27753 Courses

Step into the rewarding realm of education with our 'Enhancing Adult Literacy and Numeracy Skills' course. This program is a beacon for those passionate about adult education, offering a comprehensive guide to understanding and teaching essential literacy and numeracy skills. The course sets off with an overview of adult literacy and numeracy, providing a solid foundation for educators and learners alike. You will explore the unique aspects of adult learning, uncovering strategies to effectively teach reading, writing, speaking, and listening. This course isn't just about imparting knowledge; it's about unlocking the potential in every adult learner, equipping you with the tools to transform lives through education. Journey through the curriculum to grasp the nuances of planning and assessment in literacy education. You'll delve into teaching numeracy, including percentages, statistical functions, and probabilities, ensuring a well-rounded approach to adult education. The course also incorporates the use of technology in learning, a crucial element in modern education. Later modules address learning difficulties, inclusive teaching practices, and the latest policies and practices in adult education. By the conclusion of this course, you'll possess not only a deeper understanding of adult literacy and numeracy but also the practical skills to make a significant impact in the field of adult education. Learning Outcomes Understand the fundamentals of adult literacy and numeracy. Explore various adult learning theories and teaching methodologies. Develop skills in planning and assessing literacy programs. Gain proficiency in teaching numeracy, including advanced concepts. Learn to integrate technology and inclusive practices in adult education. Why choose this Enhancing Adult Literacy and Numeracy Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Enhancing Adult Literacy and Numeracy Skills course for? Educators and trainers specializing in adult education. Volunteers working in adult literacy and numeracy programs. Career changers interested in the field of adult education. Community leaders aiming to improve local educational initiatives. Educational policymakers and curriculum developers. Career path Adult Literacy Teacher: £25,000 - £40,000 Numeracy Educator: £24,000 - £39,000 Educational Program Coordinator: £27,000 - £45,000 Community Education Officer: £26,000 - £42,000 Education Policy Advisor: £30,000 - £50,000 Curriculum Developer: £28,000 - £47,000 Prerequisites This Enhancing Adult Literacy and Numeracy Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Enhancing Adult Literacy and Numeracy Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Overview of Adult Literacy and Numeracy Overview of Adult Literacy and Numeracy 00:18:00 Module 02: Understanding Adult Learning Theories Understanding Adult Learning Theories 00:16:00 Module 03: Teaching and Learning Literacy Teaching and Learning Literacy 00:16:00 Module 04: Teaching and Learning Literacy Writing, Speaking and Listening Teaching and Learning Literacy Writing, Speaking and Listening 00:10:00 Module 05: Planning and Assessment Literacy Planning and Assessment Literacy 00:13:00 Module 06: Learning Numeracy Learning Numeracy 00:18:00 Module 07: Learning Numeracy Percentage, Statistical Functions and Probabilities Learning Numeracy Percentage, Statistical Functions and Probabilities 00:15:00 Module 08: Teaching Numeracy Teaching Numeracy 00:16:00 Module 09: Technology in Learning Technology in Learning 00:13:00 Module 10: Adult Learning Difficulties Adult Learning Difficulties 00:16:00 Module 11: Inclusive Learning Inclusive Learning 00:17:00 Module 12: Policy and Practice Policy and Practice 00:12:00

Dive deep into the intricacies of educational planning and instruction with 'Planning, Delivery and Assessment in Teaching'. Delve into an enriching journey where you'll unravel the secrets of boosting students' learning skills, honing their ability to think critically, and discovering innovative lesson delivery techniques. Learn the pivotal role of ICT in modern education, the art of setting clear, impactful targets, and the nuanced ways of recording progress while ensuring feedback is both constructive and actionable. Learning Outcomes Develop an advanced understanding of strategies to enhance student learning skills. Evaluate and apply sophisticated methods to foster critical thinking. Acquire insights into contemporary lesson delivery techniques and methodologies. Recognise the transformative impact of ICT in the educational realm. Master the skills of setting effective targets and monitoring progression while delivering beneficial feedback. Why buy this Planning, Delivery and Assessment in Teaching course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Planning, Delivery and Assessment in Teaching there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Planning, Delivery and Assessment in Teaching course for? Aspiring educators keen to amplify their teaching methodologies. School administrators seeking innovative approaches in curriculum design. Tutors wishing to enrich their individualised instruction techniques. Curriculum developers aiming to incorporate technology effectively. Professional trainers aiming to refine their instructional prowess. Prerequisites This Planning, Delivery and Assessment in Teaching does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Planning, Delivery and Assessment in Teaching was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Education Coordinator: £30,000 - £40,000 Curriculum Designer: £35,000 - £45,000 Instructional Technologist: £40,000 - £50,000 Learning and Development Consultant: £42,000 - £52,000 Teaching and Learning Advisor: £33,000 - £43,000 Education Programme Manager: £45,000 - £55,000 Course Curriculum Module 01: Learning Skills Development Learning Skills Development 00:15:00 Module 02: Critical Thinking Skills Critical Thinking Skills 00:11:00 Module 03: Lesson Delivery Methods Lesson Delivery Methods 00:19:00 Module 04: ICT in Education ICT in Education 00:19:00 Module 05: Effective Target Setting Effective Target Setting 00:18:00 Module 06: Record and Monitor Record and Monitor 00:18:00 Module 07: Providing Constructive Feedback Providing Constructive Feedback 00:13:00

