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Duration 1 Days 6 CPD hours This course is intended for Security IT business-level professionals interested in cloud security practices Security professionals with minimal to no working knowledge of AWS Overview Assimilate Identify security benefits and responsibilities of using the AWS Cloud Describe the access control and management features of AWS Explain the available methods for providing encryption of data in transit and data at rest when storing your data in AWS. Describe how to secure network access to your AWS resources Determine which AWS services can be used for monitoring and incident response This course covers fundamental AWS cloud security concepts, including AWS access control, data encryption methods, and how network access to your AWS infrastructure can be secured. Based on the AWS Shared Security Model, you learn where you are responsible for implementing security in the AWS Cloud and what security-oriented services are available to you and why and how the security services can help meet the security needs of your organization. Prerequisites Working knowledge of IT security practices and infrastructure concepts, familiarity with cloud computing concepts 1 - Security on AWS Security design principles in the AWS Cloud AWS Shared Responsibility Model 2 - Security OF the Cloud AWS Global Infrastructure Data center security Compliance and governance 3 - Security IN the Cloud ? Part 1 Identity and access management Data protection essentials Lab 01 ? Introduction to security policies 4 - Security IN the Cloud ? Part 2 Securing your infrastructure Monitoring and detective controls Lab 02 ? Securing VPC resources with Security Groups 5 - Security IN the Cloud ? Part 3 DDoS mitigation Incident response essentials Lab 03 ? Remediating issues with AWS Config Conformance Packs 6 - Course Wrap Up AWS Well-Architected tool overview Next Steps Additional course details: Nexus Humans AWS Security Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AWS Security Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The fast track Diploma in Strategic Management and Leadership - Level 7 (Accredited by Qualifi, UK) qualification has been created to develop and reward the business managers of today and the future, and to continue to bring recognition and professionalism to the management sectors. This fast track Level 7 Diploma in Strategic Management and Leadership programme will require Learners to critically evaluate, challenge and synthesise a wide range of current management tools, techniques and models. The emphasis placed on current management concepts and models is on those that are relevant to the 21st century business environment and context and goes beyond the normal examination of Anglo American management models. At level 7 the emphasis is also placed on the ability to adapt management concepts, tools and techniques to align with organisational culture and apply critical reflective thinking. The qualification scope covers all the primary business functions and how these are interrelated and integrated. The mandatory units provide a holistic study of core organisational issues that are relevant to strategic decisions making, planning and enabling the organisation to achieve its strategic aims and objectives. The optional units allow learners to select some specialisation in their study to support specific career directions. The Finance for Managers unit is strongly recommended for learners who have not had exposure to finance as a non-financial manager. This fast track Level 7 Diploma in Strategic Management and Leadership qualification will enable learners to become independent, self-directed learners with tools and motivation to continue learning, developing and reflecting on practice throughout their careers Level 7 Diploma in Strategic Management and Leadership (Fast track) Key Highlights of this fast track Level 7 Diploma in Strategic Management and Leadership are: Program Duration: 6 Months (Can be Fast tracked) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Level 7 Diploma in Strategic Management and Leadership will help you develop your strategic management and leadership skills as managers who have the authority and personal attributes to translate organisational strategy into effective operational performance. It will also allows you to develop and expand your high-level understanding of strategic management and leadership in the workplace. Upon successful completion of fast track Level 7 Diploma in Strategic Management and Leadership programme, you will also become eligible to gain direct entry into relevant Master's and MBA degree programme. Mandatory units (Total Credits: 90) The Level 7 Diploma focuses on developing understanding, skills and abilities to equip the learner with the awareness and aptitudes to be an effective strategic manager and leader. Learners must complete the six mandatory units and choose two from the four optional units. Manage Team Performance to Support Strategy (15 credits) Information Management and Strategic Decision taking (15 credits) Leading a Strategic Management Project (15 credits) Strategic Direction (15 credits) Strategic Planning (15 credits) Development as a Strategic Manager (15 credits) Optional Units0/4 (Total Credits: 30) Learners must choose two from the four optional units. Finance for Managers (15 credits) Strategic Marketing (15 credits) Organisational Change Strategies (15 credits) Human Resource Planning (15 credits) Who is this course for? Working Professionals, Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal Postgraduate qualification leading to award of degrees in future. Requirements For entry onto the fast track Level 7 Diploma in Strategic Management and Leadership qualification, learners must possess an honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path Become eligible to gain direct entry into relevant Master's degree programme after completion of your Level 7 Diploma in Strategic Management and Leadership in fast track mode. Completion of your fast track level 7 Diploma in Strategic Management qualification will meet the University standard academic entry requirements.

We deliver Workplace PAT Testing Courses across most of the UK to assist businesses with Compliance. We also work with Bridges into Work and ReACT in association with Careers Wales and the Welsh Government to offer work based skills which some Candidates could be eligible for Government funding.

Diploma in Maritime Business: 100% on line - start whenever you want - attend at your pace - from anywhere and anytime. Register today!

OVERVIEW Prerequisites—DIAD training and Advanced Data Modeling and Shaping training or equivalent working experience This course has been designed specifically for experienced model developers and gives a more advanced treatment of DAX formulas than either DIAD or the PL-300 course. We recommend that attendees have prior experience working with Power BI Desktop to create data models. During this course you will review: Writing DAX formulas. Defining calculated tables and columns. Defining measures. Using DAX iterator functions. Modifying filter context. Using DAX time intelligence functions. After completing this training, the attendees should be able to work with Data Analysis Expressions (DAX), perform calculations and define common business calculations for use in reports, address performance and functionality concerns. COURSE BENEFITS: Understand Analytic queries in Power BI Create calculated tables, calculated columns and measures Use DAX functions and operators to build DAX formulas Use DAX iterator functions Create formulas that manipulate the filter context Use DAX time intelligence functions WHO IS THE COURSE FOR? Analysts with experience of Power BI wishing to develop more advanced formulas in DAX Power BI developers who wish to deepen their understanding of the process of calculating formulas so as to make development faster and more reliable LAB OUTLINE Lab 1 Setup Connect to data and understand the objectives of the future labs Lab 2 Write DAX Formulas For Power BI Create a measure Use variables in the measure definition Lab 3 Add Calculated Table And Columns Duplicate a table Create a hierarchy Create a date table Add calculated columns Lab 4 Add Measures To Power BI Desktop Models Add an implicit measure to a report Add an explicit measure Add a compound measure Add a quick measure Lab 5 Use DAX Iterator Functions In A Power BI Desktop Model Complex summarization Higher grain summarization Create ranking measure Lab 6 Modify DAX Filter Context In Power BI Desktop Models Apply Boolean expression filter Remove filters: use ALL Remove filters: use AllSelected Preserve filters: use KeepFilters HASONEVALUE ISINSCOPE Context transition Lab 7 Use DAX Time Intelligence Functions In Power BI Desktop Models TOTALYTD SAMEPERIODLASTYEAR Calculate new occurrences Snapshot calculations

The IMI PAC course in Light Vehicle Brake Fitting is 3 days in duration and is aimed at fitters who want to improve their knowledge and skills A minimum of 3 months practical experience is required as this is not an introductory course. An alternative course is available for those with no previous experience, contact us for more details Successful candidates will receive an IMI Professional Achievement Certificate in Light Vehicle Brake Fitting.  Course Details: Classroom based theory session Workshop practice session Examination and assessment Course Fees £499.00 + VAT per candidate *Please contact us for group rates  Course Content Theoretical Health & Safety Brake types (disc brake & drum brakes) Hydraulic operating systems Brake arrangements Brake valves Brake fluid Servo assistance Introduction to ABS and EPB Practical Brake pad and disc removal and re-fitting Brake drum and shoe removal and re-fitting Manufacturing a brake pipe Bleeding a hydraulic system IMI assessment and test A multi-choice theory question paper Five practical assessments, observed by an IMI approved assessor. What’s included Fully qualified and experienced trainers Course booklet Examinations Fees and Certification One year IMI membership To find out more, please use the live chat function, visit our contact page or call us on 024 76325880

Why Choose AutoCAD Architecture 1 on 1 Course? Our courses for AutoCAD and AutoCAD Architecture. AutoCAD conveys design intent through Lines and Circles, AutoCAD Architecture enhances these elements with walls, doors, windows and AEC. Click here for more info: Website When Can I Reserve My Spot? 1 on 1 training and available from Monday to Saturday, 9 am to 7 pm Duration: 16 hours, which you can flexibly book. Training Method: 1-on-1, in-person face-to-face or live online training. AutoCAD Architecture 3D Course Overview: AutoCAD Architecture Introduction Distinguishing AutoCAD Architecture from AutoCAD LT Exploring the User Interface and 3D Viewing Wall Construction and Customization: Adding Walls to the Model Creating Specialized Curtain Walls Modifying Walls for Specific Needs Joining Walls for Complex Structures Incorporating Wall Openings for Doors and Windows Ceiling Plans (Reflected): Establishing Ceiling Grids and Construction Details Customizing Ceiling Grids for Design Consistency Inserting Ceiling Fixtures and Detailed Construction Structural Design and Analysis: Utilizing Structural Elements and Online Resources Constructing Column Grids and Annotating Columns Adjusting Column Grids and Annotations Enhancing Clarity with Column Grid Annotations Stairs: Designing and Customizing Stairs Adding Railings and Detailed Construction Refining Railings and Detailed Construction Floors and Slabs: Creating Floor Slabs with Construction Details Aligning Floor Slabs with Design Specifications Editing Slabs Using Slab Tools and Construction Details Roofs and Roof Detailing: Roof Creation for the Building Designing Roof Slabs for Specific Areas Modifying Roofs and Roof Slabs as Needed Precise Roof Detailing with Roof Slab Tools Annotation: Scaling Detail Drawings and Annotations Incorporating Text, Leaders, and Comments Accurate Dimensioning in AutoCAD Architecture Enhancing Clarity with Various Annotation Tools Equipment and Furnishings: Integrating Interior and Exterior Furnishings Incorporating Blocks and 3D Models for Realism Leveraging Tool Palettes and Autodesk Seek Resources Model Views Ready for Printing PDF: Creating Callouts for Specific Views Designing Elevations, Sections, and Construction Details Modifying Callout Objects for Improved Visualization Implementing Live Sections and Elevations Generating Reports and Managing Project Resources Schedules: Adding Door and Window Labels Editing Label Data for Accuracy Creating Schedules for Efficient Project Management Customizing Schedules to Meet Specific Requirements This comprehensive AutoCAD Architecture 3D course equips participants with the skills needed to create intricate 3D architectural models, implement construction details, and efficiently manage project resources. It empowers participants to produce professional-grade architectural designs using AutoCAD Architecture software." Upon completion of the AutoCAD Architecture 1-on-1 Course, participants will demonstrate proficiency in architectural design using the application. They will have mastered essential techniques, gained expertise in drawing management, refined their model visualization skills, and earned an accredited certificate. This tailored learning experience, coupled with post-course support and practical exercises, will significantly boost career prospects in the field. Download Autocad Architecture Training Choices: Personalized in-person or Live online courses. Tailored courses designed to meet your specific knowledge and project needs. Customized Learning: Adapt the course to match your existing skills and project requirements. Certifications: Instructors certified by Autodesk. AutoCAD Architecture training Certificate of Attendance. Expert Guidance: Learn from Autodesk Certified Instructors with extensive professional experience. Interactive Learning: Engage in practical, hands-on training. Follow step-by-step demonstrations and practice in real-time. Keep your course-created files for future reference. Comprehensive Resources: Receive a detailed training guide for ongoing reference. Earn an e-certificate upon successful course completion. Post-Course Assistance: Access lifetime email support from your instructor. Prerequisites: Basic familiarity with standard AutoCAD or equivalent knowledge. Version Versatility: Training available for any AutoCAD Architecture version to suit your requirements." Thorough Learning Experience: Establish a robust 3ds Max foundation and master vital skills for crafting impressive 3D models and visualizations. Customized Instruction: Benefit from one-on-one guidance provided by seasoned instructors, ensuring focused and tailored learning. Flexible Learning Paths: Select between in-person or live online sessions, granting you the flexibility to learn from any location. Lesson Recordings: Gain access to recorded lessons for future reference, facilitating self-paced review of course content. Ongoing Email Assistance: Access continuous email support from our experts to address any queries or seek clarifications. Complimentary Career Guidance: Receive valuable career advice from industry professionals, assisting you in charting a successful course in the realm of 3D modeling and visualization."

Essential skill for all mental health professionals This 2-day workshop gives you the opportunity to see demonstrated, experience, and practice the steps of this powerful technique in a small group under the careful guidance of our expert tutor… Accredited CPD Certificate : 12 hours Length 2 days (9:30am - 4:00pm) Excellent course. A brilliantly encouraging and supportive environment in which to learnHARRIET, WORKSHOP PARTICIPANT Life-changing! A great weight has been lifted off my shoulders.NURSE (PREVIOUSLY TRAUMATISED BY A CAR ACCIDENT) Why take this course We have over 20 years of experience in teaching the rewind technique to health and welfare professionals – we’ve drawn on that experience to develop a course which gives you enough time to thorough absorb and practice the technique, understand why it works and to experience it yourself, so that you leave confident in your ability to use the rewind safely and effectively. The Rewind Technique* is an effective psychological intervention for successfully treating trauma and phobias and one of the most important skills you need to master to be able to work successfully with any anxiety disorder or condition which may have developed as a result of unresolved trauma. Even the most severe phobic and post-traumatic stress (PTSD) symptoms can be successfully addressed using the the rewind technique taught on this 2-day course, which has been refined* in line with understandings from neuroscience to make it as safe and reliably effective as possible. An essential therapeutic technique to have in your therapeutic ‘toolkit’, it is important to learn and practice it under the careful guidance of our expert tutor – you will leave the course knowing how to use the rewind technique safely and effectively having watched live demonstrations, had plenty of time to practice the steps involved with fellow students, the opportunity to experience the technique yourself and more. Our workshop has limited numbers so you will have plenty of opportunities for asking questions and the tutor, who has extensive clinical experience. Using the rewind technique you can, often surprisingly quickly, detraumatise bad memories, stop flashbacks and other PTSD symptoms, cure phobias, banish nightmares and reduce anxiety so you can help the victims of abuse, rape, violence, car accidents, fire, terrorism and panic attacks, heart attacks and other life-threatening experiences. Another key benefit of this technique is non disclosure – there is no need for people to repeatedly revisit or talk about specific details of the events that have traumatised them. This helps avoid embedding the trauma further and making the situation worse – as can sometimes inadvertently happen in other therapeutic approaches to treating trauma – and helps prevent the therapist or counsellor being vicariously traumatised by what they might hear. It is also invaluable when working therapeutically with people who have suffered persistent physical or sexual abuse, and people with OCD. People suffering from other conditions, such as depression, addictions or uncontrollable anger, may have experienced a traumatic event, which needs to be successfully detraumatised in order for them to move on with their lives. As a result of our training in the rewind technique – which we have been delivering for over 20 years – our graduates have brought relief to literally thousands of people (eg. case history / PTSD Resolution). Please note This is a powerful technique, which needs to be implemented with care – we recommend you take the time to learn it in person in a small group with a skilled and highly experienced tutor who can guide you through the important steps involved, oversee you as you practise them, answer your questions and give you crucial direct feedback. The version of the rewind technique* you will learn on this course has been refined in line with understandings from neuroscience to make it as safe and reliably effective as possible. The course is taught over two days to ensure you have enough time to thoroughly absorb and practice the steps involved so that you are confident in using it and know how to do so safely and effectively with clients. You will also learn when it is NOT appropriate to use this technique and how to ensure you avoid embedding any trauma further, or making a phobia worse. Guided imagery and visualisation skills form an essential part of the rewind technique, which is why they are a requirement for attending this course. This has huge potential to change people's lives for the better. I can't wait to put what I've learnt here to good usePSYCHIATRIC SUPPORT WORKER What will you learn How to detraumatise people quickly and safely The necessary skills to treat even severe phobias Why this version of the rewind technique is so effective, and how it works Under careful guidance from the tutor, you will: revisit key skills for relaxing clients in order to successfully work using the technique walk and talk through a step-by-step breakdown of the rewind technique see a live demonstration of working with a phobia or trauma practice each stage of the rewind technique in pairs practice the entire process, with other course participants, under supervision You will also gain: Vital tools for psycho-education – both adding to your own understanding and to pass on to clients A clear understanding of the fear response and how PTSD and phobias develop The detrimental impact traumas and phobias can have on a person’s life The crucial role of the pattern-matching processes in the brain in triggering phobic responses and post traumatic stress symptoms How the main treatment techniques for treating post traumatic stress disorder (PTSD), sub-threshold trauma and phobias (including EMDR, EFT and CBT) work – their advantages and disadvantages Why the rewind technique draws on the innate ability we all have to recover from trauma Pre-disposing factors for suffering a problematic post-traumatic response (or developing a phobia) Why critical incident debriefing increases the incidence of PTSD How this version of the rewind technique has been modified to make it safer and more reliable Trauma-focused rewinding: the psycho-biological reason why this refined rewind technique works so consistently well A step-by-step breakdown of the essential stages of the rewind technique The chance to see a live demonstration of working with a phobia or trauma You will leave with: The confidence to begin using the technique ethically and safely A clear understanding of the advantages of using a non-intrusive psychological technique to treat trauma, PTSD and phobias (where the client does not have to go into details about or repeatedly ‘revisit’ what has traumatised them) What to do if a client as an abreaction Important information about when not to use this technique – and what can be done instead An understanding of how the rewind technique can be used to work with Complex Trauma and cases involving ‘freeze’, shutdown or dissociative responses How you can carefully apply this technique to relieve a huge range of anxiety disorders Greater confidence in dealing with anxiety disorders and distress caused by trauma, phobias and flashbacks An understanding of how rapidly transformative this technique can be; on the last afternoon we view a filmed therapy session (and follow up) in which Joe Griffin uses the rewind technique to relieve a young man of his severe shark phobia There is also plenty of opportunity for you to ask questions and to experience and practice, under careful guidance, the various stages of the rewind technique yourself. Who is this course suitable for? Anyone working with distressed, phobic or traumatised people, who has already taken our Guided Imagery and Visualisation workshop (and ideally the Therapeutic Power of Language workshop too) as these skills are essential components of the rewind technique. If you help traumatised people (including children) or people suffering from any form of phobia or anxiety disorder – this includes: psychotherapists, counsellors, mental health nurses, OTs, health visitors, social workers, psychiatrists, GPs, clinical psychologists, midwives, welfare officers, youth workers, hypnotherapists and those working with traumatised members of public services, such as: firefighters, police, paramedics and military personnel – you will find the rewind technique and associated skills hugely helpful. Course requirements Guided imagery, relaxation and visualisation are an integral component of the Rewind Technique – if you don’t already have experience in using these skills therapeutically with others you must complete our Guided Imagery and Visualisation for Therapeutic Change workshop before attending this course (this is always run the day before our rewind technique training). This is to ensure you get the most out of this 2-day course and also have the necessary skills for practising the rewind technique safely and effectively. You would also find it useful to attend the Therapeutic Power of Language workshop beforehand if you can. All 