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🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

Embark on a transformative journey into the world of academia with our distinctive bundle - 'Teaching and Educational Psychology Diploma'. This package is structured to offer an extensive theoretical understanding of educational frameworks. It comprises two prestigious Quality Licence Scheme (QLS) endorsed courses: 'Teaching: Teacher Training' and 'Educational Psychology'. With each course completion, you'll earn a hardcopy certificate, an irrefutable testament to your acquired knowledge and potential. Our compelling bundle further enhances your theoretical prowess with five Continued Professional Development Quality Service (CPD QS) accredited courses. Learn the rhythmic patterns of Phonics in Early Years Settings, embrace the essence of Home Education and unravel the methods of Montessori Education for Early Childhood. Moreover, delve into the perspectives of SEN Teaching Assistant strategies and understand the intricacies of the Early Years Foundation Stage (EYFS). Our 'Teaching and Educational Psychology Diploma' bundle promises an enriching foray into teaching and educational psychology, illuminating your academic pathway. This bundle comprises the following courses: QLS Endorsed Courses: Course 01: Teaching : Teacher Training Course 02: Educational Psychology CPD QS Accredited Courses: Course 03: Phonics in Early Years Settings Course 04: Home Education Course 05: Montessori Education for Early Childhood Course 06: SEN Teaching Assistant Course 07: Early Years Foundation Stage (EYFS) Learning Outcomes Upon completion of this Teaching and Educational Psychology Diploma bundle, learners will be able to: Understand core teaching methods and teacher training approaches. Grasp fundamental concepts of Educational Psychology. Apply knowledge of Phonics in early years education. Comprehend the techniques and requirements of Home Education. Understand and implement Montessori Education methods for early childhood. Understand the role and strategies of an SEN Teaching Assistant. Grasp the principles of Early Years Foundation Stage (EYFS) education. Apply theoretical knowledge gained across all courses in academic or research contexts. The 'Teaching and Educational Psychology Diploma' bundle is an academic treasure trove, designed to offer a comprehensive understanding of the multifaceted nature of education. Two QLS endorsed courses dive into the nuances of Teaching: Teacher Training and Educational Psychology, bringing you face-to-face with the theoretical constructs that underpin these domains. Furthermore, the bundle unfolds a unique spectrum of CPD QS accredited courses that cover an array of educational approaches. It highlights the enchanting world of Phonics in Early Years Settings, outlines the potential and challenges of Home Education, and unravels the renowned Montessori Education methods for early childhood. The collection is rounded up with an exploration of SEN Teaching Assistant strategies and an in-depth study of the Early Years Foundation Stage (EYFS). This multifaceted package illuminates the intricate dimensions of teaching and educational psychology, equipping you with a robust theoretical understanding. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Teaching and Educational Psychology Diploma bundle is suitable for: Aspiring or newly qualified teachers seeking comprehensive training. Individuals interested in understanding the field of Educational Psychology. Home educators looking for theoretical guidance and best practices. Professionals interested in SEN Teaching or Early Childhood Education. Career path Teacher, with a salary range of £24,000 - £41,000 per annum. Educational Psychologist, earning between £37,000 - £52,000 annually. Home Education Tutor, with an average salary range of £20,000 - £35,000 per annum. Montessori Educator, potentially earning between £20,000 - £40,000 annually. SEN Teaching Assistant, with an average salary of £12,000 - £20,000 per annum. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Level 3 Emergency First Aid at Work EFAW 1 Day Course is a Level 3 RQF Award and makes anyone who completes it a formally qualified emergency first aider. This course is Ofqual Accredited. If your first aid needs assessment stipulates that you need a qualified emergency first aider in the workplace, then this course provides all of the training required along with a nationally recognised certificate which is valid for 3 years. The course meets all guidelines and the resulting qualification is recognised by the HSE. ABOUT THIS QUALIFICATIONS: Our Level 3: Emergency First Aid at Work EFAW Course course can be tailored to suit specific industries, ensuring your staff have the ability to effectively deal with emergency situations and unique risks that present themselves in certain industries. We offer a range of industry specific emergency first aid at work courses including the following: • Transport • Security • Catering • Fright Forwarding • Construction • Office environment • Super market • Entertainment • Waste Management • Corporate Offices UNITS COVERED: Our Level 3: Emergency First Aid at Work Course covers the following topics: Aims and principles of first aid What to do in an emergency Basic Life Support (CPR & basic use of an AED) Management of the unconscious casualty Assessment and treatment of a casualty who is wounded or bleeding Assessment and treatment of burns Choking and asphyxia Assessment and treatment of miscellaneous medical conditions Record keeping Casualty Incident Management: including the need for recording and reporting Situational Awareness and Assessment: enabling individuals to act safely, effectively and promptly in an emergency Casualty Examination Adult basic life support Control of Bleeding Strains and Sprains Treating shock Limb immobilization Other illnesses: including seizure The provision of appropriate first aid for minor injuries: small cuts, bruises, minor burns and scalds, etc ASSESSMENT: This is a classroom based one day course and done face to face with tutor support with a group of learners. There will be a short exam at the end and some practical activities need to be demonstrated during the class which will be taught in the class. HOW MUCH THIS COURSE COST? Our special price for Level 3: Emergency First Aid at Work Course is £69.99 There is no any hidden fess/cost.

