26129 Courses

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Learn how to establish and enforce security policies and procedures in the workplace with the Security Officer Training Course. This security risk management program is ideal for beginners who are new to this field. You will get a complete overview of the role and responsibilities of a security officer, and on completion, will be equipped with the skills and knowledge to kick-start your career. Throughout this security management course, you will explore the basic principles of security and the fundamental principles of security governance. You will also develop your understanding of the different types of crimes, prevention strategies and organisation security models. Learning Outcomes of The Security Officer Training Course:  Understand the basics of security management, planning and implementing Explore the fundamental principles of security governance and the accountability framework Expand your knowledge of the different types of crimes and crime prevention tactics Familiarise with the role and responsibilities of a security office Learn about the different types of organisational security models Get a detailed overview of security risk management and how to conduct a risk assessment Understand how to effectively manage and report cases of domestic and sexual violence in the workplace Explore prevention strategies for domestic and violent abuse Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

The Admin, Secretarial & PA course will provide you with the knowledge and multiple skills required to run high-level administration in business with ease. A company cannot run smoothly without someone performing the planning and signing, and you can learn to make yourself invaluable to the team with these skills. This best admin course covers every responsibility and ability that a great personal assistant will need to succeed, along with the fundamental skills required for a secretarial role and applying continuous improvements and high standards to the administrative processes. You'll find yourself gaining the knowledge base to perform all relative skills with confidence and efficiency. Once you have completed the program, you will have achieved a full understanding of applying the latest and methods of administration to a busy work environment and boost your career in that business sector. Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Text/Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £ 129. There is an additional £10 postage charge for international students. CPD Certification from Institute of Mental Health After successfully completing the MCQ assessment of this course, you will qualify for the CPD Certificate from Institute of Mental Health, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15. Endorsement This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To assess your learning, you have to participate in an automated multiple choice question exam. You have to score at least 60% to pass the exam and to qualify for Quality Licence Scheme endorsed and CPD accredited certificates. After passing the exam, you will be able to apply for a certificate. In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance. Who is this Admin, Secretarial & PA course for? This Admin, Secretarial & PA is suitable for anyone who is interested in the trade of Admin, Secretarial & PA and wants to have a better understanding of the fundamentals. It is also great for working professionals who have practical knowledge but require a theoretical understanding.  Requirements There are no specific prerequisites to attend this course, as it is designed as an introductory course for anyone interested in the trade. All the modules are fully accessible from any internet-enabled smart device. Course Curriculum Module 01 - Introduction to Personal Assistant & Admin Support Assistant Introduction to Personal Assistant 00:20:00 Module 02 - Introduction to Office Administration Introduction to Office Administration 00:17:00 Module 03 - Skills of an Effective Administrator Skills of an Effective Administrator 00:18:00 Module 04 - Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:29:00 Module 05 - Business Telephone Skills Business Telephone Skills 00:21:00 Module 06 - Representing Your Boss and Company Representing Your Boss and Company 00:25:00 Module 07 - Business Etiquette Business Etiquette 00:19:00 Module 08 - Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 09 - Travel Arrangements Travel Arrangements 00:22:00 Module 10 - Organising Meeting and Conferences Organising Meeting and Conferences 00:19:00 Module 11 - Diary Management and Note taking Diary Management and Note taking 00:21:00 Module 12 - Time Management Time Management 00:25:00 Module 13 - Record Keeping and Filing Systems Record Keeping and Filing Systems 00:24:00 Module 14 - Business Writing Skills Business Writing Skills 00:25:00 Module 15 - Organisational Skills Organisational Skills 00:19:00 Module 16 - Communication Skills Communication Skills 00:19:00 Module 17- Customer Service Customer Service 00:22:00 Module 18- Effective Planning and Scheduling Effective Planning and Scheduling 00:39:00 Module 19 - Invoicing/Petty Cash Invoicing/Petty Cash 00:20:00 Mock Exam Mock Exam - Admin, Secretarial & PA - Level 7 00:20:00 Final Exam Final Exam - Admin, Secretarial & PA - Level 7 00:20:00 Assignment Assignment - Admin, Secretarial & PA - Level 7 Unlimited

