<div id="course-pills-1">Duration<p>4.125 Days</p><p>24.75 CPD hours</p>This course is intended for<p>The job roles best suited to the material in this course are: Project managers and consultants involved in and concerned with the implementation of an ISMS, expert advisors seeking to master the implementation of an ISMS, individuals responsible for ensuring conformity to information security requirements within an organization</p>Overview<p>Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ISMS<br />Learn how to interpret the ISO/IEC 27001 requirements in the specific context of an organization<br />Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ISMS<br />Acknowledge the correlation between ISO/IEC 27001, ISO/IEC 27002 and other standards and regulatory frameworks<br />Acquire the expertise to advise an organization in implementing Information Security Management System best practices</p><p>This training course is designed to prepare you to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001. It aims to provide a comprehensive understanding of the best practices of an ISMS and a framework for its continual management and improvement.</p></div><div id="course-pills-2"><h4>Introduction to ISO/IEC 27001 and initiation of an ISMS</h4><ul><li>Training course objectives and structure</li><li>Standards and regulatory frameworks</li><li>Information Security Management System (ISMS)</li><li>Fundamental information security concepts and principles</li><li>Initiation of the ISMS implementation</li><li>Understanding the organization and its context</li><li>ISMS scope</li></ul><h4>Planning the implementation of an ISMS</h4><ul><li>Leadership and project approval</li><li>Organizational structure</li><li>Analysis of the existing system</li><li>Information security policy</li><li>Risk management</li><li>Statement of Applicability</li></ul><h4>Implementation of an ISMS</h4><ul><li>Documented information management</li><li>Selection and design of controls</li><li>Implementation of controls</li><li>Trends and technologies</li><li>Communication</li><li>Competence and awareness</li><li>Security operations management</li></ul><h4>ISMS monitoring, continual improvement, and preparation for the certification audit</h4><ul><li>Monitoring, measurement, analysis, and evaluation</li><li>Internal audit h Management review</li><li>Treatment of nonconformities</li><li>Continual improvement</li><li>Preparing for the certification audit</li><li>Certification process and closing of the training course</li></ul></div>

Nexus Human

ISO 45001

ISO 9001

IT Certifications

Certificate in Information Security Management Principles (CISMP)

ISO 27001

Certified Information Security Manager (CISM)

ISO 27001 Lead Implementer

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this class are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, and Program/Project Managers</p>Overview<p>Explore settings to map requirements in the area of Sales and Distribution (S&amp;D) that require knowledge of cross-application Customizing functionsUnderstand and consider complex relationships in mapping organizational structuresConfigure and adapt special functions like copy control, text control, output controlUnderstand system modification options and personalization techniques</p><p>This course is ideal for students who are requiring detailed cross-application configuration knowledge to map requirements integrated to sales and distribution.</p></div><div id="course-pills-2"><h4>Copy Control</h4><ul><li>Modifying Copy Control</li></ul><h4>Text Control</h4><ul><li>Identifying Text Sources</li><li>Configuring Text Control</li></ul><h4>Output</h4><ul><li>Adjusting Output Determination</li><li>Adjusting Output Types</li><li>Using PDF-Based Forms in the Sales Process</li></ul><h4>Enhancements &amp; Modifications</h4><ul><li>Using Enhancement Technology</li><li>Adjusting the Screen Setup of a Transaction Using Table Controls</li><li>Adjusting Lists in Sales and Distribution</li><li>Controlling Customer Master Data Using Account Groups</li><li>Adjusting the Screen Setup of a Transaction Using Transaction Variants</li><li>Adding New Fields</li><li>Performing System Modifications Using Classic Enhancement Technology</li><li>Performing System Modifications Using the Enhancement Framework</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans SCM650 SAP Cross-Functional Customizing in Sales and Distribution training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the SCM650 SAP Cross-Functional Customizing in Sales and Distribution course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

SAP Human Capital Management

Service Design Courses (SDC)

SAP Finance & Controlling

SAP Project

SAP Sales & Distribution

SCM650 SAP Cross-Functional Customizing in Sales and Distribution

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Todas aquellas personas que tengan relaciÂ¢n con proyectos que requieran de una gestiÂ¢n  gil: Clientes, Promotores, Project Managers, Proveedores o Subcontratas, Equipo del Proyecto: Perfiles Tâcnicos, Perfiles de apoyo o Staff. En definitiva a cualquier persona que tenga relaciÂ¢n con un proyecto  gil.</p>Overview<p>Existen proyectos pequeÂ¤os, otros enormes, con una complejidad tecnolÂ¢gica extrema otros en cambio muy sencillos. Â¨Debemos gestionar todo tipo de proyectos con el mismo ?mâtodo??Desde finales del siglo pasado, se viene analizando la gestiÂ¢n de proyectos cl sica conocida como GestiÂ¢n de Proyectos Predictiva, comprobando que no puede/debe ser aplicada a todo tipo de proyecto. Existen multitud de proyectos donde el nivel de detalle de las caracterÂ¡sticas de los entregables est  asociado al concepto IKIWISI (I?ll Know It When I See It -&gt; Lo sabrâ cuando lo vea), otros proyectos que tienen muy bien definido el objetivo, pero dadas unas necesidades cambiantes, la manera de abordarlo puede ser bien diferente, otros proyectos que? En definitiva se ha puesto de manifiesto que la gestiÂ¢n de proyectos predictiva, no es del todo til para estos tipos de proyecto. Durante este curso, analizaremos otra forma de hacer las cosas. Veremos cÂ¢mo abordar estos otros tipos de proyectos que requieren de una gestiÂ¢n diferente: una GestiÂ¢n Âµgil.</p><p>Existen proyectos pequeÂ¤os, otros enormes, con una complejidad tecnolÂ¢gica extrema otros en cambio muy sencillos. Â¨Debemos gestionar todo tipo de proyectos con el mismo ?mâtodo??</p></div><div id="course-pills-2"><h4>IntroducciÂ¢n a Agile y Scrum</h4><ul><li>Primeros conceptos</li><li>MetodologÂ¡as Âµgiles</li><li>Agile Manifesto y Principios Âµgiles</li><li>Â¨Quâ hay bajo el paraguas de Agile?</li><li>Las 3 grandes aproximaciones a Agile: LEAN, XP y Scrum</li><li>El entorno de trabajo Âµgil</li><li>Roles Âµgiles</li></ul><h4>Trabajando de forma  gil</h4><ul><li>Definir la VisiÂ¢n del Producto</li><li>Planificar la Release y los Sprints</li><li>El trabajo del dÂ¡a a dÂ¡a</li><li>La revisiÂ¢n del producto</li><li>Preparando la entrega</li></ul><h4>Gestionando de forma  gil</h4><ul><li>GestiÂ¢n del Alcance y los Proveedores</li><li>GestiÂ¢n de Tiempos y Costes</li><li>GestiÂ¢n del Equipo y las Comunicaciones</li><li>GestiÂ¢n de Riesgos y la Calidad</li></ul><h4>Garantizando el âxito</h4><ul><li>Construir una base sÂ¢lida</li><li>Impulsar el cambio</li></ul></div>

Agile Business Analyst

Certified SAFe Agilist

ICP-ACC (ICAgile Certified Agile Coaching)

Agile

ACP (Agile Certified Practitioner)

Scrum

SCRUM Foundation (SP)

