112 Courses

  Relationship Counselling in Mayfair: Transform Your Partnership with Our Comprehensive 3-Session Package   Unlock the full potential of your relationship with our specialized Relationship Counselling in Mayfair. Our tailored package includes three intensive 1-hour sessions designed to strengthen your bond, enhance communication, and resolve conflicts effectively.   During these sessions, couples will delve into essential areas such as:   Communication Skills: Learn how to articulate your thoughts and feelings clearly and listen actively to your partner. Conflict Resolution: Discover strategies to manage disagreements constructively, ensuring both partners feel heard and respected. Emotional Intimacy: Enhance your emotional connection by understanding each other’s needs and fostering deeper empathy. Trust Building: Develop techniques to rebuild and maintain trust, a critical component of a healthy relationship. Stress Management: Learn how to handle external stressors together, creating a supportive and resilient partnership. Goal Setting: Align your personal and relationship goals to ensure a harmonious future together. Our experienced therapists in Mayfair are dedicated to providing a safe and supportive environment where couples can explore these vital aspects of their relationship. Each session is crafted to address your unique challenges and aspirations, ensuring personalized and effective guidance.   Book your Relationship Counselling in Mayfair today and take the first step towards a stronger, more fulfilling relationship. Relationship Coaching London (relationshipsmdd.co.uk) Relationship counselling Mayfair⭐⭐⭐⭐⭐ | M.D.D Dating Coach, Couples Therapy, Breakup Counselling, Personal development Consultancy (relationshipsmdd.com)

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain essential knowledge and skills to recognise, manage, and provide prompt emergency treatment for adrenal crisis with our course. Ideal for healthcare professionals.

Gain the skills and credentials to kickstart a successful career in the technology industry and learn from the

2 Day Supervising First Aid for Mental Health course is a specialized program catering to leaders and supervisors, equipping them with essential skills to foster a mentally healthy work environment.

Discover the essential skills and insights to excel in educational leadership with our comprehensive course, "Leadership in Teaching Training." Gain expertise across 12 modules covering crucial topics like teacher mentoring, mental health awareness, and effective leadership strategies. Perfect for educators seeking to enhance their impact, this course equips you with the tools to foster a supportive learning environment and lead with confidence. Join us and elevate your teaching career today! Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This course on Leadership in Teaching Training covers essential topics to prepare educators for leadership roles within schools. Participants will learn about the fundamentals of effective leadership in teaching, including the importance of confidentiality and understanding legislation related to education. They will explore how good mentoring enhances the quality of teaching and the main areas where teacher leadership can make a difference. The curriculum addresses mental health issues in both adults and children, emphasizing their significance in the workplace and how to support mental well-being. Stress management strategies specific to school environments are discussed, along with the development of skills necessary for teacher leadership roles. Additionally, the course covers understanding mental health challenges in children, as well as special educational needs (SEN) in young adults and children. By the end of the training, learners will be equipped with knowledge and skills to effectively lead and support their colleagues while promoting a positive learning environment. Course Curriculum: Module 01: An Introduction to Leadership in Teaching Module 02: Confidentiality and Legislation Module 03: Effects of Good Mentoring on Quality of Teaching Module 04: Main Areas of Activity in Teacher Leadership Module 05: Mental Health in the Workplace Module 06: Mentoring as Part of Effective Leadership Module 07: Stressors and Stress Management in Schools Module 08: Teacher Leadership Module 09: The Skills of Teacher Leadership Module 10: Understanding Mental Health in Children Module 11: Understanding SEN in Young Adults and Children Module 12: What Teacher Leaders Need to Know Learning Outcomes: Understand leadership roles and responsibilities in educational settings. Apply legislation and confidentiality guidelines in teaching leadership contexts effectively. Evaluate the impact of mentoring on teaching quality and professional development. Identify key areas where teacher leadership influences school operations positively. Recognize mental health challenges and their implications in school environments. Develop skills in mentoring and stress management for effective leadership in schools. CPD 10 CPD hours / points Accredited by CPD Quality Standards Leadership in Teaching Training 2:32:19 1: Module 01: An Introduction to Leadership in Teaching 15:21 2: Module 02: Confidentiality and Legislation 15:08 3: Module 03: Effects of Good Mentoring on Quality of Teaching 09:58 4: Module 04: Main Areas of Activity in Teacher Leadership 23:32 5: Module 05: Mental Health in the Workplace 05:21 6: Module 06: Mentoring as Part of Effective Leadership 07:44 7: Module 07: Stressors and Stress Management in Schools 10:55 8: Module 08: Teacher Leadership 14:12 9: Module 09: The Skills of Teacher Leadership 17:05 10: Module 10: Understanding Mental Health in Children 11:16 11: Module 11: Understanding SEN in Young Adults and Children 11:53 12: Module 12: What Teacher Leaders Need to Know 08:54 13: CPD Certificate - Free 01:00 Who is this course for? Aspiring educators and teachers seeking leadership roles in schools. Educational administrators aiming to enhance leadership skills in teaching contexts. Professionals in educational psychology interested in teacher support and development. Individuals working in special educational needs (SEN) and child mental health. School counselors and advisors focusing on staff and student well-being. Career path School Deputy Headteacher Educational Psychologist SEN Coordinator School Counsellor Teacher Mentor Educational Policy Advisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Discover the essential skills and insights to excel in educational leadership with our comprehensive course, "Leadership in Teaching Training." Gain expertise across 12 modules covering crucial topics like teacher mentoring, mental health awareness, and effective leadership strategies. Perfect for educators seeking to enhance their impact, this course equips you with the tools to foster a supportive learning environment and lead with confidence. Join us and elevate your teaching career today! Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This course on Leadership in Teaching Training covers essential topics to prepare educators for leadership roles within schools. Participants will learn about the fundamentals of effective leadership in teaching, including the importance of confidentiality and understanding legislation related to education. They will explore how good mentoring enhances the quality of teaching and the main areas where teacher leadership can make a difference. The curriculum addresses mental health issues in both adults and children, emphasizing their significance in the workplace and how to support mental well-being. Stress management strategies specific to school environments are discussed, along with the development of skills necessary for teacher leadership roles. Additionally, the course covers understanding mental health challenges in children, as well as special educational needs (SEN) in young adults and children. By the end of the training, learners will be equipped with knowledge and skills to effectively lead and support their colleagues while promoting a positive learning environment. Course Curriculum: Module 01: An Introduction to Leadership in Teaching Module 02: Confidentiality and Legislation Module 03: Effects of Good Mentoring on Quality of Teaching Module 04: Main Areas of Activity in Teacher Leadership Module 05: Mental Health in the Workplace Module 06: Mentoring as Part of Effective Leadership Module 07: Stressors and Stress Management in Schools Module 08: Teacher Leadership Module 09: The Skills of Teacher Leadership Module 10: Understanding Mental Health in Children Module 11: Understanding SEN in Young Adults and Children Module 12: What Teacher Leaders Need to Know Learning Outcomes: Understand leadership roles and responsibilities in educational settings. Apply legislation and confidentiality guidelines in teaching leadership contexts effectively. Evaluate the impact of mentoring on teaching quality and professional development. Identify key areas where teacher leadership influences school operations positively. Recognize mental health challenges and their implications in school environments. Develop skills in mentoring and stress management for effective leadership in schools. CPD 10 CPD hours / points Accredited by CPD Quality Standards Leadership in Teaching Training 2:32:19 1: Module 01: An Introduction to Leadership in Teaching 15:21 2: Module 02: Confidentiality and Legislation 15:08 3: Module 03: Effects of Good Mentoring on Quality of Teaching 09:58 4: Module 04: Main Areas of Activity in Teacher Leadership 23:32 5: Module 05: Mental Health in the Workplace 05:21 6: Module 06: Mentoring as Part of Effective Leadership 07:44 7: Module 07: Stressors and Stress Management in Schools 10:55 8: Module 08: Teacher Leadership 14:12 9: Module 09: The Skills of Teacher Leadership 17:05 10: Module 10: Understanding Mental Health in Children 11:16 11: Module 11: Understanding SEN in Young Adults and Children 11:53 12: Module 12: What Teacher Leaders Need to Know 08:54 13: CPD Certificate - Free 01:00 Who is this course for? Aspiring educators and teachers seeking leadership roles in schools. Educational administrators aiming to enhance leadership skills in teaching contexts. Professionals in educational psychology interested in teacher support and development. Individuals working in special educational needs (SEN) and child mental health. School counselors and advisors focusing on staff and student well-being. Career path School Deputy Headteacher Educational Psychologist SEN Coordinator School Counsellor Teacher Mentor Educational Policy Advisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This is a practical and immersive course for people managers which provides you with the skills, knowledge, and confidence to have effective conversations with staff about mental health and wellbeing.