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Beginner-friendly macrame Christmas wreath making class in Edinburgh

This programme has been specifically designed to help experienced trainers, facilitators and coaches use Everything DiSC and the Five Behaviours assessments, and deliver workshops, with their own clients and in-house teams.

Strength in Scenarios - Getting Meaningful User Feedback on Designs 'What do you think?' and 'How does this look?' are easy questions to ask when presenting users with potential design concepts, but they rarely give way to meaningful feedback. Using scenarios (workflow-based stories that provide a framework for getting user feedback) allows the user to give more honest, relevant feedback that's more closely related to the work they do on an everyday basis. It's essential to gather user feedback during all stages of an iterative design process and using scenarios to support design assessments works well within an Agile environment. In this workshop session, geared towards designers and product owners, we will explore what goes into creating meaningful scenarios and how they can be used. We will practice writing scenarios based on provided user workflows and paper prototypes. Scenarios can be a great tool in your toolbox for gathering requirements that your users will appreciate. Learning Outcomes: Write realistic scenarios that help users give meaningful feedback Discover the differences between what you see and what you hear Apply feedback and observations to refine designs

Strength in Scenarios - Getting Meaningful User Feedback on Designs 'What do you think?' and 'How does this look?' are easy questions to ask when presenting users with potential design concepts, but they rarely give way to meaningful feedback. Using scenarios (workflow-based stories that provide a framework for getting user feedback) allows the user to give more honest, relevant feedback that's more closely related to the work they do on an everyday basis. It's essential to gather user feedback during all stages of an iterative design process and using scenarios to support design assessments works well within an Agile environment. In this workshop session, geared towards designers and product owners, we will explore what goes into creating meaningful scenarios and how they can be used. We will practice writing scenarios based on provided user workflows and paper prototypes. Scenarios can be a great tool in your toolbox for gathering requirements that your users will appreciate. Learning Outcomes: Write realistic scenarios that help users give meaningful feedback Discover the differences between what you see and what you hear Apply feedback and observations to refine designs

Course Objectives At the end of this course you will be able to: Identify the components of the Microsoft Project environment Create a new project plan Create the project schedule Use different views to analyse the project plan Create, allocate and manage resources in a project plan Finalise a project plan Track progress View and report project plan information ' 1 year email support service Customer Feedback Very good course. Learnt a lot. Looking forward to the next level. Alexandra - CIAL ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Introduction to Microsoft Project Recap on project management concepts Project environment overview The 3 databases: Tasks, Resources and Assignments Different ways of displaying the Project Plan Access Help Creating a Project Plan Create a New Project Plan Project Information Create and apply the project calendar Defining recurring exceptions to the calendar Defining the calendar's work weeks Create the Summary tasks Create the Work Breakdown Structure Task creation and scheduling Exploring the Entry Table and its fields Task editing and the Task Information window Task Durations Defining Milestones Manual Scheduling vs Automatic Scheduling Changing the Task's Calendar Create a split in a Task Create Task Relationships Adding Lag or Lead to a Relationship Identifying the Critical Path Adding Constraints and Deadlines to Tasks Create Recurring Activities Adding Notes and links to Tasks Managing Resources Exploring the Entry Table and its fields Resource editing and the Resource Information window Resource Types Fixed Costs vs Variable Costs Adding Resource Costs Defining when costs accrue Changing the Resource Calendar and Availability Project calendar vs Resource and Task Calendar Assigning Resources to Tasks Effort Driven Scheduling Resolving Resource Overallocation Tracking the Project Progress Setting a Project Baseline Entering Actuals Different ways of viewing the Progress Checking if the Project is on track Viewing and Reporting Project Detail Adding Tasks to the Timeline and sharing it Modifying the Timescale and Zoom level Formatting the Gantt View Filtering and Grouping Tasks Print and Troubleshoot the Gantt View Using built-in Reports in Microsoft Project Who is this course for? Who is this course for? This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage these project plans. Requirements Requirements General knowledge of the Windows OS Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

