700 Courses

Description: Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients. Who is this course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are ready to take customer care service as the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service re-presenter. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Care and Relation 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Care and Relation 00:30:00

Get ready for an exceptional online learning experience with the Travel and Tourism Managementbundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Travel and Tourism Management is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Travel and Tourism Management package has something for everyone. As part of the Travel and Tourism Management package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Travel and Tourism Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Travel and Tourism ManagementCPD Accredited Courses: Course 01: Travel and Tourism Management Diploma Course 02: Travel Administrator Course 03: Travel Blogger Course 04: Tour Guide Training Course 05: Leisure Management Course 06: Hospitality Management Level 2 Course 07: Hospitality - Concierge Course 08: Communicate and Work With People From Other Culture Course 09: Restaurant Management Course 10: Catering - Catering Management Course 11: Event Planner Course 12: Digital Photography Diploma Course 13: Facilities Management Diploma Course 14: Airport Management Course Course 15: PR : Public Relation Course 16: Social Media Influencer Course 17: Sales: Psychology of Customers Course 18: Diploma in Customer Relationship Management (CRM) Course 19: Marketing Communication Course 20: Effective Communication with Better Email Course 21: Master Yourself in Talking with Strangers Course 22: Public Speaking Training Course 23: Career Development Plan Fundamentals Course 24: CV Writing and Job Searching Course 25: Learn to Level Up Your Leadership Course 26: Networking Skills for Personal Success Course 27: Ace Your Presentations: Public Speaking Masterclass Course 28: Learn to Make a Fresh Start in Your Life Course 29: Decision Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? Upon completion of this online Travel and Tourism Management bundle, you will gain the following: CPD QS Accredited Proficiency with this Travel and Tourism Management bundle After successfully completing the Travel and Tourism Management bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Travel and Tourism Management bundle The online test with immediate results You can study and complete the Travel and Tourism Management bundle at your own pace. Study for the Travel and Tourism Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Travel and Tourism Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Travel and Tourism Management, a rich anthology of 30 diverse courses. Each course in the Travel and Tourism Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisTravel and Tourism Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Travel and Tourism Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Travel and Tourism Management package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Travel and Tourism Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this Travel and Tourism Management bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Travel and Tourism Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Travel and Tourism Managementbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

Get ready for an exceptional online learning experience with the Catering, Restaurant Management, Food Safety, HACCP & Revenue Management bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This bundle is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the package has something for everyone. As part of the package, you will receive complimentary PDF certificates for all courses in the bundle at no extra cost. Equip yourself with the Catering & Restaurant Management bundle to confidently navigate your career path or personal development journey. Enrol our Catering & Restaurant Management bundle today and start your career growth! This Bundle Comprises the Following 20 CPD Accredited Courses: Course 01: Catering Management Course 02: Restaurant Management - Takeaway Business Course 03: Level 2 Food Hygiene and Safety for Catering Course 04: Level 3 HACCP Training Course 05:Food Allergen Awareness Training Course 06: How to Improve Your Food Hygiene Rating Course 07: Food Labelling Regulations Course 08: Higher Technician in Cooking and Gastronomy Course 09: Learn to Create Growth Projections for Your Business Course 10: Hotel Revenue Management Course 11: Hospitality and Revenue Management Course 12: How to Analyse & Maximize Restaurant Profits Course 13: Set Menu Prices for your restaurant using data Course 14: Marketing Strategies for Business Course 15: Customer Relationship Management (CRM) Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the Catering, Restaurant Management, Food Safety, HACCP & Revenue Management course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices. Develop practical skills applicable to real-world situations. Enhance personal and professional growth. Build a strong knowledge base in your chosen course Bundle. Benefit from the flexibility and convenience of online learning. With the Bundle, validate your learning with a CPD certificate. Each course in Catering, Restaurant Management, Food Safety, HACCP & Revenue Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Catering, Restaurant Management, Food Safety, HACCP & Revenue Management, a rich anthology of 15 diverse courses. Each course in the Catering & Restaurant Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Catering, Restaurant Management, Food Safety, HACCP & Revenue Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Catering, Restaurant Management, Food Safety, HACCP & Revenue Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Catering & Restaurant Management package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Catering, Restaurant Management, Food Safety, HACCP & Revenue Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Catering, Restaurant Management, Food Safety, HACCP & Revenue Management course. Career path Unleash your potential with the Catering, Restaurant Management, Food Safety, HACCP & Revenue Managementbundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Catering & Restaurant Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Get ready for an exceptional online learning experience with the Hospitality Management Courses for Hospitality Managers bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Hospitality Management Courses for Hospitality Managers is a dynamic package that blends the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Hospitality Management package has something for everyone. As part of the Hospitality Management Courses for Hospitality Managers package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Hospitality Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following 30 CPD Accredited Courses: Course 01: Hospitality Management Course 02: Hospitality - Concierge Course 03: Hotel Revenue Management Course 04: Receptionist Skills Course 05: Hotel Front Desk Operations Course 06: Event Planning Course 07: Leisure Management Course 08: Travel and Tourism Course 09: Facilities Management Diploma Course 10: Digital Photography Diploma Course 11: Catering Management Course 12: HACCP Training Course Course 13: Food Hygiene and Safety Course 14: Cooking and Chef Bundle Course 15: Restaurant Management Course 16: How to Analyse & Maximize Restaurant Profits Course 17: Fundamental Accounting for Small Hotel Business Course 18: Finance and Cash Management for Hospitality Course 19: Cleaning: House-cleaning Course 20: Diploma in Customer Relationship Management (CRM) Course 21: Career Development Plan Fundamentals Course 22: CV Writing and Job Searching Course 23: Learn to Level Up Your Leadership Course 24: Networking Skills for Personal Success Course 25: Ace Your Presentations: Public Speaking Masterclass Course 26: Learn to Make a Fresh Start in Your Life Course 27: Learn to Eliminate Weakness Course 28: Say No: Control Your Life Course 29: Decision-Making and Critical Thinking Course 30: Time Management Training - Online Course What will make you stand out? On completion of this online Hospitality Management bundle, you will gain: CPD QS Accredited Proficiency After successfully completing the Hospitality Management bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the Hospitality Management bundle at your own pace. Study for the Hospitality Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Hospitality Management Courses for Hospitality Managers, a rich anthology of 30 diverse courses. Each course in the Hospitality Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Hospitality Management Courses for Hospitality Managers bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Hospitality Management Courses for Hospitality Managers bundle offers you the flexibility and convenience to learn at your own pace. Make the Hospitality Management package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Hospitality Management Courses for Hospitality Managers bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol in this Hospitality Management Courses for Hospitality Managers bundle. Career path Unleash your potential with the Hospitality Management Courses for Hospitality Managers bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Hospitality Managemet bundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Accredited Digital Certificates and A Hard Copy Certificate

Tired of browsing and searching for a Advertising course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Advertising bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Advertising course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Advertising and help you along your learning journey. Advanced audio-visual learning modules of these Advertising courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Advertising, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Advertising Bundle Consists of the following Premium courses: Course 01: Digital Marketing Course 02: Strategic Planning and Analysis for Marketing Course 03: Marketing Fundamentals Course 04: Business Branding Course 05: Sales and Marketing Skills Level 3 Course 06: Disruptive Innovation for Business Course 07: Digital Marketing Business Tips Course 08: Social Media Strategist Training Course 09: TikTok Marketing for Business Course 10: Retail Strategy Course 11: Influencing and Negotiating Course 12: Customer Relationship Management Course 13: The Formula to Talk with Strangers Course 14: Cross-Cultural Awareness Training Enrol now in Advertising to advance your career, and use the premium study materials from Apex Learning. How will I get my Certificate? After successfully completing the Advertising course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Advertising expertise and essential knowledge, which will assist you in reaching your goal. Curriculum of Bundle Course 01: Digital Marketing Section 1: Introduction Section 2: How to Apply the Internet Marketing Process Section 3: The Internet Marketing Strategies That Will Increase Your Sales Section 4: Creating an Internet Marketing Strategy for Your Business Section 5: Structuring and Auditing of Website Course 02: Strategic Planning and Analysis for Marketing Module 1: An Introduction to Strategic Planning Module 2: Development of a Strategic Plan Module 3: Strategic Planning for Marketing Module 4: Strategic and Marketing Analysis Module 5: Internal Analysis Module 6: External Analysis Module 7: Market Segmentation, Targeting and Positioning Module 8: Approaches to Customer Analysis Module 9: Approaches to Competitor Analysis Course 03: Marketing Fundamentals Module 01: Introduction to Marketing Fundamentals Module 02: Definitions of Marketing Module 03: Traditional vs Contemporary Marketing Module 04: Marketing Management Orientations Module 05: Understand your Customers Module 06: Segmentation Course 04: Business Branding Business Course Promo Video Chapter1 Chapter2 Chapter3 Chapter4 Chapter5 Chapter6 Chapter7 Chapter8 Chapter9 Chapter10 Chapter11 Course 05: Sales and Marketing Skills Level 3 Module One - Getting Started Module Two - Understanding the Talk Module Three - Getting Prepared to Make the Call Module Four - Creative Openings Module Five - Making Your Pitch Module Six - Handling Objections And more... Course 06: Disruptive Innovation for Business Module 01: Introduction Disruptive Innovations for Business Module 02: The Three Key Difficulties Module 03: Six Insight on How to grow Disruptive Innovations next to core Course 07: Digital Marketing Business Tips Unit 1: You are Responsible for the Failure or Success of Your Business Unit 2: Why Internet Marketing and Social Media are important for Businesses Unit 3: How Google Search and Display Network Can Increase Your Sales Unit 4: The More You Learn the More You Earn Unit 5: Commitment Unit 6: Telling is not Selling Unit 7: Your Network is your Net-worth Unit 8: How to become Digital Marketing and Sales Expert Course 08: Social Media Strategist Training The Rise of Social Media Conducting Market Analysis Auditing Social Media Setting Goals and Selecting Platforms Creating the Social Media Policy Integrating Marketing Strategies Developing Effective Content Understanding the Popular Platforms Launching Successful Campaigns Managing the Community Providing Customer Service Measuring, Analyzing and Reporting The Social Media Strategist Career Course 09: TikTok Marketing for Business Section 1: Getting Started on TikTok Section 2: TikTok Foundations Section 3: Special Features of TikTok Section 4: How to Monetise Your Audience Section 5: Build Your Credibility Section 6: Build Your Community Section 7: How to Go Viral Course 10: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 11: Influencing and Negotiating Unit 01: Influencing Unit 02: Negotiating Course 12: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 13: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 14: Cross-Cultural Awareness Training Module 1: Introduction to Cross-Cultural Awareness Module 2: Cross-Cultural Communication Module 3: Corporate Cross-Cultural Awareness Module 4: Cross-Cultural Design Module 5: Cross-Cultural Competency Module 6: Cultural Values Module 7: Working with and Managing a Culturally Diverse Team CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Advertising bundle. Requirements Our Advertising course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Advertising expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.

Keep your Customers happy by learning how to interact with them Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers. Professional Diploma in Customer Care Service is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers. Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve. Course Highlights Professional Diploma in Customer Care Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Care Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Care Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Care Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Care Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started FREE 00:30:00 Module Two - Who We Are and What We Do FREE 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Mock Exam Final Exam

Give a compliment to your career and take it to the next level. This Advertising bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Advertising bundle will help you stay ahead of the pack. Throughout the Advertising programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Advertising course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Advertising Bundle Consists of the following Premium courses: Course 01: Digital Marketing Course 02: Strategic Planning and Analysis for Marketing Course 03: Marketing Fundamentals Course 04: Business Branding Course 05: Sales and Marketing Skills Level 3 Course 06: Disruptive Innovation for Business Course 07: Digital Marketing Business Tips Course 08: Social Media Strategist Training Course 09: TikTok Marketing for Business Course 10: Customer Relationship Management Course 11: Influencing and Negotiating As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Advertising to empower you to learn all at once with accuracy. You can take the Advertising course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Advertising expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Bundle Course 01: Digital Marketing Section 1: Introduction Section 2: How to Apply the Internet Marketing Process Section 3: The Internet Marketing Strategies That Will Increase Your Sales Section 4: Creating an Internet Marketing Strategy for Your Business Section 5: Structuring and Auditing of Website Course 02: Strategic Planning and Analysis for Marketing Module 1: An Introduction to Strategic Planning Module 2: Development of a Strategic Plan Module 3: Strategic Planning for Marketing Module 4: Strategic and Marketing Analysis Module 5: Internal Analysis Module 6: External Analysis Module 7: Market Segmentation, Targeting and Positioning Module 8: Approaches to Customer Analysis Module 9: Approaches to Competitor Analysis Course 03: Marketing Fundamentals Module 01: Introduction to Marketing Fundamentals Module 02: Definitions of Marketing Module 03: Traditional vs Contemporary Marketing Module 04: Marketing Management Orientations Module 05: Understand your Customers Module 06: Segmentation Course 04: Business Branding Business Course Promo Video Chapter1 Chapter2 Chapter3 Chapter4 Chapter5 Chapter6 Chapter7 Chapter8 Chapter9 Chapter10 Chapter11 Course 05: Sales and Marketing Skills Level 3 Module One - Getting Started Module Two - Understanding the Talk Module Three - Getting Prepared to Make the Call Module Four - Creative Openings Module Five - Making Your Pitch Module Six - Handling Objections Module Seven - Sealing the Deal And more... Course 06: Disruptive Innovation for Business Module 01: Introduction Disruptive Innovations for Business Module 02: The Three Key Difficulties Module 03: Six Insight on How to grow Disruptive Innovations next to core Course 07: Digital Marketing Business Tips Unit 1: You are Responsible for the Failure or Success of Your Business Unit 2: Why Internet Marketing and Social Media are important for Businesses Unit 3: How Google Search and Display Network Can Increase Your Sales Unit 4: The More You Learn the More You Earn Unit 5: Commitment Unit 6: Telling is not Selling Unit 7: Your Network is your Net-worth Unit 8: How to become Digital Marketing and Sales Expert Course 08: Social Media Strategist Training The Rise of Social Media Conducting Market Analysis Auditing Social Media Setting Goals and Selecting Platforms Creating the Social Media Policy Integrating Marketing Strategies Developing Effective Content Understanding the Popular Platforms Launching Successful Campaigns Managing the Community Providing Customer Service Measuring, Analyzing and Reporting The Social Media Strategist Career Course 09: TikTok Marketing for Business Section 1: Getting Started on TikTok Section 2: TikTok Foundations Section 3: Special Features of TikTok Section 4: How to Monetise Your Audience Section 5: Build Your Credibility Section 6: Build Your Community Section 7: How to Go Viral Course 10: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 11: Influencing and Negotiating Unit 01: Influencing Unit 02: Negotiating CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Advertising bundle. Requirements This Advertising course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.

Give a compliment to your career and take it to the next level. This Email Etiquette will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Email Etiquette will help you keep ahead of the pack. The Email Etiquette incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Email Etiquette will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. 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Benefits you'll get choosing Apex Learning for this Email Etiquette: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Email Etiquette Bundle Course 1: Email Writing Training Module 1: E-Mail Communications Module 2: Fundamentals of Writing Effective E-mails Module 3: Manage Your E-mail Module 4: Writing Styles and Tone Module 5: Additional Tips for Writing Effective E-Mail Module 6: Exercise Caution Course 2: Proofreading & Copyediting Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing - The Use of Language Module 08: Copy-Editing - Checking Accuracy and Facts Course 3: Advanced Diploma in Copywriting Module 1: Introduction to Copywriting Module 2: Basics of Copywriting Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Copywriting Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Course 4: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L How to type the letter A and ; (semicolon) How to type the letters E and I How to type the letters R and U How to type the letters T and O How to type CAPITAL letters How to type the letter C and , (Comma) and much more Course 5: MS Word Diploma Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Course 6: Business Writing Words to Cut Building Strong Sentences SCQA How to Write Punchy Summaries Words that Work, Feedback that Improves Proof Reading Makes Perfect Course 7: Document Control Module 1: Introduction to Document Control Module 2: Principles of Document Control and Elements of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies and Instruments Module 5: Document Management Module 6: Quality Assurance and Controlling Quality of Documents Course 8: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 9: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 10: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Email Etiquette bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Email Etiquette is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Get ready for an exceptional online learning experience with the Digital Marketing, Social Media, SEO, Copywriting, Email Marketing, and Ads bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This Digital Marketing, Social Media, SEO, Copywriting, Email Marketing, and Ads is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Digital Marketing package has something for everyone. 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This Digital Marketing Bundle Comprises the Following CPD Accredited Courses: Course 01: Digital Marketing: The Ultimate Guide to Strategic Marketing Course 02: Digital Marketing - Growth Hacking Techniques - Online Course Course 03: Learn to Drive Traffic into Sales through Digital Marketing Course 04: SEO - Master Search Engine Optimisation Course 05: Social Media Marketing Course -The Step-by-Step Guide Course 06: Affiliate Marketing Passive Income Made Easy Course 07: Instagram Marketing Course 08: Facebook Marketing Strategy for Business Course 09: LinkedIn Marketing for Business Course 10: Lead Generation with Attraction Marketing for Business Course 11: Online Multi-Business Master Plan Course 12: Complete Online Marketing & Advertising Course Course 13: Sales Skills Course 14: How To Build Sales Funnels With ClickFunnels Course 15: Creating Highly Profitable Sales Funnels Course 16: Content Management Course 17: Content Writing & Copy Writing For SEO and Sales Course 18: Complete the Email Marketing Course Course 19: Google Ads Training: Turn Profit with PPC Course 20: Diploma in Customer Relationship Management (CRM) Learning Outcome: By completing the Digital Marketing, Social Media, SEO, Copywriting, Email Marketing, and Ads course, you will: Gain comprehensive insights into multiple fields. 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