321 Courses

What Will I Learn? Increase your impact significantly in less than 2 hours Create mood and convey your message better in all your visual communications and presentations. Make more informed decisions about choosing colors to sell your idea, message, or brand. Influence your audience/viewers to take certain actions like support a cause, attend an event, make a donation, or buy your product or service. Use color to deal more effectively with difficult people, (adults AND children.) Gain a psychological edge in a job interview to tilt odds more in your favor. Use color to your advantage at work, in your art, and at home. Recognize how marketers, advertisers, and politicians subtly use color to influence the public's emotions and perceptions. Requirements This is a comprehensive course and no special equipment or knowledge is needed. Description What if you could be more influential, more productive, communicate better, and have more of a say in how people perceive and treat you just by knowing a few easy-to-remember secrets about color, all in just under 75 minutes? Knowing how colors influence ourselves and others is like knowing a secret handshake that will help tilt life more in your favor day after day. This course will show you how with practical tips you can begin using immediately, even before you finish all the lessons. Do you know what color to wear on your first date to make their heart go pitter-pat? What about during that sales pitch at work to generate support and funding for your new project or to stand out in a room full of extroverts? What soothing color will get the office troll off your back at work AND your baby to calm down at home so you can get some sleep? Emotions are what drive people to think and act in certain ways and using colors strategically will help influence the emotions and actions of others. Did you know that 85% of shoppers place color as a primary reason for why they buy a particular product and that color increases brand recognition by 80%? Learn which colors will best help sell your ideas, your message, and your products and services. Use the color techniques in this course when making presentations and in your visual communications to ensure that you are communicating exactly what you want to.Have more power to influence your audience to feel and react the way you intend and get them to take specific actions like support a cause or candidate, attend an event, make a donation, or buy a product or service. This course now includes a bonus MP3 audio file of all eleven color lectures you can download and listen to while on the go. -- What Students Are Saying: 'I am amazed at just how much I learned from this course. The instructor really breaks down how colors influence our daily lives and how we can purposefully incorporate them into our personal and professional lives for positive results. She also shows real examples to help demonstrate her point. I look at so many things differently now. Thank you so much for the wonderful course!' -Christine Maisel - I'm a practicing award-winning multimedia artist and a former tenured Associate Professor of Digital Media and Program Director of Film & Digital Media at The American University of Rome (2006-2016). I'm currently a Visiting Associate Professor of Digital Media at the brand new American University of Myanmar in Yangon, Myanmar (Burma). Since 2000 I've been teaching students all over the world using my tried and true custom approach (turning complex information into something simple, memorable, easy-to-understand in as short amount of time as possible) to ensure that you get the most important, relevant, and useful information that can be applied immediately. New bonus lectures and resources will continue to be added and timely color advice will be provided in the discussion forum. I love to help and always respond to inquiries and discussions ASAP. Please Note: All students who enroll in this course also will receive periodic free and discounted access to my other top-rated current and upcoming courses. You have a 30-day, 100% money-back guarantee with no questions asked so you have nothing to lose. I make myself available so you will have access to me if you have questions or need specific feedback along the way. Empower yourself now by enrolling in this color course and join our growing learning community! Click the 'Take This Course' button in the upper right corner and let's get started maximizing your impact at home and at work today. Who is the target audience? This course is essential for artists, designers, and visual communicators of all kinds who want to make more of an impact with their work. This course is also very useful for business owners, educators, academics, marketers, parents, and people interested in health and well-being who want to have more of an impact at work and at home. This course will also help introverts who are quietly excellent and have something to say but don't always want to have to compete with the loud-mouths in the room in order to make an impact. Welcome to Lifehacking With Color Psychology What Is Color and How Can It Affect You? 00:02:00 Taste the Rainbow: The Warm Colors Red: Warning. -This Lecture Is Not For People With High Blood Pressure! 00:05:00 Orange: Use This Color Trick to Be More Productive At Work 00:03:00 Yellow: Could This Color Be Disturbing the Peace at Home? 00:05:00 Cool Like That: The Cool Colors Green: Your Best Friend On a Busy Tuesday at Work 00:05:00 Blue: This Power Color Can Help Get You the Vote or the Job. 00:06:00 Purple: A Go-To Color For Gurus 00:03:00 The Big Crayon Box: "Special" Colors Brown and Tan: The Best Colors to Help Salvage Your Reputation. 00:06:00 Silver and Gray: For Modern People Only 00:02:00 Black: Learn Why this Color is Best Kept OUT of the Classroom. 00:05:00 Pink: How This Color Will Help Your Sports Team Win Again and Again 00:04:00 Putting It All Together Case Study #1: Influence the Audience's Mood through Color in Film/Animation 00:08:00 Case Study #2: What I Wore to my Last Job Interview 00:07:00 Updates, Extras, and Goodies Thank You For Taking This Course. Please Review! 00:01:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Emotional Intelligence Training

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The demand for highly skilled educators has never been higher in the United Kingdom. To excel in the dynamic world of education, teachers need more than just subject knowledge – they require a holistic set of management skills to foster an enriching learning environment. That's where our Management Skills Bundle Course for Teachers comes into play!

Award-winning, highly cost effective, certified leadership & management training for your organisation Online and face to face learning for cohorts of between 50- 100,000 users. Available Globally. World-leading content mapped to your vision, organisational objective and your competency framework. Full reporting transparency and engagement tracking. Capability uplift at scale, in the most cost effective, impactful way possible Beneficial for GMC or JCI compliance Give your workforce access to world-leading MIT Sloan Management Review content. Stunning, award-winning learning platform available on all devices.  Overview Attract, retain and inspire the best national and global talent with training that will make your hospital thrive It’s essential your investment is ulitised and has the desired impact. Our content is relatable and relevant so encourages active usage and engagement. We are invested in making sure you get a great return on your investment each day. Our programmes are: Focused on your organisation’s strategic objectives and competency framework. We help you tackle pressing issues Made for you. Our platform can intigrate with your learning management system (LMS) Cost-effective. Develop teams, departments and organisation wide with our innovative platform Prestigious. Give your workforce access to world-leading MIT Sloan Management Review and Mayo Clinic content Recognised by the Chartered Management Institute (CMI) & fully CPD certified Flexible. On-demand learning via our platform and app. Keep the workforce learning on the go. No study leave required Global. Made by NHS doctors and used by healthcare professionals worldwide Hybrid. Face to face group sessions delivered by clinical and leadership experts, supported by our technology Organised. Upload your own specific training material to our platform to save time and resourses Trusted and Accredited. We have the only management and leadership courses in the world accredited by: World leading content supported by cutting edge technology. Made for healthcare professionals.  Course Content Content to inspire your workforce What is the role of leader? Building and Leading Successful teams CPDwatch Building and Leading Successful teams Building and Leading Successful teams Leading with Values and Ethics CPDwatch Leading with Values and Ethics Leading with Values and Ethics watch Leadership Insights on Leading with Executive Presence Leadership Insights on Leading with Executive Presence watch Leadership Insights on Building & Leading Teams Leadership Insights on Building & Leading Teams watch Leadership Toolkit: Facilitating a Workshop Leadership Toolkit: Facilitating a Workshop watch Leadership Toolkit: Facilitating a Brainstorming Session Leadership Toolkit: Facilitating a Brainstorming Session watch Leadership Toolkit: Running a Team Debrief Leadership Toolkit: Running a Team Debrief watch The Characteristics of an Accountable Leader The Characteristics of an Accountable Leader Leading through Shared Vision CPDwatch Leading through Shared Vision Leading through Shared Vision watch Evaluating Your Management Style Evaluating Your Management Style watch The Adaptive Leader: Be an Iceberg The Adaptive Leader: Be an Iceberg The Collaborative Leader CPDwatch The Collaborative Leader The Collaborative Leader Leading through Problem Solving and Decision Making CPDwatch Leading through Problem Solving and Decision Making Leading through Problem Solving and Decision Making watch Leadership Insights on Leading Diversity Leadership Insights on Leading Diversity watch Leadership Insights on Judgment and Decisiveness Leadership Insights on Judgment and Decisiveness Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness Leading with Judgment and Decisiveness Accountable Leadership CPDwatch Accountable Leadership Accountable Leadership watch Leadership Insights on Being Accountable Leadership Insights on Being Accountable watch Expert Insights on Networking & Building Relationships Expert Insights on Networking & Building Relationships watch Building Your Professional Network Building Your Professional Network watch Leadership Insights on Networking with your Peers Leadership Insights on Networking with your Peers watch Networking to Improve Leadership Effectiveness Networking to Improve Leadership Effectiveness watch Empowering Employees Empowering Employees read MIT Sloan Management Review on New Leader Transitions MIT Sloan Management Review on New Leader Transitions read All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence read MIT Sloan Management Review on The Adaptive Leader MIT Sloan Management Review on The Adaptive Leader read MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis read Executive Presence: The Art of Commanding Respect like a CEO, Second Edition Executive Presence: The Art of Commanding Respect like a CEO, Second Edition read MIT Sloan Management Review on Leader as Motivator MIT Sloan Management Review on Leader as Motivator listen The Accountable Leader: Developing Effective Leadership Through Managerial Accountability The Accountable Leader: Developing Effective Leadership Through Managerial Accountability listen From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership listen Strategic Connections: The New Face of Networking in a Collaborative World Strategic Connections: The New Face of Networking in a Collaborative World listen The Courage Way: Leading and Living with Integrity The Courage Way: Leading and Living with Integrity listen Executive Presence: The Art of Commanding Respect Like a CEO Executive Presence: The Art of Commanding Respect Like a CEO The importance of skillful communication Leading across Cultures CPDwatch Leading across Cultures Leading across Cultures watch Leadership Insights on Setting and Managing Priorities Leadership Insights on Setting and Managing Priorities watch Expert Insights on Collaboration Expert Insights on Collaboration Becoming a Successful Collaborator CPDwatch Becoming a Successful Collaborator Becoming a Successful Collaborator Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness Leading with Judgment and Decisiveness watch Managing Conflict across Cultures Managing Conflict across Cultures watch Managing Conflict in High Performance Teams Managing Conflict in High Performance Teams watch Leadership Insights on Conflict Management Leadership Insights on Conflict Management The Collaborative Leader CPDwatch The Collaborative Leader The Collaborative Leader watch Leadership Insights on Leading Across Cultures Leadership Insights on Leading Across Cultures Leading Diversity CPDwatch Leading Diversity Leading Diversity Encouraging Team Communication and Collaboration CPDwatch Encouraging Team Communication and Collaboration Encouraging Team Communication and Collaboration Navigating Challenging Situations with Diplomacy and Tact CPDwatch Navigating Challenging Situations with Diplomacy and Tact Navigating Challenging Situations with Diplomacy and Tact Facing Virtual Team Challenges CPDwatch Facing Virtual Team Challenges Facing Virtual Team Challenges watch Leadership Insights on Problem Solving & Decision Making Leadership Insights on Problem Solving & Decision Making watch Leadership Insights on Leading through Disruption Leadership Insights on Leading through Disruption watch Leadership Insights on Leading through Motivation Leadership Insights on Leading through Motivation Leading Others through Conflict CPDwatch Leading Others through Conflict Leading Others through Conflict Cultivating Cross-functional Team Collaboration CPDwatch Cultivating Cross-functional Team Collaboration Cultivating Cross-functional Team Collaboration watch Running a Team Debrief Running a Team Debrief watch Leaders Have to Be Human Leaders Have to Be Human watch Collaborating Beyond the Team Collaborating Beyond the Team watch How the Power of Listening Can Reveal Your Team's Motivating Tensions How the Power of Listening Can Reveal Your Team's Motivating Tensions read Successful Time Management: How to be Organized, Productive and Get Things Done Successful Time Management: How to be Organized, Productive and Get Things Done read Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships read Conflict Management Conflict Management read Committed Teams: Three Steps to Inspiring Passion and Performance Committed Teams: Three Steps to Inspiring Passion and Performance read Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation read MIT Sloan Management Review on Problem Solving and Decision Making MIT Sloan Management Review on Problem Solving and Decision Making read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done read MIT Sloan Management Review on Negotiation MIT Sloan Management Review on Negotiation read 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent read MIT Sloan Management Review on Developing People MIT Sloan Management Review on Developing People read MIT Sloan Management Review on Cross-Functional Collaboration MIT Sloan Management Review on Cross-Functional Collaboration listen Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything How to create and lead change Contributing as a Virtual Team Member CPDwatch Contributing as a Virtual Team Member Contributing as a Virtual Team Member Leading Innovation CPDwatch Leading Innovation Leading Innovation Leading with Strategic Thinking CPDwatch Leading with Strategic Thinking Leading with Strategic Thinking watch Leadership Insights on Strategic Thinking Leadership Insights on Strategic Thinking Building and Leading Successful Teams CPDwatch Building and Leading Successful Teams Building and Leading Successful Teams watch Leadership Insights on Building & Leading Teams Leadership Insights on Building & Leading Teams Creating a Successful Business Execution Culture CPDwatch Creating a Successful Business Execution Culture Creating a Successful Business Execution Culture watch How to Build Trust in a Team How to Build Trust in a Team watch Leadership Insights on Leading Innovation Leadership Insights on Leading Innovation watch Leadership Insights on Leading a Culture of Execution Leadership Insights on Leading a Culture of Execution watch Leadership Insights on Leading through Change Leadership Insights on Leading through Change Leading through the Challenge of Change CPDwatch Leading through the Challenge of Change Leading through the Challenge of Change watch Leadership Insights on Leading Collaboratively Leadership Insights on Leading Collaboratively Facilitating Sustainable Change CPDwatch Facilitating Sustainable Change Facilitating Sustainable Change watch Disruptive Leadership Disruptive Leadership read Learning to Think Strategically Learning to Think Strategically read Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results read Demystifying Strategic Thinking: Lessons from Leading CEOs Demystifying Strategic Thinking: Lessons from Leading CEOs read MIT Sloan Management Review on Building and Leading Teams MIT Sloan Management Review on Building and Leading Teams read Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams read Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People read The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge read Choosing to Change: An Alternative Understanding of Change Management Choosing to Change: An Alternative Understanding of Change Management Why leaders should possess emotional intelligence Leading by Developing People CPDwatch Leading by Developing People Leading by Developing People watch Leadership Insights on Critical Thinking Leadership Insights on Critical Thinking watch Knowing When to Think Critically Knowing When to Think Critically Developing Your Critical Thinking and Cognitive Flexibility CPDwatch Developing Your Critical Thinking and Cognitive Flexibility Developing Your Critical Thinking and Cognitive Flexibility Leading through Setting and Managing Priorities CPDwatch Leading through Setting and Managing Priorities Leading through Setting and Managing Priorities watch Managing Priorities Managing Priorities watch Leadership Insights on Leading with Values & Ethics Leadership Insights on Leading with Values & Ethics The Collaborative Leader CPDwatch The Collaborative Leader The Collaborative Leader The Agile Leader CPDwatch The Agile Leader The Agile Leader watch Disruptive Leadership Disruptive Leadership Make The Time You Need: Get Organised CPDwatch Make The Time You Need: Get Organised Make The Time You Need: Get Organised watch Leadership Insights on Emotional Intelligence Leadership Insights on Emotional Intelligence Becoming an Emotionally Intelligent Leader CPDwatch Becoming an Emotionally Intelligent Leader Becoming an Emotionally Intelligent Leader Managing in a Crisis CPDwatch Managing in a Crisis Managing in a Crisis watch Planning Crisis Communications Planning Crisis Communications watch Crisis Management for Leaders Crisis Management for Leaders watch Take a Deep Breath and Manage Your Stress Take a Deep Breath and Manage Your Stress watch Being a Mindful Leader Being a Mindful Leader watch Overcome Emotional Feelings Overcome Emotional Feelings Managing Pressure and Stress to Optimise Your Performance CPDwatch Managing Pressure and Stress to Optimise Your Performance Managing Pressure and Stress to Optimise Your Performance watch Expert Insights on Managing Stress Expert Insights on Managing Stress watch Emotional Intelligence and Effective Leadership Emotional Intelligence and Effective Leadership watch Helping Your Team Work Helping Your Team Work watch Fair and Just Decision Making Fair and Just Decision Making read MIT Sloan Management Review on Setting and Managing Priorities MIT Sloan Management Review on Setting and Managing Priorities read Advances in Authentic and Ethical Leadership Advances in Authentic and Ethical Leadership read Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change read 50 Activities For Managing Stress 50 Activities For Managing Stress read Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life read Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others The significance of coaching in your career Developing Successful Coaching Relationships CPDwatch Developing Successful Coaching Relationships Developing Successful Coaching Relationships watch Working on Shared Goals through Teaming Working on Shared Goals through Teaming watch Initiating a Coaching Relationship Initiating a Coaching Relationship watch Coaches Build Self-Confidence Coaches Build Self-Confidence watch Be a Better Coach Be a Better Coach watch Coaching Team Members Coaching Team Members Leading by Developing People CPDwatch Leading by Developing People Leading by Developing People watch Delivering Results While Developing People Delivering Results While Developing People watch How to Increase Engagement How to Increase Engagement watch Leadership Insights on Coaching Leadership Insights on Coaching watch Leadership Insights on Developing Women Leaders Leadership Insights on Developing Women Leaders watch Leadership Insights on Leading Collaboratively Leadership Insights on Leading Collaboratively watch Creating a Vision Creating a Vision watch Becoming A More Effective Delegator Becoming A More Effective Delegator read MIT Sloan Management Review on Leader as Coach Special Collection MIT Sloan Management Review on Leader as Coach Special Collection read Anytime Coaching: Unleashing Employee Performance, Second Edition Anytime Coaching: Unleashing Employee Performance, Second Edition read Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition read The Extraordinary Coach: How the Best Leaders Help Others Grow The Extraordinary Coach: How the Best Leaders Help Others Grow read Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People read 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done listen 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition

Are your sales people too stressed, running on adrenalin, perhaps driving towards burnout, struggling to reach targets? Wouldn't you rather they delivered consistently good performance, sustainable over longer periods of time, with less stress (for both them and you)? This uniquely empowering workshop will help your team develop naturally high levels of focus, energy and motivation. They will attain a sense of grounded euphoria, giving them a very distinct and ethical edge in selling. A one-day programme, it gives salespeople an introduction to the 'Natural Superheroes' concepts and resources, tools and techniques, to help them improve their sales performance - realising greater sales potential, developing deeper and more profitable client relationships, winning more business. Through this experience, sales teams gain: Information about profiling clients to instantly understand more about their deepest drives and true needs so they can be genuinely met and, where possible, exceeded Insights into deep, honest and very 'real' reasons for sales procrastination - participants are given specific workable strategies they can easily apply to overcome sales resistance, by tapping their natural motivational styles An understanding of communicating at the very highest levels with different people so they truly understand your sales message and have a significantly more positive sales experience A realisation of their very specific natural sales talents as individuals and as a team A deeper level of experience and understanding of what specifically drives their own behaviour and the behaviour of their clients - these unique insights explain not only how but exactly why people behave the way they do An experience of what it takes to be unshakeable under pressure and manage the sales processes and relationships to a positive outcome for all Brand-new insights into working with and handling difficult people across all levels of authority An understanding of the pitfalls and the psychological traps we set ourselves which cause unnecessary stress, anxiety and frustration on a daily basis and, in turn, limit our sales performance Access to very simple and practical tools that massively increase self-awareness, engender accountability and responsibility and develop emotional sales mastery 1 Introducing 'Natural Superheroes' for sales What is a 'Natural Superhero'? Defining emotional intelligence in the context of sales and why it is so important Knowing yourself - why most people don't know themselves at all and how we can understand exactly what drives our behaviour for the purpose of improving sales performance specifically Knowing exactly why others, and specifically clients and team members, behave the way they do - understanding the real motives behind people's good and bad behaviour in a sales meeting Simple steps to freeing yourself of any anxiety, pressure and false sense of limitation when selling Being yourself in sales - why this is not as easy as it sounds but how you can make it effortless How to take control of achieving the sales performance you really need and want for yourself and others Strategies that raise your self-awareness, increase an authentic and sustainable sense of self-confidence, in difficult situations and in moments of crisis 2 Understanding yourself, your team members and your customers - using the Enneagram Introducing the Enneagram and why it is so valuable to sales people and their clients Exploring the 9 types of motivational drives and why people have different reasons for buying from you Core types and wings - understanding the influence of other motivations either side of the core Enneagram type How to confirm the profile of your client - using celebrities from the world of politics, cinema, sports - we explore how to identify each type - what are their core drives, why have they arisen and how can we use these insights to help you in improving your sales performance The 3 levels of behaviour within your personal profile and that of your clients Lookalike Enneagram types - mistaken identities - how to avoid these traps when profiling your clients and your team How to communicate effectively in a sales environment with each of the different Enneagram types - communication strategies for positive impact on morale, performance and, ultimately, sales results How to interpret and make use of the results of your online personal profile - participants complete an online profile before the event and have the opportunity to analyse their results with a view to improving their sales performance How sales teams sabotage their own performance and that of other people within the team - and how to stop it Uncovering your particular edge in a sales role - what unconsciously trips you up as a sales person? How the Enneagram helps us in sustaining a truly great sales performance over time 3 Why positive thinking alone doesn't work in sales Why 'PMA' does not stand for positive mental attitude when selling - learn its alternative meaning that can serve you even more effectively in a sales role 3 steps and exercises that naturally increase PMA The value of making unconscious thinking conscious and how to do this without any pain or discomfort in a sales meeting Why each Enneagram type has a different experience of PMA in terms of their outward behaviour and how to know when you are maximising your sales performance 4 Measuring success How to measure the development of your individual profile as a sales person Development planning and review Into the future - how to continue your Natural Superhero development

Register on the How to Become a Tour Guide today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The How to Become a Tour Guide is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The How to Become a Tour Guide Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the How to Become a Tour Guide, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Section 01: Introduction Welcome to the Course 00:02:00 Who am I? 00:02:00 What are You Going to Learn? 00:11:00 Section 02: The Tourism Industry Trends 00:04:00 Different Kinds of Jobs 00:11:00 Definition 00:01:00 Different Tour 00:01:00 Pay 00:04:00 Section 03: Engaging with Customer Who are Your Customers? 00:05:00 Creating Great Experiences 00:12:00 How I Got Hundreds of Five Star Review 00:07:00 Tips & Tricks 00:03:00 How to Get People Like You 00:07:00 Section 04: Public Speaking Easier than You Think 00:02:00 Charisma 00:10:00 Practical Exercise 00:05:00 Tips & Tricks 00:04:00 Voice Exercise 00:04:00 Section 05: What to Talk about on Tour What to Talk about 00:15:00 How to Prepare Quickly for New Destination 00:08:00 Use Your Own Interest 00:01:00 Where to Find Fun Information 00:02:00 Section 06: Finding a Job Different Kinds of Jobs 00:02:00 Different Kinds of Organisation 00:04:00 Different Kinds of Tourist 00:03:00 What Do You Want? 00:02:00 How to Improve Your Chances of Finding a Job 00:08:00 How to Create Experience 00:02:00 Example Cover Letter 00:03:00 Job Interviews 00:09:00 Section 07: Problems on the Roads Hospital and Injury 00:05:00 Change of Plants 00:03:00 How to Handle Customer Complains 00:01:00 Bad News 00:04:00 Difficult People 00:05:00 Finding Your Way 00:02:00 Section 08: Different Destination Dealing with Languages 00:05:00 Dealing with Tourism Professional 00:05:00 Different Cultures 00:04:00 Tips and Money 00:02:00 Commissions 00:04:00 Section 09: Starting You Own Tourism Business Pros and Cons 00:05:00 Roadmap to Success 00:07:00 How I Did It 00:03:00 How My Boss Did It 00:03:00 Section 10: Becoming a Local Guide What is the Job? 00:02:00 Local Laws 00:02:00 Learn Your History 00:03:00 Learn by Doing 00:01:00 Make Connection 00:02:00 Section 11: Your First Trip Checklist What to Take 00:02:00 Meeting the Group 00:02:00 Introducing Yourself 00:02:00 First Info 00:02:00 Tour Busses 00:02:00 Checking into a Hotel 00:02:00 Dinner 00:01:00 Normal Days 00:06:00 Last Day 00:02:00 Section 12: Crash Course in Art History Classical Culture 00:06:00 Middle Ages 00:06:00 Symbolism 00:05:00 Renaissance 00:05:00 Baroque 00:09:00 Neoclassicism 00:02:00 Romanticism 00:03:00 From Impressionism to Now 00:06:00 Section 13: Creating Websites and Advertising Easy Way to Start a Website 00:04:00 Search Engine Optimisation 00:04:00 Booking System 00:02:00 Advertising 00:02:00 Review Sites 00:02:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This 20 Keys for Leading a Happy Life course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The 20 Keys for Leading a Happy Life course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to 20 Keys for Leading a Happy Life and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited 20 Keys for Leading a Happy Life course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this 20 Keys for Leading a Happy Life course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The 20 Keys for Leading a Happy Life will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction Introduction 00:01:00 My Promise to You 00:03:00 Section 02: Key to Happiness Key 1 - Environment 00:10:00 Key 2 - Choices 00:07:00 Key 3 - Disappointments 00:11:00 Key 4 - Other People's Opinion 00:05:00 Key 5 - Perfectionism 00:06:00 Key 6 - Be Positive 00:12:00 Key 7 - Perspective 00:07:00 Key 8 - The World Moves On 00:08:00 Key 9 - Scenarios 00:13:00 Key 10 - The '3 Questions' Method 00:04:00 Key 11 - World Ranking 00:05:00 Key 12 - Social Media, Bullying & Dealing With Difficult People 00:11:00 Key 13 - Work 00:16:00 Key 14 - Variety 00:04:00 Key 15- Block Scheme of Happiness 00:02:00 Key 16- Take Care of Your Home 00:04:00 Key 17- Health 00:07:00 Key 18- Dealing With Complainers 00:04:00 Key 19 - People Like to Talk 00:06:00 Key 20 - Comparing Yourself to Others 00:08:00 Section 03: End Thank You 00:03:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00