2716 Courses

10 Soft Skills You Need 1 Day Training in Northampton

10 Soft Skills You Need 1 Day Training in Arbroath

Overview This Leadership and Management course is essential reading for anyone wanting to improve their skills and reach their potential as a team leader or manager. The course is fully interactive and prompts you to assess your own leadership or management style and then learn how to develop it further. The course covers key topics such as effective communication, the importance of managing your time well, how to build solid relationships with your team, mental fitness and taking care of your own well-being, and how to better solve workplace problems.

Event Planning 1 Day Training in Bangor

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10 Soft Skills You Need 1 Day Training in Swansea

10 Soft Skills You Need 1 Day Training in Norwich

10 Soft Skills You Need 1 Day Training in Bangor

English Language Course for adult students who want to study for 5 weeks and attend 25 hours of lessons per week. 

Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention