3758 Courses

Why are you angry? Stressed out from all the time and money lost as a result of communication barrier in your life? No more- Enrol in our practical and to-the-point guide for facilitating productive workplace communication that can be applied to both your professional and personal life. Communication strategy is the key to success within any organisation. Staff can't work if they don't realise what they are doing, and if your organisation fails to have a plan, then you're just setting yourself up for disappointment. This course will teach you how to set a plan to lead a happier, more productive life, with richer and more fulfilling relationships. In this course, you will explore real stories, important concepts and practical methods for dealing with the problems that come from poor communication. It's straightforward, noteworthy guidance that will help you unlock your full potential with a couple of simple steps. Course Highlights Communication Skills Certificate is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Communication Skills Certificate into 12 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 7 hours, 15 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Communication Skills Certificate Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Communication Skills Certificate is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Communication Skills Certificate is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:15:00 Module Two - The Big Picture 00:30:00 Module Three - Understanding Communication Barriers 00:30:00 Module Four - Paraverbal Communication Skills 00:30:00 Module Five - Non-Verbal Communication 00:30:00 Module Six - Speaking Like a STAR 00:30:00 Module Seven - Listening Skills 00:30:00 Module Eight - Asking Good Questions 01:00:00 Module Nine - Appreciative Inquiry 00:30:00 Module Ten - Mastering the Art of Conversation 01:00:00 Module Eleven - Advanced Communication Skills 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Final Exam

In need of customizing your page layout and design? Need to create your own cards, brochures, calendars? Take a course on Microsoft Publisher and you will be able to do all of them. It is an easy to use software with a user-friendly interface with all the features you need at your disposal. You'll have no trouble producing high quality publications, no matter what your level of skill is. This course will teach you how to use Microsoft Publisher in real life and you can reap its reward as Microsoft Publisher comes with helpful wizards and hundreds of templates which are designed to simplify the layout and make creating your ideal publication quick and easy. Microsoft Publisher has an integrated mail merge feature that allows you to effortlessly send your publications to a wide range of recipients. This course will particularly provide you all the necessary theories, guidelines and techniques to become a successful publisher. When you have completed the course, you will be able to to do most of the work related to Microsoft Publisher and will also be able to effortlessly publish visiting cards, brochures. flyers. calendars, newsletter. Course Highlights Certificate in Microsoft Publisher 2007 for Beginners is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certificate in Microsoft Publisher 2007 for Beginners into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certificate in Microsoft Publisher 2007 for Beginners Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certificate in Microsoft Publisher 2007 for Beginners is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certificate in Microsoft Publisher 2007 for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Module Title 01:00:00 Module Three - Working with Publications 01:00:00 Module Four - Your First Publication 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Using the Format Publication Task Pane 01:00:00 Module Seven - Basic Formatting Tasks 01:00:00 Module Eight - Formatting Paragraphs, Part One 01:00:00 Module Nine - Formatting Paragraphs, Part Two 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Module Title 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Certificate in Microsoft Publisher 2007 for Beginners 00:00:00 Mock Exam Final Exam

