439 Courses

In today's competitive business environment, effective customer relationship management (CRM) is a must. This CPD Accredited CRM Course provides a solid understanding of the strategies and tools used to manage customer interactions and drive business growth. Designed to provide you with a thorough grounding in CRM principles, this course equips you with the knowledge needed to build strong customer connections, enhance loyalty, and improve overall business performance. Whether you're an aspiring marketer or looking to expand your skill set in the customer service realm, this course will give you the critical insights to handle customer relationships with confidence. The course content covers a wide range of topics including CRM strategy, customer segmentation, database management, and the role of technology in enhancing customer engagement. Delivered entirely online, it allows you to learn at your own pace while building up essential CRM expertise. By the end of the course, you’ll have a comprehensive understanding of the CRM landscape, along with the tools to implement successful strategies within your organisation, enhancing customer satisfaction and retention. This course provides the flexibility to improve your knowledge base from anywhere, with no need for physical attendance—ideal for busy professionals. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The CRM - Customer Relationship Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CRM - Customer Relationship Management - CPD Accredited training.

They say actions speak louder than words—and in the world of body language, this couldn’t be truer. Whether you're navigating a negotiation or simply reading between the lines in a video call, understanding non-verbal cues gives you the edge. This CPD-accredited course peels back the layers of human behaviour to reveal how posture, gestures, and facial expressions convey messages even when words fall short. It’s all about making sense of the silent conversation happening around us, every day. Designed for learners from all backgrounds, this course offers structured insights into how body language influences perception, trust, and communication. Whether you're looking to enhance your interpersonal dynamics or simply want to know when someone’s fibbing during a Zoom call—this course equips you with the knowledge to read people with greater clarity. Flexible, accessible and jargon-free, it’s a fascinating journey into what we all say without saying a word. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Understanding the Basics Module 02: Non-Verbal Communication Module 03: Science of Body Language - Head-Part 1 Module 04: Science of Body Language - Head-Part 2 Module 05: Science of Body Language - Hand Module 06: Science of Body Language - Mid Body Module 07: Science of Body Language - Lower Body Module 08: Understanding People Module 09: Personality and Types of It Module 10: Digital Body Language Module 11: Use Body Language Module 12: Persuasion or Manipulation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 15 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The The Secrets of Body Language - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our The Secrets of Body Language - CPD Accredited training.

Looking to gain a solid grasp of accountancy without stepping foot in a classroom? This CPD-accredited online course is designed to walk you through the essentials of accounting with clarity and a bit of charm. Whether you’re brushing up on the basics or curious about cash flow and balance sheets, this flexible programme is tailored to suit learners who prefer structure without the stiff upper lip. From core accounting concepts to understanding ledgers and reports, each module is packed with expert-led insights designed to build confidence at your own pace. This course is ideal for those working in administration, finance, small business operations or simply anyone keen on understanding the numbers behind the scenes. You’ll be able to study from anywhere, anytime—without having to decode jargon or wrestle with complicated theories. With lifetime access and instant certification upon completion, it’s never been simpler to explore accountancy in a way that’s straightforward, informative and smartly delivered. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Accountancy - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Accountancy - CPD Accredited training.

Everyday workplace activities—from lifting small boxes to adjusting office equipment—can carry risks when done incorrectly. This course offers a clear and structured look at the principles of safe manual handling, with a focus on reducing strain, preventing injury, and encouraging responsible movement in various job settings. Whether you work in an office, warehouse, or retail environment, understanding the basics of manual handling is vital for personal safety and a healthier work culture. Presented in a straightforward format, this CPD-accredited course is tailored for learners seeking flexible, online training without unnecessary jargon or filler. You'll explore the key causes of musculoskeletal injuries, understand how to assess movement risks, and learn how to apply basic safety strategies that can be easily remembered and implemented. It's a smart choice for those looking to enhance their awareness and approach to physical tasks—without needing to leave their desk. Course Curriculum: Introduction to Manual Handling Manual Handling: Introduction, Legislation and Guidance Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Introduction to Manual Handling - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Introduction to Manual Handling - CPD Accredited training.

Discover the fascinating world of human communication with our CPD-accredited Speech and Language Therapy course. Whether you're brushing up on your knowledge or exploring a new area of interest, this course offers a well-organised route into the key concepts surrounding speech, language, and the diverse conditions that may affect them. It’s designed for independent learners who appreciate clear structure, reliable content, and the flexibility of online study—no waiting rooms or clinical placements in sight. From the mechanics of vocal development to the signs of communication challenges across different age groups, this course helps you understand the theory behind speech and language support. You’ll explore important topics like speech disorders, language delay, autism spectrum conditions, and effective intervention strategies, all delivered in digestible modules. It’s ideal for those considering a future in support work, education, or care—or simply those with a keen interest in human expression. Course Curriculum: Module 01: An Overview of Speech Therapy Module 02: The Science of Speech Module 03: The Anatomy of Speech Module 04: Characteristic of Speech: Linguistic Discipline Module 05: Literacy and Language Development Module 06: Child Speech & Language Disorders Module 07: Adult Speech & Language Disorders Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Speech and Language Therapy - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Speech and Language Therapy - CPD Accredited training.

