2204 Courses

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. Key Features of the Course: FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 hours total •Module One - Customer Service : Who We Are and What We Do •Module Two - Customer Service : Establishing Your Attitude •Module Three - Customer Service : Identifying and Addressing Customer Needs •Module Four - Customer Service : Generating Return Business •Module Five: In-Person Customer Service •Module Six - Customer Service : Giving Customer Service over the Phone •Module Seven - Customer Service : Providing Electronic Customer Service •Module Eight - Customer Service : Recovering Difficult Customers •Module Nine - Customer Service : Understanding When to Escalate

Overview Enrol in our Payroll Administrator and UK Payroll System Training today and build the necessary skills, knowledge and experience to transform your career. The Payroll Administrator and UK Payroll System Training could enhance your continuing professional development thus propelling you more towards your dream job. This Payroll Administrator and UK Payroll System Training could be your key, if you are interested in a long term career in the field of Payroll Administrator and UK Payroll System Training. This Payroll Administrator and UK Payroll System Training course consists of a number of easy to digest, in-depth modules which are designed to provide you with detailed knowledge on Payroll Administrator and UK Payroll System Training. This Payroll Administrator and UK Payroll System Training aims to accompany you through your journey to help you become a master of Payroll Administrator and UK Payroll System Training. Learn through a mixture of interactive lessons and online study materials. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Payroll Administrator and UK Payroll System Training. It is available to all students, of all academic backgrounds. Requirements Our Payroll Administrator and UK Payroll System Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 24 sections • 24 lectures • 04:47:00 total length •Payroll System in the UK: 01:05:00 •Payroll Basics: 00:10:00 •Company Settings: 00:08:00 •Legislation Settings: 00:07:00 •Pension Scheme Basics: 00:06:00 •Pay Elements: 00:14:00 •The Processing Date: 00:07:00 •Adding Existing Employees: 00:08:00 •Adding New Employees: 00:12:00 •Payroll Processing Basics: 00:11:00 •Entering Payments: 00:12:00 •Pre-Update Reports: 00:09:00 •Updating Records: 00:09:00 •e-Submissions Basics: 00:09:00 •Process Payroll (November): 00:16:00 •Employee Records and Reports: 00:13:00 •Editing Employee Records: 00:07:00 •Process Payroll (December): 00:12:00 •Resetting Payments: 00:05:00 •Quick SSP: 00:10:00 •An Employee Leaves: 00:13:00 •Final Payroll Run: 00:07:00 •Reports and Historical Data: 00:08:00 •Year-End Procedures: 00:09:00

Overview Enrol in our HACCP Training today and build the necessary skills, knowledge and experience to transform your career. The HACCP Training could enhance your continuing professional development thus propelling you more towards your dream job. This HACCP Training could be your key, if you are interested in a long term career in the field of Food Safety and Hygiene. This HACCP Training course consists of a number of easy to digest, in-depth modules which are designed to provide you with detailed knowledge on HACCP Training. This HACCP Training aims to accompany you through your journey to help you become a master of HACCP Training. Learn through a mixture of interactive lessons and online study materials. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this HACCP Training. It is available to all students, of all academic backgrounds. Requirements Our HACCP Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 16 lectures • 06:05:00 total length •Module 01: An Introduction to HACCP: 00:15:00 •Module 02: HACCP and Food Safety Legislation: 00:25:00 •Module 03: Food Safety Hazards: 01:00:00 •Module 04: Planning a HACCP System: 00:40:00 •Module 05: Creating the HACCP System: 00:20:00 •Module 06: Principle 1: Hazard Analysis: 00:15:00 •Module 07: Principle 2: Critical Control Points: 00:12:00 •Module 08: Principle 3: Critical Limits: 00:20:00 •Module 09: Principle 4: Monitoring Critical Control Points: 00:20:00 •Module 10: Principle 5: Corrective Action: 00:25:00 •Module 11: Principle 6: Verification of the HACCP System: 00:30:00 •Module 12: Principle 7: Documentation: 00:16:00 •Module 13: Implementing the HACCP System: 00:12:00 •Module 14: HACCP Alternatives: 00:15:00 •Mock Exam - HACCP Food Safety and Hygiene Level 3 and 4: 00:20:00 •Final Exam - HACCP Food Safety and Hygiene Level 3 and 4: 00:20:00

Overview This comprehensive course on Web Scraping and Mapping Dam Levels in Python and Leaflet Level 4 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Web Scraping and Mapping Dam Levels in Python and Leaflet Level 4 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Web Scraping and Mapping Dam Levels in Python and Leaflet Level 4. It is available to all students, of all academic backgrounds. Requirements Our Web Scraping and Mapping Dam Levels in Python and Leaflet Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 22 lectures • 04:20:00 total length •Introduction: 00:16:00 •Installing PostgreSQL and PostGIS: 00:08:00 •Creating the Application Database: 00:03:00 •Installing Django in a Python Virtual Environment: 00:08:00 •Installing the ATOM IDE: 00:09:00 •Creating the Django Base Project: 00:08:00 •Adding the Database Configuration to the settings.py File: 00:09:00 •Creating a Model in the models.py File: 00:07:00 •Extracting Data from the Web: 00:24:00 •Cleaning and Transforming the Data Part 1: 00:18:00 •Cleaning and Transforming the Data Part 2: 00:10:00 •Loading the Data into the Model: 00:12:00 •Adding the Web Map Tile Service Link in settings.py: 00:08:00 •Reading from the Model and Creating a GeoJSON Dataset: 00:12:00 •Adding Template Files (HTML): 00:10:00 •Adding a Layout and the Base Map: 00:25:00 •Plotting Circle Markers: 00:16:00 •Creating a Sliding Sidebar: 00:14:00 •Creating a Doughnut Chart: 00:19:00 •Creating a Multi-Bar Bar Chart: 00:12:00 •Creating a Multi-Bar Bar Chart: 00:12:00 •Resource: 00:00:00

Overview Learn how to build a promising and lucrative career by training to become a Computer Programmer without any previous skill needed. This innovative Python Programming for Everybody course delivers the full training needed to secure a future role in IT programming. By utilising the popular Python programming platform and language, you will swiftly learn how to understand the principles of writing programs and using variables in their construction. You will also be taught how to set up conditional and repeated executions in a routine, alongside the ability to recode and reuse other programs for templates or loops. Code yourself a bright future now. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Python Programming for Everybody. It is available to all students, of all academic backgrounds. Requirements Our Python Programming for Everybody is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 41 lectures • 08:36:00 total length •A Installing Python: 00:17:00 •Documentation: 00:30:00 •Command Line: 00:17:00 •Variables: 00:29:00 •Simple Python Syntax: 00:15:00 •Keywords: 00:18:00 •Import Module: 00:17:00 •Additional Topics: 00:23:00 •If Elif Else: 00:31:00 •Iterable: 00:10:00 •For: 00:11:00 •Loops: 00:20:00 •Execute: 00:05:00 •Exceptions: 00:18:00 •Data Types: 00:24:00 •Number Types: 00:28:00 •More Number Types: 00:13:00 •Strings: 00:20:00 •More Strings: 00:11:00 •Files: 00:08:00 •Lists: 00:15:00 •Dictionaries: 00:04:00 •Tuples: 00:07:00 •Sets: 00:09:00 •Comprehensions: 00:10:00 •Definitions: 00:02:00 •Functions: 00:06:00 •Default Arguments: 00:06:00 •Doc Strings: 00:06:00 •Variadic Functions: 00:07:00 •Factorial: 00:07:00 •Function Objects: 00:07:00 •Lambda: 00:11:00 •Generators: 00:06:00 •Closures: 00:10:00 •Classes: 00:09:00 •Object Initialization: 00:05:00 •Class Static Members: 00:07:00 •Classic Inheritance: 00:10:00 •Data Hiding: 00:07:00 •Assignment - Python Programming for Everybody: 00:00:00

Overview Gain in-depth knowledge of the seven-step story generator and build a loyal base of readers with your excellent book marketing strategy, by enrolling in our Writing Short Story Training course.This information-packed course educates you on the established practices and techniques to write beautiful scenes and draw more people into your book funnel.Most readers love short, quick reads. The course focuses on the short story writing basics, from creating characters and protagonists to fast writing and polishing, dealing with rejection, and much more. After your successful completion, you will be far more capable of writing engaging short stories with attractive key themes and storylines to attract the crowd. Enrol today to let your creative juices flow. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Writing Short Story Training. It is available to all students, of all academic backgrounds. Requirements Our Writing Short Story Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 33 lectures • 02:03:00 total length •Introduction to Short Story Writing: 00:06:00 •Who Am I to Run This Course?: 00:06:00 •It's All About Mindset: 00:07:00 •What Tools Do You Need To Succeed?: 00:05:00 •Mental Preparation: 00:06:00 •Time Management: 00:06:00 •Self Belief: 00:02:00 •Goal Setting: 00:01:00 •Subject Matter: 00:04:00 •Genre: 00:07:00 •Scope: 00:02:00 •Getting Ideas: 00:02:00 •The 7-Step Story Generator: 00:02:00 •Characters & Character Creation: 00:03:00 •Creating Protagonists: 00:07:00 •Character Motivation & Interactions: 00:03:00 •Story & Setting: 00:03:00 •The 5-Point Story Structure: 00:02:00 •Style & Tone: 00:02:00 •Point of View & Tense: 00:03:00 •Plotting & The Twist: 00:05:00 •Building a Short Story Template: 00:03:00 •Building a Short Story Template: 00:03:00 •All Hail Scrivener!: 00:04:00 •The Opening Paragraph: 00:03:00 •Fast Writing: 00:05:00 •The Second Draft: 00:04:00 •Polishing: 00:04:00 •It's All About Presentation: 00:04:00 •Dealing With Rejection: 00:02:00 •Rights and Payment: 00:01:00 •Kindle Publishing: 00:04:00 •Conclusion Short Stories: 00:02:00

Overview Improve your work and your writing dramatically by harnessing the untapped capabilities of Microsoft Word. Every writer and administrator uses Microsoft Word, but by taking this innovative course, you will learn how to use its many functions to your advantage. This MS Word Diploma course presents ways in which you can use extra functions built into Word to automate and invigorate your communications. You'll be taught how to use Mail Merge and customise the software to your specific requirements, making it easy to enhance and format letters or documentation. It could provide you with a revelation in terms of use and make Word an invaluable assistant. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this MS Word Diploma. It is available to all students, of all academic backgrounds. Requirements Our MS Word Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 31 lectures • 03:58:00 total length •Navigate in Microsoft Word: 00:12:00 •Create and Save Word Documents: 00:24:00 •Manage Your Workspace: 00:06:00 •Edit Documents: 00:16:00 •Preview and Print Documents: 00:04:00 •Customize the Word Environment: 00:08:00 •Apply Character Formatting: 00:17:00 •Control Paragraph Layout: 00:19:00 •Align Text Using Tabs: 00:07:00 •Display Text in Bulleted or Numbered Lists: 00:03:00 •Apply Borders and Shading: 00:04:00 •Make Repetitive Edits: 00:06:00 •Apply Repetitive Formatting: 00:10:00 •Use Styles to Streamline Repetitive Formatting Tasks: 00:14:00 •Sort a List: 00:05:00 •Format a List: 00:06:00 •Insert a Table: 00:07:00 •Modify a Table: 00:06:00 •Format a Table: 00:03:00 •Convert Text to a Table: 00:04:00 •Insert Symbols and Special Characters: 00:04:00 •Add Images to a Document: 00:11:00 •Apply a Page Border and Color: 00:03:00 •Add Headers and Footers: 00:05:00 •Control Page Layout: 00:05:00 •Add a Watermark: 00:04:00 •Check Spelling Grammar and Readability: 00:07:00 •Use Research Tools: 00:06:00 •Check Accessibility: 00:03:00 •Save a Document to Other Formats: 00:04:00 •Assignment - MS Word Diploma: 00:05:00

Overview This comprehensive course on Football Coach will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Football Coach comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Football Coach. It is available to all students, of all academic backgrounds. Requirements Our Football Coach  is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 45 lectures • 02:24:00 total length •Introduction: 00:01:00 •FIFA Structure: 00:02:00 •Coach Salary: 00:05:00 •Coach Type: 00:03:00 •UEFA Coaching Licenses: 00:05:00 •Sports Degree: 00:04:00 •Where to Start?: 00:01:00 •Performance Components in Football: 00:02:00 •How to Coach: Considering Different Methodologies: 00:05:00 •Tactical Periodization Principles: 00:06:00 •Headers: 00:02:00 •Ball Protection: 00:02:00 •Introduction into Nutrition in Football: 00:01:00 •Why Study Nutrition?: 00:03:00 •Energy Intake: 00:02:00 •Carbohydrates: 00:03:00 •Carbohydrates: Amount and Timing: 00:04:00 •Fats: 00:03:00 •Proteins: 00:04:00 •Micronutrients: Overview: 00:01:00 •Minerals: 00:06:00 •Vitamins and Water: 00:03:00 •Counteracting Heat, Cold, High Altitude, Jet Lag: 00:03:00 •Dietary Supplements for Football: 00:05:00 •Football and Alcohol: 00:03:00 •Football and Alcohol: 00:03:00 •Why HIIT?: 00:03:00 •Definition and History: 00:02:00 •Physical Components: 00:05:00 •Rate of Perceived Exertion (RPE): 00:02:00 •Maximal Aerobic Speed (vVO2max): 00:03:00 •Heart Rate (HR): 00:05:00 •30-15 Intermittent Fitness Test (30-15 IFT): 00:03:00 •HIIT Target Types: 00:03:00 •Long Intervals: 00:02:00 •Short Intervals: 00:05:00 •Repeated-Sprint Sequence (RSS): 00:03:00 •Sprint Interval Training (SIT): 00:01:00 •Game Based HIIT (GBHIIT): 00:04:00 •Game Based HIIT Recap: 00:04:00 •Putting It All Together: 00:01:00 •Motivation: 00:04:00 •Leadership and Communication: 00:06:00 •Conclusion and References: 00:06:00 •Assignment -Professional Football Coach Training: 00:00:00

Overview Turn your love of animals towards a role that can help save and preserve their lives by training in Vet Assistant practises. This Level 5 Diploma in Veterinary Assistant course will teach you to join emotional and practical skills, and be able to work in a Vet surgery or animal shelter. The collection of learning modules that will be made available is designed to tutor you in a wide range of skills. You will learn how to handle all types of pets and animals safely, understand their nutritional needs and behaviour, work with a professional Vet, react in medical emergencies, and counsel worried owners. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 5 Diploma in Veterinary Assistant. It is available to all students, of all academic backgrounds. Requirements Our Level 5 Diploma in Veterinary Assistant is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 26 lectures • 18:40:00 total length •Module 01: The Development of Veterinary Medicine: 01:30:00 •Module 02: Naming And Classifying Animals: 00:20:00 •Module 03: The Cell: 00:45:00 •Module 04: Tissues: 01:00:00 •Module 05: Connective Tissue: 01:00:00 •Module 06: Muscle Tissue and Nervous Tissue: 00:20:00 •Module 07: Tissue Healing And Repair: 00:30:00 •Module 08: The Skin: 00:35:00 •Module 09: Bone: 00:40:00 •Module 10 : The Skeleton: 00:35:00 •Module 11: Describing Disease Occurrence: 01:30:00 •Module 12: Cardiovascular System: 01:00:00 •Module 13: Respiratory System and Lymphatic System: 00:35:00 •Module 14: The Gut and Digestion: 00:45:00 •Module 15: Urinary System and Reproductive System: 01:00:00 •Module 16: Nervous System, Senses and Endocrine System: 01:00:00 •Module 17: Nutrients: 01:00:00 •Module 18: Metabolism: 01:00:00 •Nervous System, Senses and Endocrine System Part - 01: 00:37:00 •Nervous System, Senses and Endocrine System Part - 02: 00:36:00 •Nervous System, Senses and Endocrine System Part - 03: 00:22:00 •Nutrients Part 1: 00:31:00 •Nutrients Part 2: 00:30:00 •Metabolism Part 1: 00:29:00 •Metabolism Part 2: 00:30:00 •Assignment - Level 5 Diploma in Veterinary Assistant: 00:00:00

Overview Learn fascinating facts and theories behind the criminal mind with our Forensic Psychology Course Level 3 Certificationcourse.Forensic psychology is a subfield of psychology involving criminal investigation and criminal psychology. Professional forensic psychologists must have intense research skills and excellent knowledge of criminology and the Criminal Justice System.This Forensic Psychology Course Level 3 Certification course will teach you the forensic psychologist's role, offenders' common traits, how eyewitness testimonies work, how to conduct psychological research, and much more. It will prepare you with the fundamental skills to kickstart your career in this field. ** Completing this course does not imply that you are qualified to work as a Practitioner Psychologist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT. ** How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Forensic Psychology Course Level 3 Certification. It is available to all students, of all academic backgrounds. Requirements Our Forensic Psychology Course Level 3 Certification is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 25 lectures • 02:57:00 total length •Interventions to reduce risk of re-offending: 00:07:00 •History of development of Forensic Psychology: 00:06:00 •Research Design and Methodology: 00:12:00 •Critical evaluation of psychological research: 00:09:00 •What is Criminology: 00:10:00 •Understanding Crime: 00:10:00 •Classification and Measurement of Crimes: 00:10:00 •Characteristics of Offenders (Criminals): 00:05:00 •Introduction to theories of offending: 00:06:00 •Theories of sexual offending: 00:08:00 •Theories of violent offending: 00:08:00 •Theories of fire-setting behaviour: 00:08:00 •Personal characteristics of offenders: 00:06:00 •Personality disordered offenders: 00:06:00 •Psychopathic offenders: 00:07:00 •Mental Illness and offending: 00:07:00 •An Introduction to Offender Profiling: 00:05:00 •Approaches to Offender Profiling: 00:05:00 •The Effectiveness of Offender Profiling: 00:06:00 •Eye-witness testimony: 00:09:00 •Expert witness testimony: 00:04:00 •Attitudes towards victims: 00:06:00 •'What works' literature in reducing re-offending: 00:06:00 •Incident management (Crisis Negotiation): 00:08:00 •Introduction: About the Course and the Tutor: 00:03:00