Adult learners are a diverse group with different backgrounds and unique requirements. As an educator, understanding how adults learn is crucial in crafting educational experiences that truly resonate with them. This Mastering Adult Learning: A Comprehensive Guide for Educators course empowers you with the necessary knowledge and capabilities to provide effective teaching for adults. The course equips you with the tools to meet the different needs of adult learners and deliver learning experiences that are impactful and meaningful.   Get an in-depth understanding of the adult learner, familiarise yourself with fundamental learning theories, and master the principle of andragogy with Modules 01 to 03. Sharpen your educational strategies with our comprehensive approach. Modules 04 to 09 walk you through the various aspects of teaching adults, including planning educational programs, designing engaging learning experiences, and facilitating adult learning effectively. These modules help shape your knowledge and proficiency to make your educational sessions dynamic and impactful.   Keeping pace with the digital era, our course also ensures you are well-versed with the latest advancements in adult learning. Module 10 introduces you to the concept of adult learning in the digital age, while Module 11 explores current innovations and issues. The final module provides a detailed look into the provision of adult education and lifelong learning in the United Kingdom, making this course relevant and insightful for educators globally.    Embark on this journey with us and elevate your skills to become an expert in adult learning. Enrol in the course today! Learning Outcome: Upon completion of the Mastering Adult Learning course, you should be able to:   Grasp the core principles of adult learning and teaching methodologies. Understand and apply various learning theories in educational contexts. Implement andragogy for effective adult education. Master strategies for planning and designing adult educational programs. Hone skills for facilitating learning experiences tailored for adults. Adapt to the digital landscape of adult education. Gain insight into the adult education system and lifelong learning in the UK. Who is this course for: This Mastering Adult Learning course is ideal for:   Current educators aiming to specialise in adult learning. Aspiring teachers looking to gain a foothold in adult education. HR professionals seeking to enhance workplace training programs. Adult learners desiring a deeper understanding of their learning process. EdTech enthusiasts interested in the advancements in adult digital learning. Career Path: Our Mastering Adult Learning course will prepare you for a range of careers, including:   Adult Learning Tutor: £25,000 - £35,000 per year. Lifelong Learning Coordinator: £30,000 - £40,000 per year. Corporate Trainer: £35,000 - £50,000 per year. E-Learning Designer: £40,000 - £55,000 per year. Adult Education Program Director: £45,000 - £60,000 per year. Higher Education Lecturer (Adult Learning): £50,000 - £70,000 per year. Certification After studying the course materials of the Mastering Adult Learning: A Comprehensive Guide for Educators course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options.    A CPD Accredited PDF Certificate - £4.99 A CPD Accredited Hardcopy Certificate - £8.00. A PDF Transcript - £4.99 A Hardcopy Transcript - £9.99.   Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Mastering Adult Learning: A Comprehensive Guide for Educators course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Course Curriculum Module 01: Introduction to Adult Learner and Adult Learning Introduction to Adult Learner and Adult Learning 00:12:00 Module 02: Understanding Learning Theories Understanding Learning Theories 00:10:00 Module 03: Andragogy: A Theory of Adult Learning Andragogy: A Theory of Adult Learning 00:10:00 Module 04: Approaches to Adult Learning Approaches to Adult Learning 00:21:00 Module 05: Teaching Adults Teaching Adults 00:18:00 Module 06: Adult Learning Process and Practice Adult Learning Process and Practice 00:15:00 Module 07: Planning Programs for Adults Planning Programs for Adults 00:12:00 Module 08: Designing Learning Experiences Designing Learning Experiences 00:12:00 Module 09: Facilitating Adult Learning Facilitating Adult Learning 00:10:00 Module 10: Adult Learning in the Digital Age Adult Learning in the Digital Age 00:10:00 Module 11: Innovation and Issues in Adult Learning Innovation and Issues in Adult Learning 00:15:00 Module 12: The Provision of Adult Education and Lifelong Learning in the United Kingdom The Provision of Adult Education and Lifelong Learning in the United Kingdom 00:07:00