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>Account and project managers<br />Contact Center Enterprise (CCE) administrators<br />Deployment engineers<br />Technical sales</p>Overview<p>After taking this course, you should be able to:<br />Navigate CCE configuration and scripting tools<br />Configure a dialed number, call type, and media routing domain<br />Build a basic Cisco Intelligent Contact Management (ICM) script<br />Configure agents and skill groups<br />Configure basic Interactive Voice Response (IVR) functionality<br />Implement attributes and precision queues<br />Configure Ring-No-Answer (RONA) using CCE configuration tools<br />Configure and populate an agent team and primary supervisor<br />Improve agent efficiency through finesse enhancements<br />Build and test a basic Voice XML (VXML) application<br />Implement roles, departments, and business hours<br />Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool</p><p>The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the CiscoÂ© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.</p></div><div id="course-pills-2"><h4>Cisco Unified Contact Center Review</h4><ul><li>Contact Center Basics<br />Components and Architecture</li></ul><h4>Deploying Basic Call Settings</h4><ul><li>Associate Basic Call Settings<br />Explore Media Routing Domains</li></ul><h4>Building a Basic Cisco Unified Contact Center Enterprise Script</h4><ul><li>Introduce Script Editor<br />Use Script Editor Nodes</li></ul><h4>Configuring Basic Agent Functionality</h4><ul><li>Introduce Agent Functionality<br />Configure Agent Desk Settings</li></ul><h4>Configuring Basic Call Treatment and Queuing</h4><ul><li>Explore Media Server and Files<br />Introduce Microapps</li></ul><h4>Implementing Precision Routing</h4><ul><li>Introduce Precision Routing Basics<br />Examine the Migration Path</li></ul><h4>Configuring RONA Support</h4><ul><li>Introduce RONA Functionality<br />Identify RONA Timeout Considerations</li></ul><h4>Configuring Agent Teams and Supervisors</h4><ul><li>Configuring Teams and Supervisors<br />Explore Agent Roles</li></ul><h4>Administering the Cisco Finesse Desktop</h4><ul><li>Administering Cisco Finesse Desktop<br />Introduce Cisco Finesse Administration</li></ul><h4>Implementing Voice XML Applications</h4><ul><li>Introduce VXML<br />Build a Basic Call Studio Project</li></ul><h4>Configuring Roles, Departments, and Business Hours</h4><ul><li>Examine Post-Call Survey Functionality<br />Configure Post-Call Survey</li></ul><h4>Running Unified CC Enterprise Reports with Unified Intelligence Center (IC)</h4><ul><li>Configure Unified CC Enterprise Administrators<br />Configure Departments</li></ul></div>

Cisco Certified Network Associate (CCNA)

Cabin Crew Initial Training & Attestation (CCA)

Commercial & Contract Management Certification Program (CCM)

Cisco Certified Entry Networking Technician (CCENT)

Cisco Certified Internetwork Expert (CCIE)

Cisco Administering Cisco Contact Center Enterprise (CCEA)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Data Consultants /Managers, Program/Project Managers, and Solution Architects.</p>Overview<p>Gain hands-on experience in running SAP BusinessObjects BI tools on top of SAP NetWeaver BW data</p><p>In this course, students are provided with detailed knowledge on the integration for reporting of SAP BusinessObjects BI Platform 4.x with SAP NetWeaver 7.x.</p></div><div id="course-pills-2"><h4>Overview of SAP BusinessObjects Business Intelligence(BI) 4.x and SAP NetWeaver</h4><ul><li>Describing SAP BusinessObjects 4.x</li></ul><h4>Semantic Layer in SAP BusinessObjects BI 4.x and Data Connectivity</h4><ul><li>Describing Semantic Layer Technology</li><li>Creating a Universe with the Information Design Tool</li></ul><h4>SAP BusinessObjects Analysis, Edition for Microsoft Office and SAP NetWeaver BW</h4><ul><li>Creating a Workbook in SAP BusinessObjects Analysis, Edition for Microsoft Office</li><li>Creating a Workbook with SAP BusinessObjects Analysis, Edition for Microsoft Office and SAP BW</li></ul><h4>SAP BusinessObjects Analysis, Edition for OLAP and SAP NetWeaver BW</h4><ul><li>Creating a Workspace with SAP BusinessObjects Analysis, Edition for OLAP</li><li>Creating a Workspace in SAP BusinessObjects Analysis, Edition for OLAP Based on a BW Query</li></ul><h4>SAP BusinessObjects Design Studio and SAP NetWeaver BW</h4><ul><li>Creating an Analytical Application in SAP BusinessObjects Design Studio</li><li>Creating an Analytical Application with Scripting</li></ul><h4>SAP BusinessObjects Dashboards and SAP NetWeaver BW</h4><ul><li>Creating a Dashboard with SAP BusinessObjects Dashboards</li><li>Creating a Dashboard with BEx Query</li></ul><h4>SAP Crystal Reports and SAP NetWeaver BW</h4><ul><li>Creating a Report with SAP Crystal Reports for Enterprise</li><li>Creating a Report with SAP Crystal Reports 2013</li><li>Creating a Report with SAP Crystal Reports 2013 and SAP NetWeaver BW</li><li>Differentiating SAP Crystal Reports 2013 and SAP Crystal Reports for Enterprise</li></ul><h4>SAP BusinessObjects Web Intelligence and SAP NetWeaver BW</h4><ul><li>Creating a Web Intelligence Document</li><li>Creating a Web Intelligence Document for SAP NetWeaver BW</li></ul><h4>SAP BusinessObjects Explorer and SAP NetWeaver BW</h4><ul><li>Creating an SAP BusinessObjects Explorer Information Space</li><li>Describing Data Connectivity between SAP BusinessObjects Explorer and SAP NetWeaver BW</li></ul><h4>Information Distribution</h4><ul><li>Reporting with Mobile Devices</li><li>Creating Publications with SAP Crystal Reports and SAP BusinessObjects Web Intelligence</li><li>Integrating BI Content with SAP NetWeaver Enterprise Portal</li></ul></div>

Business Analytics & Intelligence

Oracle Business Intelligence

Microsoft BI

SAP ABAP

ABAP with SAP Netweaver

BO100 SAP Reporting with SAP BusinessObjects BI Solutions for SAP Business Warehouse

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The target audience for the DevOps Test Engineering course is anyone involved in defining a DevOps Testing strategy, such as:<br />Delivery Staff<br />DevOps Engineers<br />IT Managers<br />Project Managers<br />Lab Staff<br />Maintenance and Support Staff<br />Quality Assurance Managers<br />Quality Assurance Teams<br />Release Managers<br />Testers<br />Software Engineers</p>Overview<p>The learning objectives for DTE include a practical understanding of:<br />The purpose, benefits, concepts and vocabulary of DevOps testing<br />How DevOps testing differs from other types of testing<br />DevOps testing strategies, test management and results analysis<br />Strategies for  selecting test tools and implementing test automation<br />Integration of DevOps testing into Continuous Integration and Continuous Delivery workflows<br />How DevOps testers fit with a DevOps culture, organization and roles</p><p>This comprehensive course addresses testing in a DevOps environment and covers concepts such as the active use of test automation, testing earlier in the development cycle, and instilling testing skills in developers, quality assurance, security, and operational teams. The course is relevant for every modern IT professional involved in defining or deploying a DevOps testing strategy for their organization, as test engineering is the backbone of DevOps and the primary key for successful DevOps pipeline to support digital transformation. This course prepares you for the Continuous Testing Foundation(CTF) certification.</p></div><div id="course-pills-2"><h4>Course Objectives and Modules, Logistics </h4><h4>What is DevOps Testing and its Business Benefits?</h4><h4>Relation of DevOps Testing in other Test Methodologies</h4><h4>DevOps Testing Best Practices</h4><ul><li>DevOps Testing Terminology</li><li>Culture changes</li><li>Organization changes</li><li>Process and team friction</li><li>Motivation strategies </li><li>Measuring Success</li><li>Continuous Evolution</li><li>Troubleshooting</li></ul><h4>What is the DevOps pipeline?</h4><ul><li>DevOps Testing on the pipeline </li><li>Test strategy choices</li><li>Pre-Flight strategies</li><li>Continuous Integration Testing</li><li>System, Delivery and Customer Testing </li><li>Test Environments</li><li>Lab Management </li><li>Topology orchestration</li></ul><h4>Test Automation Frameworks</h4><ul><li>Test Tools Selection criterion Automated metrics</li></ul><h4>Key concepts</h4><ul><li>Test Case Best Practices &amp; Design Exercise</li><li>Test Suite Best Practices &amp; Design Exercise</li><li>Principles of DevOps Management</li><li>DevOps Test Management Metrics</li><li>DevOps Management Tools</li><li>DevOps Test Results Analysis</li><li>Integrating DevOps Results Analysis</li><li>Test Management Exercise</li><li>Fictitious Product Test Requirements</li><li>Individual Exercise</li><li>Class discussion</li><li>Exam Preparation</li></ul></div>

DevOps

Design & Technology Courses (DT)

Software Testing & QA

Certified Technology Specialist (CTS)

ISTQB Foundation Level Mobile Application Testing

Continuous Testing Foundation (DevOps Institute)

<div id="course-pills-1">Duration<p>4.125 Days</p><p>24.75 CPD hours</p>This course is intended for<p>The job roles best suited to the material in this course are:<br />Project managers and consultants involved in business continuity<br />Expert advisors seeking to master the implementation of the business continuity management system<br />Individuals responsible to maintain conformity with BCMS requirements within an organization<br />Members of the BCMS team</p>Overview<p>Understand the concepts, approaches, methods, and techniques used for the implementation and effective management of a BCMS.<br />Learn how to interpret and implement the requirements of ISO 22301 in the specific context of an organization.<br />Understand the operation of the business continuity management system and its processes based on ISO 22301.<br />Learn how to interpret and implement the requirements of ISO 22301 in the specific context of an organization.</p><p>No two disasters in the world cause equal damage. Between the unpredictability of natural disasters, information security breaches, and incidents of different nature, preparedness can make you stand out in the crowd and predict the future of your business. In light of this, proper planning is essential to mitigating risks, avoiding consequences, coping with the negative effects of disasters and incidents, but at the same time, continuing your daily operations so that customer needs do not remain unfulfilled.This training course will prepare its participants to implement a business continuity management system (BCMS) in compliance with the requirements of ISO 22301. Attending this training course allows you to gain a comprehensive understanding of the best practices of the business continuity management system and to be able to establish a framework that allows the organization to continue operating efficiently during disruptive events</p></div><div id="course-pills-2"><h4>Introduction to ISO 22301 and initiation of a BCMS</h4><ul><li>Training course objectives and structure</li><li>Standards and regulatory frameworks</li><li>Business continuity management system (BCMS)</li><li>Fundamental business continuity concepts and principles</li><li>Initiation of the BCMS implementation</li><li>Understanding the organization and its context</li><li>BCMS scope</li></ul><h4>Implementation plan of a BCMS</h4><ul><li>Leadership and commitment</li><li>Business continuity policy</li><li>Risks, opportunities, and business continuity objectives</li><li>Support for the BCMS</li><li>Business impact analysis</li><li>Risk assessment</li></ul><h4>Implementation of a BCMS</h4><ul><li>Business continuity strategies and solutions</li><li>Business continuity plans and procedures</li><li>Incident response and emergency response</li><li>Crisis management</li><li>Exercise programs</li><li>Monitoring, measurement, analysis, and evaluation</li><li>Internal audit</li></ul><h4>BCMS monitoring, continual improvement, and preparation for the certification audi</h4><ul><li>Management review</li><li>Treatment of nonconformities</li><li>Continual improvement</li><li>Preparation for the certification audit</li><li>Closing of the training course</li></ul></div>

Certificate of Business Continuity Programme (CBCI)

Business Continuity

Business Continuity Management

ISO 22301 Lead Implementer

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The primary audience for this course are Business Process Owners/Team Leads/Power Users, Industry Specialists, and Program/Project Managers.</p>Overview<p>Explain Maintenance and Repair business processesExecute maintenance tasksDefine relevant organizational elements used in Plant Maintenance</p><p>In this course, students learn how to describe the maintenance and repair business processes within SAP ERP. This foundation knowledge is mandatory in order for students to have the confidence to complete the subsequent configuration courses.</p></div><div id="course-pills-2"><h4>Plant Maintenance Organization</h4><ul><li>Outlining EAM Processes and SAP Solution Portfolio</li><li>Outlining the SAP User Interfaces and Roles</li><li>Executing Maintenance Tasks with NetWeaver Business Client (NWBC)</li><li>Checking Organizational Levels in Plant Maintenance</li></ul><h4>Technical Objects</h4><ul><li>Checking Functional Locations</li><li>Managing Equipment</li><li>Checking Linear Asset Management (LAM)</li><li>Assigning Bills of Material (BOMs) to Technical Objects</li></ul><h4>Breakdown Maintenance</h4><ul><li>Planning Breakdown Maintenance</li><li>Processing a Breakdown Maintenance Order</li></ul><h4>Corrective Maintenance</h4><ul><li>Outlining Corrective Maintenance</li><li>Processing External Services</li><li>Creating Notifications of Maintenance Requirements</li><li>Creating Maintenance Orders</li><li>Planning of Maintenance Orders</li><li>Planning of Maintenance Orders for Operation Account Assignment (OAA)</li><li>Selecting Maintenance Orders</li><li>Planning for Maintenance Orders</li><li>Scheduling Maintenance</li><li>Executing Maintenance Tasks with SAP GUI</li><li>Completing Notifications and Orders</li><li>Confirm and Technically Complete an Order</li><li>Creating a Shift Report</li></ul><h4>Refurbishment of Spare Parts</h4><ul><li>Checking Prerequisites in Materials Management (MM)</li><li>Refurbishing Spare Parts Internally</li><li>Refurbishing Spare Parts Externally</li></ul><h4>Preventive Maintenance</h4><ul><li>Outlining Preventive Maintenance</li><li>Checking the Maintenance Task List</li><li>Creating Maintenance Plans</li><li>Scheduling Maintenance Plans</li></ul><h4>Project-Oriented Maintenance</h4><ul><li>Outlining Project-Oriented Maintenance</li></ul><h4>Supplementary Processes for SAP Enterprise Asset Management</h4><ul><li>Outlining Mobile Applications for SAP Enterprise Asset Management (SAP EAM)</li><li>Using Visual Enterprise Documents</li><li>Describing Basic Maintenance Processing</li><li>Outlining Pool Asset Management (PAM)</li><li>Outlining SAP Work Clearance Management (WCM)</li><li>Applying Worker Safety</li></ul><h4>Report and Analysis of Information for SAP Enterprise Asset Management (EAM)</h4><ul><li>Analyzing Maintenance History with the Logistic Information System (LIS)</li><li>Evaluating Plant Maintenance with SAP Business Warehouse (SAP BW)</li><li>Outlining Rapid Deployment Solution EAM Analytics</li></ul><h4>SAP Enterprise Asset Management Customizing Implementation</h4><ul><li>Outlining SAP Enterprise Asset Management Customizing Implementation</li></ul></div>

