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10 Soft Skills You Need 1 Day Training in Chatham

Discover the essentials of Workplace Equality & Diversity, enhancing inclusive practices and fostering an equitable work environment. Empower your team with critical knowledge and skills.

Embark on a captivating exploration of non-verbal cues with our 'The Secrets of Body Language' course, a window into the unspoken dialogue that frames our interactions. Grasp the subtle intricacies of gestures and postures in a program meticulously crafted to decode the silent yet powerful language of the body. From the tilt of the head to the stance of confidence, you'll journey through an enlightening curriculum designed to refine your perception and enhance your communication prowess. Learning Outcomes Comprehend the fundamental elements that constitute non-verbal communication. Analyse the diverse expressions conveyed through the movements of the head and face. Interpret the silent messages articulated by hands and limbs in various contexts. Discern how personality types influence gestural communication. Employ knowledge of body language to differentiate between persuasion and manipulation. Why choose this The Secrets of Body Language course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the The Secrets of Body Language Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this The Secrets of Body Language course for? Individuals aiming to elevate their interpersonal skills. Professionals seeking to understand client and colleague non-verbal cues. Negotiators looking to gain an edge in discussions and deal-making. Leaders wishing to project confidence and inspire trust through body language. Anyone interested in the psychological aspects of communication. Career path Human Resources Specialist - £25,000 to £40,000 Sales Director - £35,000 to £60,000 Professional Negotiator - £30,000 to £50,000 Public Relations Manager - £28,000 to £45,000 Behavioural Analyst - £27,000 to £46,000 Communications Coach - £26,000 to £39,000 Prerequisites This The Secrets of Body Language does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Secrets of Body Language was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Understanding the Basics Understanding the Basics 00:46:00 Module 02: Non-Verbal Communication Non-Verbal Communication 00:40:00 Module 03: Science of Body Language - Head-Part 1 Science of Body Language - Head-Part 1 01:08:00 Module 04: Science of Body Language - Head-Part 2 Science of Body Language - Head-Part 2 00:55:00 Module 05: Science of Body Language - Hand Science of Body Language - Hand 01:34:00 Module 06: Science of Body Language - Mid Body Science of Body Language - Mid Body 01:10:00 Module 07: Science of Body Language - Lower Body Science of Body Language - Lower Body 01:03:00 Module 08: Understanding People Understanding People 01:01:00 Module 09: Personality and Types of It Personality and Types of It 00:49:00 Module 10: Digital Body Language Digital Body Language 00:58:00 Module 11: Use Body Language Use Body Language 01:01:00 Module 12: Persuasion or Manipulation Persuasion or Manipulation 00:43:00

Step into the realm of effective telephone communication with the Telephone Etiquette Online Training. Uncover the art of verbal communication, customer engagement, objection handling, and stress management. Elevate your telephone etiquette skills to deliver exceptional service and create lasting positive impressions. Learning Outcomes: Understand the nuances of telephone communication and its importance. Master verbal communication techniques to engage and connect with callers. Develop strategies to identify and serve diverse customer needs. Acquire skills to handle objections, negotiate effectively, and say 'no' professionally. Learn the art of sales by phone, message taking, and call-back strategies. Develop and perfect telemarketing scripts for successful interactions. Enhance communication etiquette in various telemarketing scenarios. Explore stress management techniques for maintaining professionalism. Why buy this Telephone Etiquette Online Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Etiquette Online Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Etiquette Online Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Telemarketers and Sales Professionals. Customer Service Representatives Seeking Enhanced Communication Skills. Individuals Looking to Improve Their Telephone Etiquette for Better Customer Interactions. Business Professionals Interested in Delivering Outstanding Customer Service. Prerequisites This Telephone Etiquette Online Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative - $25,000 to $45,000/year. Telemarketer - $30,000 to $55,000/year. Sales Associate - $35,000 to $60,000/year. Call Center Supervisor - $40,000 to $70,000/year. Customer Experience Manager - $50,000 to $90,000/year. Course Curriculum Telephone Etiquette Online Training Telemarketing and Types of Telemarketing 00:18:00 Business Practice 01:00:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:00:00 Stress Busting 00:05:00 Campaign Delivery 01:00:00 Assignment Assignment - Telephone Etiquette Online Training 00:00:00

