Are you currently in the Sales Industry? Or are you someone who has your own business? Either way, are you having a hard time increasing your sales? Then this course is perfect for your needs! Description: Sales industry is a very fast-paced sector that should be understood and adapted to its trends to be able to succeed. In this course, you will be introduced to sales which happen on a daily basis and how offering additional products is an essential for the business. Then you will learn when and how to offer promos and discounts to increase your sales. You will learn how to train your people and make your store presentable for your clients to be able to maximise your sales. Lastly, you will know about the importance of the after-sales services you should provide. Who is the course for? Sales professionals, businessmen, and entrepreneurs who want to increase their sales People who have an interest in sales and marketing Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 2 Certificate in Increasing Sales is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneurs Independent Sales Operator Marketing Specialists Sales Consultant and Specialists Sales Person Sales Representatives Self-publisher. Module 01 Introduction 00:15:00 Making Additional Sales More Effectively 01:00:00 Up Selling More Effectively 00:30:00 Cross-ÂSelling More Effectively 00:30:00 Offer Promos And Discounts More Effectively 00:15:00 Offer Freebies At No-ÂCost or Little Cost 00:15:00 Module 02 Doing Product Presentation More Effectively 00:30:00 Advertising More Effectively 00:30:00 Absorb Losses More Effectively 01:00:00 Break the Competition More Effectively 01:00:00 Search Engine Optimizing Your Website More Effectively 00:30:00 Making Your Product More Attractive 00:15:00 Module 03 Train Your People More Effectively 01:00:00 Doing Store Presentation More Effectively 01:00:00 Using Perfect Timing To Maximize Sales 00:30:00 Offer After-ÂSales Services More Effectively 00:30:00 Miscellaneous Tips 00:30:00 Conclusion 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Embarking on the journey of mastering 'Advanced Sales and Selling Management Techniques' is akin to unlocking the secrets of successful businesses. This comprehensive course delves deep into the intricacies of sales growth, providing learners with a deep understanding of strategic planning, marketing, and customer behaviour. With ten robust modules, this programme ensures participants emerge with a holistic understanding, encompassing everything from presentation skills to brand strategy, ensuring they remain ahead in the ever-evolving world of sales. Learning Outcomes Understand key sales growth drivers and effective sales presentation techniques. Master negotiation tactics while effectively dealing with customers. Grasp the relationship between marketing and sales. Acquire knowledge in strategic planning, market analysis, and brand development. Cultivate proficiency in CRM strategies and enhance customer communication skills. Why buy this Advanced Sales and Selling Management Techniques? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Advanced Sales and Selling Management Techniques for? Sales enthusiasts keen to delve deeper into advanced selling techniques. Marketing professionals aiming to integrate sales strategies. Entrepreneurs looking to refine their sales and marketing approach. Business students wishing to gain a competitive edge in sales management. Managers aspiring to drive better sales results for their teams. Career path Sales Manager: £30,000 - £60,000 Marketing Strategist: £35,000 - £70,000 Brand Manager: £40,000 - £75,000 CRM Specialist: £30,000 - £55,000 Consumer Behaviour Analyst: £32,000 - £68,000 Customer Service Manager: £25,000 - £50,000 Prerequisites This Advanced Sales and Selling Management Techniques does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Sales and Sales Growth Sales and Sales Growth 00:19:00 Module 2: Sales Presentation and Selling Sales Presentation and Selling 00:16:00 Module 3: Sales Negotiations and Dealing with Customers Sales Negotiations and Dealing with Customers 00:22:00 Module 4: Marketing and Sales Marketing and Sales 00:24:00 Module 5: Strategic Planning and Development Strategic Planning and Development 00:19:00 Module 6: Planning and Market Analysis Planning and Market Analysis 00:26:00 Module 7: Consumer Buying Behaviour and Customer Analysis Consumer Buying Behaviour and Customer Analysis 00:16:00 Module 8: Branding and Pricing Strategy Branding and Pricing Strategy 00:16:00 Module 9: CRM Fundamentals and Strategies CRM Fundamentals and Strategies 00:25:00 Module 10: Customer Service and Communication Skills Customer Service and Communication Skills 00:13:00
Business Administration Developing a thorough understanding of important advanced business administration topics and concepts can help you boost your career in various fields today. Employers continually prefer highly qualified administrative specialists over entry-level administrative personnel on a global scale. Excellent administrative skills are essential in both the corporate and public sectors to facilitate crucial operations and activities. This Business Administration course will provide you with a solid practical and theoretical foundation that will undoubtedly improve your knowledge and skills in this field. This course is for both aspiring beginners and experienced professionals who want to gain a thorough understanding of important business management topics. Now is the time to enrol in this Business Administration course, learn from the best in the field, and stand out from all other applicants and employees. Courses are included in this Business Administration Course Course 01: Level 3 Business Administration Course 02: Level 5 Diploma in Business Analysis Course 03: Level 5 Diploma in Risk Management Business Administration Detailed course curriculum of the Level 3 Business Administration Module 1: Introduction to Business Administration What is Business Administration Six Fundamentals of Business Management Types of Business & Their Ownership The Business Environment Types of Business Environment Importance of Business Environment Business Ethics Business Ethics for Executives Module 2: Principle of Business Business Market Business Innovation and Growth Financial Management Business Budgeting Sales and Marketing Module 3: Principles of Business Communication Negotiation in a Business Environment How to Develop and Deliver Presentations How to Create a Bespoke Business Document The Information System in a Business Environment Business Communication Models, Systems and Process Module 4: Principles of Administration How to Manage an Office Facility Health and Safety in a Business Environment How to Take Minutes of Meetings How to Chair, Lead and Manage Meetings How to Supervise Administration Team How to Organise Events Module 5: Understand How to Improve Business Performance The Principles of Resolving Business Problems Continuous Improvement Techniques and Processes The Principles of Change Management Module 6: Understand Equality, Diversity and Inclusion in the Workplace The Organisational Aspects of Equality, Diversity and Inclusion in the Workplace The Personal Aspects of Equality, Diversity and Inclusion in the Workplace How to Manage Performance and Conflict in the Workplace The Management of Team Performance The Management of Underperformance in the Workplace Module 7: Principles of Leadership and Management Leadership in Management Leadership Principles Leadership Styles and Models The Role, Functions and Processes of Management Performance Management Effective Decision Making Assessment Method After completing each module of the Business Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Business Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business Administration This Business Administration course is highly recommended for:- Anybody in any business or office environment seeking to reach the top of the ladder. Newcomers to the job market who want to improve their prospects for initial employment. Entrepreneurs, Small business owners. Requirements Business Administration There are no specific requirements for this Business Administration course because it does not require any advanced knowledge or skills. Career path Business Administration Candidates who successfully complete this Business Administration course may choose from a wide range of careers, including:- Administrative Assistant, Administrative Director, Administrative Manager, Facility Manager, File Clerk, Financial Clerk, Client Relations Manager, Contract Administrator, Office Clerk. Certificates Certificate of completion Digital certificate - Included
Thinking about a job as a Digital Product Manager? The BCS Practitioner Certificate in Digital Product Management encourages individuals in both technical and non-technical product-related roles to develop the practical behaviours required to succeed in leading a product project or team.
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in 2021/22, an estimated 1.7 million workers in the UK suffered from work-related musculoskeletal disorders (MSDs) - that's over half a million more than suffering from injuries? These can be caused by a number of factors in the workplace, and with the right training, they can be prevented. Ensuring a safe work environment is not just a legal requirement. It's essential for protecting yourself and your colleagues. This Health and Safety at Workplace at QLS Level 4 bundle offers a wide range of courses designed to equip you with the essential knowledge and skills to create a safe and healthy working environment. You'll learn about hazard identification and risk assessment, safe handling of hazardous substances (COSHH), proper spill management techniques, and how to recognise and deal with asbestos. The bundle also covers crucial topics like electrical safety, fire risk assessment, lone worker safety, ladder safety, and safe rigging and lifting practices. With a single payment, you will gain access to Health and Safety in the Workplace course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Health and Safety in the Workplace Bundle Package includes: Main Course: Diploma in Health and Safety at Workplace at QLS Level 4 10 Additional CPD Accredited Premium Courses related to Sales and Marketing: Course 01: COSHH Course 02: Spill Management Training Course 03: Asbestos Awareness Course 04: Diploma in Occupational Health and Safety Course 05: Workplace First Aid Level 4 Course 06: Electrical Safety Course 07: Fire Risk Assessment With Health and Safety Training Course 08: Lone Worker Safety Course 09: Ladder Safety Course 10: Rigging & Lifting This Health and Safety in the Workplace at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes of Health and Safety in the Workplace Understand key principles of workplace health and safety management. Identify and control hazardous substances effectively using COSHH guidelines. Implement proper spill management procedures to prevent workplace hazards. Recognise asbestos risks and ensure safe handling and management. Administer workplace first aid confidently and competently. Conduct thorough fire risk assessments and implement safety measures. Join us and become a vital asset in any organization. You will ensure the well-being of your colleagues and compliance with safety regulations. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Health and Safety in the Workplace Get a free student ID card with Health and Safety in the Workplace Training program (£10 postal charge will be applicable for international delivery) The Health and Safety in the Workplace is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Health and Safety in the Workplace course materials The Health and Safety in the Workplace comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course : Diploma in Health and Safety at Workplace at QLS Level 4 Module 01: Health And Safety At Work And The Laws Module 02: Managing For Health And Safety Module 03: Risk Assessment And Common Risks Module 04: Workplace Health, Safety And Welfare Module 05: Accidents And Ill Health At Work Module 06: Electrical, Fire And Gas Safety Module 07: Safety In Different Work Settings Module 08: Work Equipment Hazards And Risk Control Module 09: Other Health And Safety Hazards At Work Course 01: COSHH COSHH Explained COSHH Regulations Health Problems Related to Hazardous Substances Identifying Hazardous Substances COSHH Risk Assessments Control Measures and Monitoring Implementing Control Measures Course 02: Spill Management Training Module 01: Introduction To Spill Management Module 02: Hazardous Substances Module 03: Pollution Incident Response Planning Module 04: Managing A Spill Module 05: Spill Clean-Up Guideline Module 06: Spills On A Road Or Highway Module 07: Diesel Spillages: An Overview Module 08: Site-Specific Pollution Control Options Module 09: Spill Prevention & Control Checklist Module 10: Ways To Encourage Best Practice =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 225 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Safety professionals Workplace supervisors Health compliance officers General Workforce Progression: Our course can also be helpful to anyone with an interest in the following programmes: Level 1 Award in Health and Safety in the Workplace Level 2 Award in Health and Safety in the Workplace Level 2 Award in Health and Safety in the Workplace (RQF) Level 3 Award in Health and Safety in the Workplace Level 3 Award in Health and Safety in the Workplace (RQF) Level 4 Award in Health and Safety in the Workplace (RQF) Institution of Occupational Safety and Health Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Compliance officers First aid responders Fire risk assessors Safety inspectors Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Health and Safety at Workplace at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
Are you currently in the ticket sales and marketing industry? As long as you want to know how to manage your sales and business, then it's time for you to learn how to improve your skills through this course. Description: Ticket marketing has been a way of evaluating the sales of an event. You need to have high sales to have greater income or profit. This course is designed to create ticket marketing strategies that will help you increase your sales. The concept of high ticket marketing and SEO will be explained thoroughly in this. Also, this course focuses on how to make a good living with high ticket marketing. You will also be learning about the primary high ticket marketing and sell high ticket products. You will know about joint ventures, sales encounter and the difference of high ticket of the low ticket. Who is the course for? Professionals, who work in the business or corporate setting, especially people who are in the marketing and sales department. It will help the top executives and managers to know the power sales method to have more profit for the business. People who are interested in learning more about sales management and marketing. To assist those who are struggling with marketing and selling their products to the market. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Ticket Marketing Course is a useful qualification to possess and would be beneficial for the following careers: Business Development Executive Producers Marketing Manager Sales Specialists Strategist. Module-01 Big Ticket to Wealth Creation System 00:15:00 High Ticket Marketing- How 6 Steps Can Burst Your Sales Counter 01:00:00 High Ticket Marketing As a Part of Your Internet Marketing 01:00:00 High Ticket Marketing and SEO 01:00:00 Make a Good Living with High Ticket Marketing 00:15:00 Module-02 Sell High Ticket Items for Big Profits 01:00:00 The Primary High Ticket Product Strategy- Choosing the Niche 01:00:00 How to Expand Your High Ticket Product Creation 00:30:00 How to Advertise Expensive High Ticket Products as an Affiliate 01:00:00 Bettering Your High Ticket Marketing Skills 00:30:00 Module-03 How to Make your High Ticket Product Sell like Crazy? 00:30:00 High Ticket Marketing with Joint Ventures 01:00:00 Building your List and High Ticket Marketing Through e-mail 01:00:00 High Ticket Marketing- How 6 Steps Can Burst Your Sales Counter 01:00:00 High Ticket vs. Low Ticket 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Dive deep into the realm of Excel with our meticulously designed course on 'Excel Pivot Tables, Pivot Charts, Slicers, and Timelines'. Unlock the secrets of powerful data visualisation tools like Dashboards, Slicers, and Timelines, while mastering the art of reporting by varying time intervals. Whether you wish to streamline your reporting tasks or augment your analytical capabilities, this course will provide you with the tools and techniques to extract insights from data seamlessly. Highlights of the Dynamic Excel Gantt Chart and Timelines : Discover the secrets of finding the key to doing your best work Understand how to reach your most productive level based on scientific research and principles Explore the hidden productivity recipes of professionals and the most successful people in the world Develop a routine for greater productivity both at home and at work Understand the time management strategies for managing your time when dealing with multiple urgent tasks Discover how to achieve higher productivity by making just a few simple changes Learn simple yet highly effective productivity hacks that you can apply in minutes or less Explore science-backed advice for developing a 'Productivity Mindset' and beat procrastination Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who is this Course for? Data analysts aiming to bolster their data visualisation techniques. Professionals in finance, sales, and marketing looking to generate detailed reports. Researchers keen on presenting data in an insightful manner. Students aspiring to enhance their data representation and analysis skills. Project managers wanting to make data-driven decisions How is the course assessed? To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Will I receive a certificate of completion? Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15. Requirements The Dynamic Excel Gantt Chart and Timelines is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Data Analyst: £30,000 - £50,000 Financial Analyst: £35,000 - £55,000 Sales Analyst: £28,000 - £47,000 Market Researcher: £24,000 - £45,000 Data Visualization Specialist: £32,000 - £52,000 Business Intelligence Analyst: £38,000 - £60,000 Course Curriculum Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Getting started with your Pivot Table 00:04:00 Drill Down 00:01:00 Managing the Field List 00:02:00 Changing the Calculation type with Value Field Settings 00:06:00 Growing your Pivot Table with Multiple Fields 00:04:00 Formatting the Pivot Table 00:05:00 Sorting and Filtering the Pivot Table 00:03:00 Creating a Dashboard with Slicers, Timelines and Pivot Charts 00:09:00 Reporting by day, month, qtr, or year within the Pivot Table 00:04:00 Refreshing the Pivot Data with new data 00:03:00 Adding your own calculations into the Pivot Table 00:03:00 The power of the Filter Section in the Pivot Table 00:04:00 PowerQuery 00:12:00 PowerPivot 00:21:00 Assignment Assignment - Excel Pivot Tables, Pivot Charts, Slicers, and Timelines 00:00:00
Welcome to the art of negotiation, a skill that can transform your personal and professional life. Our Negotiation Skills course is designed to equip you with the tools, strategies, and mindset to become a master negotiator. Whether you're navigating business deals, resolving conflicts, or simply seeking to enhance your everyday interactions, this course provides a comprehensive understanding of the negotiation process. From laying the groundwork and exchanging information to the final close, you'll gain insights into the dynamics of successful negotiation. Learn to handle difficult issues with finesse and even negotiate on behalf of others. Join us in this exciting journey towards becoming a confident and persuasive negotiator. Learning Outcomes Understand the fundamentals of negotiation. Prepare effectively for negotiations. Lay the groundwork for successful negotiations. Navigate the phases of exchanging information and bargaining. Achieve mutual gain through negotiation. Why choose this Negotiation Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Negotiation Skills course for? Professionals looking to enhance their negotiation skills. Business leaders and managers seeking to improve deal-making abilities. Individuals interested in conflict resolution and mediation. Sales and marketing professionals. Anyone looking to excel in personal and professional negotiations. Career path Sales Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £80,000 Contract Manager: £30,000 - £70,000 Mediator: £30,000 - £70,000 Human Resources Manager: £30,000 - £60,000 International Relations Specialist: £25,000 - £70,000 Prerequisites This Negotiation Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Negotiation Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module One - Negotiation Skills: Understanding Negotiation Understanding Negotiation 00:09:00 Module Two - Negotiation Skills: Getting Prepared Getting Prepared 00:10:00 Module Three - Negotiation Skills: Laying the Groundwork Laying the Groundwork 00:12:00 Module Four - Negotiation Skills: Phase One - Exchanging Information Phase One - Exchanging Information 00:08:00 Module Five - Negotiation Skills: Phase Two - Bargaining Phase Two - Bargaining 00:11:00 Module Six - Negotiation Skills: About Mutual Gain About Mutual Gain 00:14:00 Module Seven - Negotiation Skills: Phase Three - Closing Phase Three - Closing 00:07:00 Module Eight - Negotiation Skills: Dealing with Difficult Issues Dealing with Difficult Issues 00:10:00 Module Nine - Negotiation Skills: Negotiating Outside the Boardroom Negotiating Outside the Boardroom 00:08:00 Module Ten - Negotiation Skills: Negotiating on Behalf of Someone Else Negotiating on Behalf of Someone Else 00:07:00 Mock Exam Mock Exam - Negotiation Skills 00:20:00 Final Exam Final Exam- Negotiation Skills 00:20:00