The learning objectives that we believe you require to be covered within the training include: A detailed understanding of the CDM 2015 Regulations and how they should work in practice An understanding of the key roles (Designer, Principal designer, contractor, principal contractor and client) under CDM 2015 What constitutes design and when you may be acting as a designer The requirements for notification Pre construction information, the construction phase plan and the H&S file An opportunity for delegates to ask questions and gain clarification on specific project requirements 1 Introduction Why manage health and safety? The costs of accidents Construction industry statistics Why CDM 2015? 2 Overview of health and safety law and liabilities Criminal and civil law Liability Enforcement and prosecution Compliance - how far do we go? Statutory duties 3 Health and safety law in construction - the current framework Framework of relevant legislationHealth and Safety at Work etc Act 1974Management of Health and Safety at Work Regulations 1999Construction (Design and Management) Regulations 2015Work at Height Regulations 2005 Who is responsible for the risks created by construction work? Shared workplaces/shared responsibilities Control of contractors - importance of contract law 4 CDM 2015 - the principles and current best practice Scope - what is construction? Application - when do the Regulations apply? The CDM management systemDutyholders (client, designer, principal designer, principal contractor, contractor)Documents (pre construction information, Notification, construction phase Plan, H&S File)Management process The 2015 HSE guidance / industry best practice Clarification of roles and responsibilities 5 Competence under CDM 2015 What is 'Competence'? The criteria to be used in construction Achieving continuous improvement 6 Part 4 Construction Health Safety and Welfare Overview of Part 4 Responsibilities Welfare arrangements 7 Risk assessment and the role of the designer Principles of risk assessment Loss prevention / hazard management What is a suitable risk assessment?Design v construction risk assessmentThe client is a designer?Whose risk is it? 8 Risk assessment exercise Understanding the principles of design risk assessment Identifying hazards under the control of clients and designers Quantifying the risk 9 Questions, discussion and review
Duration 1 Days 6 CPD hours This course is intended for This course is intended for network engineers, support personnel, reseller support, and others responsible for implementing ScreenOS products. Overview After successfully completing this course, you should be able to: Configure attack prevention features, including: ?SCREEN options; Deep Inspection (DI); and Antivirus (AV) scanning. Configure URL filtering. Configure antispam filters. This course meets the business needs of customers who are deploying the attack prevention features of ScreenOS software. The course focuses specifically on the attack-related features and assumes familiarity with ScreenOS software. Upon completing this course, you should be able to return to work and successfully configure and verify the desired attack prevention features. Chapter 1: Course Introduction Chapter 2: ScreenOS Basics Review Concepts Review Configuration Review Lab: ScreenOS Basics Review Chapter 3: SCREEN Options Multilayer Network Protection Types of Attacks SCREEN Options Configuration SCREEN Best Practices Lab: SCREEN Options Configuration Chapter 4: Deep Inspection Deep Inspection Overview Attack Database Configuration Policy Configuration Logging and Monitoring Lab: Deep Inspection Configuration Chapter 5: Antivirus Antivirus Operations Antivirus Configuration?Kaspersky Antivirus Configuration?ICAP Verifying Operations Lab: Antivirus Configuration Chapter 6: Web Filtering Web-Filtering Options Web-Filtering Configuration Verifying Operations Lab: Configuring Web Filtering Chapter 7: Antispam Antispam Concepts Antispam Configuration Verifying Operations Lab: Antispam Configuration Additional course details: Nexus Humans Attack Prevention with Juniper Networks Firewalls training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Attack Prevention with Juniper Networks Firewalls course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for This course is intended for: Data platform engineers Solutions architects IT professionals Overview In this course, you will learn to: Apply data lake methodologies in planning and designing a data lake Articulate the components and services required for building an AWS data lake Secure a data lake with appropriate permission Ingest, store, and transform data in a data lake Query, analyze, and visualize data within a data lake In this course, you will learn how to build an operational data lake that supports analysis of both structured and unstructured data. You will learn the components and functionality of the services involved in creating a data lake. You will use AWS Lake Formation to build a data lake, AWS Glue to build a data catalog, and Amazon Athena to analyze data. The course lectures and labs further your learning with the exploration of several common data lake Introduction to data lakes Describe the value of data lakes Compare data lakes and data warehouses Describe the components of a data lake