Course Objectives At the end of this course you will be able to: Identify the components of the Microsoft Project environment Create a new project plan Create the project schedule Use different views to analyse the project plan Create, allocate and manage resources in a project plan Finalise a project plan Track progress View and report project plan information ' 1 year email support service Customer Feedback Very good course. Learnt a lot. Looking forward to the next level. Alexandra - CIAL ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Introduction to Microsoft Project Recap on project management concepts Project environment overview The 3 databases: Tasks, Resources and Assignments Different ways of displaying the Project Plan Access Help Creating a Project Plan Create a New Project Plan Project Information Create and apply the project calendar Defining recurring exceptions to the calendar Defining the calendar's work weeks Create the Summary tasks Create the Work Breakdown Structure Task creation and scheduling Exploring the Entry Table and its fields Task editing and the Task Information window Task Durations Defining Milestones Manual Scheduling vs Automatic Scheduling Changing the Task's Calendar Create a split in a Task Create Task Relationships Adding Lag or Lead to a Relationship Identifying the Critical Path Adding Constraints and Deadlines to Tasks Create Recurring Activities Adding Notes and links to Tasks Managing Resources Exploring the Entry Table and its fields Resource editing and the Resource Information window Resource Types Fixed Costs vs Variable Costs Adding Resource Costs Defining when costs accrue Changing the Resource Calendar and Availability Project calendar vs Resource and Task Calendar Assigning Resources to Tasks Effort Driven Scheduling Resolving Resource Overallocation Tracking the Project Progress Setting a Project Baseline Entering Actuals Different ways of viewing the Progress Checking if the Project is on track Viewing and Reporting Project Detail Adding Tasks to the Timeline and sharing it Modifying the Timescale and Zoom level Formatting the Gantt View Filtering and Grouping Tasks Print and Troubleshoot the Gantt View Using built-in Reports in Microsoft Project Who is this course for? Who is this course for? This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage these project plans. Requirements Requirements General knowledge of the Windows OS Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

Our 2 day weekend course is a fantastic introduction to sailing, designed to give a taste of sailing or allow you to practice skills in a relaxed environment. It is the perfect setting to find out if sailing is for you, as students are involved in all aspects of sailing the yacht, from basic knot tying to hoisting the sails and steering the boat. You will be taught basic skills and routines on board, whilst enjoying your first exposure to sailing. Price includes accommodation on board one of our yachts, all meals, fuel & mooring fees. Waterproof clothing loan available on request. Our current school boat is the modern 2017 Dufour 382, a fantastic boat to learn and develop your knowledge on; with her spacious deck layout,dual helm and on-deck plotter, she is easy to handle in close and open quarters. We pride ourselves on providing a comfortable, enjoyable sailing experience and guarantee all students their own cabin.   Facilities on-board include: • Dual helm • Heating • Fridge • Two toilets each with hot water and showers • Three cabins • Television and radio • Charging points for mobiles • On-deck chart plotter and radar   We carry out a deep clean before every course and provide fresh linen and towels. Operating along the picturesque South Devon coast, we venture to prime local cruising locations such as Torbay, Dartmouth, Salcombe and Plymouth. Marinas feature as a daily stop, providing time to reflect and partake in shore-side activities. Our aim is to provide safe fun on the water, allowing you to develop your skills and knowledge in a safe and friendly environment. We use a 3:1 students to instructor raitio, which allows our experienced RYA instructors to tailor courses to the various levels and needs on board, and deliver at a managable pace. Navigation is taught using traditional charting techniques along with electronic methods using E-Series Raymarine chart plotters and Radar. All course prices include accommodation on board, meals for the duration of the course, fuel and mooring fees, and the provision of fresh linen and towels.Waterproofs are available upon request.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Master the secrets of effective business administration and achieve success! Do you want to be a good Administrator? Learn new and improve your business administration skills Upskill yourself; improve your business administration skills and advance your career Learn from the experts The course is delivered by an expert trainer of business administration with many years of experience in the field Test your knowledge Successfully complete the practical tasks and tests through the course and the final exam to consolidate your knowledge and skills Do you want to improve your knowledge of business administration and gain new practical skills? Do you like to change your career and move into a business administration role? Are you looking to upskill and get a valuable certificate that you can add to your CV? We are pleased to inform you that we have answer to all your requirements, offering you professionally designed, advanced business administration course that will make you proficient in the most important aspects of business administration so you can enjoy limitless career prospects worldwide. This is a great opportunity to study at any time in the comfort of your own home and at your own pace from any device that has internet connection. It is ideal for those with insufficient time to commit to traditional training or career development. It is designed for people looking to begin a career in business administration and also for those that want further improve their existing careers in the field. The course begins with an introduction to modern business administration; and then explores the fundamentals of administration management, the business environment; professional HR management; management of business resources and the performance management. You will also learn about the importance of business communication in a business environment and how to develop an effective corporate communication; how to write professional report and how to build and maintain effective customer relations. Developing and managing budget, creating effective marketing plan will be easy tasks for you after completing the course. The course will be delivered through a multimedia platform Kemp Center and will eventually bring you valuable certificate of completion that you can add to your CV. Invest today in yourself so you won’t regret tomorrow! Join us now! Join the Business Administration course and get the benefits: Learning from a professional instructor24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: Malaika Masozi Business Administration Expert The Business administration course will be delivered by an expert in business administration, the best one in the field with many years experience and active role in business administration. The expert trainer will share all the knowledge and experience with you, will introduce you the business administration completely and further teach you about the HR, performance, finance, resources and risk management. You will learn how to conduct effective marketing, how to build an effective corporate communication and customer relation and how to write professional report in practice. You will gain knowledge that is required to ensure you can successfully work in different environments in a business administration role. Your expert trainer will assist you and guide you through several knowledge repetitions, practical tasks and tests to make sure you remember all the important information and to consolidate your gained knowledge even better. At the end, you will be capable to use everything you learnt in practice while starting a new business. The Business administration course includes: I. Video presentations Practical knowledge about business administration Business administrations, business environment, HR Management, performance and team management, finance and risk management, business communication and building and maintaining customer relations etc. Real examples of business environments Professional HR planning; implementing different techniques for employees’ managing; managing finances and resources; conducting effective marketing; professional report writing; developing working relationships with colleagues; building effective customer relations; identifying risks and implementing risk strategies; starting a business. II. Practical part Training videos and video tutorials In the course, you will find many training videos and video tutorials that will teach you and will give you practical advices how to implement successfully the gained knowledge from the course in practice III. Knowledge repetitions and tests Repetitions of acquired knowledge and tests Through the course, you will have 10 repetitions and 10 tests that will allow you to check the acquired knowledge and better remember the topics discussed in the course. Final test Passing the final test means that you have enough knowledge and skills in the field of business administration, and that you became certified business administration expert. IV. Tasks Practical tasks about: Making changes in the business environment HR planning Implementing techniques for employees’ better-managing Developing and managing budget Implementing workable resource management strategy Creating effective marketing plan Professional report writing Building effective team Transforming negative customer experience into positive one Identifying risks and implementing risk strategies V. Bonus materials for the course Additional materials for use in daily work You will receive from us, among other things, a practical guide how to perform business administration tasks successfully and effectively and how to improve your skills. Experience Beginner-IntermediateLanguage English, German, French, Polish, Portuguese A letter from your expert instructor: From the largest international corporations to the smallest local offices, strong administration plays a crucially important role in every business and organization. The quality and competency of the administrative duties reflect the successfulness of the business, so, those who perform the business administration tasks should perform their duties on the highest professional level.We are pleased to present you and invite you to most popular and advanced study program for business administration, a premium course that will help you develop essential knowledge of how to perform administrative tasks and how to apply your knowledge in a variety of industries and job roles.Learn from the best in the business administration field, from our expert trainer who will share his/her knowledge and experience with you, so you can benefit from it.The course will help you to learn effective working practices that are applicable to office and administration roles, will improve your practical skills and performance in the workplace, will help you to develop and further improve your knowledge at a range of a master of business administration expert.The course package contains extensive material presented in an interesting form, learning by using specific examples, knowledge repetitions, varied practical tasks, final exam, and on top of everything, getting valuable certificate of completion at the end of the course. And all this is available to all people anywhere in the world with internet access, delivered on the Kemp Center platform.Study flexible – when you like and at your own pace – for a qualification that could transform your career prospects for life.Join us now!Malaika MasoziBusiness Administration Expert

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HR Manager Team Leader People Operations Specialist Leadership Coach Consultant Certificates Award in Organisation & People Management at QLS Level 2 Hard copy certificate - Included CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate - £29