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24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! The English for Healthcare Assistant online course is a comprehensive program designed to help healthcare assistants improve their English language skills. This English for Healthcare Assistant course covers a wide range of topics, including medical vocabulary, communication techniques, and cultural competency. With this English for Healthcare Assistant online course, healthcare assistants will be able to better understand and communicate with patients, colleagues, and supervisors. This English for Healthcare Assistant course comes with a FREE PDF certificate upon completion, which can be added to your CV or resume to demonstrate your commitment to professional development and your proficiency in the English language. The English for Healthcare Assistant course covers the following topics: Medical Vocabulary Communication Techniques Cultural Competency Patient-Provider Interactions Reading and Interpreting Medical Documents Conversation and Dialogue Practice By taking this English for Healthcare Assistant course, you will be able to: Understand and use medical vocabulary effectively Communicate effectively with patients, colleagues, and supervisors Read and interpret medical documents with confidence Enhance your cultural competency when working with patients from diverse backgrounds Enrol now to improve your English language skills and advance your career in the healthcare industry. Gifts Courses with this English for Healthcare Assistant: Course 01: Healthcare Assistant Diploma Course 02: Phlebotomy Training *** Course Curriculum of the English for Healthcare Assistant course*** Module 01: Human Body Vocabulary with Pictures Introduction to human body vocabulary, featuring visual aids to enhance understanding of anatomical terms and concepts. Module 02: Equipment, Instruments and Lab Tests Overview of medical equipment, instruments, and common laboratory tests, including their purposes and proper usage. Module 03: Acronyms and Abbreviation Explains frequently used medical acronyms and abbreviations, essential for efficient communication in healthcare settings. Module 04: Digestive System Covers the anatomy and functions of the digestive system, including common disorders and diagnostic procedures. Module 05: Cardiovascular System Focuses on the cardiovascular system, detailing the heart, blood vessels, and circulatory processes. Module 06: Blood and Immunity System Explores the components and functions of the blood and immune system, emphasizing their roles in health and disease. Module 07: Respiratory System Introduction to the respiratory system, including anatomy, physiology, and common respiratory conditions. Module 08: Musculoskeletal System Discusses the musculoskeletal system, covering bones, muscles, joints, and their roles in movement and support. Module 09: Central Nervous System Overview of the central nervous system, including the brain, spinal cord, and neurological functions. Module 10: Professional Communication and Behaviour Highlights the importance of professional communication and behaviour in healthcare, focusing on effective interaction with colleagues and patients. Module 11: Interviewing Techniques Teaches essential interviewing techniques for gathering accurate patient information and building rapport. Module 12: Adapting Communication to a Patient's Ability to Understand Provides strategies for modifying communication methods to suit patients' comprehension levels, ensuring clear and effective information exchange. Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the English for Healthcare Assistant course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: Human Body Vocabulary with Pictures 21:03 1: Module 01: Human Body Vocabulary with Pictures Preview 21:03 Module 02: Equipment, Instruments and Lab Tests 13:56 2: Module 02: Equipment, Instruments and Lab Tests 13:56 Module 03: Acronyms and Abbreviation 22:59 3: Module 03: Acronyms and Abbreviation 22:59 Module 04: Digestive System 11:47 4: Module 04: Digestive System 11:47 Module 05: Cardiovascular System 11:15 5: Module 05: Cardiovascular System 11:15 Module 06: Blood and Immunity System 07:40 6: Module 06: Blood and Immunity System 07:40 Module 07: Respiratory System 08:11 7: Module 07: Respiratory System 08:11 Module 08: Musculoskeletal System 08:22 8: Module 08: Musculoskeletal System 08:22 Module 09: Central Nervous System 07:30 9: Module 09: Central Nervous System 07:30 Module 10: Professional Communication and Behaviour 13:03 10: Module 10: Professional Communication and Behaviour 13:03 Module 11: Interviewing Techniques 22:06 11: Module 11: Interviewing Techniques 22:06 Module 12: Adapting Communication to a Patient's Ability to Understand 13:46 12: Module 12: Adapting Communication to a Patient's Ability to Understand 13:46 Assessment (Optional) 15:00 13: Assessment 15:00 Order Your Certificate 02:00 14: Order Your CPD Certificate 01:00 15: Order Your QLS Endorsed Certificate 01:00 Who is this course for? This English for Healthcare Assistant course is suited for those who are Interested in pursuing a career in this sector. Committed to improving their abilities. Trying to establish a productive workforce. Attempting to boost office productivity. Determined to create an employee-friendly environment. Requirements You will not need any prior background or expertise to enrol in this English for Healthcare Assistant course. Career path This English for Healthcare Assistant course will help you to excle your career in following fields, as well as in the United Kingdom, the average yearly salary for healthcare professionals is as follows: Healthcare Assistant: £23,000 Nurse: £35,000 Doctor: £90,000 Medical Translator: £32,000 Medical Researcher: £45,000 Medical Sales Representative: £45,000 Certificates Certificate Accredited by CPDQS Digital certificate - Included Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed Certificate Accredited by CPDQS Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