SAP Materials Management

Plant Maintenance

PLM300 SAP Business Processes in Plant Maintenance

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for application developers, business analysts, project managers and anyone who needs an introduction to application development in the IBM TRIRIGA Application Platform.</p>Overview<p>After completing this course you should be able to:<br />Perform moderate-level IBM TRIRIGA application customizations by using the Platform<br />Create and modify business objects by using the Data Modeler<br />Create and modify user interfaces by using the Form Builder tool<br />Define lists and classifications<br />Import data by using the Data Integrator<br />Implement business logic with workflows<br />Create reports and queries by using the Report Manager and the IBM TRIRIGA Reporting Dashboard</p><p>The course provides an introduction to the TRIRIGA Application platform and how to modify the existing TRIRIGA applications and processes or create new ones. The course covers navigation and mechanics of the TRIRIGA Application Platform toolset that is used for creating and modifying objects. Students are also provided background on importing data to TRIRIGA, how to use the Form Builder and the Reporting Dashboard.</p></div><div id="course-pills-2"><h4>Course Outline</h4><ul><li>Perform moderate-level IBM TRIRIGA application customizations by using the Platform</li><li>Create and modify business objects by using the Data Modeler</li><li>Create and modify user interfaces by using the Form Builder tool</li><li>Define lists and classifications</li><li>Import data by using the Data Integrator</li><li>Implement business logic with workflows</li><li>Create reports and queries by using the Report Manager and the IBM TRIRIGA Reporting Dashboard</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans 8D612 IBM TRIRIGA Application Platform v3.7 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the 8D612 IBM TRIRIGA Application Platform v3.7 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Online Course Creation

Cert Iv

Manager Training

Trainers Course

Teaching & Training

8D612 IBM TRIRIGA Application Platform v3.7

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments</p>Overview<p>Upon completing this course, the learner will be able to meet these overall objectives:   Introduction to the Java API, its capabilities and limitations - Practice -   This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity -  creating every different Java component to extend Studio (see below)</p><p>Overview of a UCCE with CVP Comprehensive Call Flow</p></div><div id="course-pills-2"><h4>Module 1</h4><ul><li>Overview of a UCCE with CVP Comprehensive Call Flow</li></ul><h4>Module 2</h4><ul><li>ICM routing scripts to route calls to CVP VXML Server applications</li><li>Passing data (e.g., global variables)</li><li>Parsing and evaluating data returned</li><li>Queueing</li><li>Assigning data to send to Finesse.</li></ul><h4>Module 3</h4><ul><li>Writing Call Studio scripts (applications)</li><li>Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting</li><li>Menus</li><li>Collecting and confirming caller input, such as account numbers, dates of birth, etc</li><li>Working with variables ? Session data, Element data, Call data, Local data (CVP11)</li><li>Introduction to retrieving data from back end systems:</li><li>SQL Database interaction ? using the Studio Database element to select data</li><li>Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service</li><li>Playing audio to callers during back-end data retrieval</li><li>Catch events</li><li>Working with counters, decisions, math</li><li>Introduction to javascript for substrings and string length</li><li>Setting VoiceXML properties affecting the gateway</li><li>Multi-Language applications</li></ul><h4>Module 4</h4><ul><li>Working with Version Control</li></ul><h4>Module 5</h4><ul><li>Ã¿Implementing a Post Call Survey</li></ul><h4>Module 6</h4><ul><li>Using the Studio Debugger to test applications within Studio</li></ul><h4>Module 7</h4><ul><li>CVP Reporting Server and CVP CUIC Reports<br />Best practices regarding naming elements and variables<br />Configuring data to pass to the Reporting Server using OAMP<br />Understanding Reporting Server tables<br />Understanding the Application Summary CUIC reports</li></ul><h4>Module 8</h4><ul><li>Administration covered throughout the course</li><li>OAMP Operations Console to deploy applications to VXML Server</li><li>Using Studio Documenter to print Visio-like diagrams of the application</li><li>Configuring log file properties</li><li>Using logs for debugging applications</li><li>Administrative scripts for graceful updates or suspensions of the server</li><li>Important log, debug, administration files</li></ul><h4>Module 9</h4><ul><li>Cisco Courtesy Callback</li><li>Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback. </li></ul></div>

Certification in Cash & Voucher Assistant (CVA)

Continuous Professional Development (CPD)

CVPD Scripting - Part 1

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.</p>Overview<p>After completion of the course the participant will be able to:<br />Perform the needs analysis translating business requirements to data center services<br />Set-up and manage the data center operations team<br />Implement and monitor safety- and security practices<br />Identify a suitable maintenance program for the data center facility and its equipment<br />Select the appropriate policies and procedures required for data center operations<br />Monitor the data center availability, capacity and capability<br />Manage and implement basic data center projects<br />Set-up and implement an environmental sustainability program<br />Select an appropriate back-up site to support organizational resilience<br />Identify and respond to risk in the data center<br />Manage and support the document life cycle<br />Create a basic budget proposal<br />Select and manage vendors and measure their performance<br />Manage data center assets</p><p>Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.</p></div><div id="course-pills-2"><h4>Service Level Management</h4><ul><li>Service Level Management</li><li>Needs analysis</li><li>Capability assessment</li><li>Service portfolio</li><li>Service catalogue</li><li>Service Level Agreements (SLAs)</li><li>Availability measurement</li><li>Data points in SLA</li><li>Service reporting</li><li>Complaint procedure</li><li>Customer satisfaction measurement</li><li>Service Improvement Process (SIP)</li><li>SLA content</li></ul><h4>The Data Center Organization</h4><ul><li>Operational issues</li><li>Organization chart</li><li>Roles and responsibilities</li><li>Skills matrix</li><li>Contingency / backup roles</li><li>Shift management</li><li>Performance management</li><li>Career development</li><li>Training and assessment</li><li>Job rotation</li><li>Succession planning</li><li>Disciplinary program</li></ul><h4>Managing Safety &amp; Statutory Requirements</h4><ul><li>Safety policies and regulations</li><li>Occupational Health and Safety (OH&amp;S)</li><li>Safety awareness training</li><li>Permit to Work (PTW)</li><li>Lock-out / Tag-out</li><li>Personal Protective Equipment (PPE)</li><li>Testing and tagging of equipment</li><li>Emergency preparedness and response</li><li>Reporting of safety issues</li><li>Reviews / internal audit / external audit</li></ul><h4>Managing Physical Security</h4><ul><li>Security policies and procedures</li><li>Security standards and guidelines</li><li>Security staff</li><li>Security awareness</li><li>Security incident management</li><li>Disciplinary program</li><li>Reviews, internal and external audits</li></ul><h4>Facilities Management</h4><ul><li>Maintenance policies and procedures</li><li>Various maintenance programs</li><li>Outsourcing of maintenance activities</li><li>Maintenance contract options</li><li>Warranty</li><li>Maintenance schedule</li><li>Service situations</li><li>Spart part management</li><li>Contamination control</li></ul><h4>Data Center Operations</h4><ul><li>Policies and procedures for data center operations</li><li>Service operations and the daily data center operations</li></ul><h4>Monitoring / Reporting / Control</h4><ul><li>Monitoring requirements</li><li>Escalation procedures</li><li>Reporting</li><li>Trend analysis</li><li>Reviews</li></ul><h4>Project Management</h4><ul><li>Project management</li><li>Project organization</li><li>Project manager</li><li>Project phases</li></ul><h4>Environment Sustainability</h4><ul><li>The importance of sustainability</li><li>Sustainability policies </li><li>Environmental management </li><li>Power efficiency indicators -</li><li>Waste management -</li><li>Water management</li><li>ICT utilisation management </li><li>Environmental performance measurements</li><li>Renewable energy factor (REF)</li></ul><h4>Organizational Resilience</h4><ul><li>Business continuity</li><li>Data center facility options</li><li>Business Impact Analysis</li><li>Type of facility</li><li>Human resources</li><li>Facility, equipment and consumables</li></ul><h4>Governance, Risk and Compliance</h4><ul><li>Management commitment</li><li>Coordination, collaboration and integration</li><li>Compliance</li><li>Risk management</li><li>Document management</li><li>Financial management</li><li>Vendor management</li><li>Asset management</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Operations Management

