53 Courses

Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Did you know that according to the World Health Organization, patient-centred care, which includes obtaining informed consent, is a key component of quality health services? The "Consent in Healthcare" course is here for your excellence, boasting a curriculum combining theoretical knowledge with real-world applications. The course opens with an "Introduction to COVID-19," delving deep into the intricacies of this global pandemic. The curriculum further explores the UK Acts to consent, providing valuable insights into the legal landscape governing healthcare consent. The course also covers crucial topics such as "Diagnosis and Treatment," "Artificial Intelligence, Data Science, and Technological Solutions against COVID-19," and "Handling Complaints Regarding Consent."Enrol now in our "Consent in Healthcare" course and unlock a world of opportunities in healthcare and beyond! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Consent in Healthcare. It is available to all students, of all academic backgrounds. Requirements Our Consent in Healthcare is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 18 sections • 16 lectures • 04:52:00 total length •Introduction to COVID-19: 00:28:00 •Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS: 00:12:00 •The Strike of Pandemic Around the World and Great Britain: 00:14:00 •Effects of Covid-19 on Human Life: 00:19:00 •Diagnosis and Treatment: 00:12:00 •Preventions and Social Measures to Be Taken: 00:28:00 •Artificial Intelligence, Data Science and Technological Solutions against Covid-19: 00:19:00 •An Introduction to Consent: 00:14:00 •Information Regarding Consent: 00:13:00 •Consent Training in Healthcare Course: 00:16:00 •Best Interest Decision Making: 00:20:00 •Assessing Capacity: 00:15:00 •Providing Care or Treatment to People Who Lack Capacity: 00:11:00 •Public Bodies and Services Created by MCA Act 2005: 00:22:00 •UK Acts in Relation to Consent: 00:27:00 •Handling Complaints Regarding Consent: 00:22:00

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Are you committed to providing the highest standard of care for your patients? Do you want to ensure that every interaction you have respects their autonomy and rights? Our comprehensive Consent Training in Healthcare Online Course is designed just for you. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners will explore the concept of consent in healthcare, understanding what it means and why it's important. They will delve into the types of information needed for informed consent and how to effectively communicate this to patients. Learners will also learn about decision making in situations where patients may lack capacity, including best interest decisions and assessing capacity. They will gain insight into providing care or treatment to individuals who are unable to provide consent. Additionally, learners will understand the legal framework surrounding consent in the UK, including the Mental Capacity Act 2005 and other relevant legislation. They will also learn how to handle complaints related to consent, ensuring they can navigate challenging situations effectively and ethically. Course Curriculum Module 01: An Introduction To Consent Module 02: Information Regarding Consent Module 03: Consent Training In Healthcare Course Module 04: Best Interest Decision Making Module 05: Assessing Capacity Module 06: Providing Care Or Treatment To People Who Lack Capacity Module 07: Public Bodies And Services Created By MCA Act 2005 Module 08: UK Acts In Relation To Consent Module 09: Handling Complaints Regarding Consent. Learning Outcomes: Analyze ethical considerations in healthcare consent decisions. Demonstrate understanding of best interest decision-making processes. Evaluate capacity and make informed decisions regarding consent. Identify legal frameworks and their implications for healthcare consent. Apply knowledge of UK Acts to consent-related situations. Resolve complaints related to consent in healthcare settings effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Consent Training in Healthcare Online Course 1:26:55 1: Module 01: An Introduction To Consent 06:41 2: Module 02: Information Regarding Consent 06:45 3: Module 03: Consenting for Someone Else 10:53 4: Module 04: Best Interest Decision Making 12:20 5: Module 05: Assessing Capacity 07:54 6: Module 06: Providing Care Or Treatment To People Who Lack Capacity 06:57 7: Module 07: Public Bodies And Services Created By MCA Act 2005 04:43 8: Module 08: UK Acts In Relation To Consent 16:03 9: Module 09: Handling Complaints Regarding Consent. 13:39 10: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals seeking comprehensive understanding of consent protocols. Legal professionals involved in healthcare legislation and policy implementation. Social workers engaging in healthcare decision-making processes. Students pursuing healthcare, law, or social work degrees. Individuals interested in ethical and legal aspects of healthcare provision. Career path Healthcare Lawyer Clinical Ethics Consultant Mental Health Advocate Patient Advocate Healthcare Policy Analyst Medical Ethics Researcher Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Informed consent of patients is IMPORTANT. Open your mind and learn about consent in healthcare, which is currently seen as a "not so important" issue, one of the most crucial health and social care rights by enrolling in our intensive Informed Consent in Healthcare - Level 2 course. Law requires informed consent. Patients who consent to therapy must sign documents acknowledging that they are aware of the dangers and that, in an emergency, doctors may take specified steps to save their lives. By guaranteeing thorough understanding, informed consent fosters confidence between the patient and the physician. This Informed Consent in Healthcare - Level 2 course offers step-by-step instructions and detailed training on how to ascertain someone's best interests, judge mental competence, and respond to any objections regarding consent in a recognised way. By the end of this comprehensive course, you will be able to recognise the legal obligations of doctors in relation to patient consent and find out what services are offered to vulnerable individuals and children. Learning Outcome Understand what consent in healthcare means and why it's important. Determine the situations in which permission is necessary and those in which it is not Find out the importance of Providing Care or Treatment to People Who Lack Capacity. Discover the public bodies and services established by the MCA Act 2005. Learn about the UK acts regarding consent. Explore the method of handling complaints regarding consent. What will Make You Stand Out? On completion of this Informed Consent in Healthcare - Level 2 online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Informed Consent in Healthcare - Level 2 Module 1: An Introduction to Consent Module 2: Information Regarding Consent Module 3: Consent Training in Healthcare Course Module 4: Best Interest Decision Making Module 5: Assessing Capacity Module 6: Providing Care or Treatment to People Who Lack Capacity Module 7: Public Bodies and Services Created by MCA Act 2005 Module 8: UK Acts in Relation to Consent Module 9: Handling Complaints Regarding Consent. Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Informed Consent in Healthcare - Level 2 course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Informed Consent in Healthcare - Level 2 course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Informed Consent in Healthcare - Level 2 course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

If you want to improve your customer service skills, then this Customer Service Skills course will help you exceedingly. Initially, you will introduce to the concept of customer service, following with its importance for the company and understand customers' expectation. This course provides a comprehensive explanation of the fundamental aspects of customer service. Also, you will explore various methods to deal with the challenging situation and customers. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Final Exam Final Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.

Keep your Customers happy by learning how to interact with them Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers. Graduate Diploma in Customer Service Skills is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers. Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve. Course Highlights Graduate Diploma in Customer Service Skills is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Graduate Diploma in Customer Service Skills into 20 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 21 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Graduate Diploma in Customer Service Skills Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Graduate Diploma in Customer Service Skills is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Graduate Diploma in Customer Service Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Graduate Diploma in Customer Service Skills - Updated Version Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations FREE 00:07:00 Providing Excellent Customer Service 00:06:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Graduate Diploma in Customer Service Skills - Old Version Module One - Getting Started FREE 00:30:00 Module Two - Who We Are and What We Do FREE 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Graduate Diploma in Customer Service Skills 00:20:00 Final Exam Final Exam- Graduate Diploma in Customer Service Skills 00:20:00

Register on the Consent Training in Healthcare Course today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Consent Training in Healthcare Course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Consent Training in Healthcare Course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Consent Training in Healthcare Course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 1: An Introduction to Consent An Introduction to Consent 00:12:00 Module 2: Information Regarding Consent Information Regarding Consent 00:11:00 Module 3: Consent Training in Healthcare Course Consenting for Someone Else 00:15:00 Module 4: Best Interest Decision Making Best Interest Decision Making 00:20:00 Module 5: Assessing Capacity Assessing Capacity 00:13:00 Module 6: Providing Care or Treatment to People Who Lack Capacity Providing Care or Treatment to People Who Lack Capacity 00:12:00 Module 7: Public Bodies and Services Created by MCA Act 2005 Public Bodies and Services Created by MCA Act 2005 00:09:00 Module 8: UK Acts in Relation to Consent UK Acts in Relation to Consent 00:26:00 Module 9: Handling Complaints Regarding Consent Handling Complaints Regarding Consent 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Introduction to The Cupcake Academy Training The Cupcake Academy Training is a 22 hours comprehensive and informative program that caters to both hobby bakers and seasoned professionals who are interested in enhancing their baking and decorating skills. Whether you are interested in starting your own cupcake company or just want to improve your knowledge, this course will equip you with the necessary tools to succeed.   What you will learn The Cupcake Academy Training is designed to provide you with the knowledge and skills needed to run a successful cupcake business. The twenty modules cover a range of topics including: Creating winning cupcake recipes and baking and decorating techniques. Portfolio creation and meeting with clients to understand their needs. Equipment selection, quality product choices and cost-effective practices. Costing and pricing structures to ensure profitability. Various cake recipes including healthier options and wedding cakes. Baking fundamentals such as rack heights, pre-heating, baking temperatures and oven management. Icing techniques including fondants, ganache and buttercream. Piping and designing your own icing. Cupcake and cake stand creation, transport, and storage. Insider information about overheads, software, marketing and handling complaints. Hygiene and health and safety requirements for owning and operating a cupcake business. Financial management practices such as tax, accounting, insurance, record keeping and hiring staff.   Benefits of the Cupcake Academy Training The Cupcake Academy Training offers numerous benefits to anyone interested in the cupcake baking industry. Upon completion of the course, you will: Have a deeper understanding of recipes and baking fundamentals. Have the confidence to create your own recipes and designs. Have the skills and insight to start your own business. Have different decorating skills to use for all types of events. Receive an industry-recognised certification. In conclusion, the Cupcake Academy Training Course is a valuable resource for anyone interested in the cupcake baking industry. The comprehensive course material and flexible study options make it an ideal choice for hobby bakers and professionals alike. Upon completion of the course, you will be equipped with the skills and knowledge to succeed in this exciting industry. Modules: Module 1: Introduction Module 2 : Meeting Clients/ Establishing Requirements for Jobs Module 3 : Supplies and Equipment Needed Module 4 : Pricing, Ingredients & Budgeting Module 5 : Cupcakes & Muffins Module 6 : Birthday Cakes Module 7 : Wedding Cakes Module 8 : Christmas Cakes Module 9 : Baking Module 10 : Icing & Working With Chocolate Module 11 : Cake Decorating Module 12 : Creating Stands and Displays Module 13 : Cake Transportation Module 14 : Photographing your Cakes Module 15 : Running Your Own Business Module 16 : Marketing and Social Media Module 17 : The Do's and Don'ts & What to Do When Things Don't Go to Plan Module 18 : Health, Safety and Hygiene Module 19: Accounting, VAT, Tax, Insurance and Record Keeping Module 20: Hiring Staff and Providing Sufficient Training