3 workshops count towards Part 1 of the HG Diploma. Ros Townsend’s live online training Trauma: Patterns of the past is also useful for anyone working with or supporting someone suffering from unresolved trauma, or who would like to understand their own experiences of trauma better. She also runs a workshop on working with Complex Trauma. *About the Rewind Technique The Rewind Technique originated from one developed by Richard Bandler, one of the founders of NLP, when it was called the Visual/Kinaesthetic Dissociation protocol. A variant of this was developed by Dr David Muss, who called it the Rewind Technique. The version of the Rewind Technique you will learn on this 2-day course was refined by Joe Griffin and Ivan Tyrrell, co-founders of the human givens approach, to make it as reliably effective and safe as is possible by aligning the method with their insights into how trauma and phobias are processed in the brain. HG Therapists now follow a specific Rewind Protocol which follows the essential steps of the process that Griffin and Tyrrell set out. Course format This intense 2-day training proceeds through a blend of talks, live demonstrations, skill-developing exercises, practice sessions (under careful guidance) and deconstruction of filmed examples of the technique being used, including one with a severely traumatised young woman. There is also plenty of opportunity for networking and discussion during the breaks. The course was previously entitled: The fast phobia and trauma (PTSD) cure – a 2-day workshop in the rewind technique This course has been independently accredited by the internationally recognised CPD Standards Office for 12 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

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Price £750 inc VAT Finance options In Company training - £750 for groups of up to 8 delegates. Discounts for Nonprofits/Charities...  Study method On-site Duration 2 days, Full-time Qualification No formal qualification Certificates Certificate of completion - Free Additional info Tutor is available to students Course Objectives At the end of this course you will be able to: Identify the components of the Microsoft Project environment Create a new project plan Create the project schedule Use different views to analyse the project plan Create, allocate and manage resources in a project plan Finalise a project plan Track progress View and report project plan information ' 1 year email support service Customer Feedback Very good course. Learnt a lot. Looking forward to the next level. Alexandra - CIAL 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Description Introduction to Microsoft Project Recap on project management concepts Project environment overview The 3 databases: Tasks, Resources and Assignments Different ways of displaying the Project Plan Access Help Creating a Project Plan Create a New Project Plan Project Information Create and apply the project calendar Defining recurring exceptions to the calendar Defining the calendar's work weeks Create the Summary tasks Create the Work Breakdown Structure Task creation and scheduling Exploring the Entry Table and its fields Task editing and the Task Information window Task Durations Defining Milestones Manual Scheduling vs Automatic Scheduling Changing the Task's Calendar Create a split in a Task Create Task Relationships Adding Lag or Lead to a Relationship Identifying the Critical Path Adding Constraints and Deadlines to Tasks Create Recurring Activities Adding Notes and links to Tasks Managing Resources Exploring the Entry Table and its fields Resource editing and the Resource Information window Resource Types Fixed Costs vs Variable Costs Adding Resource Costs Defining when costs accrue Changing the Resource Calendar and Availability Project calendar vs Resource and Task Calendar Assigning Resources to Tasks Effort Driven Scheduling Resolving Resource Overallocation Tracking the Project Progress Setting a Project Baseline Entering Actuals Different ways of viewing the Progress Checking if the Project is on track Viewing and Reporting Project Detail Adding Tasks to the Timeline and sharing it Modifying the Timescale and Zoom level Formatting the Gantt View Filtering and Grouping Tasks Print and Troubleshoot the Gantt View Using built-in Reports in Microsoft Project Who is this course for? This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage these project plans. Requirements General knowledge of the Windows OS Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills