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Customer Service Essentials 1 Day Training in Portree

Customer Service Essentials 1 Day Training in Darlington

Customer Service Essentials 1 Day Training in Brighton

Customer Service Essentials 1 Day Training in Leeds

Overview With the change in the density of enterprise risk, new risks have emerged, and managing it has become everyone's responsibility. The new Enterprise Risk Management course offers you the exclusive opportunity to learn the concepts and principles of the newly updated ERM framework and to integrate the framework into your organisation's strategy. The course is designed with all the modules to provide you with the knowledge necessary to understand and apply Enterprise Risk Management - Integrating with Strategy and Performance. The ERM framework assists management and boards of directors with their respective duties for managing risk.

Understanding and applying the rules on means assessment and providing the right evidence can be difficult given the many various circumstances that must be accounted for with each client. This course will discuss the key aspects of the LAA’s Means Assessment guidance, with discussions on topics such as whose resources should be considered; rules on income, deductions, and capital; evidence requirements - and common errors that are made; rules on allowances (e.g. subject matter of dispute; and how to find and interpret guidance for less common circumstances (e.g. self-employed clients). Means Assessment Guidance is often the same for controlled work and licensed work, but there are some subtle differences on occasion, and the course will highlight some of the main differences in rules. Target Audience This course is aimed at anyone involved in making civil legal aid applications or assessing civil legal help work for financial eligibility. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Steve Keeling, Consultant, DG Legal Steve joined DG Legal after leaving the Legal Aid Agency in August 2016. In his 17 years at the LAA, he worked in the audit team as both auditor and manager and was a Contract Manager for several years. Steve is also a certified SQM auditor and undertakes audits on behalf of Recognising Excellence as well as running training sessions for the SQM Audit Team periodically.

As workplaces seek to become more deliberate in enabling inclusivity, managers play a vital role in shaping environments where neurodivergent team members can succeed.

Anger Management 1 Day Training in Slough

Anger Management 1 Day Training in Exeter

Anger Management 1 Day Training in Maidstone