13302 Courses

A workshop for independent schools that are inspected by Ofsted. Providing a proven strategy for ensuring compliance with the independent school standards.

If you want to be able to offer a consistently better quality of education for your pupils without the stress that comes with worrying about Ofsted all the time, this workshop is for you.

Who is this course for? Newly qualified teachers, teaching assistants, learning support assistants   What will be covered? learning and progress working memory & long-term memory how we learn strategies for making sure pupils learn using assessment effectively feedback and progress using prompt, structure interventions

This workshop outlines strategies for making sure that learning takes place and that pupils in non-association independent schools make progress in the limited time they have.

This session is for those who find themselves teaching even though they have not gone through teacher training. It is designed to give you the basic tools you need to begin delivering to ensure that learning takes place.

The IMI Award in MOT Test Centre Management, has been developed with the Driver and Vehicle Standards Agency (DVSA) to provide learners with the qualification, knowledge and skills necessary to manage MOT Vehicle Test Centres. What you will achieve Successful completion will give you a valuable academic qualification recognised by the DVSA that demonstrates your skill and knowledge necessary to successfully run and manage an MOT station on a day to day basis as well as fully understanding the DVSA’s legislative and compliance requirements. Cost of Course The cost of this course is £575.00 + VAT per candidate. Please contact us for further information. Course Overview The MOT Test Centre Manager Training course and assessment is normally ran over 2 1/2 days in total with the 1/2 day revision and online test often ran a few days after the initial training to allow candidates time to absorb the information. The main focus of the courses will teach you how to: manage the legislative and compliance knowledge required to manage an MOT test centre effectively encourage improvements in customer service develop and supervise staff with an MOT centre understand the MOT test centre quality systems and audits Assessment is by an open book online IMI test. Who Should Attend The MOT Test Centre Manager Training qualification is primarily developed for learners who wish to run an MOT Vehicle Test Station (VTS), or who will have direct responsibility for MOT operations at the VTS in the future. There are no formal entry qualifications for this course but learners MUST possess a good standard of written and spoken English as all MOT manuals, training and testing is conducted in English.

Course Description Get instant knowledge from this bite-sized TEFL (TESOL) Masterclass Part - 3 course. This course is very short and you can complete it within a very short time. In this TEFL (TESOL) Masterclass Part - 3 course you will get fundamental ideas of TEFL (TESOL), the key strategy of situational approach, professional development and so on. Enrol in this course today and start your instant first step towards the use of games and activities. Learn faster for instant implementation. Learning outcome Familiarise with technology in second language teaching & learning Understand the use of games and activities Gain in-depth knowledge of the classroom management and student motivation Deepen your understanding of the situational approach of teaching English Strengthen professional development and employment How Much Do English Teachers Earn? Senior - £45,000 (Apprx.) Average - £33,000 (Apprx.) Starting - £20,000 (Apprx.) Requirement Our TEFL (TESOL) Masterclass Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. TEFL (TESOL) Masterclass Part - 3 Use of Games and Activities 00:13:00 Technology in Second Language Teaching & Learning 00:20:00 Classroom Management and Student Motivation 00:35:00 Teaching English: Situational Approach 00:34:00 Professional Development and Employment 00:27:00 Assignment Assignment - TEFL (TESOL) Masterclass Part - 3 00:00:00

Level 5 HRM Online Training Begin your career as an HR manager by enrolling in Training Tale's Level 5 HRM Course. This Level 5 HRM course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This Level 5 HRM course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the Level 5 HRM course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. 2 COURSES BUNDLE INFO Course 01: Level 5 HRM Course 02: Level 4 Time Management Other Benefits of Level 5 HRM Course Free 2 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the HRM course ] Level 5 HRM Online Course outline of Level 5 HRM Course Module 01: Introduction Module 02: Recruitment and Selection Module 03: Employee Relationship Module 04: Performance Management Module 05: The Necessity of Training & Development in the Workplace Module 06: Motivating and Rewarding Employees Module 07: Equality and Diversity Module 08: Health and Safety of Employees Module 09: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method of HRM After completing each module of the HRM, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of HRM After completing the MCQ/Assignment assessment for this HRM course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 5 HRM This HRM course is highly recommended for anyone considering a career in human resources. Requirements Level 5 HRM Students who intend to enrol in this Level 5 HRM course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 5 HRM Certificates Certificate of completion Digital certificate - Included

UK Sedation & Mellow Dental Presents: The New Starter Sedation Course for Dentists and Dental Nurses With Dr Roy Bennett and Dr Robert Endicott Are you a dentist or Dental Nurse looking to expand your skills and provide a more comfortable experience for your patients? If so, we’ve got the perfect opportunity for you. Introducing our brand-new, comprehensive New Starter Sedation Course. This innovative course is brought to you by two leading names in dental education – UK Sedation and Mellow Dental. Our commitment is to empower you with the skills and confidence to provide effective sedation in your practice. The Starter Sedation Course spans two days, offering a blend of online and face-to-face learning for the best educational experience: 🌐 Day 1 – Online Learning: Dive into the theory of dental sedation from the comfort of your own home. Our expert instructors will guide you through comprehensive video tutorials, live webinars, and interactive quizzes, making learning both easy and engaging! 👥 Day 2 – Face-to-Face Workshop: Put your newfound knowledge into action with a hands-on, practical workshop held at one of our state-of-the-art training facilities. Here, you’ll learn directly from experienced professionals in a safe, supportive environment. Once those two parts are complete, you have all the theory training required to enter the mentoring phase of your training. 🌐 Post course – Exclusive access to our online mentoring and logging programme. You need to carry out at least 20 mentored cases in practice after the course and our programme helps you accomplish this once you have sourced a mentor. We can help you find a mentor with our extensive list, including some of the team at UKSedation.  Once at least 20 cases are completed mentored, you are then free to carry out IV Sedation independently. THE FEES WILL BE £1100 FOR DENTISTS AND £550 FOR DENTAL NURSES, INCLUDING ALL RESOURCE MATERIALS. IF BOOKING DENTIST AND NURSE TOGETHER USE PRODUCT CODE “UKSEDATION250” TO GET A £250 DISCOUNT ON THE NURSES TICKET. New course also delegates get access to exclusive offers from dental sedation equipment providers Once mentoring is completed, there is an additional fee of £150 for final certification. Key features of the course: Comprehensive Curriculum: Covering everything from patient assessment, sedation techniques, monitoring, and emergency protocols, our course gives you all the tools you need to safely administer dental sedation. Expert Instruction: Our instructors are experienced sedation practitioners who are passionate about sharing their knowledge. CPD Certified: The course is fully accredited for Continuing Professional Development, providing 14 verifiable sedation CPD hours upon completion. Post-course Support: We’re committed to your ongoing development, offering post-course support and resources to help you apply your new skills confidently in your practice. Mentoring – at UkSedation we can provide the mentors to visit your practice to help you with your required 20 cases (charged separately). We will train you in how to find the patients who would benefit from sedation and to have that discussion with them. Whether you’re a newly qualified dentist or nurse or a seasoned practitioner looking to expand your services, our New Starter Sedation Course is the perfect stepping stone to elevate your practice and help many more patients visit the dentist. Don’t miss out on this fantastic opportunity to enhance your professional skills, deliver better patient care, and grow your practice. Limited spaces are available, so sign up today and take the next step in your dental career with the UK Sedation & Mellow Dental’s New Starter Sedation Course. Course Includes 24 Lessons 14 Quizzes Course Certificate About Instructor Rob Endicott Roy Bennett Dr Roy Bennett is the director of Mellow Dental Training, IACSD accredited trainer and mentor and former director of Portmans Dental Care. Dr Rob Endicott is an IACSD accredited trainer and mentor and is the ViceChair of the ADAS (Association of Dental Anaesthetists and Sedationists)

Getting Started The CMI Level 7 Extended Diploma in Strategic Management and Leadership Practice designed for individuals desiring to develop strategic management and leadership practices who will have the knowledge, skills and behaviours to drive business activities in a senior, regional, specialist, director or CEO management and leadership role. This course will give you the expertise and significantly improve your ability to implement fundamental management and leadership models within an organisation's strategic framework. The CMI Level 7 Extended Diploma contains a range of units that reflect the tasks and activities required by managers in roles such as senior managers, regional management, and specialist managers who are accountable to a senior manager or business owner. The Level 7 Extended Diploma in Strategic Management and Leadership Practice has an all-inclusive structure which will give you all the necessary skills and competencies to become a competent manager at the senior management level. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 7 Extended Diploma in Strategic Management and Leadership Practice, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. Key Benefits Demonstrate to employers that you possess substantial senior management and leadership skills required to drive business activities and achieve organisational success. Develop the professionalism to deliver impact and behave ethically Demonstrate a commitment to continual learning and development Build strategic management and leadership skills to focus on the requirements of embedding the organisation's strategy Provide skills and behaviours to drive core business activities Key Highlights Do you want to develop strategic management and leadership skills and drive business activities in a senior, regional, director or CEO management and leadership role? The CMI Level 7 Strategic Management & Leadership Practice offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 7 Strategic Management & Leadership Practice can open many career pathways including, but not limited to: Senior Manager - With an estimated average salary of £ 75,270 per annum Regional Manager - With an estimated average salary of £ 52,379 per annum Specialist Manager With an estimated average salary of £56,872 per annum Regional Director, with an estimated average salary of £110,000 per annum Director, with an estimated average salary of £135,397 per annum CEO, with an estimated average salary of £155,000 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 18 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Get Foundation Chartered Manager status upon course completion Fast Track to Chartered Manager status. You will be eligible to apply for Chartered Manager status, the ultimate professional accolade for managers, after completing the course and with 3+ years of experience in a managerial role. Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3500 to 4500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring senior managers, regional managers, specialist managers, or directors.  You don't need any formal qualifications to study the CMI Level 7 Extended Diploma in Strategic Management and Leadership Practice. However, to be eligible for this course, you must:  Be 21 years of age and over Have some management experience in the junior, middle or senior level Possess the ability to complete the Level 7 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression We would recommend the below qualifications as a possible progression route, once completing the Strategic Management and Leadership qualifications: CMI Level 7 Qualifications in Management Coaching and Mentoring Why gain a CMI Qualification? The CMI Level 7 Extended Diploma in Strategic Management and Leadership Practice is ideal for senior managers, regional managers, directors and CEOs who want to develop skills to drive business activities and deliver long-term outcomes. Achieving the globally recognised CMI Level 7 Diploma qualification will demonstrate to employers that you possess substantial senior management and leadership skills required to drive business activities and achieve organisational success. With this CMI Level 7 Diploma, you will develop skills and knowledge to manage people, projects, change, services, operations, and strategies for delivering organisational success. You will build your strategic management and leadership skills to focus on the requirements of embedding the organisation's strategy. You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. You can fast-track to apply for Chartered Manager status, the ultimate professional accolade for managers, after completing the CMI Level 7 Extended Diploma in Strategic Management and Leadership Practice course and with at least three years of experience in a managerial role. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Strategic Risk Management Reference No : CMI 708 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand strategies for managing risk. 2. Know how to develop risk management strategies. UNIT2- Strategic Management of Data and Information Reference No : CMI 709 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand the strategic management of data and information UNIT3- Strategic Leadership Reference No : CMI 701 Credit : 11 || TQT : 110 LEARNING OUTCOME 1. Understand the role and context for strategic leadership. 2. Understand the behaviours and skills for strategic leadership. UNIT4- Leading and Developing People to Optimise Performance Reference No : CMI 702 Credit : 10 || TQT : 100 LEARNING OUTCOME 1. Understand the principles for leading and developing people. 2. Understand leadership and development strategy. UNIT5- Collaboration and Partnerships Reference No : CMI 703 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the role of collaboration and partnerships. 2. Know how collaboration and partnerships further organisational success. UNIT6- Principles and Practices of Policy Development Reference No : CMI 610 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the context in which a policy is developed. 2. Know how to develop, implement and evaluate policy. UNIT7- Coaching Skills for Leaders Reference No : CMI 612 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the benefits, types and application of coaching used by leaders. 2. Know the skills, techniques and approaches required by leaders to coach. UNIT8- Developing Organisational Strategy Reference No : CMI 704 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand how to develop strategy. 2. Know how to develop strategy. UNIT9- Leading Quality Management Reference No : CMI 609 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the factors which influence organisational approaches to quality management. 2. Know how to lead quality management to achieve strategic objectives. UNIT10- Entrepreneurial Practice Reference No : CMI 711 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand entrepreneurship in strategic contexts. 2. Understand the principles of entrepreneurial practice. UNIT11- Applied Research for Strategic Leaders Reference No : CMI 713 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the research process 2. Know how to develop a research proposal of strategic benefit. UNIT12- Leading Strategic Change Reference No : CMI 705 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand the scope and context of strategic change. 2. Know how to propose a strategy for leading strategic change. UNIT13- Finance for Strategic Leaders Reference No : CMI 706 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand the scope of the Finance function within an organisational context. 2. Understand the role of Finance in strategic decision making. UNIT14- Personal and Professional Development for Strategic Leaders Reference No : CMI 714 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand approaches for personal and professional development. 2. Know how to develop as a strategic leader through personal and professional development. UNIT15- Strategic Corporate Social Responsibility and Sustainability Reference No : CMI 608 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand corporate social responsibility and sustainability in organisational contexts. 2. Know how corporate social responsibility and sustainability is applied in an organisational setting. UNIT16- Strategic Approaches to Equality, Diversity and Inclusion Reference No : CMI 715 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand equality, diversity and inclusion at a strategic level. 2. Know how to develop strategic priorities for equality, diversity and inclusion. UNIT17- Strategic Approaches to Mental Health and Wellbeing Reference No : CMI 716 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the impact of managing mental health and wellbeing on organisational performance. 2. Know how to develop a culture of mental health and wellbeing. UNIT18- Marketing Strategy Reference No : CMI 710 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand the context in which a marketing strategy is developed. 2. Know how to develop a marketing strategy. UNIT19- Principles and Practices of Ethical Decision Making Reference No : CMI 614 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand ethical decision making within organisational contexts. 2. Know how to make an ethical decision. UNIT20- Organisational Design and Development Reference No : CMI 707 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand organisational design and development. 2. Understand how to apply the principles of organisational design and development. UNIT21- Strategic Management Project Reference No : CMI 712 Credit : 10 || TQT : 100 LEARNING OUTCOME 1. Know how to develop a strategic management project. 2. Know how to conduct a strategic management project. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.