59330 Courses

Sales force automation is an information system used to integrate and manage all sales, service, and marketing functions. Understand the key functions and benefits to sales and service providers. We will show you how to overcome complaints of time consumption and the benefits to managers and marketing. Learning Objectives Describe sales force automation, Summarize the benefits to sales, service, marketing, and management Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Objections are an expression of disagreement, opposition, or concern raised by prospects when considering a decision with your proposal. Discover how objections emerge and how to manage the psychological aspects of anxiety called doubt, disruption and decisions. Understand how you can discover your prospect's strongest value that will be the emotional motivator in any sale. Learning Objectives Explain the origins of objections, Dispel four common myths of objections, Manage doubt, disruption and delayed decisions, Apply psychological strategies for resolving concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Buyer's remorse is emotional regret after a purchase. Buyer's remorse is a natural human reaction emerging from a sense of caution and doubt over a decision. Understand the causes of buyer's remorse and how you could be in control to prevent buyer's remorse. Learning Objectives Explain the causes of buyer's remorse, Prevent buyer's remorse, Describe how to avoid seller's remorse Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Call escalation is including others in facilitating the resolution of a customer request. It may take place in person, on the phone, or through electronic communication. We will show you four steps in handling customer issues and call escalation. Learning Objectives Explain when call escalation is appropriate, Apply CORE™ steps for effectively facilitating an escalated call Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

CRM is a software or internet-based approach to managing customer contacts and relevant data. Five must-have CRM features include sales management tools, marketing automation, customer support, data tracking and integration and analytics. Discover how to ensure that your CRM will not fail with employees. Understand and the correct CRM required for your requirements. Learning Objectives Explain the importance of managing customer contacts in a CRM, Implement five must-have features Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand ten techniques to confirm and close sales and why they often most effective when combined with each other. These include the direct sales approach, incentive confirmations and deadline events to help motivate the buying decision. Learning Objectives Apply 10 techniques to confirm and close sales, Identify multiple script examples for each technique Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Become more efficient in your daily routine with our 6 criteria for increased efficiency and understand how to apply each in your situation. Take the stress out of your work by streamlining your tasks and we will show you how to eliminate all the biggest time wasters in your work. Understand the 60 second test to assist with the filing and paperwork in your work area. You will feel like you get more done in half the time and increase your efficiency like you never thought possible. Learning Objectives Apply six techniques for maximizing efficiency, Control procrastination, Avoid the 10 biggest time wasters in business Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Cultivate the ability to remain flexible and resilient in the face of adversity, change, and uncertainty. This involves developing strategies and practices that enable individuals to bounce back from setbacks, adapt to new circumstances, and thrive amidst challenges. By focusing on building skills such as emotional intelligence, problem-solving, and maintaining a positive mindset, the goal is to empower individuals to embrace change, learn from setbacks, and emerge stronger and more resilient in the face of future challenges. Learning Objectives The following are some of the key outcomes in this course: Learn about adaptability at work and why it matters, Five key skills that every adaptable person needs and get tips to boost your adaptability, Understand how to gain the courage to take the first step out of your comfort zone Target Audience Managers, Team Leaders, Young Professionals

In each complex sale, there are four vital buying roles--anywhere from one to many may play one or more decision-making roles. Understand the role of each buyer and discover how to sell to all four buying influencers in order to build a solid strategic foundation. Understand the three points of entry to gain access to buying influencers. Learning Objectives Explain the importance of qualifying buying roles in complex sales, Describe four types of buying influencers, Identify the primary buying focus for each role, Summarize decision-making criteria for each buying role, Describe how to gain account entry in complex sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between objections and conditions and how you can prevent objections by qualifying early. Discover valuable questions to evaluate how prospects think, controlling mental focus. Anticipate and be ready for objections before your conversation. Learning Objectives Explain the difference between objections and conditions for not buying, Identify the challenge salespeople encounter with objections and conditions, Anticipate and plan for objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams