2898 Courses

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: Preparing UCCE for Basic IVR Scripting Module 3: Preparing UCCE for Basic Agent Functionality Module 4: Installing and Configuring CCE VXML Solution Module 5: Installing CCE Outbound Option Module 6: Supporting CCE

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Technology Consultants, System AdministratorsTechnical Architects, and Support Consultants. Overview Understand and use the Monitoring and Alerting Infrastructure (MAI) for monitoring the system landscape with SAP Solution ManagerSetup and Configure the monitoring types System Monitoring, Self- Monitoring, End-user Experience, Integration Monitoring, Job & BI MonitoringUse the features of the Technical Monitoring Work CenterUse Technical Reporting options (EWA, SL Reporting, Interactive Reporting)Use the SAP Solution Manager Administration work center for Troubleshooting In this course, students learn to understand and use the Monitoring and Alerting Infrastructure (MAI) for monitoring the system landscape with SAP Solution Manager Setup and configure the monitoring types. Course Outline Get an overview about the Technical Monitoring in SAP Solution Manager 7.1 Get an overview about the Monitoring and Alerting Infrastructure (MAI) architecture Get a deep understanding about Monitoring Templates Using the Alert Inbox including Guided Procedures Configure Work Mode Management and Notification Management Configure and using System Monitoring Configure and using Interface Channel Monitoring and Connection Monitoring Configure and using End-user Experience Monitoring Configure and using BI-Monitoring and Job Monitoring Configure and using PI-Monitoring, Message Flow Monitoring and Workflow Monitoring Using Technical Reporting (EarlyWatch Alerts, Service Level Reporting, Interactive Reporting and Dashboards) Get an overview about SAP IT Infrastructure Management Get an overview about SAP Mobile Apps for the Monitoring and Alerting Infrastructure (MAI) Configure and using SAP Solution Manager Self-Monitoring and Self Diagnosis Using Monitoring and Alerting Infrastructure Analysis Tools

Duration 3 Days 18 CPD hours This course is intended for This course is intended for: Network administrators Network engineers Network managers System engineers Overview After taking this course, you should be able to: Describe the Cisco ThousandEyes solution and its high-level use cases Identify different types of ThousandEyes agents and supported tests Describe different Enterprise Agent deployment options, requirements, and procedures for agent deployment Describe different ThousandEyes test types Compare Thousand Eyes web layer tests Describe the role of an Endpoint Agent Deploy and Configure an Endpoint Agent Utilize ThousandEyes when performing the root cause analysis Discuss the challenges that ThousandEyes Internet Insights can address Describe the role and configuration of default and custom alerts Distinguish between usability of dashboards and reports Utilize ThousandEyes to monitor solutions end-to-end Describe how to perform system administration The Implementing and Troubleshooting Networks Using Cisco ThousandEyes (ENTEIT) v1.0 course is designed to introduce you to and familiarize you with Cisco© ThousandEyes. Through a combination of lectures and hands-on experience, you will learn to implement and configure the Cisco ThousandEyes solution. You will also learn to install and configure the Cisco ThousandEyes agents with different test types. This solution will also enable you to perform root cause analysis when troubleshooting. Course Outline Introducing Cisco ThousandEyes Introducing Cisco ThousandEyes Agents and Tests Deploying Enterprise Agents Describing ThousandEyes Routing, Network DNS, and Voice Tests Describing Cisco ThousandEyes Web Tests Introducing Endpoint Agents Deploying Endpoint Agents Troubleshooting with Cisco ThousandEyes Using Internet Insights Configuring Alerts Customizing Dashboards and Reports Monitoring Solutions Administrating the System

Duration 2 Days 12 CPD hours This course is intended for Networking and security professionals involved in the design, implementation, and administration of a network infrastructure using FortiGate devices should attend this course. This course assumes knowledge of basic FortiGate fundamentals. You should have a thorough understanding of all the topics covered in the FortiGate Security course before attending the FortiGate Infrastructure course. Overview After completing this course, the successful student should be able to: Analyze a FortiGate route table Route packets using policy-based and static routes for multipath and load-balanced deployments Divide FortiGate into two or more virtual devices, each operating as an independent FortiGate, by configuring virtual domains (VDOMs) Understand the fundamentals and benefits of using ZTNA Offer an SSL VPN for secure access to your private network Establish an IPsec VPN tunnel between two FortiGate devices Implement a meshed or partially redundant VPN Diagnose failed IKE exchanges Offer Fortinet Single Sign-On (FSSO) access to network services, integrated with Microsoft Active Directory (AD) Deploy FortiGate devices as an HA cluster for fault tolerance and high performance Diagnose and correct common problems In this two-day course, you will learn how to use the most common FortiGate networking and infrastructure features. Topics include features commonly applied in complex or larger enterprise or MSSP networks, such as advanced routing, redundant infrastructure, virtual domains (VDOMs), zero trust network access (ZTNA), SSL VPN, site-to-site IPsec VPN, single sign-on (SSO), and diagnostics. Course Outline 1. Routing 2. Virtual Domains 3. Fortinet Single Sign-On 4. ZTNA 5. SSL VPN 6. IPsec VPN 7. High Availability 8. Diagnostics