Embark on a transformative journey with 'Growth Mindsets for Teachers and Learners'. Dive deep into the world of mindset development, exploring the difference between a growth and fixed mindset. Whether you're a teacher aiming to foster an environment of continual learning or an eager learner desiring to unlock the utmost potential, this course serves as your comprehensive guide. The curriculum navigates the principles, practices, tools, and pathways pivotal to instilling a growth mindset, concluding with crucial elements like leadership traits and effective communication related to it. Learning Outcomes Distinguish between growth and fixed mindsets and their implications. Understand the foundational principles and practices behind nurturing a growth mindset. Acquire strategies to embed growth mindset methodologies within the classroom environment. Recognise the tools and techniques to fortify one's growth mindset journey. Grasp the significance of growth mindset-driven language and leadership in educational settings. Why buy this Growth Mindsets for Teachers and Learners course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Growth Mindsets for Teachers and Learners there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Growth Mindsets for Teachers and Learners course for? Teachers seeking methodologies to cultivate a progressive learning atmosphere. Students eager to embrace challenges and boost their learning potential. School leaders wanting to foster a culture of perseverance and resilience. Parents aiming to reinforce growth mindset principles at home. Educational professionals desiring an insight into mindset-driven leadership and communication. Prerequisites This Growth Mindsets for Teachers and Learners does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Growth Mindsets for Teachers and Learners was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Teacher: £25,000 - £40,000 School Counsellor: £27,000 - £37,000 Education Consultant: £30,000 - £50,000 School Administrator: £18,000 - £25,000 Training Coordinator: £23,000 - £35,000 Instructional Designer: £28,000 - £45,000 Course Curriculum Module 01: Understanding Growth Mindset Understanding Growth Mindset 00:20:00 Module 02: How To Develop a Growth Mindset How To Develop a Growth Mindset 00:15:00 Module 03: Growth Mindset Versus Fixed Mindset Growth Mindset Versus Fixed Mindset 00:20:00 Module 04: Growth Mindset For Learners Growth Mindset For Learners 00:20:00 Module 05: Principles and Practice of Growth Mindset Principles and Practice of Growth Mindset 00:22:00 Module 06: Growth Mindset In Classroom Growth Mindset In Classroom 00:18:00 Module 07: Tools For Growth Mindset Tools For Growth Mindset 00:15:00 Module 08: The Path To a Growth Mindset The Path To a Growth Mindset 00:15:00 Module 09: Growth Mindset and Leadership Growth Mindset and Leadership 00:15:00 Module 10: Growth Mindset Language and Communication Growth Mindset Language and Communication 00:25:00

The Pricing Practices and Market Failure course aims to provide students with an understanding of the role of prices in market economies and how pricing practices can contribute to market failure. The course examines the various factors that influence pricing decisions, such as market structure, consumer behaviour, and government policies.After the successful completion of the course, you will be able to: Understand Price Discrimination & International Price Discrimination. Understand Transfer Pricing & Pricing in Practice Cost-Plus Pricing. Explore Different types of Pricing in Practice. Understand Capital Budgeting. Understand how to Evaluate Investment Projects. Understand Market failure and regulation. Understand Risk Analysis. The course examines the various factors influencing pricing decisions, such as market structure, consumer behaviour, and government policies. Students will learn about different pricing strategies, including price discrimination, bundling, and dynamic pricing, and their implications for market outcomes. The course also covers the concept of market failure and the various market failures, including externalities, public goods, and asymmetric information. The course examines the various factors that influence pricing decisions, such as market structure, consumer behavior, and government policies. Students will learn about different pricing strategies, including price discrimination, bundling, and dynamic pricing, and their implications for market outcomes. The course also covers the concept of market failure and the various types of market failures, including externalities, public goods, and asymmetric information. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Pricing Practices and Market Failure Self-paced pre-recorded learning content on this topic. The Pricing Practices and Market Failure Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Pricing Manager Marketing Analyst Sales Manager Product Manager Business Consultant Economist Financial Analyst Market Research Analyst CEO, Director, Manager, Supervisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Welcome to our Online COSHH Training course, designed to equip you with the knowledge and skills necessary to understand and manage the risks associated with hazardous substances in the workplace. This comprehensive course will provide you with a thorough understanding of COSHH regulations, the identification of hazardous substances, risk assessment procedures, and effective control measures. By completing this Online COSHH Training course, you will gain the necessary knowledge and skills to effectively identify, assess, and control hazards associated with hazardous substances in the workplace. With a strong understanding of COSHH regulations and best practices, you will contribute to creating a safer and healthier work environment for yourself and your colleagues. Get started on your COSHH journey today and take the first step towards ensuring safety and compliance in your workplace!

