829 Courses

Mediation and Conflict Course

Launch your Detailing Career Combining two of our syllabus levels into a 5-day period, this course has been specially created to accommodate those travelling from further afield, and international detailer training. UK Detailing Academy's recommended syllabus path remains that structured learning over a longer period remains the most effective way to deliver vocational education. It's the reason we disagree with supposed one-week 'master detailer' courses in principle, there's just too much information in a short space of time. However, we recognise that, for some, the logistical challenges can be both burdensome and financially off-putting. With that in mind, we have taken the decision to introduce an allowance to book Levels One and Two of our detailer syllabus back to back for those travelling long distances to attend. Attendees will still need to complete the coursework and take the online exams for both levels in order to achieve our certification. For more information on the syllabus of both courses, please read through the full course description below. Notes: Mondays are the only start day available online as this is a 5-day course. If you need to start on another day due to travel and run over into the following week, please contact us to discuss. To book this course using Paypal Credit, please contact the office as it exceeds the advertised maximum payment limit, which we can then negotiate. Combining two of our syllabus levels into a 5-day period, this course has been specially listed to accommodate those travelling from further afield and international detailer training. UK Detailing Academy's recommended syllabus path remains that structured learning over a longer period remains the most effective way to deliver vocational education. It's the reason we disagree with supposed 5-day 'master detailer' courses in principle. However, we recognise that for some the logistical challenges can be both burdensome and financially off-putting. With that in mind, we have taken the decision to introduce an allowance to book Levels One and Two of our detailer syllabus back to back for those travelling long distances to attend. Attendees will still need to complete the coursework and take the online exams for both levels in order to achieve our certification.   The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills. the aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. Along the way topics covered will be: Washing stages Wash media Environmental considerations Drying methods Bonded contamination and its removal Wheel care and maintenance Glass and hard surfaces Engine bay cleaning Vulnerable surfaces Efficiency and process PPE and safety Clothing and working practices Risk assessment Chemical knowledge Van set-ups Interior detailing Leather and soft surface care Fillers/glazing Dual action machine polishers intro Minor defect identification Paint types LSPs Final presentation Marketing Conflict resolution and customer care Financing Insurance Pricing and quotes Business Administration Memberships Social Media Manual handling Safe working practices Pre-work inspection Level 2 Following your introduction skills learnt in Level One you will be progressing onto more advanced machine polishing and cleaning techniques. Machines introduced at this level include forced rotation dual action polishers, every inception of Dual action polishers, both in throw and size. We'll also look at pad types, heavy cutting options and defect identification to assess what can be rectified and how. Interiors are explored in greater depth with higher yield services with dry steam cleaning, odour removal, leather protection and treatment, and stain removal with the associated chemistry. • Pad types • Compound grades • Rubber and plastic protection • Coatings after-care • Polymer and PTFE exterior LSPs • Glass sealants • Troubleshooting • Accreditations • Financial management • Insurance • Marketing • Pricing • Spot Sanding • Targeting your customer base • Safe working practice • Workshop planning • Intermediate chemical knowledge • Efficiency and time management • Matt finishes • Environmental considerations • Advanced cleaner chemistry • Bonded overspray and concrete • LSPs • Engine bay detailing • Plastic trim restoration • Odour removal • Steam cleaning • Stain removal & chemical principles • Fabric and leather protection • Paint types and their principles • Long and short throw DA machines • Forced action machines • Lighting • Defect identification All levels are accompanied by a full course booklet to revisit topics covered when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then an externally assessed online exam, to ensure there are no weaker/problem areas and to assess the candidate's knowledge. After which the Level One and Two accreditations are awarded and you can either progress or choose to practice the skills gained with ongoing support. We would again stress that, if able to attend both courses separately, candidates are likely to better retain the information delivered. However, if logistics are a challenge, then this is the ideal course to get your detailing career started.   Course Length 3 Days (0930 - 1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included

Conflict Resolution Skills (On-Demand) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Peer mediation is an approach to impacting on conflict resolution and bullying in primary and secondary schools by training pupils to be mediators or ‘counsellors’. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. In this workshop participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time. Peer Mediation Training Guide Online Course now available via Teachable Platform – Peer Mediation Learn at your own pace… lots of text and video support Course Category Peer Support Description Peer mediation or peer counselling is an approach to impacting on bullying in primary and secondary schools by training pupils to be ‘Peer Mediators’ or ‘counsellors’. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. We can provide training for staff or direct training with students across the age range – typically delivered over 6 short high impact, interactive learning workshops. For staff training, participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time. Enjoy participating in a multi media workshop that will challenge, entertain and reach for your emotions. Watch young people doing their stuff! Testimonials Thank you for the course – I really enjoyed it Learning Objectives To be able to understand the values and wider context of peer support To be able to set up and run a peer counselling scheme to reduce bullying To understand and be able to maximise the power of the peer group in supporting relationships, achievement and behaviour change Who Is It For ? Year 5 or Year 10 pupils Primary and secondary teachers Heads and Deputies SENCOs Learning Support and Guidance staff Advanced Skills Teachers Parents Local Authority Support Services Community Development workers Early Years and School based Practitioners Course Content The course answers the questions : What do you do with major bullying problems in school? Practically how do we go about recruiting and training pupils as counsellors? Will pupils be hurt if we involve them with bullies? Key Themes covered within the direct student training as well as in the staff development sessions- include: Issues of Confidentiality Welcoming your ‘client’ Using active listening skills Using Open and Closed Questions to enable your client to tell you his or her story How to reflect back feelings and how to check you have understood what the client has told you Exploring options for resolving the bullying issue with your client This video gives a brief taster of the work in a Nottingham Primary school. If you liked this course you may well like: PEER SUPPORT AS AN ANTI-BULLYING STRATEGY AT LOCAL AUTHORITY LEVEL

Launch your Detailing Career on all vehicle types Level One + Motorbike is ideal for those just starting a detailing career, about to enter the detailing industry, or those who wish to reset, update, and refresh their skills, with the addition of a day spent exclusively on motorcycle detailing. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. This Level 1 Course comes bundled with our One-Day Motorbike extension course at a discounted rate to the bolt-on in isolation, perfect to give you all the knowledge you need to complete a full detail on a motorcycle, including use of paddock stands, fairing removal, mechanical areas, and much more. Alternatively, Level 1 candidates can later book the Learn2 Motorcycle Detailing 1 Day course as a bolt-on, to complete at another suitable time. The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills, with the addition of a day spent exclusively on motorcycle detailing. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers over the course of 3 days of intense training. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. This Level 1 Course comes bundled with our one-day motorbike extension course, perfect to give you all the knowledge you need to complete a full detail on a motorcycle, including the use of paddock stands, fairing removal, mechanical areas, and much more. alternatively, candidates can book the Learn2 Motorcycle Detailing 1 Day course as a bolt-on to an automotive Level 1 Course to complete at another suitable time. Along the way, in addition to the motorcycle training, topics covered will be: Washing stages Wash media Environmental considerations Drying methods Bonded contamination and its removal Wheel care and maintenance Glass and hard surfaces Engine bay cleaning Vulnerable surfaces Efficiency and process PPE and safety Clothing and working practices Risk assessment Chemical knowledge Van set-ups Interior detailing Leather and soft surface care Fillers/glazing Dual action machine polishers intro Minor defect identification Paint types LSPs Final presentation Marketing Conflict resolution and customer care Financing Insurance Pricing and quotes Business Administration Memberships Social Media Manual handling Safe working practices Pre-work inspection All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then a short externally assessed exam prior to the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support. Course Length 3 Days (0930 - 1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included

Duration 2 Days 12 CPD hours This course is intended for Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course. Overview Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Understanding conflict Identifying the Causes of Conflict Harnessing the Benefits of Conflict Resolving Conflict Understanding the Key People in Conflict Resolution 2. Civility in the Workplace Recognizing Uncivil Behavior Reaping the Benefits of Civil Behavior Working with Difficult People Identifying and Avoiding Incivility Creating, Implementing, and Enforcing a Civility Policy 3. Conflict Resolution Process Making an Effective Atmosphere Developing Mutual Understanding Focusing on individual and Shared Needs Getting to the Root Cause Generating Options Building a Solution 4. Conflict Resolution Strategies Differentiating Resolution Strategy Versus Process Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding Additional course details: Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Launch your Detailing Career. Level One Motorbike is ideal for those just about to enter the detailing industry, or those who wish to reset, update and refresh their skills. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view for a new detailing career, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, target clientele, SDS and environmental conformity. This is much more than just a 'how to wash a vehicle' course, and gives your business the best possible start, optimising it for success.   The aim of Level One Motorbike is ideal for those just about to, or have recently entered the motorbike detailing industry, or those who wish to reset and refresh their skills with a focus exclusively on motorbikes. The aim is to familiarise the candidate with the processes and maintenance of two-wheeled vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. The Level 1 Course is available as a motorbike focused, or alternatively our standard vehicle course. Alternatively, candidates can book an additional day on Motorcycle Detailing as a bolt-on to an automotive Level 1 Course here if they would like to learn both sets of skills. Along the way topics covered will be: Washing stages Wash media Environmental considerations Drying methods Bonded contamination and its removal Wheel care and maintenance Glass and hard surfaces Engine bay cleaning Vulnerable surfaces Efficiency and process PPE and safety Clothing and working practices Risk assessment Chemical knowledge Van set-ups Interior detailing Leather and soft surface care Fillers/glazing Dual action machine polishers intro Minor defect identification Paint types LSPs Final presentation Marketing Conflict resolution and customer care Financing Insurance Pricing and quotes Business Administration Memberships Social Media Manual handling Safe working practices Pre-work inspection All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then a short externally assessed exam prior to the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support. Course Length 3 Days (0930 - 1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included

Launch your Detailing Career. Are you looking to launch a detailing career and need to start on the right foot? Level One is ideal for those just about to enter the detailing industry, or those who wish to reset, update and refresh their skills. The aim is to teach you the foundations of vehicle care from assessment up to entry-level machine polishing, to have a successful and reputable business from the very start. Business practices and health and safety are explored covering areas such as pricing, marketing, target clientele, SDS and environmental conformity. This is much more than just a 'how to wash a car'. It gives your new detailing business the best possible start, optimising it for success and backed with a resource for any issues you may encounter. Complete course guide book, ongoing support and certification exam fee are all included in the cost. The Level 1 Course is available as either this standard vehicle course or alternatively a motorbike-focused course. You can also book the Level 1 + Motorbike course as a bolt-on day, if you wish to cover both aspects and open your target market even further.   Available start dates are highlighted in the calendar below, all days are one-to-one so can be booked to suit your schedule. The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills. the aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. The Level 1 Course is available as either a car or motorcycle course. Alternatively, candidates can book an additional day on Motorcycle Detailing as a bolt-on to an automotive Level 1 Course here. Modules covered on the course are: Washing stages Wash media Environmental considerations Drying methods Bonded contamination and its removal Wheel care and maintenance Glass and hard surfaces Engine bay cleaning Vulnerable surfaces Efficiency and process PPE and safety Clothing and working practices Risk assessment Chemical knowledge Van set-ups Interior detailing Leather and soft surface care Fillers/glazing Dual action machine polishers intro Minor defect identification Paint types LSPs Final presentation Marketing Conflict resolution and customer care Financing Insurance Pricing and quotes Business Administration Memberships Social Media Manual handling Safe working practices Pre-work inspection All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over 3 months to cement the knowledge. There is then a short externally assessed exam before the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support. Course Length 3 Days (0930 - 1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included

Mediation for Managers Training

Disciplined Agile Senior Scrum Master (DASSM): In-House Training Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence? Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development. Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development. Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role. What You Will Learn After the completion of this course, you will be able to: Accelerate your ability to lead high-profile initiatives that are critical to enterprise success Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling Understand how to nurture emotional intelligence Feel confident empowering others on your team(s) Learn how to lead your teams in any situation to improve value delivery for your customers Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification Roles and responsibilities of DASSM Tuckman Team Development Model Emotional intelligence and why it is essential to team performance Business agility Tactical scaling factors in more complex situations Disciplined DevOps layer 'Test-first' method as it relates to the quality of requirements Scope and purpose of the value stream layer Coordinate activities process goal and why it is important Value creation structure of teams DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams Thomas-Kilmann Conflict Resolution Planning Five levels of scope Metrics