Business analysis plays a crucial role in helping organisations refine processes, identify growth opportunities, and deliver better outcomes. This CPD-accredited Business Analysis Course is designed for individuals looking to understand the full scope of the business analyst’s role—without stepping into boardrooms or conference rooms. Through a structured, insightful approach, this course explores key methodologies, from identifying stakeholder needs and defining requirements to evaluating solutions and monitoring performance. Each module offers a detailed look into essential business analysis concepts such as needs assessment, strategy planning, stakeholder engagement, and requirements elicitation. Whether you're aiming to enter the world of business analysis or strengthen your theoretical foundation, this course supports a flexible and informative journey. By the end, learners will have a strong grasp of the analytical mindset needed to support business improvement and decision-making in any sector. Course Curriculum: Module 01: An Introduction to Business Analysis Module 02: The Necessity of a Business Analyst Module 03: Addressing Requirements Module 04: Needs Assessment Module 05: Business Analysis Planning Module 06: Strategy Analysis Module 07: Stakeholder Analysis Module 08: Requirements Elicitation Module 09: Requirements Analysis Module 10: Traceability and Monitoring Module 11: Solution Evaluation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing Business Analysis - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Business Analysis - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Business Analysis - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Analysis - CPD Accredited training.

The Real Estate Investment – CPD Accredited Course is designed for those looking to deepen their understanding of property markets, development strategies, legal structures, and investment techniques. Whether you're eyeing residential, commercial, or mixed-use properties, this course explores the essentials of building a solid portfolio—from development and ownership to marketing and property management. You’ll also gain insight into the legal framework underpinning property rights, mortgages, leases, and co-ownership, ensuring your decisions are well-informed and legally sound. The curriculum blends timeless investment principles with up-to-date strategies tailored for today’s property landscape. From identifying profitable opportunities to managing property lifecycles and marketing listings effectively, the course walks you through key steps of smart investing. By the end, you'll be equipped to approach property investment with confidence, strategy, and a clear understanding of how to navigate the competitive world of real estate with a steady hand and sharp focus. Course Curriculum: Module 01: Property Development Module 02: Different Types of Property Module 03: Land Law Principles- Rights and Interests Module 04: Ownership, Co-ownership and Possession of the Property Module 05: Lease Bailment, License, Mortgage and Insurance Related Law Module 06: Real Estate Investment Module 07: Strategies for a Real Estate Investor Module 08: Marketing Your Property Module 09: Introduction to Property Management Module 10: The Property Management Process Module 11: The Role and Responsibilities of a Property Manager Module 12: Listing Properties and Marketing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing Real Estate Investment - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Real Estate Investment - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Real Estate Investment - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Real Estate Investment - CPD Accredited training.

Interested in the property market and keen to explore how residential properties are assessed, inspected, and valued? Our Residential Surveyor - CPD Accredited Course offers a structured introduction to the responsibilities and expectations of this profession. Whether you’re new to the field or brushing up on your knowledge, this course helps build a clear understanding of residential surveying without overcomplicating the subject matter. From exploring the core role of a residential surveyor to examining legal procedures, inspection protocols, and valuation methods, each module is tailored to explain the essentials with clarity and purpose. You’ll gain insight into everything from identifying structural issues to understanding how a property's value is determined—all with content designed to suit online learners who prefer studying at their own pace. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Residential Surveyor profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: The Role of a Residential Surveyor Module 02: Residential Surveying Legal Procedures Module 03: Residential Surveying Inspection Module 04: Residential Surveying Assessment- Part I Module 05: Residential Surveying Assessment- Part II Module 06: Valuation of Residential Property Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Residential Surveyor - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Residential Surveyor - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Residential Surveyor - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Residential Surveyor - CPD Accredited training.

Quality management is the cornerstone of any successful organisation aiming to consistently deliver exceptional products and services. This CPD accredited course offers a thorough introduction to the principles and practices that underpin effective quality management. From understanding the fundamentals of Total Quality Management to exploring advanced techniques such as Six Sigma, learners will gain valuable insights into maintaining and improving quality standards across various business functions. Throughout the course, participants will explore essential topics including quality measurement, quality control, and the vital role of supply chain management in upholding product integrity. Emphasis is also placed on recognising and addressing customer expectations, ensuring organisations meet and exceed their needs. Additionally, the course covers quality audits, enabling a structured approach to evaluating quality systems and processes. Designed for professionals seeking to deepen their knowledge in quality management, this course provides a structured path to enhancing organisational efficiency and customer satisfaction without the need for physical attendance. Course Curriculum: Module 01: Introduction to Quality Management Module 02: Total Quality Management Module 03: Quality Measurement and Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations and Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Quality Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Quality Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Quality Management - CPD Accredited training.

Discover the art and craft of compelling copywriting with this expertly designed online course. Whether you're a budding writer or a marketing professional looking to sharpen your messaging, this course offers a deep dive into creating content that captures attention and drives results. From mastering the basics to crafting headlines that command interest, each module builds your confidence in writing clear, persuasive copy tailored to various media formats. Explore the nuances of writing for digital platforms, print, press, and mainstream outlets, ensuring your words resonate with diverse audiences. Along the way, you’ll refine essential skills that enhance clarity, creativity, and impact, all presented in a format that fits your schedule. By the end, you'll have a solid grasp of what makes copy effective and how to keep readers engaged—ready to take your writing to new heights. Course Curriculum: Module 01: Introduction to Copywriting Module 02: Basics of Copywriting Module 03: Eye-Catching Headlines Module 04: Attention-Grabbing Advertisements Module 05: Essential Copywriting Skills Module 06: Online Copywriting Module 07: Press Related Copywriting Module 08: Print Media Copywriting Module 09: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Making an Impact with Creative Copy Module 13: So You Want to be a Copywriter? Module 14: Final Tips Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Copywriting - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Copywriting - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Copywriting - CPD Accredited training.