Duration 4 Days 24 CPD hours This course is intended for This is an intermediate course for experienced DBAs and technical individuals, with experience on other relational database platforms, who plan, implement, and maintain Db2 11.1 for Linux, UNIX, and Windows databases. These skills can also be utilize to support cloud based databases using Db2 on Cloud or Db2 Hosted environments. Overview Please refer to course overview This course teaches you to perform, basic and advanced, database administrative tasks using Db2 11.1. These tasks include creating and populating databases and implementing a logical design to support recovery requirements. The access strategies selected by the Db2 Optimizer will be examined using the Db2 Explain tools. Various diagnostic methods will be presented, including using various db2pd command options. Students will learn how to implement automatic archival for database logs and how to plan a redirected database restore to relocate either selected table spaces or an entire database. The REBUILD option of RESTORE, which can build a database copy with a subset of the tablespaces, will be discussed. We will also cover using the TRANSPORT option of RESTORE to copy schemas of objects between two Db2 databases. The selection of indexes to improve application performance and the use of SQL statements to track database performance and health will be covered. This course provides a quick start to Db2 database administration skills for experienced relational Database Administrators (DBA). Overview of Db2 11Command Line Processor (CLP) and GUI UsageThe Db2 EnvironmentCreating Databases and Data PlacementCreating Database ObjectsMoving DataBackup and RecoveryLocks and ConcurrencyDatabase Maintenance, Monitoring and Problem DeterminationSecurityDatabase Rebuild SupportDb2 Database and Table Space RelocationUsing Explain ToolsUsing Indexes for PerformanceAdvanced Monitoring

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is appropriate for experienced UNIX system administrators who want to support AIX running on POWER processor based systems in a mult-iuser POWER (System p) partitioned environment. Overview At course completion, you will be able to:- Install the AIX operating system, filesets, and RedHat Package Manager (RPM) packages - Perform system startup and shutdown - Discuss and use system management tools such as System Management Interface Tool (SMIT) and IBM systems director console for AIX - Manage physical and logical devices - Discuss the purpose of the logical volume manager - Perform logical volume and file system management - Perform and restore system backups - Use the AIX error log as a tool in problem determination - Configure TCP/IP networking Students will learn to install, customize and administer the AIX operating system in a multi-user POWER (System p) partitioned environment. Introduction to AIX and IBM Power systems AIX system management tools AIX software installation and maintenance System configuration and devices TCP/IP networking System startup and shutdown Basics of configuring logical partitions AIX installation Working with the Logical Volume Manager File systems administration The Object Data Manager LVM metadata Disk management procedures Backup and restore Error monitoring System initialization - I System initialization - II (00:35) Exercise 17 (00:25) Unit 18: The AIX system dump facility (00:15) Exercise 18 Advanced install techniques Alternate disk installation Alternate disk - part 1 (pre-clone) Using multibos Alternate disk - part 2 (post-clone) multibos Appendix A: Survey of additional AIX facilities

Duration 5 Days 30 CPD hours This course is intended for Network Video Operator and Administrator Voice / UC / Collaboration / Communications Engineer Collaboration Tools Engineer Collaboration Sales / Systems Engineer Overview Upon completing this course, the learner will be able to meet these overall objectives: Install, configure, maintain, and troubleshoot Cisco visual collaboration solutions. This course assists the student in preparing for the Cisco TelePresence Video Specialist Certification. Upon completing this course, the learner will be able to meet these overall objectives Module 1: Advanced Cisco Expressway Features Introducing Cisco video network solutions Exploring Cisco Expressway basic setup Explaining regular expressions in a Cisco Expressway environment Deploying components of Cisco Expressway Security Exploring the fundamentals of subzonesÿ Administering call control Implementing subzone bandwidth management Implementing zones Exploring clustering Applying troubleshooting Module 2: Advanced Cisco Meeting Server Features Introducing the Cisco meeting server Exploring API configuration Exploring resilient and scalable deployments Additional features Module 3: Cisco Collaboration Meeting Room Solutions with Cisco TelePresence Server Introducing Collaboration Meeting Room cloud, premises, and hybrid products Deploying the TelePresence Server and TelePresence conductor Applying troubleshooting to Cisco CMR Premises Solutions Module 4: Cisco TelePresence Management Suite (TMS) Solution Explaining Cisco TMS Installation Describing TMS operation Explaining TMS conference scheduling and management Configuring permissions Applying troubleshooting Module 5: Cisco Cloud Solutions - WebEx and Spark Introducing WebEx and Spark cloud solutions Exploring Spark administration configuration Deploying Spark hybrid services Exploring Spark APIs and BOTs configuration Module 6: Cisco TelePresence Content Server (Optional Module) Examining Cisco TCS operation and configuration

Duration 4.5 Days 27 CPD hours This course is intended for This is an intermediate course intended for IBM i system administrators, data processing managers and other individuals who implement and manage security, backup and recovery, system software and problem determination. This course is not recommended for s Overview Describe and implement the components of IBM i security, such as user profile, group profile, authorization list, adopted authority and object / resource security Develop a security plan for your Power Systems with IBM i Describe the options to implement security auditing Develop a plan to audit security on your Power Systems with IBM i Describe the IBM i availability products and features and choose the option(s) that best fit your company requirements Describe how to backup and recover user, IBM and full system data on your Power Systems with IBM i Develop a backup and recovery plan for your Power Systems with IBM i Describe the system diagnostics and problem determination procedures available on your Power Systems with IBM i Learn how to plan for, implement, and manage the ongoing operations of an IBM i. Class administration and introductions . IBM i overview and concepts . Management central overview . Security concepts and overview . System values . User security . Resource security . Security auditing . Designing security . IBM i availability overview . Disk management . Backup and recovery strategy using Save/Restore . Journal management . Commitment control overview . Backup and recovery planning . Problem determination . Overview of Systems Director Navigator for i . Introduction to BRMS .

Duration 5 Days 30 CPD hours This course is intended for This course is intended for network or system administrators and network engineers seeking a more in-depth knowledge of Network Node Manager i Software 9.x Overview COURSE OBJECTIVESAt the end of the course, you should be able to:? Configure network discovery? Manipulate NNMi tables and device object records? Design topology maps? Configure incidents? Generate performance graphs? Generate performance reports? Perform core administration tasks This course is designed for those Network and/or System administrators tasked with the installation, configuration, and maintenance of the Network Node Manager i Software (NNMi) product. This course is designed for those Network and/or System administrators tasked with the installation, configuration, and maintenance of the Network Node Manager i Software (NNMi) product. Additional course details: Nexus Humans NNMI120 - Network Node Manager i Software 9.x Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the NNMI120 - Network Node Manager i Software 9.x Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for System administrators and security operations personnel, including analysts and managers Overview By the end of the course, you should be able to meet the following objectives: Describe the components and capabilities of the Carbon Black EDR server Identify the architecture and data flows for Carbon Black EDR communication Describe the Carbon Black EDR server installation process Manage and configure the Carbon Black EDR sever based on organizational requirements Perform searches across process and binary information Implement threat intelligence feeds and create watchlists for automated notifications Describe the different response capabilities available from the Carbon Black EDR server Use investigations to correlate data between multiple processes This course teaches you how to use the VMware Carbon Black© EDR? product and leverage the capabilities to configure and maintain the system according to your organization?s security posture and policies. This course provides an in-depth, technical understanding of the Carbon Black EDR product through comprehensive coursework and hands-on scenario-based labs. Course Introduction Introductions and course logistics Course objectives Planning and Installation Hardware and software requirements Architecture Data flows Server installation review Installing sensors Server Administration Configuration and settings Carbon Black EDR users and groups Process Search and Analysis Filtering options Creating searches Process analysis and events Binary Search and Banning Binaries Filtering options Creating searches Hash banning Search best practices Search operators Advanced queries Threat Intelligence Enabling alliance feeds Threat reports details Use and functionality Watchlists Creating watchlists Use and functionality Alerts / Investigations / Response Using the HUD Alerts workflow Using network isolation Using live response