381 Courses

Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks. Areas covered Customer service principles Customers’ needs and expectations Behaviour and interpersonal skills Responding to problems or complaints Who is it aimed at? The course is useful for staff, managers, and apprentices working within any business

Master the art of Mortgage Advice with our comprehensive course. From understanding mortgage types and market analysis to providing tailored recommendations, delve into the intricacies of documentation, insurance, and regulatory compliance. Elevate your professional skills in client management and ethical advisory. Unlock the keys to success in real estate finance with our expert-led program.

Unlock the secrets of successful recruitment with our 'Recruitment Consultant: Process and Strategies' course. Master the art of candidate assessment, build lasting client relationships, and stay ahead with cutting-edge recruitment strategies and technology. Navigate legal and ethical considerations, specialize in executive search, and explore global talent acquisition. Elevate your career in HR and staffing. Enroll now to become a proficient recruitment consultant and transform the way organizations connect with top-tier talent.

Welcome to your gateway towards becoming an invaluable part of any organization - the Professional Receptionist. Our CPD Certified Professional Receptionist Diploma is your first step into the exciting world of corporate communications. In the heartbeat of any office, the Professional Receptionist sets the tone, greeting, guiding, and facilitating day-to-day operations. Our course is intricately designed to equip you with the theoretical knowledge that every Professional Receptionist needs to thrive. Through our course, you will gain an understanding of the responsibilities and skills required of a Professional Receptionist, from managing schedules to handling client communications. You will delve into topics such as customer service, business communication, time management, and so much more. Take the leap today and propel your career to new heights. As a Professional Receptionist, you hold the key to a smooth-running, efficient workplace. Join our course and make the journey toward becoming the heartbeat of your future organization. Courses Are Included in this Professional Receptionist Diploma - CPD Certified Bundle: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Course 02: Customer Service Training Course 03: Minute Taking Course 04: Developing Interpersonal Skills Course Course 05: Business Training: Communication Skills Course 06: Office Etiquette and Professional Behavior Learning Objectives: Understand the roles and responsibilities of a Professional Receptionist in various business environments. Gain a solid understanding of business communication and its importance in the role of a Professional Receptionist. Learn about effective customer service strategies and their application in a reception setting. Gain insights into time and schedule management, crucial elements of the Professional Receptionist role. Understand the importance of data handling, privacy, and confidentiality in the workplace. Learn about continuous professional development to further enhance your career as a Professional Receptionist. Why Choose Our Professional Receptionist Course? FREE Professional Receptionist Certificate accredited Get a free student ID card with Professional Receptionist Training Get instant access to this Professional Receptionist course. Learn Professional Receptionist from anywhere in the world Professional Receptionist is affordable and simple to understand Professional Receptionist is an entirely online, interactive lesson with voiceover audio Lifetime access to the Professional Receptionist course materials Professional Receptionist comes with 24/7 tutor support So enrol now in this Professional Receptionist Today to advance your career! Start your learning journey straightaway with Professional Receptionist Diploma - CPD Certified! This Professional Receptionist curriculum has been designed by Professional Receptionist experts with years of experience behind them. The course is extremely dynamic and well-paced to help you understand Professional Receptionists with ease. You'll discover how to master the Professional Receptionist skill while exploring relevant and essential topics. Assessment Process of Professional Receptionist Diploma - CPD Certified Once you have completed all the courses in the Professional Receptionist bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Requirements You will not need any prior background or expertise to enrol in this Professional Receptionist Diploma - CPD Certified. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! 6 in 1 Paramedicine Training Study Bundle "The paramedic is the critical link between life and death, between the healthcare system and the patient." Paramedicine workers are crucial members of the healthcare system who provide essential medical care and support to people in emergency situations. They play a vital role in the community by responding to emergency calls, assessing patients, and providing appropriate treatment and care. This Paramedicine Training Study Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Paramedic Study Course 02: Physiotherapy Diploma Course 03: Anatomy and Physiology of the Human Body Course 04: Public Health Course 05: Medical Law Course 06: Workplace First Aid Level 3 Our Paramedic Study course is designed to teach you from basic human anatomy to medical and legal issues. This course covers a wide range of topics that are essential for paramedicine. You will learn about common injuries, infection control, fluid and electrolyte balance, ambulance maintenance, and more. Throughout the bundle, you will also gain knowledge on basic first aid, paediatric first aid, and other medical emergencies. With a focus on initial assessment and effective communication, this course will help you prepare for the challenges of working in emergency medical services. Whether you're interested in a career in the ambulance service or want to enhance your existing healthcare knowledge, our Paramedicine Training Study course could be the perfect place to start. Learning Outcomes of Paramedicine Training Study: Understand basic human anatomy and physiology Demonstrate knowledge of common injuries and infection control Explain the principles of fluid and electrolyte balance Assess and manage medical emergencies Understand the importance of ambulance maintenance and safety Demonstrate an understanding of medical and legal issues Develop effective communication and interpersonal skills Apply critical thinking and problem-solving skills in emergency situations Why Prefer Us? All-in-one package of 6 premium courses' bundle Earn a certificate accredited by Get a free student ID card! (£10 postal charges will be applicable for international delivery) Globally accepted standard lesson planning Free Assessments 24/7 tutor support. Start your learning journey straightaway! *** Course Curriculum *** Our Paramedicine Training Study bundle courses consist of the following learning modules: Course 01: Paramedicine Training Study Module 01: Introduction to Paramedicine Training Study Module 02: Basic Human Anatomy Module 03: Basic First Aid Module 04: Paediatric First Aid Module 05: Common Injuries Module 06: Infection Control Module 07: Other Medical Emergency Module 08: Initial Assessment Module 09: Fluid and Electrolyte Balance Module 10: Ambulance Maintenance Module 11: Medical and Legal Issues Assessment Process Once you have completed all the courses in the Paramedicine Training Study bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 65 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in pursuing a career in emergency medical services Healthcare professionals seeking to enhance their knowledge and skills Individuals looking to enter the healthcare industry Requirements You will not need any prior background or expertise. Career path Enrolling on this Paramedicine Training Study bundle package can lead you to the following career paths: Paramedic Paramedic Practitioner Prison Nurse Peripatetic Nurse Trainee Critical Care Paramedic Paramedic Advisor Clinical Nurse Clinical Assessor And many more! These job prospects generally pay between £15,000- £35,000 a year.

Overview From providing protection to infection control, a chaperone has many roles to fill in. So before you step into the shoes of a medical chaperone, secure the key skills you need to carry out the responsibilities with expertise. Our Online Chaperone Training course can be your guide in this journey. In this course you will be able to understand the role and responsibilities of a medical chaperone. Through the informative modules, you will be able to ensure privacy and protection from sexual misconduct. The course will also cover detailed lessons on infection prevention and control. Through this course, you will also get the chance to enhance your interpersonal skills and get a solid understanding of the legal aspects.  After the successful completion of the course you will receive a certificate of achievement accredited by CPDQS. This certificate will increase your credibility and promote your career growth. Course Preview Learning Outcomes Understand the role and responsibilities of a chaperone Educate yourself on the process of intimate examination Learn how to deal with sexual assault or misconduct Develop the skills for prevention and infection control Improve your interpersonal skills Get a clear understanding of the legal aspects Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Infection prevention Protection and safeguarding Interpersonal skills Incident management Who Should Take This Online Chaperone Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Chaperone Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Online Chaperone Training will equip you with effective skills and abilities and help you explore career paths such as  Medical Chaperone Healthcare support worker Module 01: Introduction to Chaperone Training Introduction to Chaperone Training 00:10:00 Module 02: Intimate Examination Intimate Examination 00:10:00 Module 03: Dealing with Sexual Misconduct Dealing with Sexual Misconduct 00:19:00 Module 04: The Roles, Responsibility and Interaction of a Chaperone The Roles, Responsibility and Interaction of a Chaperone 00:17:00 Module 05: Prevention and Control of Infection Prevention and Control of Infection 00:17:00 Module 06: Interpersonal Skill Interpersonal Skill 00:04:00 Module 07: Legal Issues Legal Issues 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unlock the secrets of social influence with our comprehensive course, 'Social Skills: How To Gain Influence & Persuade People'. Acquire the tools to sway others' decisions confidently.

