61870 Courses

The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

Our course is designed by industry experts who know the challenges you face and the skills you need to overcome them. Here’s what you can expect: Clarity and Confidence: Get a clear understanding of every section of the EICR form and learn exactly what each field requires. No more confusion or hesitation. Compliance Made Easy: Stay up-to-date with the latest regulations and standards, ensuring every form you complete is compliant and ready for approval. Time-Saving Techniques: Discover tips for quickly gathering and organizing information so that filling out forms becomes a seamless part of your inspection routine. Practical Exercises: With real-life examples and guided exercises, you’ll learn to navigate common issues and avoid mistakes that can lead to delays or additional work.

We deliver CSCS approved courses from the Base Business Space in Hull every Monday and Friday. Other days available on request! We also have access to a onsite CITB Test Centre! We have been supporting clients gain a CSCS Labourers and Skilled cards for over 10 years!

LOOKING FOR: ADULT FICTION Kate Barker has worked in publishing for over twenty years as an agent, commissioning editor and ghostwriter. Before setting up her own company, Kate Barker Literary Agency, she spent ten years at Penguin, where she was an Editorial Director for Viking, acquiring fiction and non-fiction. She has also worked for Orion, Curtis Brown and for digital publisher Bookouture. She is looking for commercial and reading group fiction for adults and would love to find an unputdownable thriller like Rosamund Lupton's Three Hours, a funny, heartbreaking contemporary novel like Queenie by Candice Carty-Williams or a romantic comedy with a unique premise like The Flatshare by Beth O'Leary. She also loves historical fiction and series crime. Kate would like you to submit a covering letter, one page synopsis and the first three chapters (Max 5,000 words) of your completed manuscript in a single word document. (In addition to the paid sessions, Kate is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Wednesday 27th August 2025

Target Audience This course is designed for business professionals who are responsible for delivering training in the workplace or wish to establish a career training delivery. Note that it is logically paired to The Art of Facilitation - attend both for a total facilitation and training delivery uplift. Duration 1 Day Course Overview Through a combination of theory, peer learning, practice, and feedback, participants in this course will build confidence and competence in live delivery. Over two days, each person will learn and demonstrate how to prepare to train, present content and facilitate activities, manage a room, and reflect meaningfully on their own training performance. Grounded in current best practice of adult learning, the course provides essential information and insights and plenty of opportunities to build authentic, transferable skills that enhance impact across any training setting. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Course Objectives Analyse and deliver provided content clearly, accurately, and with contextual relevance Integrate best practice adult learning principles to training delivery and execution Demonstrate confident delivery using voice, posture, and energy to manage attention Activate an audience’s curiosity, critical thinking, and desire to collaborate Respond constructively to disruptions and adjust delivery without losing control or connection High-Level Topics Working with Provided Materials Adult Learning in Action Presence, Voice & Body Language Questioning & Group Engagement Managing the Unexpected

The qualification is aimed at learners already working or preparing to work in industry that is identified within the company's risk assessment of First Aid. The qualification has a recommended course duration of 3 days; however the course duration may be increased to meet additional learning needs if required but not reduced.

Highfield Level 2 Award In HACCP For Catering (RQF) Full day course This course gives learners the knowledge and understanding of HACCP regulations Shows learners how to implement these in their catering environment Benefits of this course: This course is for those working in a food catering environment and other food handlers This qualification is intended for both those who are already working in catering and those who are preparing to work in the industry This course will give an introduction to HACCP It will support those who are, or will be part of a HACCP (hazard analysis and critical control points) team within a catering environment Course Contents: The procedures required to develop Food Safety Management systems based on HACCP principlesThe role of the food handler in implementing a Food Safety Management System based on HACCP principlesThe need for prerequisite programmesCommon prerequisite programmesSteps required to develop HACCP based food safety systems How to develop food Safety Management systems based on HACCP principles The purpose of identifying hazards at each step in a food process The importance of, and methods which can be used to determine, specific controls at steps in the process The importance of identifying critical (safe) limits The importance of monitoring controls Ways of monitoring controls The purpose of taking appropriate corrective action The importance of verification and review of HACCP based Food Safety Management Systems Documentation and records needed to support HACCP based Food Safety Management Systems Accredited, Ofqual regulated qualification: Our HACCP for Catering training course is a nationally recognised, Ofqual regulated qualifications accredited by Highfields Qualifications. This means that you can be rest assured that your HACCP for Catering Certificate provides information for best practice and goes a long way toward ensuring that food produced is as safe as possible. The Ofqual Register number for this course is 603/2527/6

Cyber Security Overview 1 Day Training in Watford

Cyber Security Overview 1 Day Training in Warwick

Cyber Security Overview 1 Day Training in Hamilton, UK