write a Letter to Yourself Five Years from Now 00:03:00

ADHD Coaches: Create Your Rock Solid 4 Week Discovery Series
Delivered Online On Demand
£29

Advanced Parenting Skills

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Advanced Parenting Skills Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Advanced Parenting Skills Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Advanced Parenting Skills Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Advanced Parenting Skills Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Advanced Parenting Skills ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Advanced Parenting Skills there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Advanced Parenting Skills course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Advanced Parenting Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Advanced Parenting Skills was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Advanced Parenting Skills is a great way for you to gain multiple skills from the comfort of your home. Module 01: Introduction to Advanced Parenting Skills Introduction to Advanced Parenting Skills 00:30:00 Module 02: Skills Required for Parenting Skills Required for Parenting 00:30:00 Module 03: The Tools for Parenting The Tools for Parenting 00:30:00 Module 04: Strategies for Parenting Strategies for Parenting 00:30:00 Module 05: Relationships Between Children and Parents Relationships Between Children and Parents 00:30:00 Module 06: Understanding Between Children and Parents Understanding Between Children and Parents 00:30:00 Module 07: Developing Effective Relationships Developing Effective Relationships 00:30:00 Module 08: Behaviour Is The Heart Of Communication Behaviour Is The Heart Of Communication 00:30:00 Module 09: The Challenge of Parenting The Challenge of Parenting 00:30:00 Module 10: Asserting Leadership Abilities in Children Asserting Leadership Abilities in Children 00:30:00

Advanced Parenting Skills
Delivered Online On Demand
£29