This course aims to equip learners with the skills and knowledge to use customer insights to drive business growth effectively. It covers various topics, including customer insight framework, context marketing, and different market contexts. By the end of the course, learners will be able to create a customer-centric approach to their business strategies, leverage consumer data to make informed decisions, and ultimately achieve their business goals. After completing this course, you will be able to: Understand the nature and utility of Customer Insights. Differentiate different types of Customer Insights. Understand the utilize sources tools and ways to Collect Customer Insights. Understand Customer Insight Framework. Understand the value of Context Marketing. In this course, the learner will learn about customer insight frameworks and context marketing strategies, and how to apply different types of customer insights to your business to improve customer satisfaction and drive growth. The learner will also examine various market contexts and their impact on consumer behaviour. The aim of this course is to equip learners with the skills and knowledge to effectively use customer insights to drive business growth. It covers various topics, including customer insight framework, context marketing, and different market contexts. By the end of the course, learners will be able to create a customer-centric approach in their business strategies, leverage consumer data to make informed decisions, and ultimately achieve their business goals. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding the Customer Insights in Different contexts Self-paced pre-recorded learning content on this topic. Understanding the Customer Insights in Different Contexts Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Insights Analyst Consumer Research Manager Market Research Consultant Consumer Insights Strategist Customer Experience Specialist Market Intelligence Analyst Customer Insights Coordinator Consumer Behaviour Researcher Market Insights Manager Customer Analytics Consultant Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Elevate your professional impact with our 'Report Writing Training' course. Master essential skills in planning, researching, and presenting effective reports. Enhance your business communication, writing proficiency, and strategic planning. Enroll now for comprehensive training that empowers you to create compelling reports that drive success in any professional environment.

Duration 3 Days 18 CPD hours This course is intended for Participants are any IT specialist eager to become an industry recognized expert on Veeam software solutions:System Engineer / Administrator Backup / Virtualization Administrators Pre-Sales / Post-Sales / Solution Architects / Consultants Overview This certification is an excellent investment for an IT professional looking to increase productivity, reduce operating costs, increase potential for personal career advancement and gain recognition from the employer and customers. By completing the Veeam Certified Engineer (VMCE) course you should be able to:Get more functionality out of Veeam solutionsIdentify and resolve issues more efficientlyGain a distinction from your peers The Veeam Certified Engineer (VMCE) course is a 3 day technical deep-dive focused on teaching consultants and engineers to architect, implement, optimize and troubleshoot the Veeam software solution. Introduction Introduction Overview of Veeam products Hypervisor Support Veeam Backup & Replication key features Veeam One key features Veeam Management Pack vCloud Director Support Key concepts Backup Methods Scheduling Changed Block Tracking (CBT) Compression and Deduplication Retention Policy Veeam ONE features and functionality Auto Discovery of Backup and Virtual Infrastructure Business Categorization Pre-Defined Alerting Unattended monitoring Reporting and dashboards Agentless data gathering Hyper-V specific features Veeam One Deployment Veeam One assessment Tool Deployment Solution Architecture Deployment Scenarios Prerequisites Upgrading Veeam Backup & Replication Initial Configuration Adding Servers Adding a VMware Backup Proxy Adding a Hyper-V Offhost Backup Proxy Adding Backup Repositories Performing Configuration Backup and Restore Getting to Know User Interface Performing Backup Creating Backup Jobs Creating VM Copy Jobs Instant VM Recovery Replication (Replication Job, Failover, Failback) Insight into Replication Insight into Failover Insight into Failback SureBackup, SureReplica SureBackup Recovery Verification SureReplica Restore your VMs and Objects Data Recovery Restoring Microsoft Exchange and SharePoint objects Working with Veeam Backup & Replication Utilities 3-2-1 rule (Backup to tape, WAN, Backup Copy) Wan Accelerator Offsite Backup Copy Job Delegate file and VM restores with Veeam Backup Enterprise Manager Veeam Backup Enterprise Manager RESTful API HP StoreVirtual VSA Product Editions Product Editions Comparison Full and Free Troubleshooting How to review and analyze the issue Search for additional information Veeam Support Additional course details: Nexus Humans Veeam Certified Engineer (VMCE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Veeam Certified Engineer (VMCE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans