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Do you sometimes wonder what makes some people such great communicators? Like them, do you want to become a master communicator? Do you want to learn how to overcome the communication challenges impacting your success? If yes, then enrol in this course now and master the art of communication. Communication is the key to financial wealth, loving relationships, and all good things in life. It is the area of human behaviour which is most talked about and less understood. Effective communication is hardly taught and even more rarely learned in our society. What follows is an outline of a few of the many keys to mastering the art of communication. Superior communication skills are unquestionably essential to living a life by your design. This course aims to help you to improve your communication skills massively. It will teach you how to interact with people in the world of business and ultimately achieve success. You learn how to draw and keep audience attention, both verbally and non-verbally. Your body will end up becoming a powerful weapon, enabling you to captivate and fascinate the audience and your interlocutors. Course Highlights Certified Professional Diploma in Public Speaking is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Professional Diploma in Public Speaking into 10 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 9 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Professional Diploma in Public Speaking Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Professional Diploma in Public Speaking is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Professional Diploma in Public Speaking is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Mock Exam Final Exam

Negotiate is a crucial part of our professional and personal lives - whether it's devising agreements with clients or solving issues with our family. The implications of these negotiations can be huge, and if we miss the opportunity to negotiate or handle the conversation poorly, we lose out. Negotiation how to craft agreements how to craft agreements that give everyone more begin your negotiations you have received agreement. Negotiation how to craft agreements that give everyone more a masterclass in crafting agreements that produce excellent result and even better . The Negotiation: How To Craft Agreements That Give Everyone More will teach you how to prepare for and engage in every negotiation to achieve better results for yourself and others - whether you're drawing up a contract with a new client, buying a house or, often the trickiest of all, settling family disagreements. What will you learn? On this course, you will learn all the key elements that are necessary when creating agreements that give everyone more. These include: Principles of collaborative negotiation How to structure your negotiation Understanding the power of variables Preparing Proposing Bargaining Agreeing Understanding personality How to avoid common gambits Requirements You need to have opportunities to negotiate in your professional or personal life Who is the target audience? Anyone who wants to work with others to produce long term results in their professional and personal lives What people are saying about this course? 'Gavin's is a special gift....If this is your first exposure to his talent, you are in for a treat.' - Marc Nohr - CEO of Fold7 'It's great to have such an honest, practical and enjoyable guide to the art of negotiation' - Mike Morton - Leadership Trainer Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview FREE 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 01:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Course Certification Resources Negotiation: How To Craft Agreements That Give Everyone More 00:00:00

The purpose of this How to be a Presenter People Want to Listen to Again & Again is to allow you to deliver effective presentations to suit every audience and industry. The course will teach you how to deliver presentations in real-time settings with the ability to react and adapt to new data and end with a call-to-action which will monetise and justify the audience's time. You will get all the techniques of developing engaging speech that will attract your audience. You will learn how to deliver incredible presentations to audiences and make the experience so memorable that audiences will want to follow up with meetings, orders, partnerships and other ROI activities. After successfully completing the course, you will be able to create a unique and audience-centric presentation and make the audience engaged. What you'll learn By the end of this course you will be able to open a presentation that is: confidently delivered unique professional audience-centric memorable with clear key aims, messages & objectives congruent with you and your style, the venue, and the audience Requirements None An Introduction to the 8 Awesome Presentation Openings Course An Introduction to Presentation Skills - 8 Awesome Openings FREE 00:05:00 Do you want to be ordinary? Describing & explaining a box standard or traditional presentation opening 00:06:00 "imagine" Describing & explaining an 'imagine', or 'suppose' presentation opening 00:07:00 Be seen as up-to-date Describing & explaining a topical presentation opening 00:06:00 What & why - its quite simple really Describing & explaining a 'What & Why' presentation opening 00:05:00 Let me get in your mind! Describing & explaining an audience thought provoking presentation opening 00:08:00 Can I have a volunteer...or two? Describing, explaining & showing how to open with audience 00:05:00 A picture paints a 1000 words - or more Describing & explaining the use of imagery in your presentation 00:10:00 Are you listening? Describing & explaining how audio can be used to open your presentation opening 00:10:00 What can we conclude? Which one should you choose 00:05:00 Course Certification

Whether you're speaking in a team meeting or presenting in front of an audience, delivering a great speech is a huge achievement. Your presentation can strongly affect the way that people think about you. That's why public speaking causes so much anxiety and concern. The Perfect Presenting: Top Tips for Public Speaking with Alan Stevens course will be providing you with public speaking tips that help to overcome your anxiety, disperse myths, and better your performance. You'll introduce with a few scientifically-proven characteristics of compelling public speakers that you should follow to become an influential and inspiring leader. Besides, you'll learn multiple ways to hinder fear and learn to deliver a memorable speech. Also, learn how to draft the structure for your speech, and present winning speeches. What Will I Learn? Being confident to deliver any type of speech Being able to create and deliver a great speech at short notice Knowing how to create and deliver your core message Knowing how to handle any type of question Knowing how to cope with any problems Requirements: No prerequisites Introduction Introduction to the Course and Instructor FREE 00:03:00 So You've Been Asked to Make a Speech or Presentation: Key Questions 00:01:00 Designing Your Speech Assessing Your Audience 00:01:00 Objectives 00:01:00 What Do They Want to Hear? 00:02:00 Deciding Your Outcomes 00:02:00 Starting Your Speech 00:02:00 The Key Opening Statement 00:02:00 The Core Message Exercise 00:01:00 The Close 00:01:00 Closing Professionally 00:03:00 Keeping Them Interested 00:03:00 Using Notes 00:03:00 Rehearsing 00:02:00 Preparation Preparing to Speak 00:02:00 Controlling Your Nerves 00:02:00 The Day Before 00:02:00 On The Day 00:02:00 Failsafe Measures 00:02:00 Handling Questions 00:05:00 Presentation Aids Presentation Aids 00:03:00 Handouts: What Will They Add? 00:02:00 How Much Information? 00:01:00 Using Graphics 00:01:00 How to Present like a Professional Speaking like a Professional 00:02:00 Perfect Performing 00:01:00 Keeping to the Point 00:02:00 WIIFM? 00:01:00 Conclusions Summary 00:01:00 Next steps / Resources 00:01:00 Course Certification

Step into a world where exceptional service is the hallmark of excellence. Our unique online training programme for waiters is designed to transform your approach to the art of dining. Whether you're just starting or looking to refine your skills, this course provides an invaluable foundation in the subtleties of superior service. From understanding the intricacies of the food service business to mastering the nuances of creating a remarkable first impression, you'll gain insights that set you apart in the bustling world of hospitality. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Embrace the journey towards becoming an indispensable asset to any dining establishment. Learn the secrets of maintaining composure and extending genuine friendliness under pressure. Discover the essential practices of personal health, hygiene, and sanitary food handling that ensure safety and satisfaction for every guest. Equip yourself with the knowledge of the products you serve, the sequences that define seamless service, and the additional responsibilities that make you a versatile and dependable team member. This comprehensive training goes beyond the basics, offering guidance on supervisory roles and safety considerations to mould you into a well-rounded, confident, and capable individual ready to enhance any dining experience. Join us and elevate your service to extraordinary levels. Course Curriculum Module 01: Facts about Food Service Business and waiters Module 02: The First Impression You Make Module 03: Calmness & Friendliness Module 04: Personal Health and Hygiene Module 05: Sanitary Food Handling Module 06: Personal Skills Module 07: Product Knowledge and Service Module 08: Service Sequences Module 09: Additional Responsibilities Apart from Food Serving Module 10: Supervisory Responsibilities Module 11: Safety Considerations Learning Outcomes: Understand key facts about the food service industry and waiter roles. Make a positive first impression in a service environment. Maintain calmness and demonstrate friendliness with customers. Uphold personal health and hygiene standards in food service. Apply sanitary food handling techniques to ensure safety. Develop essential personal skills for effective food service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals new to the food service industry. Waiters seeking to improve their service skills. Hospitality students wanting practical industry knowledge. Restaurant staff aiming for career advancement. Food service supervisors needing comprehensive training. Career path Waiter Restaurant Supervisor Food Service Manager Hospitality Trainer Banquet Server Catering Assistant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This masterclass provides a comprehensive introduction to hypnosis, combining theoretical knowledge with practical experience, setting the stage for deeper exploration in future sessions.

Duration 5 Days 30 CPD hours This course is intended for Students preparing to take the CCNP Collaboration certification Network administrators Network engineers Systems engineers Overview After taking this course, you should be able to: - Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model - Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool - Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM - Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup - Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy - Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns - Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services - Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups - Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network - Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways - Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM - Describe additional considerations for deploying video endpoints in Cisco Unified CM - Describe the integration of Cisco Unity with Cisco Unified CM and the default call handler The Understanding Cisco Collaboration Foundations (CLFNDU) v1.1 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco© Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities. Course Outline Exploring The Path To Collaboration Introducing Cisco Unified Communications Manager And Initial Parameters Xploring Endpoints And The Registration Process Exploring Codecs And Call Signaling Managing Users In Cisco Unified Communication Manager Describing A Basic Dial Plan Describing Class Of Service Enabling Endpoints And Features Describing The Cisco Isr As A Voice Gateway Exploring Cisco Unified Communication Manager Media Resources Reporting And Maintenance Exploring Additional Requirements For Video Endpoints Describing Cisco Unity Connection

Duration 5 Days 30 CPD hours This course is intended for This course is for system administrators or anyone who will be installing, configuring, and managing a Deployment Solution system. Overview This course includes practical exercises using your own network by means of virtual computers enabling you to learn and fine tune the skills required to be successful in your working environment. This course is designed for the professional tasked with installing, configuring, and managing a Deployment Solution system. Deployment Solution Overview Symantec software overview Symantec Management Platform overview Installing Deployment Solution and pcAnywhere Installation prerequisites Installing the Symantec Installation Manager Installing Deployment Solution Installing agents and plug-ins Upgrading Deployment Solution Deployment Solution Console Fundamentals Console fundamentals Creating and managing Jobs and Tasks Scheduling Jobs and Tasks Monitoring Jobs and Tasks Searching for Jobs, Tasks, and computers Configuring Deployment Solution Adding configuration files and keys Symantec Network Boot Service Preboot configurations Configuring Network Boot Service (PXE/BSDP) Driver database management Preparing a Computer for Imaging Including agents and plug-ins Installing Software Installing software updates and service packs Creating Images Imaging Tools and Types About Prepare for Image capture tasks Creating Images PC Transplant with Deployment Solution PC Transplant overview Creating a PCT template file PC Transplant tasks Editing Personality Packages Building and editing A2i files Deploying Operating Systems & Performing Computer Migrations Deploying Images & Performing Computer Migrations Deploying computer images Unicast and multicast imaging Advanced options when deploying images Changing a computer?s system configuration Initial Deployment imaging Imaging predefined computers Disk preparations Performing scripted OS installations Jobs to migrate computers Installing and Using Deployment Site Servers Understanding Sites and Site Servers Understanding & Installing Deployment Site Server Components Image Management Advanced Features Using job conditions Custom Ghost imaging and Ghost tools Editing image files Creating bootable media Remote control with pcAnywhere Solution About pcAnywhere Solution Installing Symantec pcAnywhere Solution and plug-in Starting a pcAnywhere session Managing a pcAnywhere session Configuring pcAnywhere settings Additional course details: Nexus Humans Symantec Deployment Solution 7.5 - Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Symantec Deployment Solution 7.5 - Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to: Identify the different types of tools and techniques available Apply change management successfully Review what to look for when applying business case thinking to Root Cause Analysis Develop a process to systematically approach problems Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems. Section 1: RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? What is Root Cause? RCA Benefits and Approaches Event and Casual Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Section Summary and Conclusions Section 2: Enhance use of RCA tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Tool: Cause and Effect Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Tool: Design / Application Review Section 3: Problem Resolution and Prevention Section Objectives The Secret of Solving Problems: -A Note about Statistical Control -A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN): -What is Business Process Modeling Notation (BPMN)? -Benefits of BPMN -Basic Components of BPMN Technique: Business Process Maturity Model Five Levels of Maturity Section 4: Capability Improvement for RCA Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? -Awareness of the need for change -Desire to participate and support the change -Knowledge on how to change -Ability to implement required skills and behaviors -Reinforcement to sustain the change The ADKAR Model: Reinforcement Section 5: Course Summary and Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Resource Guide Questions

Microsoft® Project Goes Agile Through this engaging presentation, you will see how to use agile methods to track your projects in Project Online Desktop Client. You'll find out how to create new agile projects or apply agile views to your existing waterfall projects. In addition, you will learn how to: Track your projects using Scrum and Kanban methodologies, including viewing task boards, creating backlogs, and tracking sprints, as well as viewing reports on agile statistics. How to use agile methods to track your projects in Project Online Desktop Client Create new agile projects Apply agile views to your existing waterfall projects Track projects using Scrum and Kanban methodologies