Introduction: Stress is one of those words that employers dread. A certain amount of stress is good for motivation and productivity, but, when it reaches a level that affects productivity and morale, it can result in sickness and time off work. A stressful workforce is generally not a happy one - it can be demotivated and inefficient. Being able to recognise the signs of stress is key, and that is where this course comes in. For any employer that understands that the welfare of their employees has an impact on the bottom line, this course delivers valuable key outcomes. The course is beneficial to team leaders and managers who need to be able to identify stress, who is stressed and what the stressors are. It is also useful to employees who work in continuously stressful environments, as it provides them with tools and skills, in order to manage their stress levels, to maintain a good level of wellbeing.   What's Covered in the Course? Any employee studying this course will cover the following main topics: A comprehensive overview of what stress is and what it looks and feels like, as it relates to the workplace and the particular role of the employee; Tips, tricks and advice for learning how to deal with stress in the workplace; Understanding what burnout means and what it involves and how stress comes about and what contributes to it; The negative effects that stress has on the body and how to cope with stress in the workplace; How to develop the skills and confidence with which to deal with stress at work, under all circumstances and in all scenarios; How to encourage and respond to all types of feedback, both positive and negative, in an effective way; Tips, tricks and advice that help employees learn to deal with stress at work in a positive way; How to create an action plan that can be personalised, in order to help anyone deal with stress in the workplace. What are the Benefits of the Course? The course's main benefits include: Employee well-being and job satisfaction are increased through the self-management of stress; Team leaders and managers are better equipped to identify stress and provide assistance, before it reaches a debilitating stage; The working environment is enhanced, the workplace is happier, and the workforce is more content; It is online and allows the learner to study flexibly and in their own time; Full online support is available for the learner. Course Modules: Module 1 : What Is Stress? Module 2 : Individual Perceptions of Stress Module 3 : Developing Face-To-Face Confidence Module 4 : Handling Objections Module 5 : Encouraging and Responding to Positive and Negative Feedback Module 6 : Using Your Body Language for Impact

Early Years Room Leader Training.

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Description Communication Skills Diploma Communication is the art of conveying or sharing ideas, feelings or any other kind of information. Communication takes place all the time even when you are not actually speaking or writing anything because not all communication is verbal in nature. For instance, you can communicate using your body language alone. Like every art communication too requires certain skills. Some are born with communicative skills and need not spend a lot of time developing it while others may not be so lucky. Whichever category you belong in, the happy news is that communication skills can be developed by anyone irrespective of age, sex and ethnicity. All it takes is the right learning material and a willingness to commit yourself to the process and practice of communication. No matter which aspect of your life you are looking at, communication plays a vital role. Take your career and personal life, for example, isn't communication an essential part of them both? Definitely, your success at work and in your personal life depends significantly on how good a communicator you are. A good communicator is someone who has the ability to communicate with clarity, courage and commitment. Good communication paves way for understanding, intimacy, mutual appreciation and respect. Communication Skills Diploma is a practical course that helps you develop and successfully apply communication skills so that you can achieve your personal goals along with building and maintaining healthy relationships with others. Speaking is not the only aspect that the Communication Skills Diploma focuses on. In contrast, Communication Skills Diploma begins by highlighting the importance of becoming a good listener and observer and teaches how to become one before starting to emphasize speaking skills. Communication Skills Diploma points out why understanding your audience and tailoring your communication process according to them is important in ensuring that your efforts are successful. There is little doubt that qualities like passion, innovation and sincerity tend to go unnoticed and become ineffective if we fail to connect well with others, and that is why Communication Skills Diploma is a course that is essential for everyone. What you will learn 1: Understanding Communication Better 2: Knowing What You Want to Achieve 3: Valuing Different Communication Styles 4: Becoming an active listener 5: Building Rapport 6: Choosing the Right Attitude 7: Speaking with Clarity 8: Conveying Messages through Movement 9: Guidelines for Face-to-face Speaking 10: Essential Guidelines for Effective Communication Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

Please note: This training is delivered by a third party Tutor NOT The Makaton Charity. For any workshop information, to book, or to make payment please contact the Tutor directly. Level 2 Workshop (F2F) Level 2 training builds on the knowledge you gained in Level 1 training. Content Level 2 training provides a practical learning session on how apply the Makaton Language Programme. The Level 2 Workshop builds on topics learnt from Level 1 training including; people, food, activities, objects and events. New vocabulary will also be introduced which is ideal for the school environment and work places. You will begin to learn more abstract concepts such as spatial locations, attributes, pronouns and actions. Duration Face to face workshops comprise of a minimum of six and a half learning hours. Workshops generally will take place over a full day of training. Deliver method: Venue based Accessibility Please raise if you have any challenges or additional needs, so reasonable adjustments can be made to support your learning and participation. Entry criteria Participants must have attended Level 1 training. Study materials you will receive a Participant's Manual, which includes the Makaton symbols and signs that you learn in the workshop. You will also be given a certificate of attendance. Please remember to keep your Level 2 training certificate in case you want to attend further Makaton training. Next step After completing Level 2 training you can continue on your Makaton journey by attending Level 3 training. Become a Makaton Trainer: Completing the Level 2 Workshop enables you the opportunity to train to become a Makaton Signing for Babies and Families Trainer. If you are interested in learning more visit: Become a Makaton Tutor Instructions This is a Level 2 course. The venue is easily accessible by public transport: close to Wimbledon mainline and District line. Also within reach from South Wimbledon Northern Line tube. Refreshments provided throughout the day and plenty of shops and cafes nearby for lunch. Invoice option available for Organisations on booking page. Tutor is also available for in-house workshops - email laura@signandshine.co.uk Privacy Statement 📎 Privacy_Statement.pdf Terms And Conditions Updated 2022 📎 Terms_and_Conditions_updated_2022.pdf

Course Information Join our comprehensive three-day programme designed as an invaluable external training opportunity for auditors, audit programme managers, and individuals subject to audits. This course is tailored to foster a deep understanding and cultivate essential skills for auditing the validation of computer systems intended for GxP environments (GLP, GCP, GMP, GDP, GPvP). Commencing with an overview of regulatory prerequisites and the system life cycle, the course swiftly transitions to focus on the pragmatic aspects of auditing computer system validation. Experience a blend of presentations, interactive discussions, and immersive practical workshops throughout the duration of the course. Delegates will benefit from practical examples of how to understand the framework of applicable regulations and guidance. Apply risk management techniques to audit planning Plan and conduct computerised system audits Assess system validation documentation to verify compliance Evaluate data integrity and security issues Prepare for regulatory inspection. The course is structured to encourage delegates to: Discuss and develop ideas Solve specific problems Understand the vulnerabilities of computerised systems Learn how to create a compliance checklist Link system development with good business practice. Is this course for you? Auditors Audit programme managers Individuals subject to audits. Tutors Tutors will be comprised of (click the photos for biographies): Nichola Stevens Director and Principal Consultant, Nuncius Compliance Solutions Ltd Barry McManus Consultancy Partner, Empowerment Quality Engineering Ltd Programme Please note timings may be subject to alteration. Day 1 09:00 Welcome and Introductions 09:45 Why We Validate and Regulatory Trends 10:30 Break 10:45 Audit Overview, High Level Process and Scheduling 11:30 System Lifecycle 12:30 Lunch 13:15 Exercise 1 - Audit Scheduling 14:45 Exercise 1 - Feedback 15:15 Break 15:30 Validation Deliverables 16:30 Risk Assessments 17:30 Close of Day 1 Day 2 09:00 Supplier Assessment 10:30 Break 10:45 Exercise 2 - Planning a Supplier Audit 12:00 Exercise 2 - Feedback 12:30 Lunch 13:15 Exercise 3 - Auditing a Computerised System Validation Package 15:30 Break 15:45 Exercise 3 - Feedback 16:30 Change Control 17:15 Close of Day Day 3 09:00 Infrastructure Qualification 09:45 Maintaining a Validated State - Operational Processes 11:00 Break 11:15 Exercise 4 - Auditing Systems in Operational Use 12:45 Lunch 13:30 Exercise 4 - Feedback 14:15 Exercise 5 - Auditing Trail Review 15:30 Break 15:45 Exercise 5 - Feedback 16:15 Course Objectives Summary and Any Additional Questions 16:45 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. CPD Points 19 Points Development Level Develop