Understand the Mental Toughness model and look at how to improve your mental toughness with the 4c’s. Course overview Duration: 1 day (6.5 hours) Mental toughness is the ability to resist, manage and overcome doubts, worries, concerns and circumstances that prevent you from succeeding, or excelling at a task or towards an objective or a performance outcome that you set out to achieve. Our one day programme can help you to achieve this by using tools and techniques to help you perform under pressure and ensure your wellbeing. Objectives By the end of the course you will to: Identify the causes of stress and how to prevent them Assess your mental toughness using the MTQ48 measure Use tools and techniques to develop your mental toughness Content Understanding Stress, Pressure and Challenge The causes of stress How stress can manifest itself Threat response The Stress performance curve Stress, challenge and pressure Positive stress Mental Toughness, Stress Management and Resilience Defining stress management, resilience and mental toughness How they differ and how they affect each other Mental Toughness Understanding mental toughness The importance of mental toughness The benefits of developing your mental toughness The 4 Cs of Mental Toughness How we approach Challenge Control our emotions Develop Confidence Create Commitment MTQ48 Profile Understanding your MTQ48 profile Looking at your mental toughness Areas for development Developing Mental Toughness Managing physical energy to deal with stress Developing healthy habits for managing stress Multitasking and the ability to focus Identifying unhelpful thought patterns Positive and pragmatic thinking approaches Managing your approach to change and challenge Ways of developing mental toughness
Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00
This Skin Care Course covers acne formation, symptoms and acne diagnosis and treatment. You will be able to pinpoint the underlying causes of acne, address lifestyle choices that aggravate it, recognise key ingredients like a pro, and select an acne diet and skincare routine that best suit your skin. This Course At A Glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Understand different acne forms and identify the causes and symptoms of acne Know how to treat acne through medications, homoeopathy, diagnosis and therapy Identify the foods that are bad for acne-prone skin Know how to formulate the best diet and fluid intake to cure acne Understand various skin care steps from exfoliation to applying serums and sunscreen Learn how acne affects men's skin and how to care for men's skin Understand how homemade natural remedies can do wonders for your skin Learn about various natural homemade remedies to heal your acne Gain knowledge about various cosmetic facial treatments and laser treatments Understand why you should avoid comedogenic ingredients Know how to professionally apply makeup to acne-prone skin Identify the good and bad alcohol ingredients Know how certain medications can create an adverse effect on the skin Gain knowledge about isotretinoin therapy for severe acne Understand how the pandemic worsened your skin and how you can prevent it Skincare for Acne Prone Skin Training Course Overview This course is ideal for beauty professionals or anyone who wants to learn how to take care of acne-prone skin and understand the root cause of acne. This course is also suitable for makeup artists who want to learn how to flawlessly apply makeup to acne-prone skin. This Skin Care Course will equip you with solid skills and knowledge to treat your acne and achieve gorgeously clear skin. You will acquire knowledge regarding various skin care steps from exfoliation to applying serums and sunscreen. This course will also help you understand how men's skin reacts differently to acne and how homemade natural remedies can do wonders to your skin. Finally, you will acquire knowledge regarding acne medication, laser treatments and the professional makeup process of covering acne-prone skin. Upon successful completion of this Skin Care Course, you will be able to take care of acne-prone skin and know how to professionally and flawlessly apply makeup to acne-prone skin. Entry Requirements There are no academic entry requirements for this Skin Care Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Skin Care Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Acne Prone Skin: Acne Formation, Symptoms and Causes Acne Formation, Symptoms and Causes The Different Acne Forms The Symptoms of Acne The Causes Of Acne Acne Diagnosis & Therapy Acne Diagnosis Acne Therapy & External Treatment More Advices on How to Fight Acne Acne Homeopathy Acne Diet: ''You Are What You Eat'' Acne Diet Introduction How to Uncover Incompatible Food : Foods that have Impact on your Skin Fluid Intake : How to Manage your Daily Fluid Intake & Never Skip you Water. Acne Skincare Routine Skincare Introduction The Basic Skincare Steps for an Acne-Prone Skin. The Correct Sunscreen Product and Spf for your Skin Exfoliation: Acne-Prone Skin's Bestfriend in Skincare Face Masks: An Energy Boost for your Skin. Serums: A High Dosage of Active Ingredients Conclusion: Important Advices you Need to Take in Consideration Men and Acne: How Men's Skin is different and How They Should Take Care of It Anatomy of Men's Skin: The Differences Between a Man's and Woman's Skin Hair Growth: Ingrown Hairs and How to Shave with an Acne-Prone Skin Men's Skincare Routine: A Guide to Your Skincare Routine as a Man Conclusion : Reminder to Always Reconsider Homemade Mask & Scrubs : Natural Remedies on How You Can Treat Your Skin The Great Effect of Natural Remedies Facts About Homemade Masks & Scrubs you Need to know The Main Benefits of Homemade Masks Suitable for Acne-Prone Skin Homemade Remedies : Recipe & Instructions Cosmetic Facial Treatments for Acne-Prone Skin Why Facial Treatments. Acid Peeling/Exfoliation (Diamond) Microdermabrasion : The Most Effective Cosmetic Equipment Microneedling: The Wonder Needles Hydrafacial : Deep Care for Acne-Prone Skin ''Comedogenic'': Why You should Avoid Comedogenic Ingredients in Your Product All About Comedogenic Ingredients and their Impact on Acne-Prone Skin Laser Treatments: How The Wonder Light Can Fight Acne Laser Treatment Introduction Longwave Laser Treatment : What it is and How it Works Gentle Laser Peeling : Erbium YAG Laser & the Fractioned CO² Laser Combination of Laser and Medical Peeling Acne Coverage The Makeup Theory on Acne-Prone Skin Acne Coverage Introduction Properties of Makeup Products Prep and Prime : We Always Begin with the Skin. Concealer & Foundation : The Correct Application on Acne-Prone Skin Everything About Camouflage and its Application Powders for Acne-Prone Skin : Not All Powders are Designed for your Skin Type. Men and Acne Coverage Conclusion : Before Makeup is After Makeup Acne Coverage: The Makeup Application Demonstration on Acne-Prone Skin Makeup Demonstration Introduction FAQ: Should I Use a Primer. 1st Step : Skincare Application 2nd Step : Primer Application 3rd Step : Color Corrector Application 4th Step: Concealer Application 5th Step: Foundation Application 6th Step: Powder Application 7th Step: Creating Depth with Contour 8th Step: Blush and Highlighter Application 9th Step : Setting Spray Application and How to Stay Matte All Day. ''Good'' And ''Bad'' Alcohols How to Find Out Which Alcohol Ingredient is Good or Bad for your Acne Skin Acne Medication Therapy : Birth Control Pills Birth Controll Pills And Hormonal Acne Intro Micro or Mini Pills. How the Hormones Progestin and Estrogin Work Side Effects of the Pills: Worth it. Which Pills from Which Generation are More Risky. Questions to Ask your Gynecologist. Acne Medication : Isotretinoin therapy for Severe acne Isotretinoin Medication Intro Side Effects of Isotretinoin All about the Therapy and Care Protective face Masks and Acne + Certificate Request The Pandemic and How it has Worsened your Acne + How to Prevent it. Supplementary Resources Supplementary Resources - Skincare for Acne Prone Skin Online Training Course Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
Personal Exercise, Health and Nutrition Course Online This Personal Exercise, Health and Nutrition Course is designed to increase your awareness and understanding of various aspects of health and well-being. It is ideal for anyone who wants to learn how to create a personal exercise and nutrition plan, as well as how to account for energy requirements and fluid replacement with the type of exercise being performed. The Personal Exercise, Health and Nutrition Coursequalification aims to provide you with a thorough understanding of the concepts of health and well-being, as well as basic anatomy and physiology. Through this Personal Exercise, Health and Nutrition Course, you will learn about the role of nutrition in exercise, including energy requirements and fluid replacement, as well as how to measure personal fitness levels and create a personal exercise and nutrition program. Learning Outcomes After completing this Personal Exercise, Health and Nutrition Course, the learner will be able to: Understand the fundamental concepts of health and well-being. Understand basic anatomy and physiology. Gain a solid understanding of nutrition in exercise. Understand the importance of exercising safely. Know how to follow an appropriate personal programme of exercise and nutrition. Why choose this Personal Exercise, Health and Nutrition Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Personal Exercise, Health and Nutrition Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Personal Exercise, Health and Nutrition Course. Main Course: Level 2 Award in Improving Personal Exercise, Health and Nutrition Course Free Courses included with Personal Exercise, Health and Nutrition Course Course 01: Level 2: Award in Nutrition and Health Course 02: Level 5 Diploma in Nutrition Course [ Note: Free PDF certificate as soon as completing the Personal Exercise, Health and Nutrition Course] Personal Exercise, Health and Nutrition Course Online This Personal Exercise, Health and Nutrition Course consists of 03 modules. Course Curriculum of Personal Exercise, Health and Nutrition Course Module 01: Understand Health, Well-being and Exercise Module 02: Understand the Role of Nutrition in Exercise Module 03: Plan and Prepare for Personal Exercise and Nutrition Assessment Method of Personal Exercise, Health and Nutrition Course After completing Personal Exercise, Health and Nutrition Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Personal Exercise, Health and Nutrition Course After completing the Personal Exercise, Health and Nutrition course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Personal Exercise, Health and NutritionCourse Online This Personal Exercise, Health and Nutrition course is suitable for anyone who wants to improve their understanding of diet and exercise nutrition. It will be especially beneficial to those who work in fields where nutrition and health are important, such as sport and recreation or healthcare. Requirements Personal Exercise, Health and NutritionCourse Online To enrol in this Personal Exercise, Health and Nutrition Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Personal Exercise, Health and Nutrition Course. Be energetic and self-motivated to complete our Personal Exercise, Health and Nutrition Course. Basic computer Skill is required to complete our Personal Exercise, Health and Nutrition Course. If you want to enrol in our Personal Exercise, Health and Nutrition Course, you must be at least 15 years old.
Are you passionate when it comes to organising and planning for events? Or are you currently working for an Event planning business or are you an owner of one? If so, then this course will surely help you in improving your event planning and organising skills. Description: Make sense of how to successfully make any sort out of events or parties people will look forward to after experiencing it. Party coordinators make parties that allow people to blend, celebrate and have some great circumstances without stressing over the preparations. You will learn in this course what an event coordinator does and how to plan and manage events effectively, how to develop your organizing skills to prevail in the occasion, how to start your own event planning management business, and how to get contracted to organize parties and get clients by giving them the best parties. You will have the capacity to imagine having an empowering beneficial career that allows you to use your creative energy to make a fun and amazing events. With regards to the preparing of any events, you will find that your thoughts will be pouring that you will not be able to construct all the ideas but this course will help you recognize what are the important things to do or how to exhibit every part of the event preparations. There is a wide range of sorts of occasions and there are distinctive individuals who you will get an opportunity to plan the event so you have to pull in the appropriate individuals to the occasion or it just won't be the same. Course Highlights Extended Diploma in Event Planning & Management is an award-winning and the best-selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Event Planning & Management into 62 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Event Planning & Management Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Event Planning & Management is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Event Planning & Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in Event Planning & Management - Updated Version Introduction to Event Management 00:24:00 Role of an Event Planner 00:31:00 Event Classification 00:28:00 Events and Clients 00:18:00 Steps to Plan an Event 00:27:00 Invitation to the Event 00:25:00 Event Marketing 00:31:00 Catering at Events 00:22:00 Event Decorations 00:25:00 Cleaning and Waste Disposal 00:20:00 Event Security 00:16:00 Developing an Event Planning Business 00:23:00 Extended Diploma in Event Planning & Management - Old Version Module 1 9 Key Ideas To Make Your Event A Successful One 00:30:00 What You Need To Know To Make Your Event Educational, Entertaining and Memorable! 01:00:00 8 Ways To Incorporate Entertainment Elements Into Your Events Without Spending A Bomb! 00:30:00 What To Look Out For When Planning Your Next Offsite Event 00:15:00 The Nuts & Bolts Of Events Logistics 00:15:00 Working With Team Building Elements In Your Offsite Events 00:15:00 How To Create Effective Team bonding At Your Events 00:15:00 Managing An Event For 10 people versus 100 ! 00:15:00 10 Ways To Make Your Event Interesting And Exciting 00:30:00 8 Tips To Transform Your Event Venue 00:30:00 Module 2 7 Ways For An Easy & Hassle-Free Meeting Planning 00:30:00 5 Pitfalls To Avoid When Planning Your Next Event 00:30:00 8 Tips On How To Generate Fun Ideas When Planning Your Event 00:30:00 How To Attract The Right People To Your Event 00:30:00 9 Reasons Why You Should Be Nice To Your Event Suppliers 00:15:00 How & Where To Find Suppliers That Will Move Mountains For You! 00:30:00 10 Tips On How To Be An Excellent Event Planner 00:30:00 8 Key Success Factors When Marketing Your Event 00:15:00 Marketing Managers: 10 Reasons Why You Should Organize Your Own Events 00:30:00 6 Factors To Look Out For When Planning The Event Itinerary 00:15:00 Module 3 What Makes An Event Fabulous? 00:30:00 7 Key Reasons Why Events Marketing Should Be Part Of Your Marketing Strategy 00:15:00 Learn What It Takes To Be A Successful Event Planner 00:15:00 Truth About Creating Successful Events! 00:15:00 When You Need An Event Planner And When You Don't! 00:30:00 What To Look Out For When Choosing Your Event Planner 00:15:00 What To Look Out For When Choosing Your Event Venue 00:30:00 What To Do When Things Don't Go As Planned During Events 00:15:00 Learn What Makes An Event Stand Out And Talked About By Your Peers! 00:15:00 When You Need To Hire An Event Planner? 00:15:00 Module 4 4 Ways To Ensure That Your Event Will Go As Planned 00:15:00 10 Ideas On Creating Exciting Event Themes 00:15:00 8 Ways To Get Attendees To Your Events 00:15:00 Learn How To Create An Event That Will Generate Revenue For You! 00:15:00 Having Mascots, Minglers, Entertainers At Your Next Event - How To Find & Work With Them 00:15:00 Event Suppliers/Vendors: They Can Make Or Break Your Event! - Learn How To Choose Wisely 00:15:00 7 Reasons Why The Need For Teambuilding At Your Offsite Events 00:30:00 8 Key Factors Of A Successful Event Planner - Learn To Pick Wisely 00:30:00 9 Ways To Organize Your Events On A Shoestring Budget 00:30:00 Managing Your Events - Once You Know The ' Why', The'How' will Present Itself 00:15:00 Module 5 Effective Ways To Negotiate With Your Event Suppliers 00:15:00 7 Tips On How To Find The Right Venue For Your Next Event 00:15:00 8 Ways To Work Successfully With Your Event Venue 00:30:00 9 Ideas On How To Promote Your Events To Your Internal Customers 00:15:00 6 Ways To Promote Your Events To Your External Customers 00:30:00 Working Successfully With Your Event Planner 00:30:00 7 Pitfalls To Avoid When Planning Your Event Itinerary 00:30:00 5 Tips To Look Out For When Planning Your Event Logistics 00:15:00 Choosing Your Emcee In Events - What You Need To Know 00:15:00 How To Create Events That People Talk About! 00:30:00 Mock Exam Mock Exam- Extended Diploma in Event Planning & Management 00:20:00 Final Exam Final Exam- Extended Diploma in Event Planning & Management 00:20:00
Emergency Planning is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Emergency Planning and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 3 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed. After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £8.99 You can get both PDF and Hard copy certificate for just £8.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Introduction 00:03:00 Who are We? 00:04:00 Who is This Course For 00:02:00 Why Have an Emergency Management Plan? 00:06:00 Emergency Planning Committee (EPC) Introduction 00:05:00 Emergency Plan and Procedures Emergency Identification and Analysis 00:06:00 Potential Emergencies for Venues. Let's start with Fire 00:05:00 Internal Threats, Visitors and Bomb Threats 00:09:00 Suspect Items 00:02:00 Active Shooter 00:06:00 Crowd-Related Emergencies 00:09:00 Terrorism 00:07:00 Structure of the Emergency Plan and Emergency Response Procedures 00:02:00 Evacuation Diagram 00:02:00 Distribution of the Emergency Plan and Procedures 00:04:00 Review and Routine Servicing 00:01:00 Key Considerations for our Emergency Response Procedures Introduction and Required Procedures 00:04:00 Notification, Communication, Media, Social Media, Control & Coordination 00:10:00 Children and Emergency Response Equipment 00:04:00 Evacuation Options, Routes & Assembly Areas 00:05:00 First Aid, Lifts & Escalators 00:01:00 Occupants and Visitors with a Disability 00:03:00 Other Considerations 00:06:00 Emergency Control Organisation Emergency Control Organisation 00:04:00 Selection Criteria for ECO Members, Roles, Identification and Indemnity 00:03:00 Who will make a good Chief Warden? 00:06:00 Training and Response Exercises EPC and ECO Training 00:05:00 Occupants, Visitors, Skill Retention & Training Materials 00:04:00 Emergency Response Exercises or 'Drills' 00:08:00 Wrap Up Wrap Up 00:02:00 Mock Exam Mock Exam - Emergency Planning 00:20:00 Final Exam Final Exam - Emergency Planning 00:20:00
Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Are you someone who loves baking cakes and decoration? Do you aspire to become a professional cake decorator? Or are you currently a cake decorating business owner and you want to improve your skills? If yes, then this course is perfect for you and your needs! Description: This course will start by helping you realise that in beginning your new locally established business it might be tiring but you will rapidly find how energizing this industry can be. You will become a little apprehensive when you initially begin but you will then recover when you began this business since you have the energy for designing and having the capacity to communicate inventively. The most critical challenge you can take is to stay engaged in your business and trained in baking and decorating cakes. Start by registering your business to avoid conflicts with the government then start getting the word out to your group by promoting yourself each and every week, until you develop a strong client base. Never forget that your skills needed to be enhanced and this will only be possible the more you practice so whenever you are unsatisfied with a specific style you are working, continue in attempting to perfect it. You will be astounded at how your speed will increase and your capacities with time during the course. Who is the course for? Professionals or Entrepreneurs who are into Cake Decorating business. People who have an interest in starting up a Cake Decorating business. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: Cake Decorating Business Secrets course is a useful qualification to possess, especially to people with careers in: Baking Specialist Cake Decoration Business Owner Cake Decorator Cake Stylists Confectionery Baker Pastry Chef Professional Cake Maker. Course Curriculum Cake Decorating Business Secrets Introduction To Cake Decorating Business Secrets 00:30:00 Getting Started 00:30:00 Marketing Your Cake Decorating Business 00:45:00 Business Cards & Stationery 00:30:00 Selecting The Word Tactfully 00:30:00 Case Study: Promoting On A ShoeString Budget 01:00:00 Tools of The Trade 00:30:00 Lowering Your Business Costs 00:30:00 How To Accept Payment 00:15:00 Home Based Business Taxes 00:30:00 Organising Your Business For Success 00:30:00 Baking Secrets Revealed 00:30:00 Down To Baking Business 00:30:00 Insider Tips From A Professional Baker 00:30:00 Food Safety Tips 00:15:00 Wedding Cake Consultations 00:30:00 Time Management Secrets 00:30:00 It`s a Piece Of Cake 00:15:00 Cake Assembly Instruction 00:30:00 Cake Delivery & Packaging 00:30:00 Action Plan: Checklist 00:30:00 Conclusion: Final Words 00:15:00 Recommended Reading Recommended Reading: Cake Decorating Business Secrets 00:00:00 Mock Exam Mock Exam-Cake Decorating Business Secrets 00:20:00 Final Exam Final Exam-Cake Decorating Business Secrets 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00