53 Courses

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

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Master Productivity & Time Management In Under 40 Minutes is a concise course designed to help you overcome productivity challenges and improve time management skills effectively within a short duration. Learning Outcomes: Identify and eliminate productivity killers that hinder your efficiency. Utilize willpower effectively to boost productivity. Learn the art of planning your day for maximum productivity. Follow 5 practical steps to achieve unlimited productivity. Optimize your morning routine to enhance productivity. Enter the state of flow to unleash productivity and achieve better results. Master the art of delegation and saying no to improve productivity. Overcome procrastination and stay focused on your tasks. Why buy this Master Productivity & Time Management In Under 40 Minutes? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Master Productivity & Time Management In Under 40 Minutes there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Master Productivity & Time Management In Under 40 Minutes course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Master Productivity & Time Management In Under 40 Minutes does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Master Productivity & Time Management In Under 40 Minutes was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Master Productivity & Time Management In Under 40 Minutes is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Master Productivity & Time Management In Under 40 Minutes What You Will Learn In This Course 00:01:00 The Productivity Killers & How To Overcome Them 00:04:00 The Right Way to Use Your Willpower To Be More Productive 00:01:00 The Magic Of Planning Your Day The Right Way 00:02:00 5 Steps To Unlimited Productivity 00:07:00 What You Should Do When You Arrive at The Office 00:06:00 How to Enter the FLOW to Unleash Your Productivity & Results 00:02:00 Delegate & Say No For More Productivity 00:04:00 Your Time in The Morning For More Productivity 00:04:00 How To Kill Procrastination 00:02:00 Recap + More Productivity Advice 00:05:00

Description: Why are there so many different organizational systems and time management methods out there? The answer is simple: it's like any other personal challenge, like weight loss or money management. Theres no simple, one size fits all answer. You must build a solution that works for you. By this Personal Development Boot Camp Training you will explore various time management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. And you will emerge with a plan that works for you, so that you can start regaining control of your life. Learning Outcomes: Recognise the terms of personal proficiency and the skills sets can develop the personal productivity, as well as the attitudes we should nurture Elaborate the reasons for which multi-tasking is a myth Relate the role of long term goals for the short term effectiveness Learn sharing a personal vision and improve dreams as well as goals from it Execute the 80/20 rule know the way it should affect your planning Recognise the features of a healthy organisation system Improvise a strategy for a proficient workspace, involving a customised information centre as well as a filing system Implement a system allowing them for processing any kind of information crossing their desk Apply the Eisenhower principle to prioritise work as well as your routines so that you can simplify your life Realise the reasons for which they procrastinate along with developing strategies to tackle tasks Execute tools to turn their households more productive as well as more effective Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Personal Development Boot Camp Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Personal Development Boot Camp Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 Understanding Personal Efficiency 00:15:00 Developing the Right Attitude 00:15:00 Laying the Foundation 00:15:00 The Building Blocks of a Good Organizational System 00:15:00 Creating the Right Environment 00:30:00 Setting Up Your Virtual Environment 00:15:00 Setting Up Your Information Management Center 00:30:00 Managing Information in Six Easy Steps 00:15:00 Prioritizing Your Tasks 00:15:00 Saying No 00:15:00 Creating Routines 00:15:00 Stopping Procrastination Now (Not Later!) 00:15:00 Mock Exam Mock Exam- Personal Development Boot Camp Training 00:20:00 Final Exam Final Exam- Personal Development Boot Camp Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives. We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks. This course will help participants: Learn key principles of managing sales priorities, meeting targets and getting 'everything' done! Learn proven techniques for structuring your day, week and normal routine Develop effective sales time management at the office and on the road Learn a seven-step process for setting goals and objectives in your work and personal life Understand how to make time for sales prospecting, designated call days Understand practical ways to improve your time management 1 Key principles of sales time management Course objectives and review of time log Essential principles of sales time management How do you use your time now? Reviewing your working day (from pre-course survey) Beliefs and feelings about time 2 Managing sales priorities and planning systems Managing priorities and planning systems Use organised persistence to plan your sales activity Planning your territory and prospecting activity How to use priority ratings not urgency to react to tasks 3 Dealing with distractions and communication skills Know your time 'bandits' and creating more positive habits to overcome them Making time by saying 'no' assertively and managing expectations Assertiveness techniques for handling colleagues and clients Making meetings worthwhile - preparation and planning 4 Sales goal setting and action planning Set clear, concise, and motivating sales goals and action plans How to set and use goal setting as way of managing your time and increasing results The principles of linking SMART objectives to action plans and daily activities 5 Creating results focus - every day, week, and month Batch sales tasks together, starting with emails Planning your day and week and protecting sales 'prime' time Apply the 80/20 to your sales contacts, clients, and prospects 6 Overcoming procrastination and structuring your day Understanding procrastination, what it is and how to recognise it in yourself and others How to stop procrastinating and start making progressing Build a power prospecting hour into every day Smart stuff to make more sales time: five automated tools Live the $64,000 dollar question

Dive into the world of Telemarketing with this comprehensive course. Discover the intricacies of effective telephone communication, customer interaction, sales techniques, objection handling, negotiation, and stress management. Unveil the art of successful telemarketing campaigns, enabling you to excel in this dynamic field. Learning Outcomes: Understand different types of telemarketing and their applications. Master business practices and professionalism in telephone communication. Enhance verbal communication techniques to engage and connect with customers. Learn customer profiling and strategies to serve and delight clients. Develop effective questioning and objection-handling skills. Explore the art of sales by phone, closing techniques, and message taking. Gain proficiency in developing and perfecting telemarketing scripts. Acquire negotiation skills and strategies for successful customer interactions. Why buy this Telemarketing? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telemarketing there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telemarketing does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Telemarketers and Sales Professionals. Individuals Seeking to Enhance Their Telephone Communication Skills. Sales Representatives Interested in Mastering Telemarketing Techniques. Business Owners and Entrepreneurs Looking to Boost Their Sales Skills. Prerequisites This Telemarketing was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Telemarketer - $25,000 to $45,000/year. Sales Representative - $30,000 to $60,000/year. Business Development Executive - $40,000 to $70,000/year. Sales Manager - $50,000 to $90,000/year. Telemarketing Campaign Manager - $60,000 to $100,000/year. Course Curriculum Telemarketing Telemarketing and Types of Telemarketing 00:18:00 Business Practice 01:00:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Stress Busting 00:05:00 Campaign Delivery 01:00:00 Assignment Assignment - Telemarketing 00:00:00

Dive into Ultimate Productivity and time Management in Under 40 Minutes-where efficiency meets empowerment. Transform your days today!

Step into the realm of effective telephone communication with the Telephone Etiquette Online Training. Uncover the art of verbal communication, customer engagement, objection handling, and stress management. Elevate your telephone etiquette skills to deliver exceptional service and create lasting positive impressions. Learning Outcomes: Understand the nuances of telephone communication and its importance. Master verbal communication techniques to engage and connect with callers. Develop strategies to identify and serve diverse customer needs. Acquire skills to handle objections, negotiate effectively, and say 'no' professionally. Learn the art of sales by phone, message taking, and call-back strategies. Develop and perfect telemarketing scripts for successful interactions. Enhance communication etiquette in various telemarketing scenarios. Explore stress management techniques for maintaining professionalism. Why buy this Telephone Etiquette Online Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Etiquette Online Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Etiquette Online Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Telemarketers and Sales Professionals. Customer Service Representatives Seeking Enhanced Communication Skills. Individuals Looking to Improve Their Telephone Etiquette for Better Customer Interactions. Business Professionals Interested in Delivering Outstanding Customer Service. Prerequisites This Telephone Etiquette Online Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative - $25,000 to $45,000/year. Telemarketer - $30,000 to $55,000/year. Sales Associate - $35,000 to $60,000/year. Call Center Supervisor - $40,000 to $70,000/year. Customer Experience Manager - $50,000 to $90,000/year. Course Curriculum Telephone Etiquette Online Training Telemarketing and Types of Telemarketing 00:18:00 Business Practice 01:00:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:00:00 Stress Busting 00:05:00 Campaign Delivery 01:00:00 Assignment Assignment - Telephone Etiquette Online Training 00:00:00

Overview Fundamentals to Mastering Leadership Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Fundamentals to Mastering Leadership Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Leadership Behaviours Holding You Back Ever Met THIS guy? 00:03:00 Start Doing 00:04:00 Stop Doing 00:04:00 Throwing Grenades: Giving Feedback 00:04:00 Use Your Legs: Receiving Feedback 00:03:00 This is your Brain on New Habits 00:03:00 What Do I Do Next? 00:01:00 Module 02: Preventing Your Brain From Short-circuiting We Never See The Whole Iceberg 00:02:00 Brain Shortcuts That Get In The Way of Success 00:04:00 Is Your Brain Lying to You? 00:03:00 Reprogram Your Brain Like a PC 00:03:00 Super Leader Attitudes 00:05:00 Module 03: Using Body Parts to Communicate Ever Lose Your Temper? 00:02:00 Logic or Emotion? 00:03:00 Instincts and Boundaries 00:02:00 Your Corazon 00:02:00 Don't Just Stay There! 00:03:00 What Do I Do Next? 00:01:00 Module 04: Getting Your Employees to Move It! Go! Now! One Small Change Changes A Whole Team 00:02:00 First Things First: Who are You as a Leader? 00:04:00 Who's Who On Your Team? 00:04:00 Set Your Plan 00:05:00 Module 05: Conflict that Builds Instead of Destroys If We Had A Penny For Each Hour We Spend On It! 00:04:00 Iceberg: What You See vs. What I Believe, Think, and Feel 00:02:00 Resolve and Rebuild: Phase 1 00:04:00 Resolve and Rebuild: Phase 2 00:03:00 What Do I Do Next? 00:01:00 Module 06: How to Say No Without Saying No NO Is Sometimes The Safest Word 00:02:00 The Biggest Mistakes People Make 00:03:00 Why Is It So Difficult To Say NO? 00:03:00 How To Say It Without Saying It 00:07:00 It Is Your Responsibility 00:01:00 What Do I Do Next? 00:01:00

Description Learn to organize your work based on priority and know to fulfil the task in time with proper daily planning. If you want to learn the secret strategies of making your work done by following the right daily plan, then enrol the Daily Planning Training course and starts learning. Planning is a must for every aspect of life including personal achievement, business goal or educational goals. As it allows you to prioritize your work and helps you to get more done in less time, planning is essential for achieving a certain goal. If you want success, then daily planning is a surefire way that will help you to obtain your goals and objectives. Instead of these, daily planning guides you to produce quality work and keeps you disciplined. The course is designed to teach you the techniques of planning achievable goals. Inside the course, you will learn how to become stress-free and plan in a way that is easily achievable. The methods of splitting the tasks into various time and ways will be discussed in the course. The necessity of daily planning, the strategies of saying 'No' or 'Yes', the methods of dealing with telephones, and other interactions will also be explained thoroughly. Apart from these, you will learn to analyse the gap of your current situation and the desired goal. To recapitulate, the course not only explains the importance of daily planning but also shows you how to plan effectively. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Daily Planning Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Daily Planning Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction & getting started An Introduction to Daily Planning FREE 00:04:00 The 2 week challenge - video 00:02:00 Let's set the scene Mind the gap! 00:03:00 Thieves & Pirates A short introduction to this section 00:02:00 Managing time pirates 00:05:00 Do I procrastinate? ..... I'll have to think about that! Why Is Big Data Important? 01:00:00 Let's tackle it NOW! 00:03:00 Not another meeting?! Marvellous Meetings 00:03:00 Interruptions, interruptions, interruptions ring, ring' 'do you have a minute' & the FAT attack 00:03:00 The holy grail The 'zero inbox' 00:05:00 PPPPP PPPPP introduction 00:03:00 step by step 00:03:00 The to-do-list To-Do-Lists 00:02:00 Prime & down time Prime & down time 00:02:00 Daily planning chart What a plan looks like and what goes where 00:02:00 Yes or No? just say 'no'! 00:04:00 'yes' 00:01:00 An action plan for success A 10 step plan for fulproof success 00:03:00 A daily planning visual metaphor - you don't want to skip this! I can't fit everything in.or can I 00:02:00 Summary Course Summary 00:02:00 Bonus Lecture Bonus Lecture 00:01:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00