Unleash the power of English Language to inspire, motivate, and challenge your world view. Embark on our IGCSE English Language course, devised to boost your capability to read, engage with and critically analyse a spectrum of texts. Dive deep into the 20th and 21st-century textual influences and understand how writers impact their readers. Gain proficiency in crafting clear, concise and compelling narratives across diverse styles and text formats, including letters, reports, and interviews. Aiming for accessibility, our course offers a stimulating learning experience suitable for all learners. An English Language IGCSE qualification is a valuable asset across various career paths, given the essential role of written and verbal communication in human connections and comprehension. IGCSEs are a revered qualification in the UK and globally, serving as a significant educational stepping stone for school-leavers. This self-paced, online course adheres to the latest CAIE IGCSE English Language syllabus, allowing you to learn at your leisure and convenience. With unlimited tutor support, a clear induction, and meticulously structured assignments, you'll acquire the knowledge and skills required to excel in the exam. For those undertaking final exams in the UK, we guarantee access to one of our exam centres. Your enrolment includes: Dynamic content based on the latest course specification Fast track option for 2022 exams Access to our partnered exam centres (guaranteed exam venue) Unlimited tutor support, including study plan assistance Exam pass assurance (support until you pass) English Language is a vital skill for careers requiring comprehensive English proficiency and effective written and verbal communication.  About the awarding body Awarding body: CAIE Our course code: X803 Qualification code: 0990 Cambridge Assessment International Education is the world's leading provider of international education programmes and assessments, reaching over 8 million learners in more than 170 countries. ⏱ Study Hours Anticipate between 120 and 150 hours of study time, plus additional time for assignment completion. 👩‍🏫 Study Method Our interactive online learning platform offers diverse media resources, including videos, quizzes, and activities. Materials can be printed for those who prefer physical copies. 📆 Course Duration Enrolment is open, with the course commencing on 01/09/21. You'll receive logins to MyOxbridge before the start date, with access to learning materials and two years of unlimited tutor support from the official start. 📋 Assessment Enrolment for Summer 2022 examinations is now open. Two GCSE standard written exams are required: Paper 1: Reading: 2 hours, 80 marks, 50% of IGCSE. This exam includes structured and extended writing questions based on three reading texts. Paper 2: Writing: 2 hours, 80 marks, 50% of IGCSE. This exam involves extended writing questions and a composition task. Guaranteed exam space in one of our UK exam centres is provided. Assignments throughout the course aid your progress, with tutor feedback provided, though these do not contribute towards your final grade. There is no coursework required. 👩‍🎓 Course Outcomes Successful completion results in a GCSE in English Language, issued by CAIE. We've selected syllabus (0990) as it is best suited to distance learning. ℹ️ Additional Information Difficulty - Level 2 Entry requirements - A strong command of both spoken and written English is assumed. The course includes reading and analysing texts from the 19th, 20th and 21st centuries. Therefore, this course may not be suitable for non-native English speakers. If in doubt, reach out for guidance. Course Content Explore persuasive and descriptive texts, delve into discursive and narrative texts, and unravel argumentative texts. Strengthen your comprehension and summary skills while examining classic works, such as Mary Shelley's 'Frankenstein', Leo Tolstoy's 'Anna Karenina' and George Orwell's '1984'. Develop your critical reading, evidence-based answering, note-taking, and paraphrasing skills. Deconstruct news articles, identify author bias, recognise linguistic devices, and express your thoughts and ideas fluently.

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A History of Organizational Communication A Historical Perspective Classic vs. Human Relations Communications Generational and Technological Change Digital Communication Effectiveness of Communication Channels 2. The Effectiveness of Interpersonal Skills Limitations of Self-Awareness Transactional Analysis Connecting with Powerful Communication Active Listening Non-Verbal Communication Written Communication The Power of Facilitation 3. The Pillars of Organizational Awareness Culture and Behavior Creating Psychological Safety Inclusion and Belonging Sweaty-Palmed Conversations Care and Challenge Each Other 4. The Adaptation of Communication Strategies Factors in Communication Communication Barriers Adapting to Different Learning and Communication Styles Communication Strategies Across Time Position and Posture Additional course details: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

10 Soft Skills You Need 1 Day Training in Stirling

10 Soft Skills You Need 1 Day Training in Chelmsford

10 Soft Skills You Need 1 Day Training in Aberystwyth

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.