20730 Courses

Course Overview DISC is an acronym of the four typical behavioral styles of Dominance Influence, Steadiness and Conscientiousness; as categorised by psychologist William Moulton Marston. Martson's DISC model is a behaviour assessment tool used in psychology, which provides a method for identifying predictable actions.  In this Understanding DISC Behavioural Styles course, you will explore the four behavioural styles of DISC in detail. It will also teach you about the importance of emotional intelligence and how to use the DISC styles to effectively communicate with others. By the end of this course, you will also have an understanding of your own DISC behavioural style, and how to develop more flexible personality traits. This best selling Understanding DISC Behavioural Styles has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Understanding DISC Behavioural Styles is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Understanding DISC Behavioural Styles is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Understanding DISC Behavioural Styles is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Understanding DISC Behavioural Styles, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Understanding DISC Behavioural Styles will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Understanding DISC Behavioural Styles to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Overview   With the ever-increasing demand for Document Control in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Document Control may be.   Learning about Document Control or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Document Control. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Document Control is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Document Control Masterclass course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Document Control Masterclass course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Document Control Masterclass course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Document Control, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Document Control, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Document Control, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Document Control Masterclass course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1 - Introduction to Document Control Introduction to Document Control 00:00 Module 2 - Document Control Life Cycle Document Control Life Cycle 00:00 Module 3 - Document Control Strategies and Instruments Document Control Strategies and Instruments 00:00 Module 4 - Document Numbering Document Numbering 00:00 Module 5 - Document Template Document Template 00:00 Module 6 - Document Quality Assurance and Control Document Quality Assurance and Control 00:00 Module 7 - Project Document Control Project Document Control 00:00

Description Here at iStudy, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. Our aim is to always provide value to our learners with quality courses. Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Disabling Distraction. The certification that you will receive upon completing this Disabling Distraction will help to boost your resume and will help you stand out among your peers in the competitive job market. Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from iStudy. Enrol now! Why You Should Choose Disabling Distraction Lifetime access to the course No hidden fees or exam charges Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Disabling Distraction is CPD Qualification Standards and CiQ accredited, and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Disabling Distraction is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Focus Training: Disabling Distraction Course Promo 00:03:00 Lesson 01: Introduction 00:02:00 Lesson 02: Tips To Manage Your Scattered Brain 00:06:00 Lesson 03: Habits That Kill Your Productivity And Focus 00:11:00 Lesson 04: Dealing With Procrastination 00:09:00 Lesson 05: Rules To Master Your Focus And Achieve Your Goals 00:07:00 Lesson 06: The Real Reason We Are Constantly Distracted 00:03:00 Lesson 07: Tools To Eliminate Distraction 00:04:00 Lesson 08: Overcoming Tech Addiction 00:04:00 Lesson 09: Time Management 00:01:00 Lesson 10: Conclusion - Final Thoughts & Ideas 00:01:00

A good childhood and youth development completely depend on the environment they live in and grow up. Social networking is hugely popular nowadays. Due to the modern channels of communication and entertainments children tend to spend more time in online than sports and so parents should be ever more vigilant in making sure that their children are not being harmed through online or their safety are not being compromised. Many young people are sophisticated in the way they use social media apps and websites, tailoring their communication for different audiences, and accessing them from a range of devices including smartphones, tablets, and games consoles. But social media, like all forms of public communication, comes with some risks. Not all of these risks turn into actual problems; and if children never face any risks, they never learn how to deal with them. By helping your child understand what the risks are, you can play a big part in preventing them from turning into problems. This course has been designed to teach you all fundamental elements of child safety online and the strategies how to protect your children from harm. Course Highlights Accredited Diploma in Child Safety Online is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Child Safety Online into 14 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 10 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Child Safety Online Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Child Safety Online is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Child Safety Online is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction to Child Safety 00:30:00 Warning Signs 01:00:00 Parental Monitoring 00:30:00 Monitoring and Protection Software 01:00:00 Tips to Avoid Sexual Predators 00:30:00 The Truth About Online Content 00:30:00 Identity Theft 00:30:00 Spyware And Malware 01:00:00 The Children's Online Privacy Protection Act (COPPA) 00:30:00 Privacy Policy 00:15:00 Social Networking Safety 01:00:00 Additional Rules For Child Safety Online 01:00:00 Warnings For Children Online 00:15:00 Additional Tips For Parents 01:00:00 Mock Exam Mock Exam- Accredited Diploma in Child Safety Online 00:20:00 Final Exam Final Exam- Accredited Diploma in Child Safety Online 00:20:00

Certification After successfully completing the course, you will be able to get the UK and internationally accepted certificate to share your achievement with potential employers or include it in your CV. The PDF Certificate + Transcript is available at £6.99 (Special Offer - 50% OFF). In addition, you can get a hard copy of your certificate for £12 (Shipping cost inside the UK is free, and outside the UK is £9.99).

Attraction Marketing Training Course Overview Are you looking to begin your attraction marketing career or want to develop more advanced skills in attraction marketing? Then this attraction marketing online training course will set you up with a solid foundation to become a confident sales manager or business manager and help you to develop your expertise in attraction marketing. This attraction marketing online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this attraction marketing online training course will set you up with a solid foundation to become a confident sales manager or business manager and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a sales manager or business manager. The attraction marketing online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a sales manager or business manager. This comprehensive attraction marketing online training course is the perfect way to kickstart your career in the field of attraction marketing. This attraction marketing online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a sales manager or business manager or want to learn more skills on attraction marketing but unsure of where to start, then this attraction marketing online training course will set you up with a solid foundation to become a confident sales manager or business manager and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This attraction marketing online training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive attraction marketing online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of attraction marketing. Entry Requirement There are no academic entry requirements for this attraction marketing online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This attraction marketing online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction Introduction to Attraction Based Marketing Attraction Based Marketing Strategies Funnels and the Principles of Attraction Why THEIR Story Beats Yours Building Trust in a Trust-Free World Balancing Your Marketing Mix Measuring Your Results Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Course Overview The comprehensive Certification in ESL Games and Activities has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Certification in ESL Games and Activities today, and learn from the very best the industry has to offer! This best selling Certification in ESL Games and Activities has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Certification in ESL Games and Activities is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Certification in ESL Games and Activities is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Certification in ESL Games and Activities is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Certification in ESL Games and Activities, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Certification in ESL Games and Activities will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Certification in ESL Games and Activities to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Computer Programming is one of the most popular professions out there. If you are planning to start your career as a software developer, computer programmer or IT professional, then this course is what you will need! This course is designed for the people who are looking for a way to enter the world of Programming and master programming skills. You will learn how to build computer programs, execute them, different development environments and many more. Basically, this course if for those who have zero knowledge in programming. Programming is all about critical thinking and problem solving. You will get familiar with these skills and ultimately be able to design your own computer program. Apart from that, you will learn about software development processes and integrated development environments. With all these up to date information, industry level tips and detailed knowledge, you will be on the right path of becoming a computer programming professional. Course Highlights Certified Computer Programming Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Computer Programming Diploma into 20 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 17 hours, 43 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Computer Programming Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Computer Programming Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Computer Programming Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. COMPUTER PROGRAMMING 101 COMPUTER PROGRAMMING 101 FREE 01:00:00 WHAT IS COMPUTER PROGRAMMING AND WHY SHOULD I CARE? FREE 00:30:00 What a Programmer Does 01:00:00 COMPUTER PROGRAMMING AT A GLANCE COMPUTER PROGRAMMING AT A GLANCE 01:00:00 UNDERSTANDING THE LANGUAGE OF THE COMPUTER 00:30:00 Choosing a Language 00:30:00 BASIC PROGRAMMING LANGUAGE BASIC Programming Language 01:00:00 Getting Started with BASIC Programming Language 01:00:00 BASIC Overview of BASIC Components 01:00:00 BASIC Special Variables 01:00:00 BASIC Probability Functions 01:00:00 Filtering the Data Set or Splitting the Data Set 01:00:00 DATA Blocks 01:00:00 DELETE Statement 01:00:00 FOR...NEXT Statement 01:00:00 IF. . . THEN Statement 01:00:00 JOB STATISTICS AT A GLANCE Computer Programming 01:00:00 Employment Outlook 00:15:00 How to Find A Great Job After Graduation 01:00:00 Additional Study Material Fundamentals of Computer-Programming with C+ 00:00:00 Mock Exam Mock Exam- Certified Computer Programming Diploma 00:30:00 Final Exam Final Exam- Certified Computer Programming Diploma 00:28:00

In this course, you will be introduced to the exciting world of professional oil painting. You will learn about various aspects of professional oil painting including the history of oil painting, oil painting mediums, various techniques, alternative mediums, things to get started and the useful tips etc. So, learn all about oil painting and get skilled in this area of your interest. Course Highlights Professional Oil Painting Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Oil Painting Diploma into 9 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 6 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Oil Painting Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Oil Painting Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Oil Painting Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Oil Painting Diploma Brief History of Oil Painting FREE 00:30:00 Introduction To Oil Painting Mediums FREE 01:00:00 Varied Techniques of Oil Painting 00:30:00 Alternative Oil Painting Mediums 01:00:00 Things Required To Get Started in Oil Painting 01:00:00 Basic Know-How's of Oil Painting 01:00:00 Taking good care of your Oil Paintings 00:30:00 Tips For Beginners in Oil Painting 00:30:00 Additional Study Material The Oil Painting Guide 00:00:00 Mock Exam Final Exam

ITIL® 4 Foundation: Virtual In-House Training ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITIL® service management Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management Understand the four dimensions of ITIL® service management Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITIL® 4 Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITIL® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITIL® Practices Intent and Context ITIL® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITIL® Practices Exercise: Crossword Puzzle