26730 Courses

Extended Diploma in Alternative MedicineThe Medicines not commonly used for treatment can be useful Alternative medicine is a term that describes medical treatments that are used instead of traditional therapies. Some people also refer to it as 'integrative,' or 'complementary' medicine. If you are interested in alternative medicine and treatments then this course will be useful to you. The field of alternative therapy is very diverse. It encompasses practices spanning diet and exercise changes, hypnosis, chiropractic adjustment, and poking needles into a person's skin. There are plenty of popular alternative treatments such as acupuncture, chiropractic medicine, magnetic field therapy and many more. Alternative medicine can also be considered as natural healing since it does not undergo any artificial process which almost every medical prescription has gone through. This course will provide you with the chance to learn about natural healing and alternative medicine. You will learn all about holistic treatment and why there are a lot of people who choose this even though most of it has no therapeutic claims from the medical industry. Course Highlights Extended Diploma in Alternative Medicine is an award winning and the best selling course that has been given the CPD Certification. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Alternative Medicine into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Alternative Medicine Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Alternative Medicine is CPD certified. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Alternative Medicine is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in Alternative Medicine - Updated Version Introduction to Alternative Medicine 00:25:00 Whole Medical Systems 00:38:00 Mind-Body Techniques 00:29:00 Biologically Based Practices 00:18:00 Manipulative and Body-Based Therapies (Part 1) 00:26:00 Manipulative and Body-Based Therapies (Part 2) 00:31:00 Energy Therapies 00:27:00 The Use and Regulations of Alternative Medicine 00:13:00 Extended Diploma in Alternative Medicine - Old Version Module 1: Natural Healing What Is Spiritual Healing? FREE 01:00:00 History of Spiritual Healing FREE 01:00:00 Altered Mental State Healing 01:00:00 Yoga 01:00:00 The Chakras 01:00:00 Conclusion 00:15:00 Module 2: Alternative Medicine What Is Nature Cure? 00:30:00 Catechism of Nature Cure 01:00:00 What Is Life? 01:00:00 The Unity of Disease and Treatment 01:00:00 The Unity of Acute Diseases 01:00:00 The Laws of Cure 01:00:00 Suppression Versus Elimination 01:00:00 Inflammation 01:00:00 The Effects of Suppression of Venereal Diseases 01:00:00 Suppressive Surgical Treatment of Tonsillitis and Enlarged Adenoids 00:30:00 Cancer 01:00:00 Women's Suffering 01:00:00 The Treatment of Acute Diseases by Natural Methods 01:00:00 The True Scope of Medicine 01:00:00 Homeopathy 01:00:00 The Diphtheria Antitoxin 01:00:00 Vaccination 01:00:00 Surgery 01:00:00 Chronic Diseases 01:00:00 Crises 01:00:00 Periodicity 01:00:00 What About The 'Chronic'? It Takes So Long 01:00:00 The Treatment of Chronic Diseases 01:00:00 Vitality 01:00:00 Natural Dietetics 01:00:00 Acid Diseases 01:00:00 Fasting 01:00:00 Hydrotherapy Treatment of Chronic Disease 01:00:00 Air and Light Baths 01:00:00 Correct Breathing 01:00:00 Physical Exercise 01:00:00 Manipulative Treatment Massage 01:00:00 Legitimate Scope and Natural Limitations of Mental and Metaphysical Healing 01:00:00 The Difference Between Functional and Organic Disease 01:00:00 The Two-fold Attitude of Mind and Soul 01:00:00 The Symphony of Life 00:30:00 The Three-fold Constitution of Man 01:00:00 Mental Therapeutics 01:00:00 How Shall We Pray? 01:00:00 Scientific Relaxation and Normal Suggestion 01:00:00 Conclusion 00:30:00 Module 3: Holistic Treatment General Holistic Health Tips 01:00:00 Vitamins and Herbs 01:00:00 Natural Food Choices 01:00:00 Skin Remedies 01:00:00 Mock Exam Mock Exam- Extended Diploma in Alternative Medicine 00:30:00 Final Exam Final Exam- Extended Diploma in Alternative Medicine 00:30:00

In today's modern world, almost everything depends on computers, technology and Internet. So, it is important to keep data and information stored inside computers safe. Thanks to Internet, the world has become smaller and it's easier to reach people. But this has increased the amount of data leakage, hacking and unauthorised access. In order to reduce such incidents, it's essential to keep computers and Internet secure. This is where Cyber Security comes in. If you want to work as an IT specialist or Cyber Security expert, our Accredited Diploma in Cyber Security is designed just for you. You will learn about hacking, different types of malware and viruses. Besides that, you will learn how to keep computers and network secure from security breaches. This course provides you fundamental knowledge of Internet security and safety measures that initially prevents many unwanted attack to computers through internet. Course Highlights Accredited Diploma in Cyber Security is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Cyber Security into 26 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 15 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Cyber Security Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Cyber Security is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Cyber Security is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Accredited Diploma in Cyber Security - Updated Version Introduction 00:04:00 Cyber Security Everything You Need to Know 00:10:00 Types of Cyber Attacks 00:11:00 What is Hacking and How to Prevent It 00:10:00 Types of Hackers 00:08:00 Types of Malwares and How to Recognize Them 00:10:00 How to Detect and Protect Your Business From Malware Attacks 00:09:00 How to Identify, Prevent and Recover from Crypto Jacking 00:08:00 What is Phishing and Tips to Protect from Phishing Attacks 00:07:00 How to Guard Yourself from Visiting Unsafe Websites 00:10:00 Reduce the Risk of Cyber Attacks - Top Cyber Security Practices to Prevent a breach 00:08:00 Latest Cyber Security Tools You Should Know 00:10:00 Skill Needed for Cyber Security Expert 00:09:00 Tips to Create an Ideal Budget in Covid Era 00:06:00 How Should Companies Adapt their new Security Strategy post Pandemic? 00:05:00 Accredited Diploma in Cyber Security - Old Version Introduction FREE 00:30:00 Child Safety Online FREE 01:00:00 Secure Payment Sites 01:00:00 Online Banking 00:30:00 How To Keep Your Password Safe 00:30:00 Common Scams 01:00:00 How I Got Pharmed 01:00:00 Virus Protection 01:00:00 Self Maintenance 00:30:00 Personal Information Online 01:00:00 Is The Internet Safe? 00:30:00 Mock Exam Mock Exam- Accredited Diploma in Cyber Security 00:20:00 Final Exam Final Exam- Accredited Diploma in Cyber Security 00:20:00

This Course at a Glance Learn how to report and record accidents that occur at any construction site Understand how to administer basic first aid during any emergency within the premises Know how to use personal protective equipment to ensure your safety Understand how hazardous substances affect the environment Learn how to protect the environment with effective waste control around the site Understand how breathing in dust and fumes can cause respiratory problems such as asthma and discover ways to prevent it Understand how excessive noise and vibration can cause permanent and temporary hearing loss and learn ways to prevent it Understand how to set up health and welfare facilities to create a better working environment in terms of ensuring safety Identify several risks and hazards and learn to implement safer work practices within the work environment Identify common safety warning signs and learn how to respond to them Learn how to control and prevent fire and electrical failure with the help of certain tools and equipment Learn how to manage safe site transport and lifting operations Learn how to operate a mobile elevated work platform Understand the use of personal fall prevention equipment to prevent falls from occurring Learn how to work safely at excavations and in confined spaces within the working environment Learn how to conduct COSHH assessments to determine the destructive nature of any substance Preparation for the CITB Health, Safety and Environment Test Course Overview CITB stands for the Construction Industry Training Board which tests workers of the industry sector in various fields to improve their safety and boost productivity on site. Having a workforce who has passed the CITB Health, Safety and Environment test generate a positive message about the company ensuring that workers are and can continue to be safe on the site and can prevent themselves from any risk of injury. This comprehensive CITB Health and Safety Awareness Course will prepare you to surpass the CITB Health, Safety and Environment test giving an incentive to your employer that you are safe to work on site. This CITB Health and Safety Awareness Course is specially designed for candidates who have completed their Level 1 Health and Safety in a Construction Environment course and want to prepare for the touch screen test.  This CITB Health and Safety Awareness Course will help you understand your general responsibilities to remain safe and ensure others are safe while working on site. This course will also help you to identify the safety warning signs and respond in accordance to it through proper control and prevention. You will be equipped to design several risk assessments for any kind of industry hazard and learn how to report unsafe acts to prevent an accident. Upon successful completion of this CITB Health and Safety Awareness Course, you will be equipped with the appropriate skills and knowledge to sit for the CITB Health, Safety and Environment test. Who should take this course? This extensive CITB Health and Safety Awareness Course is aimed at: Candidates who have completed their Level 1 Health and Safety in a Construction Environment course and want to prepare for the touch screen test Anyone looking to gain knowledge about maintaining Health and Safety in any Construction Industry Whether you are a candidate looking to ace your touch screen test or an owner of any construction industry willing to create awareness about the benefits of undertaking the CITB Health, Safety and Environment test, this CITB Health and Safety Awareness Course will set you up with the appropriate skills and knowledge to do so. Entry Requirements There are no academic entry requirements for this Preparation for the CITB Health, Safety and Environment Test Online Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This CITB Health and Safety Awareness Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: General Responsibilities Module 2: Accident Reporting and Recording Module 3: First Aid and Emergency Procedures Module 4: Personal Protective Equipment Module 5: Environmental Awareness and Waste Control Module 6: Dust and Fumes (Respiratory Hazards) Module 7: Noise and Vibration Module 8: Health and Welfare Module 9: Manual Module 10: Safety Warning Signs Module 11: Fire Prevention and Control Module 12: Electrical Safety, Tools and Equipment Module 13: Site Transport Safety and Lifting Operations Module 14: Working at Height Module 15: Excavations and Confined Spaces Module 16: Hazardous Substances Module 17: Mock Test Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the CITB Health and Safety Awareness Course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 Overview This Course at a Glance Learn how to report and record accidents that occur at any construction site Understand how to administer basic first aid during any emergency within the premises Know how to use personal protective equipment to ensure your safety Understand how hazardous substances affect the environment Learn how to protect the environment with effective waste control around the site Understand how breathing in dust and fumes can cause respiratory problems such as asthma and discover ways to prevent it Understand how excessive noise and vibration can cause permanent and temporary hearing loss and learn ways to prevent it Understand how to set up health and welfare facilities to create a better working environment in terms of ensuring safety Identify several risks and hazards and learn to implement safer work practices within the work environment Identify common safety warning signs and learn how to respond to them Learn how to control and prevent fire and electrical failure with the help of certain tools and equipment Learn how to manage safe site transport and lifting operations Learn how to operate a mobile elevated work platform Understand the use of personal fall prevention equipment to prevent falls from occurring Learn how to work safely at excavations and in confined spaces within the working environment Learn how to conduct COSHH assessments to determine the destructive nature of any substance Preparation for the CITB Health, Safety and Environment Test Course Overview CITB stands for the Construction Industry Training Board which tests workers of the industry sector in various fields to improve their safety and boost productivity on site. Having a workforce who has passed the CITB Health, Safety and Environment test generate a positive message about the company ensuring that workers are and can continue to be safe on the site and can prevent themselves from any risk of injury. This comprehensive CITB Health and Safety Awareness Course will prepare you to surpass the CITB Health, Safety and Environment test giving an incentive to your employer that you are safe to work on site. This CITB Health and Safety Awareness Course is specially designed for candidates who have completed their Level 1 Health and Safety in a Construction Environment course and want to prepare for the touch screen test.  This CITB Health and Safety Awareness Course will help you understand your general responsibilities to remain safe and ensure others are safe while working on site. This course will also help you to identify the safety warning signs and respond in accordance to it through proper control and prevention. You will be equipped to design several risk assessments for any kind of industry hazard and learn how to report unsafe acts to prevent an accident. Upon successful completion of this CITB Health and Safety Awareness Course, you will be equipped with the appropriate skills and knowledge to sit for the CITB Health, Safety and Environment test. Who should take this course? This extensive CITB Health and Safety Awareness Course is aimed at: Candidates who have completed their Level 1 Health and Safety in a Construction Environment course and want to prepare for the touch screen test Anyone looking to gain knowledge about maintaining Health and Safety in any Construction Industry Whether you are a candidate looking to ace your touch screen test or an owner of any construction industry willing to create awareness about the benefits of undertaking the CITB Health, Safety and Environment test, this CITB Health and Safety Awareness Course will set you up with the appropriate skills and knowledge to do so. Entry Requirements There are no academic entry requirements for this Preparation for the CITB Health, Safety and Environment Test Online Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This CITB Health and Safety Awareness Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: General Responsibilities Module 2: Accident Reporting and Recording Module 3: First Aid and Emergency Procedures Module 4: Personal Protective Equipment Module 5: Environmental Awareness and Waste Control Module 6: Dust and Fumes (Respiratory Hazards) Module 7: Noise and Vibration Module 8: Health and Welfare Module 9: Manual Module 10: Safety Warning Signs Module 11: Fire Prevention and Control Module 12: Electrical Safety, Tools and Equipment Module 13: Site Transport Safety and Lifting Operations Module 14: Working at Height Module 15: Excavations and Confined Spaces Module 16: Hazardous Substances Module 17: Mock Test Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of the CITB Health and Safety Awareness Course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQ Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org Course Fee £25 £60 58% OFF 👉 CPD UK Accredited PDF Certificate Included 4 interest-free payments of £6.25 Preparation for the CITB Health, Safety and Environment Test Online Course quantity ENROL NOW Duration: * Hours Instant Access Get In Touch Today Live CHAT WITH US CALL ON - 0300 124 5585 Certificate of Achievement Valuable Certification On completion of the CITB Health and Safety Awareness Course, you will be eligible to download CPD accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99

Do you experience sudden slowdowns in your computer's performance, notwithstanding when you just have maybe a couple programs running? Have you seen a slack in your web surfing, despite the fact that you have a fast broadband connection? This is most likely because spyware or adware is taxing your framework, backing things off for you while sending data you may not need to be sent to places you probably don't need it sent to. The terrible news is that this stuff is everywhere now, including coming from sites of reputable companies that you have chosen to do business with. The best news is that our PC Safety Diploma helps you to malware-proof your PC. Course Highlights Certified PC Safety Diploma is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified PC Safety Diploma into 5 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified PC Safety Diploma Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified PC Safety Diploma is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified PC Safety Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Why You Need To Worry About 'Malware' 01:00:00 Viruses 01:00:00 Spyware/Adware 01:00:00 Safety & Security at the Browser Level 00:30:00 Glossary of Terms 01:00:00 Mock Exam Final Exam

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Most businesses are divided into two categories, which are the product based business and the service based business. Knowing the difference will give the potential business owner a better overview of what is expected from these two very different styles. Our course helps you distinguish between these categories of business which in turn helps you decide the accompanying tools that you should choose to enhance the business experience and also to contribute positively to the ease of running the business entity. You will also learn how to do market research to choose the best service based company. Course Highlights Accredited Diploma in Service Business Synergy is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Service Business Synergy into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 4 hours, 15 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Service Business Synergy Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Service Business Synergy is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Service Business Synergy is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Service Business Basics 00:30:00 Use Market Research To Choose The Best Service Based Company 00:30:00 Beef Up Your Marketing Skills 00:30:00 Put Together Up Your Website 01:00:00 Brainstorming Unique Advertising Ideas 00:30:00 Stay On Top Of Customer Service 00:30:00 Types Of Service Based Companies 00:30:00 Wrapping Up 00:15:00 Mock Exam Final Exam

Description:  This Microsoft Word course is designed for all individuals, whether a beginner or someone who is looking into learning about its advanced techniques. This course will drive you from the very basic to the advanced level of Microsoft Word. You will explore how to design, create and customise professional data with Microsoft Word. You will also go through the advanced features and functions that Microsoft Word provides. In this course, you will learn the necessary skills, knowledge, and information of Microsoft Word. Who is this course for? This course is perfect for individuals who are looking forward to developing their skills of using Microsoft Word application. For any professional employee or students who want to expand their knowledge in Microsoft Word. Entry Requirement: This course is available to all learners, of all academic backgrounds. However, an education and experience in accounting is an advantage. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 3 Diploma in Microsoft Word will be very beneficial and helpful, especially to the following professionals: Office Manager. Secretary. Administrative Assistant. Administrator. PA. Microsoft Word for Beginners Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Word for Newbies - Activities 00:00:00 Microsoft Word for Intermediate Level Module One - Getting Started 00:30:00 Module Two - Customizing Word 01:30:00 Module Three - Working with Reusable Content 01:30:00 Module Four - Working with Templates 01:30:00 Module Five - Working with Sections and Linked Content 01:30:00 Module Six - Managing Versions and Tracking Documents 01:30:00 Module Seven - Using Cross References 01:30:00 Module Eight - Creating Mail Merges and Labels 01:30:00 Module Nine - Working with Master Documents 01:30:00 Module Ten - Working with Macros 01:30:00 Module Eleven - Working with Forms 01:30:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Word Intermediate Level 00:00:00 Microsoft Word Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with the Word Window 01:00:00 Module Three - Advanced Editing and Formatting Tasks 01:00:00 Module Four - Working with Illustrations 01:00:00 Module Five - Formatting Pictures 01:00:00 Module Six - Adding SmartArt 01:00:00 Module Seven - Adding Tables 01:00:00 Module Eight - Inserting Special Objects 01:00:00 Module Nine - Working with Document References 01:00:00 Module Ten - Reviewing Your Document 01:00:00 Module Eleven - Using Comments and Tracking 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Word Advanced Level 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Microsoft Word 00:30:00 Final Exam Final Exam- Level 3 Diploma in Microsoft Word 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00