Certified Facility Manager (CFM)

Construction Design & Management (CDM)

Facility Management

Operations Manager

Certified Data Center Facilities Operations Manager (CDFOM)

General Admission

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Scope and Schedule Management techniques.</p><p>This course provides participants with tools and techniques to help them determine and deliver products, services, and results that meet requirements, expectations, and deadlines. NOTE: This course will earn you 14 PDUs.</p></div><div id="course-pills-2"><h3>1 - PROJECT SCOPE AND TIME MANAGEMENT OVERVIEW</h3> <ul> <li>Project Scope Management Overview</li> <li>Project Scope Mgt. Processes and Key Outputs</li> <li>Project Time Management Overview</li> <li>Project Time Mgt. Processes and Key Outputs</li> <li>Case Study Selection</li> <li>Requirements, Scope, and Negotiations</li> </ul> <h3>2 - PLAN SCOPE AND SCHEDULE MANAGEMENT</h3> <ul> <li>Plan Scope and Schedule Mgt. Overview</li> <li>The Scope Management Plan</li> <li>The Requirements Management Plan</li> <li>The Schedule Management Plan</li> </ul> <h3>3 - COLLECT REQUIREMENTS</h3> <ul> <li>Collect Requirements Overview</li> <li>Types of Requirements</li> <li>Effective Product/Solution Requirements</li> <li>Other Stakeholders and Requirements</li> <li>Collect Requirements Techniques</li> <li>Voice of the Customer</li> <li>Requirements Traceability Matrix</li> </ul> <h3>4 - DEFINE SCOPE</h3> <ul> <li>Define Scope Overview</li> <li>Project Scope Statement Sections</li> <li>Create a Project Scope Statement</li> </ul> <h3>5 - CREATE WBS</h3> <ul> <li>Create WBS Overview</li> <li>WBS by Deliverable</li> <li>WBS by Phase</li> <li>When to Subdivide a Work Package Further</li> <li>Effective WBSs</li> <li>General Process for Creating the WBS</li> <li>Create a WBS</li> </ul> <h3>6 - DEFINE ACTIVITIES</h3> <ul> <li>Define Activities Overview</li> <li>Practical Considerations for Defining Activities</li> <li>Activities and Steps</li> <li>Milestones</li> <li>Create Activities and Milestones</li> </ul> <h3>7 - SEQUENCE ACTIVITIES</h3> <ul> <li>Develop Schedule Overview</li> <li>Critical Path</li> <li>Resource Optimization ? Resource Leveling</li> <li>Resource Optimization ? Resource Smoothing</li> <li>Resolve Overallocations</li> <li>Critical Chain</li> <li>Schedule Compression Techniques</li> </ul> <h3>8 - ESTIMATE ACTIVITY RESOURCES</h3> <ul> <li>Estimate Activity Resources Overview</li> <li>Resource Breakdown Structure</li> <li>Estimate Activity Resources</li> <li>Assign Resources to Activities</li> </ul> <h3>9 - ESTIMATE ACTIVITY DURATIONS</h3> <ul> <li>Estimate Activity Durations Overview</li> <li>Expert Judgment</li> <li>Ratio Estimating</li> <li>Analogous Estimating</li> <li>Parametric Estimating</li> <li>Forecasting</li> <li>Three Point Estimating and PERT Estimating</li> <li>Reserves</li> <li>Estimate Activity Durations</li> </ul> <h3>10 - DEVELOP SCHEDULE</h3> <ul> <li>Develop Schedule Overview</li> <li>Critical Path</li> <li>Resource Optimization ? Resource Leveling</li> <li>Resource Optimization ? Resource Smoothing</li> <li>Resolve Overallocations</li> <li>Critical Chain</li> <li>Schedule Compression Techniques</li> </ul> <h3>11 - VALIDATE SCOPE</h3> <ul> <li>Validate Scope Overview</li> <li>Verify Scope Best Practices</li> <li>Create a Scope Validation Form</li> </ul> <h3>12 - CONTROL SCOPE AND SCHEDULE</h3> <ul> <li>Control Scope Overview</li> <li>Control Schedule Overview</li> <li>Control Scope Best Practices</li> <li>Change Control Stakeholders</li> <li>Determine Change Control Stakeholders</li> <li>Change Control Process</li> <li>Change Request Form</li> </ul></div>

Project Management Institute (PMI)

Project Management Qualification (PMQ)

Project Management Professional (PMP)

Project Management

Google Project Management

Professional Scrum Master (PSM)

Project Scope and Schedule Management

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>Sales  Legal  Marketing  Business analysts  Project managers  AWS Academy students  Other IT-related professionals</p>Overview<p>Summarize the working definition of AWS Differentiate between on-premises, hybrid-cloud, and all-in cloud Describe the basic global infrastructure of the AWS Cloud Explain the six benefits of the AWS Cloud Describe and provide an example of the core AWS services, including compute, network, databases, and storage Identify an appropriate solution using AWS Cloud services with various use cases Describe the AWS Well-Architected Framework Explain the shared responsibility model Describe the core security services within the AWS Cloud Describe the basics of AWS Cloud migration Articulate the financial benefits of the AWS Cloud for an organization?s cost management Define the core billing, account management, and pricing models Explain how to use pricing tools to make cost-effective choices for AWS services</p><p>This course is for individuals who seek an overall understanding of the Amazon Web Services (AWS) Cloud, independent of specific technical roles. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam.</p>Prerequisites<p>General IT technical knowledge, General IT business knowledge</p></div><div id="course-pills-2"><h3>1 - Introduction to Amazon Web Services</h3> <ul> <li>Summarize the benefits of AWS</li> <li>Describe differences between on-demand delivery and cloud deployments</li> <li>Summarize the pay-as-you-go pricing model</li> </ul> <h3>2 - Compute in the Cloud</h3> <ul> <li>Describe the benefits of Amazon Elastic Compute Cloud (Amazon EC2) at a basic level</li> <li>Identify the different Amazon EC2 instance types</li> <li>Differentiate between the various billing options for Amazon EC2</li> <li>Describe the benefits of Amazon EC2 Auto Scaling</li> <li>Summarize the benefits of Elastic Load Balancing</li> <li>Give an example of the uses for Elastic Load Balancing</li> <li>Summarize the differences between Amazon Simple Notification Service (Amazon SNS) and Amazon Simple Queue Services (Amazon SQS)</li> <li>Summarize additional AWS compute options</li> </ul> <h3>3 - Global Infrastructure and Reliability</h3> <ul> <li>Summarize the benefits of the AWS Global Infrastructure</li> <li>Describe the basic concept of Availability Zones</li> <li>Describe the benefits of Amazon CloudFront and Edge locations</li> <li>Compare different methods for provisioning AWS services</li> </ul> <h3>4 - Networking</h3> <ul> <li>Describe the basic concepts of networking</li> <li>Describe the difference between public and private networking resources</li> <li>Explain a virtual private gateway using a real life scenario</li> <li>Explain a virtual private network (VPN) using a real life scenario</li> <li>Describe the benefit of AWS Direct Connect</li> <li>Describe the benefit of hybrid deployments</li> <li>Describe the layers of security used in an IT strategy</li> <li>Describe which services are used to interact with the AWS global network</li> </ul> <h3>5 - Storage and Databases</h3> <ul> <li>Summarize the basic concept of storage and databases</li> <li>Describe benefits of Amazon Elastic Block Store (Amazon EBS)</li> <li>Describe benefits of Amazon Simple Storage Service (Amazon S3)</li> <li>Describe the benefits of Amazon Elastic File System (Amazon EFS)</li> <li>Summarize various storage solutions</li> <li>Describe the benefits of Amazon Relational Database Service (Amazon RDS)</li> <li>Describe the benefits of Amazon DynamoDB</li> <li>Summarize various database services</li> </ul> <h3>6 - Security</h3> <ul> <li>Explain the benefits of the shared responsibility model</li> <li>Describe multi-factor authentication (MFA)</li> <li>Differentiate between the AWS Identity and Access Management (IAM) security levels</li> <li>Describe security policies at a basic level</li> <li>Explain the benefits of AWS Organizations</li> <li>Summarize the benefits of compliance with AWS</li> <li>Explain primary AWS security services at a basic level</li> </ul> <h3>7 - Monitoring and Analytics</h3> <ul> <li>Summarize approaches to monitoring your AWS environment</li> <li>Describe the benefits of Amazon CloudWatch</li> <li>Describe the benefits of AWS CloudTrail</li> <li>Describe the benefits of AWS Trusted Advisor</li> </ul> <h3>8 - Pricing and Support</h3> <ul> <li>Understand AWS pricing and support models</li> <li>Describe the AWS Free Tier</li> <li>Describe key benefits of AWS Organizations and consolidated billing</li> <li>Explain the benefits of AWS Budgets</li> <li>Explain the benefits of AWS Cost Explorer</li> <li>Explain the primary benefits of the AWS Pricing Calculator</li> <li>Distinguish between the various AWS Support Plans</li> <li>Describe the benefits of AWS Marketplace</li> </ul> <h3>9 - Migration and Innovation</h3> <ul> <li>Understand migration and innovation in the AWS Cloud</li> <li>Summarize the AWS Cloud Adoption Framework (AWS CAF)</li> <li>Summarize six key factors of a cloud migration strategy</li> <li>Describe the benefits of various AWS data migration solutions, such as AWS Snowcone, AWS Snowball, and AWS Snowmobile</li> <li>Summarize the broad scope of innovative solutions that AWS offers</li> <li>Summarize the five pillars of the AWS Well-Architected Framewor</li> </ul> <h3>10 - AWS Certified Cloud Practitioner Basics</h3> <ul> <li>Determine resources for preparing for the AWS Certified Cloud Practitioner examination</li> <li>Describe benefits of becoming AWS Certified</li> </ul></div>

AWS Certification

AWS Certified Developer

AWS Certified Database

AWS Certified Cloud Practitioner

AWS (Amazon Web Services)

AWS Certified Solutions Architect

AWS Cloud Practitioner Essentials

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is primarily designed for business leaders, consultants, product and project managers, and other decision makers who are interested in unlocking new business opportunities and augmenting existing business processes using generative AI. It's also a great starting point for any business professionals who want to investigate generative AI solutions for their own individual tasks and workflows. This course is also designed to assist students in preparing for the CertNexus GenAIBIZ (Exam GAZ-110) credential.</p>Overview<p>In this course, you will identify ways in which generative AI can bring significant value to the organization. You will:<br />Describe the fundamentals of AI and generative AI.<br />Generate text using AI.<br />Generate code using AI.<br />Generate images and video using AI.<br />Generate audio using AI.<br />Identify the challenges of generative AI.<br />Implement organizational strategies for generative AI.</p><p>This course is designed to demystify generative AI for business professionals, as well as to trace its power to actionable, real-world business goals. It will give you the essential knowledge of generative AI you'll need to elevate the organization in these exciting times. GenAIBIZÃ¿offers business professionals with the ability to describe the fundamentals of AI and generative AI; generate text, code, images, video, and audio using generative AI; identify the challenges of generative AI; and implement organizational strategies for generative AI. Exam voucher is included.This course may earn you a Credly badge.</p></div><div id="course-pills-2"><h4>Lesson 1: AI Fundamentals</h4><ul><li>Topic A: AI Concepts</li><li>Topic B: Generative AI Concepts</li></ul><h4>Lesson 2: Generating Text Using AI</h4><ul><li>Topic A: Identify Text Generation Concepts</li><li>Topic B: Solve Business Problems Using Text Generation</li></ul><h4>Lesson 3: Generating Code Using AI</h4><ul><li>Topic A: Identify Code Generation Concepts</li><li>Topic B: Solve Business Problems Using Code Generation</li></ul><h4>Lesson 4: Generating Images and Video Using AI</h4><ul><li>Topic A: Identify Image and Video Generation Concepts</li><li>Topic B: Solve Business Problems Using Image and Video Generation</li></ul><h4>Lesson 5: Generating Audio Using AI</h4><ul><li>Topic A: Identify Audio Generation Concepts</li><li>Topic B: Solve Business Problems Using Audio Generation</li></ul><h4>Lesson 6: Identifying Challenges of Generative AI</h4><ul><li>Topic A: Identify Shortcomings of Generative AI</li><li>Topic B: Identify Ethical Risks of Generative AI</li><li>Topic C: Identify Business Concerns of Generative AI</li></ul><h4>Lesson 7: Implementing Business Strategies for Generative AI</h4><ul><li>Topic A: Apply Best Practices for Generative AI in the Organization</li><li>Topic B: Evaluate the Results of Generative AI Projects</li></ul></div>

Online Course Marketing

Generative Design

Generative AI

AI Art Generation

Generative Adversarial Networks (GAN)

GenAIBIZ: Making ChatGPT and Generative AI Work for You (Exam GAZ-110)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The target audience for the DevOps Foundation course includes Management, Operations, Developers, QA and Testing professionals such as:<br />Individuals involved in IT development IT operations or IT service management.<br />Individuals who require an understanding of DevOps principles.<br />IT professionals working within, or about to enter, an Agile Service Design Environment<br />The following IT roles: Automation Architects, Application Developers, Business Analysts, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, Infrastructure Architect, Integration Specialists, IT Directors, IT Managers, IT Operations, IT Team Leaders, Lean Coaches, Network Administrators, Operations Managers, Project Managers, Release Engineers, Software Developers, Software Tester/QA, System Administrators, Systems Engineers, System Integrators, Tool Providers.</p>Overview<p>The learning objectives for DevOps Foundation include an understanding of:<br />DevOps objectives and vocabulary<br />Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM<br />Improved workflows, communication and feedback loops<br />Automation practices including deployment pipelines and DevOps toolchains<br />Scaling DevOps for the enterprise<br />Critical success factors and key performance indicators<br />Real-life examples and results</p><p>The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. Learners will gain an understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. This course prepares you for the DevOps Foundation (DOFD) certification. </p></div><div id="course-pills-2"><h4>Exploring DevOps</h4><ul><li>Defining DevOps</li><li>Why Does DevOps Matter?</li><li></li></ul><h4>Core DevOps Principles</h4><ul><li>The Three Ways</li><li>The First Way</li><li>The Theory of Constraints</li><li>The Second Way</li><li>The Third Way</li><li>Chaos Engineering</li><li>Learning Organizations</li></ul><h4>Key DevOps Practices</h4><ul><li>Continuous Testing, Integration, Delivery, Deployment</li><li>Site Reliability &amp; Resilience Engineering</li><li>DevSecOps</li><li>ChatOps</li><li>Kanban</li></ul><h4>Business and Technology Frameworks</h4><ul><li>Agile</li><li>ITSM</li><li>Lean</li><li>Safety Culture</li><li>Learning Organizations</li><li>Continuous Funding</li></ul><h4>Culture, Behaviors &amp; Operating Models</h4><ul><li>Defining Culture</li><li>Cultural Debt</li><li>Behavioral Models</li><li>Organizational maturity models</li></ul><h4>Automation &amp; Architecting DevOps Toolchains</h4><ul><li>CI/CD</li><li>Cloud, Containers, and Microservices</li><li>AI and Machine Learning</li><li>Automation</li><li>DevOps Toolchains</li></ul><h4>Measurement, Metrics, and Reporting</h4><ul><li>The Importance of Measurement</li><li>DevOps Metrics - Speed, Quality, Stability, Culture</li><li>Change lead/cycle time</li><li>Value Driven Metrics</li></ul><h4>Sharing, Shadowing and Evolving</h4><ul><li>DevOps in the Enterprise</li><li>Roles</li><li>DevOps Leadership</li><li>Organizational Considerations</li><li>Getting Started</li><li>Challenges, Risks, and Critical Success Factors</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans DevOps Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the DevOps Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Learning & Development

Lean Foundation

Cyber Security Foundation

FinOps

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p></p><p>The target audience include, but is not limited to:</p><br /><p> </p><br /><p>Relationship managers</p><br /><p>Customer experience (CX) managers</p><br /><p>Account managers</p><br /><p>Service delivery managers</p><br /><p>Service desk managers</p><br /><p>Service Level Managers</p><br /><p>Enterprise Architects</p><br /><p>Service and Solution Architects</p><br /><p>Business Analysts</p><br /><p>Product Owners</p><br /><p>Marketing Managers</p><br /><p>Project Managers</p><br /><p>Portfolio Managers</p><br /><p>Supplier relationship Managers</p><br /><p>Vendor Managers</p><br /><p>Contract Managers</p><br /><p>Customer experience/User experience Designers</p><br /><p>Consultants</p><p></p>Overview<p></p><p>The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value.</p><br /><p>Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder.</p><br /><p>This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:</p><br /><p> </p><br /><p>Value propositions</p><br /><p>Fostering relationships</p><br /><p>Keeping engagement channels open</p><br /><p>Shaping demand</p><br /><p>Designing service offerings</p><br /><p>Aligning and agreeing expectations</p><br /><p>Co-creating service experiences</p><br /><p>Realizing value</p><p></p><p>This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITILÂ© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.</p></div><div id="course-pills-2"><h4>How customer journeys are designed</h4><ul><li>Understand the concept of the customer journey</li><li>Understand the ways of designing and improving customer journeys</li><li></li></ul><h4>How to target markets and stakeholders</h4><ul><li>Understand the characteristics of markets</li><li>Understand marketing activities and techniques</li><li>Know how to describe customer needs and internal and external factors that affect these</li><li>Know how to identify service providers and explain their value propositions</li><li></li></ul><h4>How to foster stakeholder relationships</h4><ul><li>Understand the concepts mutual readiness and maturity</li><li>Understand the different supplier and partner relationship types, and how these are managed</li><li>Know how to develop customer relationships</li><li>Know how to analyze customer needs</li><li>Know how to use communication and collaboration activities and techniques</li><li>Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships</li><li>Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management</li><li></li></ul><h4>How to shape demand and define service offerings</h4><ul><li>Understand methods for designing digital service experiences based on value driven, data driven and user centered service design</li><li>Understand approaches for selling and obtaining service offerings</li><li>Know how to capture, influence and manage demand and opportunities</li><li>Know how to collect, specify and prioritize requirements from a diverse range of stakeholders</li><li>Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design</li><li></li></ul><h4>How to align expectations and agree details of services</h4><ul><li>Know how to plan for value co-creation</li><li>Know how to negotiate and agree service utility, warranty and experience</li><li>Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management </li></ul><h4>How to onboard and offboard customers and users</h4><ul><li>Understand key transition, onboarding and offboarding activities</li><li>Understand the ways of relating with users and fostering user relationships</li><li>Understand how users are authorized and entitled to services</li><li>Understand different approaches to mutual elevation of customer, user and service provider capabilities</li><li>Know how to prepare onboarding and offboarding plans</li><li>Know how to develop user engagement and delivery channels</li><li>Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services</li><li>Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement</li></ul><h4>How to act together to ensure continual value co-creation</h4><ul><li>Understand how users can request services</li><li>Understand methods for triaging of user requests</li><li>Understand the concept of user communities</li><li>Understand methods for encouraging and managing customer and user feedback</li><li>Know how to foster a service mindset (attitude, behavior and culture)</li><li>Know how to use different approaches to provision of user services</li><li>Know how to seize and deal with customer and user ?moments of truth?</li><li>Know how the ?Service request management? practice can be applied to enable and contribute to service usage</li></ul><h4>How to realize and validate service value</h4><ul><li>Understand methods for measuring service usage and customer and user experience and satisfaction</li><li>Understand charging mechanisms</li><li>Know how to assess service value realization</li><li>Know how to prepare to evaluate and improve the customer journey</li><li>Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization</li><li>ITILÂ© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure LibraryÂ© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. </li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br />Notes<p>New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4</p><p>Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

ITIL

Certified Manager of Quality

Institute of Leadership & Management (ILM)

ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam

Supporting low-income families to engage with museums: Afternoon Cuppa Session (Wales) 
 
Monday 18 November, 2.30-3.30pm 
 
Do you want to gain a better understanding of family audiences that are experiencing poverty? 
 
About this training 
 
This session will explore the barriers faced by families experiencing poverty and help attendees to think about how to support this group in their venues. 
 
We will hear from Simon Page, Education Project Manager (Wales) at Child Poverty Action Group about the impact of poverty for families in Wales. Simon will be joined by Sara Fortune, Museum Manager at Preston Park Museum and Grounds, who will share some of their learning from the Poverty Proofing© process at Tees Valley Museums. 
 
The session will help delegates to: 
deepen your understanding of poverty in Wales, 
gain insight into how poverty can impact a family’s chances of engaging with cultural venues, 
think about how considerations around poverty can impact on the experiences you provide for families in your museum. 
 
Take a look at the full schedule. 
 
This training will be delivered virtually on Zoom over one hour. 
 
The session will be delivered in English with bilingual slides, with an option to provide a Welsh language interpreter.  
 
Run in partnership with the Welsh Museums Federation and generously supported by the Welsh Government 
 
Who should attend? 
This training is aimed at staff and volunteers who work in museums, galleries and heritage sites who are interested in developing and enriching their current offer with a better understanding of audiences experiencing poverty. This webinar is for staff and volunteers from Welsh museums only


Cefnogi teuluoedd incwm isel i ymgysylltu ag amgueddfeydd: Sesiwn Paned Prynhawn (Cymru) 
 
Dydd Llun 18 Tachwedd, 2.30-3.30pm 
 
Ydych chi eisiau cael gwell dealltwriaeth o deuluoedd mewn tlodi sy’n ymweld? 
 
Gair am yr hyfforddiant hwn 
 
Bydd y sesiwn hon yn archwilio’r rhwystrau a wynebir gan bobl sy’n dioddef tlodi ac yn helpu’r rhai sy’n mynychu i ystyried sut i gefnogi’r grŵp hwn ar eu safleoedd. 
 
Byddwn yn clywed gan Simon Page, Rheolwr Prosiect Addysg (Cymru) yn y Grŵp Gweithredu ar Dlodi Plant am effaith tlodi ar deuluoedd yng Nghymru. Yn ymuno â Simon bydd Sara Fortune, Rheolwr yr Amgueddfa yn Preston Park Museum and Grounds, a fydd yn rhannu rhai o’r pethau y maent wedi eu dysgu o’r broses Poverty Proofing© yn Amgueddfa Tees Valley. 
 
Bydd y sesiwn yn helpu cynrychiolwyr i: 
ddyfnhau eich dealltwriaeth o dlodi yng Nghymru, 
gael cipolwg ar y ffordd y gall tlodi effeithio ar gyfleoedd teuluoedd i gymryd rhan mewn safleoedd diwylliannol 
meddwl sut mae ystyriaethau ynghylch tlodi yn gallu effeithio ar y profiadau a ddarparwch i deuluoedd yn eich amgueddfa. 
 
Gwelwch yr amserlen lawn. 
 
Bydd yr hyfforddiant hwn wedi ei ddarparu’n rhithwir ar Zoom dros gyfnod o awr. 
 
Bydd y sesiwn wedi ei darparu yn Saesneg gyda sleidiau dwyieithog ac opsiwn i ddarparu cyfieithydd Cymraeg.  
 
Rhedir hwn mewn partneriaeth â Ffederasiwn Amgueddfeydd Cymru gyda chefnogaeth hael gan Lywodraeth Cymru 
 
Pwy ddylai fynd? 
Mae’r hyfforddiant hwn wedi ei anelu at staff a gwirfoddolwyr sy’n gweithio mewn amgueddfeydd, orielau a safleoedd treftadaeth sydd â diddordeb mewn datblygu a chyfoethogi eu cynnig presennol gyda gwell dealltwriaeth o gynulleidfaoedd sy’n dioddef tlodi. Mae’r gweminar hwn i staff a gwirfoddolwyr o amgueddfeydd yng Nghymru yn unig. 


Kids in Museums

Supporting low-income families to engage with museums: Afternoon Cuppa Session (Wales) / Cefnogi teuluoedd incwm isel i ymgysylltu ag amgueddfeydd: Sesiwn Paned Prynhawn (Cymru) 

Cambridge

Research Quality Association

Implementing Good Clinical Laboratory Practice

RQA Member

Non Member

Redhill

<h3><b>OOAD training course description</b></h3>
      <p>A workshop course providing thorough practical knowledge of object oriented analysis and design methods.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
		<li>Perform Systems Analysis with Object Oriented methods.</li>
					<li>Identify key classes and objects.</li>
                    <li>Expand and refine OO problem domain models.</li>
                    <li>Design Class hierarchies using inheritance and polymorphism.</li>
                    <li>Design programs with Object Oriented methods. </li>
                  </ul>
        <h5>
        <b>OOAD training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>System analysts, designers, programmers and project managers.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>It is desirable that delegates have experience of programming in C++/Java or some other OOP language.
							</p>
              
							<li><b>Duration</b></li>
							
              <p>5 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>OOAD training course contents</b></h3>
      <ul>
				<li>What is OO? </li><p>
Classes, objects, messages, encapsulation, associations, inheritance, polymorphism, reusability.

</p><li>What is Systems Analysis and design? </li><p>
Data flow diagrams, structure diagrams. The OO approach.

</p><li>OOA </li><p>
The problem domain and object modelling. Identifying classes and objects. Generalisation and inheritance. Defining attributes and methods.

</p><li>OOD </li><p>
Refining the OOA results. Designing the User Interface. Designing the algorithms and data structures using objects. Designing the methods.

</p><li>OOP </li><p>
				Prototyping. Implementing OOD with OOPs and OOPLs.</p>
			
      </ul>

Systems & Network Training

Network & Security

Network Engineer

Object Oriented Analysis & Design

London

<h2>The Agile Project Manager</h2>
 <p>Change isn't coming, it's already here. The project environment is becoming more volatile, uncertain, complex, and ambiguous. Project management and project managers must transform and evolve in order to keep up with these changes.</p>
 <p>Agile has been a disruptor in the field of project management, having over 20 years of successes and benefits to organizations that have adopted their frameworks. The Agile frameworks have proven themselves to be more adept in dealing with this uncertainty. But Agile isn't just about following a different way of working.</p>
 <p>What do you need to learn, do, and become in order to continue in the current and future environment? It is a powerful combination of knowledge, competencies, and mindset.</p>
 <p>In an increasingly complicated project environment, this course provides participants with the knowledge needed to not only survive but thrive.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Evaluate the changing project environment and the needed knowledge, skills, and behaviors</li>
 <li>Demonstrate innovative project manager competencies of leading change, servant leadership, and focus on value</li>
 <li>Utilize Lean and Agile principles to maximize value and improve project performance</li>
 <li>Construct a hybrid Agile model that is unique to your project</li>
 <li>Assess your role in Business Agility as an Agile Project Manager</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Workshop orientation</li> <li>Expectations</li> </ul> <h3>Foundations</h3> <ul> <li>Recap: What is Agile?</li> <li>A changed project environment</li> <li>The future project manager</li> </ul> <h3>Agile Project Management Competencies</h3> <ul> <li>Focusing on value</li> <li>Championing change</li> <li>Servant leadership</li> <li>Coaching / mentorship</li> <li>Facilitation</li> </ul> <h3>Lean and Agile Principles</h3> <ul> <li>Optimizing flow</li> <li>Making things small</li> <li>Continuous planning</li> <li>Just-In-Time requirements</li> <li>Visualizing work</li> </ul> <h3>Hybrid Agile Considerations</h3> <ul> <li>Considering a Hybrid Approach</li> <li>Examining Strengths and Weaknesses of Each Approach</li> <li>Selecting Waterfall / Agile Roles, Practices, and Techniques</li> <li>Reviewing Three Hybrid Scenarios</li> <li>Constructing the Hybrid Project</li> </ul> <h3>Implementing Agile</h3> <ul> <li>Pitfalls and Concerns</li> <li>Agile in the Organization</li> <li>Business Agility</li> </ul>


                </section>

IIL Europe Ltd

The Agile Project Manager: In-House Training

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