Overview This Online Multi-Business Master Plan will unlock your full potential and will show you how to excel in a career in Online Multi-Business Master Plan. So upskill now and reach your full potential. Everything you need to get started in Online Multi-Business Master Plan is available in this course. Learning and progressing are the hallmarks of personal development. This Online Multi-Business Master Plan will quickly teach you the must-have skills needed to start in the relevant industry. In This Online Multi-Business Master Plan Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Online Multi-Business Master Plan skills to help you advance your career. Acquire a comprehensive understanding of various Online Multi-Business Master Plan topics and tips from industry experts. Learn in-demand Online Multi-Business Master Plan skills that are in high demand among UK employers, which will help you to kickstart your career. This Online Multi-Business Master Plan covers everything you must know to stand against the tough competition in the Online Multi-Business Master Plan field.  The future is truly yours to seize with this Online Multi-Business Master Plan. Enrol today and complete the course to achieve a Online Multi-Business Master Plan certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Online Multi-Business Master Plan can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Online Multi-Business Master Plan, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Online Multi-Business Master Plan, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Online Multi-Business Master Plan is suitable for anyone aspiring to start a career in Online Multi-Business Master Plan; even if you are new to this and have no prior knowledge on Online Multi-Business Master Plan, this course is going to be very easy for you to understand.  And if you are already working in the Online Multi-Business Master Plan field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Online Multi-Business Master Plan is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Online Multi-Business Master Plan has no prerequisite.  You don't need any educational qualification or experience to enrol in the Online Multi-Business Master Plan. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Online Multi-Business Master Plan. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Introduction to The Online Multi-Business Master Plan Course 00:03:00 Aims of this course 00:06:00 Course Structure 00:02:00 Online Business Models Online Business Models Overview 00:01:00 Business Models- Udemy 00:04:00 Business Models- Fiverr 00:04:00 Business Models- Amazon KDP 00:04:00 Business Models- Createspace 00:04:00 Business Models- Other Platforms 00:05:00 Your Multi-Business Website Your Multi-Business Website 00:04:00 Getting Started Create, Re-purpose, Repeat 00:04:00 Pick a Niche 00:12:00 Google Keyword Planner Overview 00:02:00 Pick a Platform 00:09:00 Plan, Plan & Test 00:05:00 Earn Your First Dollar 00:06:00 What if you fail- 00:02:00 Build your Systems 00:07:00 Automate and Outsource 00:03:00 Re-purpose and Repeat 00:08:00 Putting it all together 00:04:00 Promoting Your Multi-Business Promoting Your Multi-Business 00:06:00 The Complete Online Multi-Business Master Plan The Complete Online Multi-Business Master Plan 00:11:00 Essential Tools Paypal Overview 00:01:00 Fiverr Overview 00:03:00 MailChimp Overview 00:03:00 Conclusion Finally 00:02:00

Overview This Sales Training: Master Your Sales Pitch course will unlock your full potential and will show you how to excel in a career in Sales Training: Master Your Sales Pitch. So upskill now and reach your full potential. Everything you need to get started in Sales Training: Master Your Sales Pitch is available in this course. Learning and progressing are the hallmarks of personal development. This Sales Training: Master Your Sales Pitch will quickly teach you the must-have skills needed to start in the relevant industry. In This Sales Training: Master Your Sales Pitch Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Sales Training: Master Your Sales Pitch skills to help you advance your career. Acquire a comprehensive understanding of various Sales Training: Master Your Sales Pitch topics and tips from industry experts. Learn in-demand Sales Training: Master Your Sales Pitch skills that are in high demand among UK employers, which will help you to kickstart your career. This Sales Training: Master Your Sales Pitch course covers everything you must know to stand against the tough competition in the Sales Training: Master Your Sales Pitch field.  The future is truly yours to seize with this Sales Training: Master Your Sales Pitch. Enrol today and complete the course to achieve a Sales Training: Master Your Sales Pitch certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Sales Training: Master Your Sales Pitch course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Sales Training: Master Your Sales Pitch course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Sales Training: Master Your Sales Pitch course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Sales Training: Master Your Sales Pitch is suitable for anyone aspiring to start a career in Sales Training: Master Your Sales Pitch; even if you are new to this and have no prior knowledge on Sales Training: Master Your Sales Pitch, this course is going to be very easy for you to understand.  And if you are already working in the Sales Training: Master Your Sales Pitch field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Sales Training: Master Your Sales Pitch course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Sales Training: Master Your Sales Pitch course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Sales Training: Master Your Sales Pitch course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Sales Training: Master Your Sales Pitch course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Section 01: Introduction Welcome! 00:04:00 First and Foremost 00:02:00 Introduction to Action Plan 00:02:00 Section 02: The Pre Presentation Lesson: Pre-Presentation 00:05:00 Pre-Presentation Part 1 00:05:00 Pre-Presentation Animation 00:03:00 Pre-Presentation Part 2 00:04:00 Pre-Presentation PowerPoint 00:04:00 Pre-Presentation Part 3 00:02:00 Resource 00:00:00 Section 03: Customizing a Dynamic Presentation Structuring a Dynamic Presentation - 8 Step Process 00:06:00 Elevating Value during Your Presentation 00:03:00 How to Customize Your Presentation and Timeline 00:09:00 Presentations that Emotionally Connect 00:02:00 Negotiation and Price Presentation 00:07:00 Section 04: The Actual Presentation Actual Presentation 00:04:00 Features, Functions, Benefits and Results 00:02:00 Cartoon 00:08:00 Celebrity Moment - Inspiration 00:02:00 Actual Presentation Chapter (Written Context from 'The Sales Pro' Book) 00:04:00 Section 05: Action Plan! It Is Time To Take Action! 00:04:00 Section 06: The Final Word The Final Word 00:01:00

[vc_row][vc_column][vc_column_text] Description: Want to design and develop user-friendly websites and web applications for business or your career? There are many reasons why people want to set up a website. Whether it's for their own personal utilisation or their company's, knowing the fundamentals of web design is an invaluable skill to have. This Web Development Intermediate Level Course teaches the essentials of front-end and back-end web development, taking you through three core areas. Designing a website without experience is risky business. To help you get started, this web Development course will teach the fundamental skills of a junior web developer. You will learn the importance of a content-rich website, get tips for creating a successful blog, and will be trained on the essentials of HTML, CSS and Javascript. You will also gain an insight into programming languages and server-side scripting. This course includes introductory training on two top web development tools; CoffeeCup and Dreamweaver, as well as step-by-step guidance on how to build a blog with WordPress. On completion, you will have the coding skills and confidence to apply your knowledge in the real world and will be job-ready to fast track your career as a full-stack developer. Who is the course for? Professionals and other businessmen who want to learn about web development People who have an interest in Website Development and how you could work into web designing and development industry Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Web Development Intermediate Level course will be very beneficial and helpful, especially to the following careers: Businessman Marketing and Promotions Specialists Marketing Managers Product Creators Programmers Sales Managers Sales and Promotions Specialists Top Executives Website Developer. [/vc_column_text][/vc_column][/vc_row] Basic Coding for Web Development HTML Basics 00:30:00 CSS Basics 01:00:00 Web Design & Development: HTML5, CSS3 and JavaScript 02:00:00 Web Development Basics What Are Niche Website? 01:00:00 The Role Of Visualization In Education 00:15:00 Identify Your Best Platform Or Software 01:00:00 Select A Web Host 01:00:00 Collect Your Site 00:15:00 Building A Content Rich Website 00:15:00 Build Backlinks 00:30:00 Use SEO, Multimedia And Social Sites 01:30:00 Use Analytics 01:00:00 Wrapping Up 00:15:00 Web Designing The Best Website Design for Your Business 01:00:00 What's in a Domain Suffixes 00:31:00 Website Design Terminology 01:00:00 CSS Explanation 01:00:00 Website Designs & Power Stations 01:00:00 How Can I Build my Website for Free 01:00:00 Six Steps to Website Design for Beginners 01:00:00 Dreamweaver or CoffeeCup for Website Design 01:00:00 Using Dreamweaver to Create your Site Layout 00:30:00 Three Crucial Steps to Creating Your Website 01:00:00 Dos and Don'ts of Website Creation9 01:00:00 SEO Basics for Effective Website Design 01:30:00 Ideas for Your Internet Business Website Design 01:00:00 Immediately Applicable Design Tips for a User-Friendly Website 01:00:00 6 Best Reasons to Create a Website 01:00:00 Common Mistakes in Website Design 01:00:00 Too Much or Too Little 00:30:00 Why Successful Website Development is Committed to Design 01:00:00 Ideas for Your Personal Website Design 01:00:00 How to Create a Social Networking Website to Enhance your Business 01:00:00 Tips for Designing an Affiliate Website 01:00:00 How to Use WordPress for your Website 01:30:00 Top 14 Reasons to Create a Blog 00:30:00 Tips for Designing a Successful Blog 00:30:00 More Tips Ahead 00:30:00 Mock Exam Mock Exam- Web Development Intermediate Level 00:30:00 Final Exam Final Exam- Web Development Intermediate Level 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

This Data Analyst Mini Bundle serves up a tight, targeted mix of data-driven subjects designed to help you understand the numbers—without needing a maths degree or a spreadsheet obsession. From handling large data sets to making sense of Google Analytics, each course adds a distinct layer of technical capability with a straight-talking approach. Whether you're fine-tuning pivot tables in Excel or learning to visualise data with Tableau, this bundle connects the dots between raw figures and business insights. With added focus on data entry accuracy and analysis structure, it’s designed to keep things sharp, clean, and relevant to the platforms that matter most. ✅ Learning Outcomes Understand the fundamentals of data input and error-free entry. Organise, filter and interpret data using Excel tools efficiently. Track digital behaviour with confidence using Google Analytics. Create visual dashboards in Tableau for clear business reporting. Break down datasets to identify patterns and data trends. Apply essential data analysis methods across common platforms. ✅ Who is this Course For Those entering data analysis or digital tracking industries. Professionals needing to polish up Excel and Google Analytics. Jobseekers aiming to shift into data-centric office roles. Admins and assistants handling regular data reporting duties. Marketers tracking campaign results and site behaviour. Freelancers offering reporting and data-related services. Junior analysts seeking foundational digital tools knowledge. Learners exploring analytical roles with entry-level tools. ✅ Career Path Junior Data Analyst – £28,000 average UK salary Data Entry Clerk – £23,000 average UK salary Marketing Analyst – £32,000 average UK salary Reporting Assistant – £26,000 average UK salary Analytics Support Executive – £30,000 average UK salary Excel Specialist – £29,500 average UK salary

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes Instant access to verified and trusted information Participate in creative and interactive training exercises Rapid assessment and instruction for all subjects The freedom to study anywhere, at your own pace Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings CRM Models Customer Lifecycle Summary Module 03: CRM Strategies CRM Perspectives Functional LevelCustomer-facing Front-end LevelCompany-wide Level Elements of a CRM Strategy CRM VisionCulture of Customer OrientationIntegration and Alignment of Organizational ProcessesData and Technology SupportCRM Implementation Developing a CRM Strategy Step 1: Gaining Enterprise-Wide CommitmentStep 2: Building a CRM Project TeamStep 3: Analyzing Business RequirementsStep 4: Defining the CRM Strategy Customer Strategy Summary Module 04: Data Analysis in CRM The Perspectives of Data Analysis Tools for Data Analysis Correlation AnalysisRegression AnalysisFactor AnalysisCluster AnalysisConjoint Analysis Data Analysis Methodology Customer SegmentationRecency-Frequency-Monetary ValueLifetime Value AnalysisPredictive ModellingMarket Basket Analysis (MBA)Click Stream AnalysisPersonalisation Summary Module 05: CRM Databases Types of Databases Customer DatabaseProspect DatabaseCluster DatabaseEnhancement Database The Benefits of Marketing Databases Application of Marketing Databases Applications that Affect Customer RelationshipApplications that Affect Other Business Operations Summary Module 06: Deepening Customer Relationship Importance of Customer Acquisition and Retention Customer Acquisition The Cost of Customer Acquisition Customer Retention Reorganisation for Retaining Customers Customer Retention Marketing Strategies Summary Module 07: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Summary Assessment Module 08: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation PreparationDevelopmentClosure Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Summary Assessment Module 09: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques ResearchPresentationTake Action Summary Assessment Module 10: Time Management Activities Planning and Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Summary Assessment Module 11: Handling Customer Complaints Importance of Handling Customer Complaints Principles of Good Complaint Handling Getting it RightBeing Customer FocusedBeing Open and AccountableActing Fairly and ProportionatelyPutting things rightSeeking Continuous Improvement The Role of CRM in Handling Customer Complaints Summary Module 12: Future of CRM Trends Driving Change in Customer Interaction The Changing Face of CRM What is Digital CRM Digital CRM in Practice Where to Start Cyber Security Concerns Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. Requirements No formal qualification is required. Career path Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Relationship Manager Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)