46233 Courses

Customer Service Essentials 1 Day Training in Chester

Event Planning 1 Day Training in Airdrie

Customer Service Essentials 1 Day Training in Stoke-on-Trent

Report Writing 1 Day Training in Airdrie

Duration 3 Days 18 CPD hours This course is intended for This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery. Overview By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher. Prerequisites Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. 1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimise and Automate 2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION Digital Technology Digital Business Digital Organisation Digitisation Digital Transformation Business Strategy and Business Models Digital and IT Strategy Products Services Relationship Between Digital, IT Strategy and Components of ITIL SVS. 3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN Environmental Analysis External Analysis: PESTLE Internal Analysis: Four Dimensions of Service Management 4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy Organisation?s Position in a Particular Market or Industry Digital Positioning Tool to Determine Appropriate Position for a Digital Organization 5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION Ecosystem Industry/Market Organisational Influenced factors Achieving Customer/Market Relevance Achieving Operational Excellence Internal and External Focus Balanced Approach 6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE How to Apply Approaches to Achieve Customer/Market Relevance Customer Journeys Omnichannel Delivery and Support Context-Sensitive Delivery and Support Customer Analytics Customer Feedback and 360ø Approaches How to Achieve Operational Excellence in the Four Dimensions of Service Management Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following Financial Policies Portfolio Optimization Funding Projects, Products and Services Balancing Cost of Innovation and Operation Charging Models Assess Strategic Approaches for Digital Organizations 7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY Concept of Risk Management in the Context of a Digital Organisation Context of Digital and IT Strategy Identify Risk Assess Risk Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk Explain the Concept of Innovation, Including its Key Elements and Techniques Apply Techniques to Develop and Maintain a Culture of Innovation 8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites How to Define and Communicate a Vision and a Strategy How to Use Business Cases to Advocate for a Digital and IT Strategy 9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY How to Define Operating Models for Digital Organisations Major Skills Required of Leaders in Digital Organisation Apply Approaches to Strategy Coordination and Implementation: Large-Scale Transformation Incremental Transformation Mergers and Acquisitions Individual Changes Approaches to POMs (Parallel Operating Models) How to Assess Success of a Digital and IT Strategy Typical Activities of a Digital Transformation Programme

Communication Skills 1 Day Training in Sunderland

Communication Skills 1 Day Training in Northampton

Sacred Sound Journey Evenings at Brigstock Village Hall, Kettering, Northamptonshire ~ a deep relaxation Gong Bath and Sound Bath experience with Edwin and Harshani of Mind Body Wellbeing

This first aid course is ideal for primary and nursery school teachers, child minders and child careers. Learn how to manage emergency situations or minor everyday occurrences when looking after infants through to teenagers. Qualification meets the criteria defined for first aid training in the Early Years Foundation Stage Statutory Framework (EYFS) and Ofsted first aid requirements for registered childminders. It can also be used as evidence for employees working towards an NVQ in Childcare and Education. Learners must be at least 14 years old on the first day of training and be able to perform tasks at floor level. There are no other formal entry requirements but we strongly recommend that Learners have a minimum of Level 1 in literacy and numeracy or equivalent.

Join us for the latest Maldon Business Breakfast, where organisations in the VCSE sector and town and parish councils are invited to come together to share ideas, opportunities, and hear updates that shape our district's future. This event will focus on the number of funding opportunities that the Council supports, including the “Where Quality Of Life Matters” Grant Scheme – an exciting new funding opportunity from Maldon District Council. The scheme is offering grants of £1,000 to £10,000 to help bring your community projects and growth plans to life. Whether you're looking to launch a new service, improve community spaces, invest in green technology, or bring people together, this is your chance to find out how the Council can support your work. ✨Wednesday 27th August 2025 ⏰ 9:00am – 11:00am 📍 Maldon & Tiptree F.C, The Drewitt-Barlow Stadium, Park Drive, Maldon, Essex, CM9 5JQ What to Expect: Overview of the Grant Scheme – what it funds, who can apply, when you can apply and how to align with Council priorities Expert Tips from Phil Ashford – learn how to craft compelling applications and showcase your project’s impact Networking with Local Leaders – connect with councils and community organisations from across Maldon District This session is ideal for: Voluntary and community groups Registered charities and social enterprises Town and Parish Councils Discover how to access funding and support that helps grow not only your organisation, but the wider Maldon community. Spaces are limited, so reserve your place now and see how you can be a part of the shaping a vibrant and inclusive Maldon District. Please note: This grant is only available to organisations based in or primarily serving the residents of the Maldon District