🚀 Unlock the Secrets to Explosive Customer Growth with 'Mastering Customer Growth: Advanced Sales Tactics Unveiled' Online Course! 🚀   Are you ready to elevate your sales game and propel your business to new heights? Welcome to a transformative journey designed to supercharge your customer growth - introducing our exclusive online course: 'Mastering Customer Growth: Advanced Sales Tactics Unveiled.'   🔍 Module 1: INTRODUCTION Dive into the fundamentals of customer growth with an in-depth introduction. Lay the groundwork for success as we explore the key principles, industry insights, and the mindset needed to thrive in today's competitive market. Unleash your potential and set the stage for a customer-centric revolution. 🚀 Module 2: SELLING STRATEGIES EXPLAINED Gain a competitive edge by mastering advanced selling strategies that go beyond the basics. From persuasive communication techniques to psychological triggers that drive conversions, this module unveils the secrets of top-performing sales professionals. Elevate your approach, build lasting relationships, and close deals with confidence. 🌐 Module 3: MULTICHANNEL SELLING OVERVIEW Explore the dynamic world of multichannel selling and discover how to maximize your reach across diverse platforms. From social media to e-commerce, we break down the intricacies of multichannel selling, providing you with a comprehensive overview of the strategies and tools needed to thrive in today's interconnected market.   🔥 What You'll Gain: Proven techniques to enhance customer growth Advanced selling strategies for increased conversions Comprehensive understanding of multichannel selling Insider insights from industry experts Practical tips and real-world case studies Networking opportunities with fellow professionals   🌟 Who Is This Course For? Sales Professionals seeking a competitive advantage Entrepreneurs and Business Owners aiming for rapid customer growth Marketing Executives looking to optimize sales strategies Anyone passionate about mastering the art of customer growth   💡 Enroll Now and Revolutionize Your Sales Approach! Don't miss this opportunity to gain a competitive edge in today's dynamic market. Join 'Mastering Customer Growth: Advanced Sales Tactics Unveiled' and unlock the strategies that will propel your business to unprecedented success.   🚀 Secure Your Spot Today! 🚀 Course Curriculum Module 1- INTRODUCTION Importance of a Selling Strategies 00:00 Module 2- SELLING STRATEGIES EXPLAINED Direct and Indirect Models 00:00 Selling Models of Well Known Companies 00:00 Why Selling Strategy Matters 00:00 Choosing Your Sales Model 00:00 Do a Feasibility Check 00:00 What Investors care about 00:00 Keys to Success 00:00 Module 3- MULTICHANNEL SELLING OVERVIEW Additional Selling Strategies 00:00

🌟 Birth Doula - Support During and After Birth Course Overview 🌟 Welcome to the 'Birth Doula - Support During and After Birth' course, a comprehensive program designed to empower individuals with the knowledge and skills to provide compassionate and informed support to expecting mothers and families throughout the entire childbirth journey. Whether you're a healthcare professional, aspiring doula, or someone passionate about maternal well-being, this course is your gateway to becoming a trusted birth companion. Course Highlights: Module 1: Introduction to Birth Doula Work Discovering the Role: Gain insights into the history and evolution of birth doula work. Understand the key responsibilities and ethical considerations that come with being a birth companion. Communication Skills: Learn effective communication techniques to establish trust and build strong relationships with expecting parents. Module 2: Prenatal Support Antenatal Education: Dive into prenatal care, childbirth education, and the importance of empowering parents with knowledge before the big day. Emotional Support: Explore strategies to provide emotional support during pregnancy, addressing fears, and promoting a positive mindset. Module 3: Labor Support Comfort Measures: Acquire hands-on techniques to support mothers during labor, including massage, positioning, and breathing exercises. Advocacy in the Delivery Room: Understand the doula's role in advocating for the birthing person's preferences and helping create a supportive environment. Module 4: Postpartum Support Newborn Care and Breastfeeding: Learn the basics of newborn care and support breastfeeding mothers during the postpartum period. Emotional Well-being: Explore the emotional and physical challenges postpartum, and discover strategies to provide ongoing support and care. Module 5: Supporting Diverse Populations Cultural Competence: Recognize and appreciate the diversity within the birthing community. Understand how to tailor support to meet the unique needs of individuals from various cultural backgrounds. Inclusive Practices: Explore inclusive language, practices, and considerations when working with diverse populations. Why Choose Our Course: Expert Instruction: Learn from seasoned professionals with extensive experience in birth doula work. Interactive Learning: Engage in practical exercises, case studies, and role-playing to reinforce your skills. Flexible Schedule: Access course materials online at your own pace, making it ideal for busy professionals and parents. Join Us on this Transformative Journey!   Course Curriculum Module 1- Introduction to Birth Doula Work Introduction to Birth Doula Work 00:00 Module 2- Prenatal Support Prenatal Support 00:00 Module 3- Labor Support Labor Support 00:00 Module 4- Postpartum Support Postpartum Support 00:00 Module 5- Supporting Diverse Populations Supporting Diverse Populations 00:00

Level 7: Business Management Online This Level 7: Business Management course is appropriate for both eager novices and seasoned professionals. Through this course, you will learn everything you need to know to start or progress your career in Business Management at the highest possible level. It will help you develop technical abilities as well as a deep understanding of business management. The course will educate you on operational management, risk management, succession planning, project management, and others. Learning Outcomes At the end of the Level 7: Business Management course, the learner will be able to: Provide a brief idea about Business Management and its importance. Discuss all the terms related to Business Management. Clarify the differences between a leader and a manager. Describe the theory of leadership and management to encourage organisational direction. Determine the personal and technical skills needed to attain strategic objectives. Develop a personal improvement plan. Describe the concepts of strategic business management. Understand the UK law and regulations related to business. Develop an action plan for an organisation. You can also learn about numerous strategic techniques and business management preparation in this Training Tale Level 7: Business Management course. Additionally, this step-by-step online course will teach you how to respond to issues that arise during running a business, helping you make well-informed management decisions. Enrol today and take the next step toward achieving your personal and professional goals. 15 COURSES BUNDLE INFO Main Course : Level 7 Business Management Course Additional Courses Course 01: Level 7 Diploma in Facilities Management Course Course 02: Level 5 Retail Management Course Course 03: Level 5 Diploma in Risk Management Course Course 04: HR and Payroll Management Course 05: Level 5 Report Writing Course Course 06: Workplace First Aid Training Course 07: Fire Safety Level 2 Course 08: Property Management Course 09: Level 2 Customer Service Course 10: Childcare and Nutrition Course 11: Level 1 Diet and Nutrition Course Course 12: Level 5 Health and Safety at Work Course 13: Level 5 Diploma in Nutrition Course Course 14: Level 4 Diploma in Child Counselling Course [ Note: Free PDF certificate will provide as soon as completing the Level 7: Business Management Course] Level 7: Business Management Course Curriculum of Level 7: Business Management Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law Assessment Method of Level 7: Business Management After you have finished Level 7: Business Management Course, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least 60%. As soon as you pass the examination, you will be qualified to request your certification. Certification of Level 7: Business Management After completing the MCQ/Assignment assessment for Level 7: Business Managementcourse, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 7: Business Management This Level 7: Business Management course is highly recommended for: Entrepreneurs. Small business owners. Existing business professionals. Program Manager. Facility Manager. Program Administrator. Students Recent graduates. Requirements Level 7: Business Management There are no specific requirements for this Level 7: Business Managementcourse because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 7: Business Management course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 7: Business Management The Level 7: Business ManagementCourse is designed to give you the skills and knowledge you need to land your dream job, advance at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

Explore our comprehensive Chaperone Training for Child Safety course, addressing crucial topics such as intimate examination, sexual misconduct prevention, legal responsibilities, and infection control. Equip yourself with essential skills and knowledge to ensure the well-being of children in diverse settings. Join us in fostering a secure environment through responsible and empathetic chaperoning. Enroll now for a rewarding journey in enhancing child safety and professional development.

🌟 Unlock the Power of Persuasion and Elevate Your Sales Game! 🌟   🚀 Are you ready to revolutionize your sales approach and achieve unparalleled success? Welcome to 'Mastering Persuasive Communication for Sales' - your gateway to becoming a persuasive sales powerhouse! 🚀   🔥 Imagine having the ability to captivate your audience effortlessly, compelling them to say 'Yes!' at every turn. This comprehensive online course is meticulously crafted to equip you with the indispensable skills needed to become a persuasive maestro in the realm of sales.   🎯 Here's what awaits you on this transformational journey: 💡 Proven Strategies: Gain exclusive access to battle-tested techniques and strategies employed by top sales professionals worldwide. Learn how to craft compelling narratives, leverage psychological triggers, and master the art of persuasion to influence decisions effectively.   🔑 Communication Mastery: Discover the keys to unlocking the secrets of effective communication. From honing your body language to perfecting your tone and words, you'll learn how to create an irresistible magnetism in every interaction.   📈 Sales Psychology Unveiled: Delve into the psychology behind customer behavior and decision-making processes. Understand the core principles that drive buying decisions, enabling you to anticipate needs and guide prospects seamlessly through the sales funnel.   🌐 Online & Offline Mastery: Whether you're engaging face-to-face or navigating the digital landscape, this course covers both online and offline persuasive communication techniques, ensuring you're equipped for any sales scenario.   🏆 Real-World Applications: Put theory into action with practical exercises, role-playing scenarios, and case studies that simulate real-world sales situations. Sharpen your skills in a risk-free environment and gain the confidence to excel in any sales conversation.   🎓 Expert Guidance: Led by industry experts with a wealth of experience in sales and communication, this course provides unparalleled guidance, offering insights and tips that can only be gained from years of successful practice.   📈 Elevate your sales game and skyrocket your success! Enroll now in 'Mastering Persuasive Communication for Sales' and unlock the doors to a whole new level of sales prowess. Your journey towards becoming a persuasive communication virtuoso begins today! 🚀💼 Course Curriculum INTRODUCTION Introduction 00:00 My Story 00:00 SALES SCRIPTING TACTICS AND STRATEGIES Embracing Sales 00:00 Embrace Sales Scripting 00:00 The 7 Step Script Writing Formula 00:00 The 5 Laundry Lists - Part 1 00:00 The 5 laundry lists - Part 2 00:00 Sales Scripting Techniques - Part 1 00:00 Sales Scripting Techniques - Part 2 00:00 CONCLUSION Scripting Best Practices and Conclusion 00:00

Overview Raise awareness about Dementia and learn how to support and treat those individuals that have the condition. This Dementia Training course has been designed to teach anyone about the impact of Dementia, and what is needed to cope with it. The course has been written with help from industry experts and explains why Dementia cases are rising. It will provide you with all the necessary abilities and knowledge needed to successfully care for a Dementia patient and the changes that you can expect to see in them. The training also extends to communication techniques and appropriate medication usage. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Dementia Training. It is available to all students, of all academic backgrounds. Requirements Our Dementia Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 10 lectures • 01:25:00 total length •Module 01: Introduction to Dementia: 00:10:00 •Module 02: Status of Dementia: 00:10:00 •Module 03: Attitudes Toward Dementia: 00:15:00 •Module 04: Awareness and Prevention of Dementia: 00:10:00 •Module 05: Law, Ethics and Safeguard Regarding Dementia: 00:10:00 •Module 06: Strategies for Caring: 00:10:00 •Module 07:The Cost of Dementia: 00:05:00 •Module 08: Drug for Dementia: 00:10:00 •Module 09: Living with Dementia: 00:05:00 •Assignment - Diploma in Dementia Care and Awareness: 00:00:00

Overview Discover the knowledge and abilities needed to support and care for families in crisis and support the UK's Social Care system. This valuable and useful course will raise your awareness of the strains that affect family units in society today and how they can be assisted. The Family Support Worker Diploma course has been expressly designed to aid those regularly working with children and parents and needing guidance on how to interact successfully with the individuals involved. To accomplish this, you will be taught professional safeguarding methods, communication techniques, awareness of UK laws and legislation, and relationship building systems for appropriate uses. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Family Support Worker Diploma. It is available to all students, of all academic backgrounds. Requirements Our Family Support Worker Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 8 lectures • 04:35:00 total length •Module 01: Introduction to Family Support Work: 00:24:00 •Module 02: Legislation, Policy and Guidance: 00:51:00 •Module 03: Solving Family Issues - Part 1: 00:49:00 •Module 04: Solving Family Issues - part 2: 00:45:00 •Module 05: Safeguarding - Assessing need and providing help (Part 1): 00:33:00 •Module 06: Safeguarding - Assessing Need and Providing Help (Part 2): 00:37:00 •Module 07: Building Relationships: 00:36:00 •Assignment - Family Support Worker Diploma: 00:00:00

Transform your passion for fitness into a fulfilling career with our Fitness Instructor Course: Beyond Workout Routines - Inspiring Change. Gain expertise in anatomy, exercise programming, nutrition, and coaching skills. Elevate your professional practice with business skills, and delve into exercise physiology. Become a well-rounded fitness professional ready to inspire positive change. Enroll now for a transformative journey in holistic wellness and advanced fitness management.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00