Recognize common architectures built on data lakes Data ingestion, cataloging, and preparation Describe the relationship between data lake storage and data ingestion Describe AWS Glue crawlers and how they are used to create a data catalog Identify data formatting, partitioning, and compression for efficient storage and query Lab 1: Set up a simple data lake Data processing and analytics Recognize how data processing applies to a data lake Use AWS Glue to process data within a data lake Describe how to use Amazon Athena to analyze data in a data lake Building a data lake with AWS Lake Formation Describe the features and benefits of AWS Lake Formation Use AWS Lake Formation to create a data lake Understand the AWS Lake Formation security model Lab 2: Build a data lake using AWS Lake Formation Additional Lake Formation configurations Automate AWS Lake Formation using blueprints and workflows Apply security and access controls to AWS Lake Formation Match records with AWS Lake Formation FindMatches Visualize data with Amazon QuickSight Lab 3: Automate data lake creation using AWS Lake Formation blueprints Lab 4: Data visualization using Amazon QuickSight Architecture and course review Post course knowledge check Architecture review Course review
Duration 4 Days 24 CPD hours This course is intended for Systems engineers Network engineers Field engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe the key concepts of segment routing Implement and verify IGP segment routing Migrate an existing Multiprotocol Label Switching (MPLS) LDP-based network to segment routing Implement and verify TI-LFA segment routing Instantiate segment routing policies Instantiate multidomain segment routing policies Configure and verify BGP prefix segments and SR-based services The Implementing Segment Routing on Cisco IOS XR (SEGRTE201) v2.0 course covers the fundamental concepts of Segment Routing (SR), how to configure and verify segment routing within an Interior Gateway Protocol (IGP), and the interworking of Label Distribution Protocol (LDP) with segment routing. You will learn how to implement Topology-Independent Loop-Free Alternate (TI-LFA) using segment routing, and how to instantiate and verify segment routing traffic engineering policies. You will also learn how to implement segment routing within Border Gateway Protocol (BGP). Introduction to Segment Routing Examining Unified Fabric Routing Exploring Segment Routing Concepts Examining Segment Types Examining the Segment Routing Global Block (SRGB) IGP Segment Routing Implementation and Verification Examining the IGP Control Plane Examining SRGB and IGP Interactions Examining Prefix and Adjacency SIDs Intermediate System to Intermediate System (IS-IS) Multilevel and Open Shortest Path First (OSPF) Multi-Area Configuring and Verifying IS-IS SR Operation Configuring and Verifying OSPF SR Operation Segment Routing and LDP Interworking SR and LDP Interworking Data Plane Mapping Server Function and Configuration Interworking Deployment Models Topology Independent ? Loop Free Alternate Examining Classic LFA Examining TI-LFA Fundamentals Implementing and Verifying TI-LFA for SR Traffic Implementing and Verifying SR TI-LFA for LDP Traffic TI-LFA and SR LDP Interworking Segment Routing Policies ? Traffic Engineering (SR-TE) Exploring SR Policies Introducing the Anycast and Binding SIDs Enabling and Verifying SR Policies Instantiating SR Policies Instantiating SR Policies using BGP Dynamic Multidomain SR Policies Configuring and Verifying a Path Computation Element (PCE) Configuring and Verifying BGP Link-State (LS) Configuring Multidomain SR Policies with a PCE Configuring Multidomain SR Policies with On Demand Next-Hop (ODN) Segment Routing?Based Services Examining the BGP Prefix-SID Operation Configuring and Verifying the BGP Prefix SID Examining Egress Peer Engineering Examining the BGP Prefix-SID Operation SR Flexible Algorithm and Performance Measurement (PM) Delay SR-Enabled VPNs
Duration 2 Days 12 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Overview Describe the history and rationale for MPLS, as well as its basic terminology. Explain the MPLS label operations (push, pop, swap) and the concept of label-switched path (LSP). Describe the configuration and verification of MPLS forwarding. Describe the functionalities and operation of RSVP and LDP. Configure and verify RSVP-signaled and LDP-signaled LSPs. Select and configure the appropriate label distribution protocol for a given set of requirements. Describe the default Junos OS MPLS traffic engineering behavior. Explain the Interior Gateway Protocol (IGP) extensions used to build the Traffic Engineering Database (TED). Describe the Constrained Shortest Path First (CSPF) algorithm, its uses, and its path selection process. Describe administrative groups and how they can be used to influence path selection. Describe the default traffic protection behavior of RSVP-signaled LSPs. Explain the use of primary and secondary LSPs. Describe the operation and configuration of fast reroute. Describe the operation and configuration of link and node protection. Describe the operation and configuration of LDP loop-free alternate. Describe the LSP optimization options. Explain LSP priority and preemption. Describe the behavior of fate sharing. Describe how SRLG changes the CSPF algorithm when computing the path of a secondary LSP. Explain how extended admin groups can be used to influence path selection. Explain the purpose of several miscellaneous MPLS features. This two-day course is designed to provide students with a solid foundation on Multiprotocol Label Switching (MPLS). Course Outline Course Introduction MPLS Fundamentals MPLS Foundation Terminology MPLS Configuration MPLS Packet Forwarding Label Distribution Protocols Label Distribution Protocols RSVP LDP Routing Table Integration Mapping Next-Hops to LSPs Route Resolution Example Route Resolution Summary IGP Passive Versus Next-Hop Self for BGP Destinations Constrained Shortest Path First RSVP Behavior Without CSPF CSPF Algorithm CSPF Tie Breaking Administrative Groups Inter-area Traffic Engineered LSPs Traffic Protection and LSP Optimization Default Traffic Protection Behavior Primary and Secondary LSPs Fast Reroute RSVP Link Protection LDP LFA and Link Protection LSP Optimization Fate Sharing Junos OS Fate Sharing SRLG Extended Admin Groups Miscellaneous MPLS Features Forwarding Adjacencies Policy Control over LSP Selection LSP Metrics Automatic Bandwidth Container LSPs TTL Handling Explicit Null Configuration MPLS Pings
Duration 3 Days 18 CPD hours This course is intended for This course is intended for both novice and experienced project managers, managers, schedulers, and other project stake holders who need to incorporate the discipline of project management with Microsoft Project 2016. Overview ?Understand the discipline of project management as it applies to using Microsoft Project 2016.?Create a Work Breakdown Structure.?Identify Task Types & Relationships.?Define Resources within Project.?Make Work Package Estimates.?Create an Initial Schedule.?Create a Resource Leveled Schedule.?Create Projects from templates, Excel files.?Create Global templates.?Create formulas and graphical indicators.?The steps to record a macro.?Format Output and Print Reports.?Integrate Multiple Projects.?Set up a Project with a Calendar, Start date, and scheduling method.?Understand Manually Schedule vs. Auto Schedule.?Manage multiple projects.?Be able to create a master project list with shared resources. The course begins with the basic concepts and leads students through all the functions they?ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress. Introduction to Microsoft Project Describe how Project relates to the discipline of Project management. Learn what the new features are in Project 2016. Navigate to the primary views available using the Ribbon. Choose Views that display task, resource, or assignment information. Select table within views to change the information that is available to see and edit. Relate the features of Project to the 5 steps for building a plan in Project. Lab 1: Introduction to Mastering Microsoft Project A Quick and Easy Overview of Managing with Project Create a new project and prepare it for data entry. Enter project tasks. Sequence the tasks. Define resources. Estimate Task duration and assign resources. Baseline the project. Track project progress. Lab 1: Creating a Basic Project with a template Lab 2: Creating a Basic Project Setting Up a Project Use multiple methods to create a new project from an Excel file and a SharePoint Tasks list. Establish one or more calendars to constrain resource availability. Configure Project to calculate the schedule from the Start Date forward, or from the Finish Date backward. Lab 1: Setting Up a Project Manually Schedule vs. Auto Schedule Students practice switching tasks between Manually Schedule and Auto Schedule modes. By switching modes, students learn the impact made on the project schedule and the individual tasks. Lab 1: Explore Task Modes Creating a Work Breakdown Structure Build and use summary and subordinate tasks. Understand and use milestones. Develop WBS Outlines. Assign completion criteria. Evaluate the WBS. Understand and use WBS templates. Lab 1: Manipulate a WBS Lab 2: Supporting the Project Plan Identifying Task Relationships Understand the different types of task relationships. Understand and use various methods to create relationships. Determine and display task sequence. Understand and use lag, lead, and delay. Understand the new feature of Task Paths. Lab 1: Display the sequence Defining Resources within Project Define resource types. Define individual resources that will be used on the project. Record the cost (s) of using each type of resource. Record the limit of availability for each type of resource by establishing a resource calendar and defining the maximum units of that resource. Lab 1: Resource Calendar and Availability Making Work Package Estimates Enter estimates for duration and costs for each task. Distinguish between task types and describe when each is appropriate. Describe the relationship between work, units, and duration. Describe the way Effort Driven scheduling is affected by work, units, and duration. Assign tasks to resources using the Team Planner view. Lab 1: Work, Duration and Labor Creating an Initial Schedule Calculate float and identify a project?s critical path. Understand and identify task constraints. Create milestones. Use the Task Inspector to troubleshoot the initial schedule. Lab 1: Calculating an Initial schedule Create a Resource Leveled Schedule Adjust a project schedule to account for limited people and other resources. View the overall cost and schedule of a project. Identify resources that have been over allocated for a project schedule. Use multiple ways to adjust tasks and assignments to remove over allocation for any resource. Lab 1: Resource Leveling Managing the Project Learn how to set a baseline. Lean how to enter and track project performance data. Learn how to apply different tracking methods. Learn how to perform a variance analysis on a project. Lab 1: The Baseline Lab 2: Baselining & Tracking Performance Lab 3: Variance Formatting Output and Printing Reports Print Views Formats Sorting Filtering Grouping Custom Fields Reporting Other File Formats Lab 1: Use the Grouping Feature Lab 2: Create Reports in Project Managing Multiple Projects Learn how to use common resources among multiple projects. Learn how to link tasks between multiple projects. Learn how to create a consolidated view of multiple projects. Lab 1: Identifying Over allocated Resources from a Resource Pool and Consolidated File Advanced Topics Learn how to customize the Ribbon and the Quick Access Toolbar. Learn how to customize WBS numbering. Learn the concepts of Formulas and Graphical indicators. Learn the purpose of the Global template and Organizer. Learn how to use Task Deadlines. Learn how to record a Macro. Lab 1: Recording a Macro in Project Summary Learn how to access the Office App Store. Additional course details: Nexus Humans 55205 Mastering Microsoft Project 2016 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55205 Mastering Microsoft Project 2016 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 5 Days 30 CPD hours This course is intended for This is an intermediate course for z/OS system programmers, z/OS performance analysts, and z/OS performance administrators new to performance management for their z/OS system.Note: ES54 is intended for individuals new to WLM and the z/OS performance area Overview The objectives for this course are as follows:Describe a performance and tuning methodologyDevelop a systematic z/OS performance and tuning planDescribe the factors which could affect the performance of an z/OS systemUse the WLM ISPF applicationDescribe the components of a service definitionDefine workloads and service levels and classification rulesState which z/OS commands affect WLM operationIdentify the major WLM services for z/OS, including enclaves and application environments, and how they are used by DB2, WebSphere, and CICSAnalyze CPU performance when running in a shared LPAR environmentUtilize and monitor zIIP and zAAP specialty enginesMeasure and tune z/OS DASD, processor storage, and coupling facility configurationsExplain the functions and facilities of RMF and SMFAnalyze performance bottlenecks using RMFUse Workload License Charges (WLC), defined capacity and soft capping to manage software costsDescribe advanced z/OS environments that utilize Intelligent Resource Director (IRD), HiperDispatch, z/OSMF Workload Management, and I/O Priority ManagerUse the z/OSMF Workload Management (WLM) taskUse Performance Monitoring with z/OSMFModify a WLM service definition to meet the requirements for monitoring a specific system workloadCreate and customize Monitoring DesktopsReview any issues by using the Monitoring Desktops options displaysAssess the performance of the workloads running on the z/OS This course is designed for new performance analysts to learn to work with the Workload Manager (WLM) in goal mode. Learn concepts of WLM and performance management in the z/OS system using the WLM. Day 1 Welcome Unit 1 - Tuning methodology Unit 2 - Using SMF and RMF to monitor performance Lab 1 - Introduction to your system Lab 2 - Using RMF Monitor I and Monitor II Day 2 Unit 3 - Performance impacts when running in a shared LPAR environment Unit 4 - Basic system workload management (part 1) Lab 3 - Implementing a WLM environment on z/OS (part 1) Day 3 Unit 4 - Basic system workload management (part 2) Lab 3 - Implementing a WLM environment on z/OS (part 2) Day 4 Unit 5 - WLM commands, internals, and service Lab 4 - Using RMF Monitor III to solve performance problems Day 5 Unit 6 - z/OS DASD performance topics Unit 7 - Tuning processor storage Unit 8 - Miscellaneous performance topics Lab 5 - z/OSMF and performance management
Duration 3 Days 18 CPD hours This course is intended for Technical professionals who support, install, deploy or administer Check Point Software Blades. Overview Interpret the concept of a Firewall and understand the mechanisms used for controlling network traffic.Describe the key elements of Check Point?s unified Security Management Architecture.Recognize SmartConsole features, functions and tools.Understand Check Point deployment options.Describe the basic functions of Gaia.Describe the essential elements of a Security Policy.Understand how traffic inspection takes place in a unified Security Policy.Summarize how administration roles and permissions assist in managing policy.Recall how to implement backup techniques.Understand the Check Point policy layer concept.Recognize Check Point security solutions and products and how they work to protect your network.Understand licensing and contract requirements for Check Point security products.Identify tools designed to monitor data, determine threats and recognize performance improvements.Identify tools designed to respond quickly and efficiently to changes in gateways, tunnels, remote users, traffic flow patterns, and other activities.Understand Site-to-Site and Remote Access VPN deployments and communities.Understand how to analyze and interpret VPN traffic.Recognize how to define users and user groups.Understand how to manage user access for internal and external users.Understand the basic concepts of ClusterXL technology and its advantages.Understand how to perform periodic administrator tasks as specified in administrator job descriptions. Provide an understanding of basic concepts and skills necessary to configure Check Point Security Gateway and Management Software Blades. Introduction to Check Point Technology Security Policy Management Policy Layers Check Point Security Solutions and Licensing Traffic Visibility Basic Concepts of VPNManaging User Access Working with ClusterXLAdministrator Task Implementation Additional course details: Nexus Humans Check Point Cyber Security Administrator (CCSA R80.10) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Check Point Cyber Security Administrator (CCSA R80.10) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 2 Days 12 CPD hours In this course, you will be introduced to Intuit?s cloud accounting software program, QuickBooks Online (QBO). Using a fictitious company called Luxury Lodging, Inc, students will learn how to navigate the QBO interface. We cover basic accounting, how to set up a new company, how to customize the chart of accounts and products and services list. In addition, students will learn how to give other users, such as accountants access to their data. In the sales center chapter, students will learn how to invoice customers and stay on top of accounts receivable balances. In the vendor center chapter, students will learn how to enter bills and expenses from vendors as well as stay on top of the accounts payable balances. The final chapter in the textbook is a final project that encompasses the key topics covered in this course. Course Outline Chapter 1 :Introduction Chapter 2 :An Overview of QBO & Navigation Basics Chapter 3 : Accounting Basics Chapter 4 : Setting up A New Company File Chapter 5 : Managing the Chart of Accounts List Chapter 6 : Managing the Products and Services (Items) List Chapter 7 : Adding and Managing Users Chapter 8 : The Sales Center Chapter 9 : The Vendor Center Chapter 10 : 1099 Tracking and Reporting Chapter 11 : Managing Bank and Credit Card Accounts Chapter 12 : Creating Financial Statement Reports Chapter 13 : Entering Historical Data and Opening Balances Chapter 14 : Putting It All Together Additional course details: Nexus Humans Get Started with QuickBooks Online 2021-2022 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Get Started with QuickBooks Online 2021-2022 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
It is important for Officers to understand the roles and responsibilities, processes and procedures involved when working with Elected Members. They also need to appreciate the significance of Elected Members as the decision-makers in local government. Officers have a responsibility to work and communicate with Elected Members effectively. This very successful course is designed to help Officers with this. Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. To provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members and provide appropriate support. By the end of the course participants will: Understand the roles, responsibilities, processes and procedures in place for working with Elected Members Be able to identify the best way to approach potentially sensitive issues Understand the skills and behaviours required for working effectively with Members Be able to deploy their influencing skills more successfully Review their learning and have an action plan to take back and implement at work Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation. 1 Introduction Welcome and introductions Objectives and programme overview 2 Working in a political environment What is political awareness? Contact and experience with Members Importance of the role of Members 3 Why be an Elected Member? Perceptions of what Elected Members are and do Values of Members and their motivations for doing what they do 4 Political decision-making in local government Current challenges and drivers affecting the organisation / the council Roles and responsibilities of Officers and Members Centrality of Members' strategic role 5 (Option) A day in the life of an Elected Member An Elected Member gives a talk about what they do 6 Having a beneficial relationship between Officers and Members 7 Member / Officer communication Discussion of the formal processes, service procedures, etc (whether enshrined in a protocol, Memorandum of Understanding, etc) Response times and requirements Procedures required by Heads of Service [if appropriate] 8 Influencing styles and strategies Different forms of power and how they impact Developing an appropriate 'influencing style' Exploring strategies for improving communication and influencing at work 9 Review and evaluation Review and evaluation of learning Personal action plans