Relational Skills Relational abilities are social abilities that permit you to connect and speak with individuals around you. They shape what our identity is and how others see us in our day by day lives. These capacities are gained from the encounters you have had all through life. While this range of abilities can come effectively to numerous individuals, a few group think that its more troublesome associating in the working environment, home and somewhere else. As we are each of the a result of our current circumstance, everybody is distinctive by they way they figured out how to associate with others. Discovering manners by which to better ourselves is and consistently has been achievable. In this course, we will talk about the significance that these abilities play in driving an effective and satisfying life. You will find that there are manners by which to prepare yourself to utilize your learned practices, to advance and improve any circumstance where you may get yourself. The outcome is a more sure form of yourself that can survey and beat issues and issues. It requires some investment, however the excellence of relational abilities is that they can generally be educated and relearned when required. Dealing with these practices every day can prompt a seriously compensating life and profession. What You Will Learn: How crucial relational abilities are in the work environment, home, and different conditions How you can improve your range of abilities through training and different techniques That you don't need to continue to utilize the very practices that you have done previously How a solid range of abilities gives you certainty and harmony in any circumstance The Benefits of Taking This Course: You can grow better abilities to use at work and at home You can improve how you associate with others You can distinguish what you need to fix with regards to your learned practices You will actually want to enter any friendly circumstance with certainty

This course immerses you in the multifaceted realm of Sociowork, delving into the pivotal roles of social workers as counsellors, clinical practitioners, group facilitators, mediators, and advocates. It emphasizes the adherence to ethical values across diverse practice roles and underscores the importance of cultivating effective relationships with clients, colleagues, and stakeholders.After the successful completion of the course, you will be able to learn about the following,Gain profound insights into the dynamic transactional relationships within the spheres of individuals, families, and communities. Explore the ethical dimensions inherent in various Sociowork roles and hone essential interpersonal skills, including active listening, empathic responding, contracting, and critical thinking, to excel in Sociowork practice. Understand the dynamic transactional relationships between individuals, families, and their social environments Explore the roles of a social worker, including counselor, clinical social worker, group facilitator, mediator, and advocate. Recognize the paramount importance of adhering to social work values and ethics across various practice roles. Emphasize the significance of developing and maintaining effective relationships with clients, colleagues, and other stakeholders. Apply essential interpersonal skills, such as active listening, empathic responding, contracting, and critical and creative thinking, in sociowork practice. Gain profound insights into the dynamic transactional relationships within the spheres of individuals, families, and communities. Explore the ethical dimensions inherent in various Social roles and hone essential interpersonal skills, including active listening, empathic responding, contracting, and critical thinking, to excel in Sociowork practice. This comprehensive Sociowork course equips you with the skills and knowledge needed for impactful social work practice. From understanding dynamic relationships to mastering essential interpersonal skills, you'll be prepared for various roles, including counseling, clinical practice, advocacy, and more. Embrace the values and ethics of social work while developing crucial relationships with clients and stakeholders. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Socialwork in Communities, Individuals and Families Self-paced pre-recorded learning content on this topic. Sociowork in Communities Individuals and Families Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Social Work Counselor Clinical Social Worker Group Facilitator Mediator Advocate Family Services Social Worker School Social Worker Mental Health Social Worker Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: A secretary or personal assistants need as much skills, if not more, than the managers they work for. They often have to work late, organize schedules and carry out other office tasks that the boss isn't able to do themselves. So if you want to seat in the forefront of all major deals with your boss, this Executive Secretarial & PA Course would be perfect for you. The course starts with improving your administrative management skills as you learn the importance of administrative procedures, using the right tools, important procedures to note, organising and much more. Next you explore the world of secretarial interpersonal skills as you improve you communication, negotiation and influencing skills. You will also get tips to remember many different names and how to make an impact in the workplace. As part of the personal assistant section you further improve your soft skills, time & meeting management and discover different tools of the trade. Finally you also learn the basic use of Microsoft Word, Excel and PowerPoint in this course which will help you become an invaluable asset to the company. Who is the course for? This course would be ideal for people who want to start working in admin support People who want to improve their skills in general office and administrative tasks Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Executive Secretarial & PA Course is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Secretary Personal Assistant Receptionist Office administrator Administrative Management skills Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Secretarial Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Developing Interpersonal Skills Course- Activities 00:00:00 Personal Assistant Module One - Getting Started 00:30:00 Module Two - Working with Your Manager 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Executive and Personal Assistant Training Course- Activities 00:00:00 Computer Literacy Module 01: Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Module 02: Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Module 03: Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Executive Secretarial & PA Course 00:30:00 Final Exam Final Exam- Executive Secretarial & PA Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00