636 Courses

This Minute Taking Online Course is developed for the admin, secretary & PA (personal assistant), who are working in the office and require minute taking now and then. This Minute Taking Online Course covers a range of topics including understanding meeting structures, meeting minutes strategies, minute taking duties and responsibilities technology used in minute taking and how to boost minute taking confidence. Key Features This Minute Taking Online Course Comes with: CPD QS Certified Free Certificate Developed by Minute Taking Specialist Lifetime Access Minute Taking Course Curriculum Module 01: Overview of Minute Taking Module 02: Ready for Minute Taking Module 03: Understanding Meeting Structures Module 04: Crafting Minute Taking for Meetings, Decisions, and Actions Module 05: Responsibilities and Duties of Minute Taking Module 06: Strategies for Effective Minute Taking Module 07: Integration of Technology in Minute Taking Management Module 08: Cultivating Confidence in Minute Taking Learning Outcomes This Minute Taking Online Course Comes with: Analyse meeting structures adeptly for accurate Minute Taking documentation. Demonstrate confidence in crafting precise minutes for various meeting scenarios. Execute effective strategies for minute taking, ensuring clarity and comprehensiveness. Integrate technology proficiently in minute taking management for streamlined documentation processes. Understand and fulfil responsibilities and duties of a proficient minute taker. Develop a strong foundation in minute taking, cultivating competence and assurance. Certification After completing this Minute Taking Online course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Minute Taking Online Course Administrative staff Executive assistants Secretaries Project coordinators Entry-level professionals Career path Minute Taking Online Course Meeting Coordinator - £25K to 30K/year. Minute Writing Specialist - £20K to 30K/year. Administrative Assistant - £20K to 30K/year. Executive Secretary - £25K to 35K/year. Office Manager - £30K to 40K/year. Corporate Communications Coordinator - £25K to 35K/year. Project Coordinator - £25K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This Minute Taking Online Course is developed for the admin, secretary & PA (personal assistant), who are working in the office and require minute taking now and then. This Minute Taking Online Course covers a range of topics including understanding meeting structures, meeting minutes strategies, minute taking duties and responsibilities technology used in minute taking and how to boost minute taking confidence. Key Features This Minute Taking Online Course Comes with: CPD Certified Free Certificate Developed by Minute Taking Specialist Lifetime Access Minute Taking Course Curriculum Module 01: Overview of Minute Taking Module 02: Ready for Minute Taking Module 03: Understanding Meeting Structures Module 04: Crafting Minute Taking for Meetings, Decisions, and Actions Module 05: Responsibilities and Duties of Minute Taking Module 06: Strategies for Effective Minute Taking Module 07: Integration of Technology in Minute Taking Management Module 08: Cultivating Confidence in Minute Taking Learning Outcomes This Minute Taking Online Course Comes with: Analyse meeting structures adeptly for accurate Minute Taking documentation. Demonstrate confidence in crafting precise minutes for various meeting scenarios. Execute effective strategies for minute taking, ensuring clarity and comprehensiveness. Integrate technology proficiently in minute taking management for streamlined documentation processes. Understand and fulfil responsibilities and duties of a proficient minute taker. Develop a strong foundation in minute taking, cultivating competence and assurance. Certification After completing this Minute Taking Online course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? Minute Taking Online Course Administrative staff Executive assistants Secretaries Project coordinators Entry-level professionals Career path Minute Taking Online Course Meeting Coordinator - £25K to 30K/year. Minute Writing Specialist - £20K to 30K/year. Administrative Assistant - £20K to 30K/year. Executive Secretary - £25K to 35K/year. Office Manager - £30K to 40K/year. Corporate Communications Coordinator - £25K to 35K/year. Project Coordinator - £25K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This Hotel Receptionist course is for SPANISH Speaking People This Spanish Hotel Receptionist course is perfect for anyone from a Hotel Receptionist to Front Office Supervisors. You will get the overview of the hotel industry learning communication skills, Customer Service, Conflict Management and Filing Systems and Record Keeping to name a few. Moreover, You will be able to handle any situations that come your way with ease. According to Reed a Hotel Receptionist can earn upto £24,000 in a year depending on experience, location and other factors. So what are you waiting for enrol now and take this Hotel Receptionist course as a guide to perfectly execute the role of a Hotel Receptionist. Translated in Spanish: Este curso de espa��ol para recepcionista de hotel es perfecto para cualquier persona, desde recepcionista de hotel hasta supervisores de recepci��n. Obtendr�� una descripci��n general de la industria hotelera aprendiendo habilidades de comunicaci��n, servicio al cliente, gesti��n de conflictos y sistemas de archivo y mantenimiento de registros, por nombrar algunos. Adem��s, podr�� manejar cualquier situaci��n que se le presente con facilidad. Seg��n Reed, un recepcionista de hotel puede ganar hasta £24.000 al a��o, dependiendo de la experiencia, la ubicaci��n y otros factores. Entonces, ��qu�� esperas para inscribirte ahora y realizar este curso de Recepcionista de Hotel como gu��a para ejecutar a la perfecci��n el rol de Recepcionista de Hotel? Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Hotel Receptionist (In Spanish) Module 01: Panorama general de la industria hotelera Module 02: Gesti��n of Frente Oficina de Operaciones Module 03: Habilidades de comunicaci��n Module 04: Servicio al cliente Module 05: Habilidades de un administrador eficaz Module 06: Gesti��n de conflictos Module 07: Gesti��n del tiempo Module 08: Habilidades organizativas Module 09: T��cnicas de negociaci��n Module 10: Habilidades telef��nicas comerciales Module 11: Sistemas de archivo y mantenimiento de registros Learning Outcomes: Understand hotel industry dynamics, roles, and responsibilities. Execute front office operations efficiently with effective management techniques. Enhance communication skills for effective guest interaction and team collaboration. Provide exceptional customer service catering to diverse guest needs. Apply managerial skills in handling staff, tasks, and daily operations. Resolve conflicts, manage time, organize tasks, and negotiate effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hotel Receptionist (In Spanish) course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Hotel Receptionist (In Spanish). Moreover, this course is ideal for: Individuals seeking entry-level positions in hotel receptionist roles. Those aiming to develop foundational skills in hospitality management. Students pursuing careers in the hospitality and tourism sectors. Professionals looking to enhance their customer service and managerial abilities. Anyone interested in a career at the frontline of hospitality services. Requirements There are no requirements needed to enrol into this Hotel Receptionist (In Spanish) course. We welcome individuals from all backgrounds and levels of experience to enrol into this Hotel Receptionist (In Spanish) course. Career path After finishing this Hotel Receptionist (In Spanish) course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Hotel Receptionist (In Spanish) are: Hotel Receptionist Front Desk Agent Guest Service Associate Concierge Reservation Agent Front Office Supervisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to delve into the dynamic world of logistics and supply chain management? Our comprehensive course is designed to equip you with the essential knowledge and skills to excel in this critical field. Whether you're new to logistics or looking to enhance your existing expertise, this course is your gateway to mastering the fundamentals. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners delve into the world of managing goods and materials effectively. They start by understanding the concept of inventory and its significance in supply chains. The course covers the processes of receiving and validating inventory, ensuring goods are correctly accounted for upon arrival. Setting up a warehouse is explored, highlighting how layout and organization impact efficiency. Learners also discover methods for identifying demand, crucial for planning and meeting customer needs. The outbound process, focusing on shipping goods to customers, is detailed, emphasizing timely and accurate order fulfillment. Maintaining inventory accuracy is stressed throughout, teaching techniques to prevent discrepancies. Finally, learners explore the key players in logistics and supply chains, understanding the roles and interactions that ensure smooth operations. This course equips learners with practical knowledge essential for effective management within logistics and supply chain environments. Course Curriculum Module 01: What is Inventory Module 02: The Receiving Process and Validating Inventory Module 03: Setting up the Warehouse Module 04: Identifying Demand Module 05: The Outbound Process Module 06: Maintaining Inventory Accuracy Module 07: Key Players Learning Outcomes: Define inventory and its role in supply chain management efficiency. Describe procedures for receiving and verifying incoming inventory accurately. Outline steps involved in warehouse setup and layout optimization. Analyze methods for forecasting and identifying customer demand patterns. Explain the process of preparing and shipping orders to customers. Implement techniques to ensure ongoing accuracy of inventory records. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in logistics and supply chain management principles. Professionals seeking foundational knowledge in inventory management practices. Students aiming to understand warehouse operations and inventory control. Entry-level employees in retail or distribution sectors. Managers looking to enhance their understanding of supply chain logistics. Career path Warehouse Manager Inventory Control Coordinator Logistics Analyst Supply Chain Coordinator Procurement Officer Distribution Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to delve into the dynamic world of logistics and supply chain management? Our comprehensive course is designed to equip you with the essential knowledge and skills to excel in this critical field. Whether you're new to logistics or looking to enhance your existing expertise, this course is your gateway to mastering the fundamentals. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners delve into the world of managing goods and materials effectively. They start by understanding the concept of inventory and its significance in supply chains. The course covers the processes of receiving and validating inventory, ensuring goods are correctly accounted for upon arrival. Setting up a warehouse is explored, highlighting how layout and organization impact efficiency. Learners also discover methods for identifying demand, crucial for planning and meeting customer needs. The outbound process, focusing on shipping goods to customers, is detailed, emphasizing timely and accurate order fulfillment. Maintaining inventory accuracy is stressed throughout, teaching techniques to prevent discrepancies. Finally, learners explore the key players in logistics and supply chains, understanding the roles and interactions that ensure smooth operations. This course equips learners with practical knowledge essential for effective management within logistics and supply chain environments. Course Curriculum Module 01: What is Inventory Module 02: The Receiving Process and Validating Inventory Module 03: Setting up the Warehouse Module 04: Identifying Demand Module 05: The Outbound Process Module 06: Maintaining Inventory Accuracy Module 07: Key Players Learning Outcomes: Define inventory and its role in supply chain management efficiency. Describe procedures for receiving and verifying incoming inventory accurately. Outline steps involved in warehouse setup and layout optimization. Analyze methods for forecasting and identifying customer demand patterns. Explain the process of preparing and shipping orders to customers. Implement techniques to ensure ongoing accuracy of inventory records. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in logistics and supply chain management principles. Professionals seeking foundational knowledge in inventory management practices. Students aiming to understand warehouse operations and inventory control. Entry-level employees in retail or distribution sectors. Managers looking to enhance their understanding of supply chain logistics. Career path Warehouse Manager Inventory Control Coordinator Logistics Analyst Supply Chain Coordinator Procurement Officer Distribution Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Prepare for a vital role in healthcare with our comprehensive Pharmacy Assistant Training course. Designed to equip you with essential skills and knowledge, this program covers every aspect of pharmacy operations, from customer interaction to medication dispensation. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Pharmacy Assistant Training curriculum, learners will gain essential knowledge and skills for working effectively in pharmacy settings. They will understand the role and responsibilities of pharmacy assistants and technicians, including health and safety practices and pharmaceutical terminology. Communication skills specific to pharmacy environments will be developed, ensuring clear interaction with customers and colleagues. Inventory management techniques will be learned to maintain efficient pharmacy operations. Learners will also be trained in dispensing methods, using Electronic Prescription Service (EPS), and minimizing dispensing errors. They will gain insights into prescription handling and the importance of following Standard Operating Procedures (SOPs) for safety and compliance. Understanding the dynamics of the pharmacy team and their practices will prepare them for collaborative work environments. Additionally, they will be equipped with the necessary skills for patient counselling, enhancing their ability to provide valuable healthcare advice and support to pharmacy clients. Course Curriculum Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology Module 03: Communication in Pharmacy Settings Module 04: Inventory Control and Management in Pharmacies Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 06: Prescription and Dispensing in Pharmacies Module 07: Standard Operating Procedures (SOPs) Module 08: The Pharmacy Team and Practices Module 09: Job Role of Pharmacy Technicians Module 10: Pharmacy Assistant Patient Counselling Guide Learning Outcomes Understand roles of pharmacy assistants and technicians in healthcare settings. Apply pharmaceutical terminology and assess health and safety risks effectively. Demonstrate effective communication within pharmacy environments. Manage pharmacy inventory and implement control measures efficiently. Execute dispensing methods, including Electronic Prescription Service (EPS), to minimize errors. Provide patient counselling adhering to standard operating procedures (SOPs). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in pharmacy settings. Those interested in healthcare support roles. Students aiming for entry-level pharmacy assistant positions. Career changers seeking roles in pharmaceutical environments. Anyone looking to enhance knowledge in pharmacy operations. Career path Pharmacy Assistant Pharmacy Technician Dispensary Assistant Pharmaceutical Administrator Prescription Assistant Healthcare Support Worker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the secrets of automotive mastery with our comprehensive training course. Designed for enthusiasts and budding mechanics alike, this programme dives into the essential knowledge you need to keep vehicles running smoothly and safely. From understanding the significance of every dashboard indicator light to the intricate workings of an internal combustion engine, you will gain a thorough grasp of what makes cars tick. Explore the intricacies of the cooling, fuel, and electrical systems, ensuring you're equipped to handle a wide array of vehicular challenges with confidence and competence. Key Features: CPD Certified Developed by Specialist Lifetime Access Enhance your understanding of tyre maintenance, the drive train, and braking systems, all while prioritising safety and effective maintenance techniques. Whether you're keen on learning the essentials of car upkeep or the complexities of purchasing a vehicle wisely, this course offers invaluable insights at every turn. With clear, detailed guidance and expert knowledge, you'll be prepared to tackle any automotive issue that comes your way. Join us and transform your passion for cars into a deep, functional understanding that empowers you to maintain and manage vehicles like never before. Course Curriculum Module 01: Introduction to Safety and Maintenance Module 02: General Maintenance Module 03: Dashboard Indicator Lights Module 04: Tyres Module 05: The Internal Combustion Engine Module 06: The Cooling System Module 07: The Fuel System Module 08: The Electrical System Module 09: The Drive Train Module 10: Brakes Module 11: Buying a Car Learning Outcomes Understand safety protocols and routine vehicle maintenance procedures. Identify and interpret various dashboard indicator lights. Maintain and replace tyres effectively and safely. Comprehend the workings of the internal combustion engine. Manage and troubleshoot the vehicle cooling system. Diagnose and repair issues in the electrical system. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring car mechanics. Car enthusiasts wanting deeper knowledge. Vehicle owners desiring maintenance skills. DIY hobbyists interested in car repairs. Individuals seeking entry-level automotive roles. Career path Automotive Technician Vehicle Maintenance Specialist Tyre Fitter Engine Mechanic Electrical Systems Technician Brake Repair Technician Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the secrets of automotive mastery with our comprehensive training course. Designed for enthusiasts and budding mechanics alike, this programme dives into the essential knowledge you need to keep vehicles running smoothly and safely. From understanding the significance of every dashboard indicator light to the intricate workings of an internal combustion engine, you will gain a thorough grasp of what makes cars tick. Explore the intricacies of the cooling, fuel, and electrical systems, ensuring you're equipped to handle a wide array of vehicular challenges with confidence and competence. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Enhance your understanding of tyre maintenance, the drive train, and braking systems, all while prioritising safety and effective maintenance techniques. Whether you're keen on learning the essentials of car upkeep or the complexities of purchasing a vehicle wisely, this course offers invaluable insights at every turn. With clear, detailed guidance and expert knowledge, you'll be prepared to tackle any automotive issue that comes your way. Join us and transform your passion for cars into a deep, functional understanding that empowers you to maintain and manage vehicles like never before. Course Curriculum Module 01: Introduction to Safety and Maintenance Module 02: General Maintenance Module 03: Dashboard Indicator Lights Module 04: Tyres Module 05: The Internal Combustion Engine Module 06: The Cooling System Module 07: The Fuel System Module 08: The Electrical System Module 09: The Drive Train Module 10: Brakes Module 11: Buying a Car Learning Outcomes Understand safety protocols and routine vehicle maintenance procedures. Identify and interpret various dashboard indicator lights. Maintain and replace tyres effectively and safely. Comprehend the workings of the internal combustion engine. Manage and troubleshoot the vehicle cooling system. Diagnose and repair issues in the electrical system. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring car mechanics. Car enthusiasts wanting deeper knowledge. Vehicle owners desiring maintenance skills. DIY hobbyists interested in car repairs. Individuals seeking entry-level automotive roles. Career path Automotive Technician Vehicle Maintenance Specialist Tyre Fitter Engine Mechanic Electrical Systems Technician Brake Repair Technician Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Enter the dynamic world of sports representation through the Sport Agent Diploma course. Navigate the fundamentals of the sports agent industry, exploring the roles and responsibilities of sports agents. Study the diverse characteristics and socioeconomic aspects of sports agents, dissect agency models and regulations, and understand the nuances of brand building and representation. Develop crucial skills in networking, sponsorship, and agency operations while learning the pathway to becoming a successful sports agent. Learning Outcomes: Gain insights into the foundations and evolution of the sports agent industry. Understand the diverse duties and functions performed by sports agents. Analyze the various characteristics and types of sports agents and their socioeconomic impact. Navigate through sports agency models and regulatory frameworks. Develop strategies for effective brand building and representation. Master networking techniques and grasp the significance of sponsorship in sports representation. Cultivate the essential skills required for successful sports agency operations. Map out the steps and requirements to become a reputable and proficient sports agent. Why buy this Sport Agent Diploma?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sport Agent Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Sport Agent Diploma course is ideal for Individuals aspiring to pursue a career as a sports agent. Sports enthusiasts interested in the business and management side of sports. Professionals in marketing, business, or law exploring opportunities in sports representation. Athletes and former athletes seeking to transition into sports agency roles. Prerequisites This Sport Agent Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Entry-Level Sports Agent: £25,000 - £40,000 Sports Agent (Mid-Level): £40,000 - £70,000 Senior Sports Agent: £60,000 - £100,000 Sports Agency Owner: £80,000 - £150,000 Sports Agency Director: £100,000 - £200,000. Course Curriculum Module 01: Introduction to Sports Agent Industry Introduction to Sports Agent Industry 00:08:00 Sports Agent 00:12:00 Module 02: Duties and Functions of Sports Agent Duties and Responsibilities of a Sports Agent 00:08:00 Functions of a Sports Agency 00:10:00 Module 03: Characteristics, Types and Socio-Economic Aspects of Sports Agents Characteristics of a Sports Agency 00:28:00 Different Types of Sports Agents and Services 00:25:00 The Social and Economic Weight of Sports Agents 00:45:00 Module 04: Sports Agency Model and Regulations Sports Agency Model 00:20:00 Statutory and Common Law Duties on Sports Agents 00:18:00 Module 05: Representative Bodies and Brand Building Sports Agents' Representative Bodies 00:15:00 Brand Building and Management 00:06:00 Module 06: Networking, Sponsorship and Required Skills Networking and Sponsorship 00:08:00 Skills Required for Sports Agents 00:10:00 Module 07: Becoming a Sports Agent How to Become a Sports Agent 00:15:00 Assignment Assignment - Sport Agent Diploma 00:00:00

Delve into the world of Root Cause Analysis (RCA) and equip yourself with essential skills to identify and address the underlying causes of issues. Explore the fundamentals of RCA, learn the systematic process of conducting RCA, discover effective tools for analysis, and understand the crucial factors to consider during the process. Conclude your learning by understanding the importance of proper closeout procedures in RCA. Learning Outcomes: Develop a clear understanding of the principles and importance of Root Cause Analysis. Gain insight into the fundamental steps involved in conducting an effective RCA. Acquire knowledge about various tools and techniques used in RCA for thorough analysis. Learn to identify contributing factors and underlying causes behind complex issues. Understand the significance of a systematic approach in RCA to prevent recurrence. Explore real-world case studies to apply RCA techniques and problem-solving strategies. Develop skills to communicate RCA findings and recommendations effectively. Master the art of closing out RCA processes for comprehensive problem resolution. Why buy this RCA: Root Cause Analysis?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the RCA: Root Cause Analysis you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This RCA: Root Cause Analysis course is ideal for Quality assurance professionals aiming to enhance their problem-solving abilities. Operations managers and supervisors seeking to improve process efficiency. Engineers, analysts, and professionals working in risk management and continuous improvement. Project managers looking to mitigate potential issues during project lifecycles. Prerequisites This RCA: Root Cause Analysis was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Entry-level Quality Control Analyst - Average Earnings: $45,000 - $55,000 per year. Quality Control Specialist - Average Earnings: $55,000 - $70,000 per year. Senior Quality Control Analyst - Average Earnings: $70,000 - $85,000 per year. Quality Control Manager - Average Earnings: $85,000 - $100,000 per year. Director of Quality Assurance - Average Earnings: $100,000 - $130,000 per year. Course Curriculum Introduction Introduction 00:04:00 The Fundamentals of RCA The fundamentals of RCA 00:08:00 The Process of RCA7 The Process 00:02:00 Step 1: Define the problem 00:03:00 Step 2: Collect data 00:02:00 Step 3: Identify possible causes 00:02:00 Step 4: Identify root causes 00:01:00 Step 5: Identify and implement solutions 00:02:00 Step 6: Monitor controls 00:02:00 Tools to Conduct an RCA7 Tools to Conduct an RCA 00:01:00 Pareto chart 00:04:00 5 whys 00:06:00 Fishbone Diagram 00:04:00 Drill down 00:04:00 FMEA 00:09:00 Issue / error Log 00:05:00 Other Points to Consider Other points to consider 00:14:00 Close Out Close out 00:04:00 Assignment Assignment - RCA: Root Cause Analysis 00:00:00