Our 120 hours TEFL Course is a comprehensive training program that prepares you to teach English as a foreign language with confidence and competence. With expert guidance, you will learn language teaching methodologies, lesson planning and high proficiency in English teaching. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Master several teaching methods to teach TEFL/TESOL Discover how to effectively teach students a new language Broaden your vocabulary and grammatical knowledge Explore classroom management methods that make the learning environment interesting Learn how to make efficient lesson plans = 120 hours TEFL Course / TESOL Certification Course Overview TEFL / TESOL certification course has been specially developed for people who are passionate about teaching languages or for people aspiring to work as a TEFL or TESOL instructor. This comprehensive course, crafted by professionals in the field, will cover the basics of teaching linguistics to help students learn English more easily. This online course will equip you with a number of classroom management skills and language teaching strategies, as well as an understanding of how the English language is structured. You learn how to structure your lessons, know how to correct students and teach receptive skills to students. This course will set you up with the most advanced skills in the English language with impeccable grammar and vocabulary.  Who should take this course? This TEFL / TESOL certification course is primarily aimed at: Home tutor Immigrant English language teacher TEFL / TESOL instructor Aspiring TEFL / TESOL instructor Aspiring EFL teachers People looking for a career change Anyone seeking a professional teaching career abroad EFL teachers looking for career growth and enhancement of teaching skills However, this course is not restricted to a particular sector or profession. This course is open to anyone who wants to fully comprehend every component and teaching strategy used in TEFL and TESOL. Entry Requirements There are no academic entry requirements for this accredited course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This certification course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Module 01: TEFL Principles Module 01: TEFL Principles Module 02: TEFL Methodology Module 02: TEFL Methodology Module 03: Teaching a Language Module 03: Teaching a Language Module 04: Teaching Vocabulary and Grammar Module 04: Teaching Vocabulary and Grammar Module 05: Grammar and Tenses Module 05: Grammar and Tenses Module 06: Teaching Receptive Skills Module 06: Teaching Receptive Skills Module 07: Classroom Management Module 07: Classroom Management Module 08: Teaching Tools Module 08: Teaching Tools Module 09: Correcting Students Module 09: Correcting Students Module 10: Lesson Planning Module 10: Lesson Planning Assessment Mock Assessment Mock - 120 hours TEFL / TESOL Certification Assessment Assessment - 120 hours TEFL / TESOL Certification Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs What is a TEFL course? TEFL is an acronym for Teaching English as a Foreign Language. This program provides training to individuals on how to teach English to non-native speakers. It covers topics such as lesson planning, grammar, and classroom management. How is this online TESOL course different from the Univerity TESOL? YES, there is a vast difference between the university and online TESOL certificate. As university students, they achieved the TEFL certification after four years of schooling, but in the online course, you will learn pretty much the same things quickly. Both certificates have values and can be used for different purposes. Such as: if you are a graduate student and want to become a teacher and need to earn more certifications, you can earn that certificate by doing a course online. However, you might not be able to pursue a career as an English teacher if you hold only an online TESOL certificate. Does this course expire? TEFL certification is a lifetime qualification that does not expire. There is no need to renew the certificate or take additional coursework to keep it valid. Once you have completed the online certification course and earned the certificate, you can use it for the rest of your teaching career without worrying about it expiring. Will I get a Job after doing this course? Indeed, many countries in the world, including Europe, allow the teacher to teach with an accredited TEFL certificate. Does this course have any levels? This course does not have a specific level, as it can vary in course content and duration. How much do TEFL teachers earn? According to data from the UK government's Department for Education, the average starting salary for a TEFL teacher in the UK is around £27,000 per year. However, this can vary depending on the experience level, location, and type of school or institution. How to buy this course? First, select your desired course plan among the multiple existing course plans on the right side of your screen, then select the payment type, and once you made the payment, you can access the course any time you want. How will I get access to the TEFL course after making the payment? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. I am from outside the UK. Will I get access to the Course? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. When will I get the certificate? For a CPD-accredited PDF certificate, it will take 24 hours, however, for the hardcopy CPD certificate takes 5-7 business days, and for the Quality License Scheme certificate, it will take 7-9 business days. What do you mean by a CPD course? CPD refers to Continuing Professional Development, and the CPD-accredited course is developed for individuals who want to improve and update their skills within their professional field continuously. This certificate claims that the certificate holder's knowledge is up-to-date in their work area. What is the benefit of doing an accredited course? You will only realize the benefit of having a CPD-accredited certificate once you face the corporate world. As employees, job places and more value the CPD-accredited certificate, you must own this certificate by doing the course with us.

Knowing about Microsoft Outlook Essentials will not just help us organise our emails but will help us in being productive. Through this Workshop, you will learn how to organise your emails and files the way you want it. You will know how to send robust messages, taking advantage of text formatting and insertion tools. You will also learn how Outlook's tools can help you filter out the messages you don't want to read. Learn to stay organised by creating folders to store your Outlook items and keep in touch by using Outlook to manage your contacts.In this course you will learn the necessary skills, knowledge and information of Microsoft Outlook.  Course Highlights Certificate in Microsoft Outlook 2007 for Beginners is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certificate in Microsoft Outlook 2007 for Beginners into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certificate in Microsoft Outlook 2007 for Beginners Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment, and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certificate in Microsoft Outlook 2007 for Beginners is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certificate in Microsoft Outlook 2007 for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Opening and Closing Outlook 01:00:00 Module Three - Working with E-mail 01:00:00 Module Four - Creating a New E-mail 01:00:00 Module Five - Managing E-mail 01:00:00 Module Six - Managing Junk Mail 01:00:00 Module Seven - Outlook's Organization Tools 01:00:00 Module Eight - Searching for Items 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Tasks 01:00:00 Module Eleven - An Introduction to Contacts 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Certificate in Microsoft Outlook 2007 for Beginners 00:00:00 Mock Exam Final Exam

Course Overview Millions of people in the UK are suffering from some form of addiction, with the most common being alcohol and drug addiction. Sometimes, individuals can overcome their addictions on their own or through the help of loved ones, but in some cases, a person may need specialist support - which is where the role of an Addiction Counsellor comes in. In this Addiction Therapist Training Course, you will learn about the different types of addiction and fields of counselling, as well as the skills and qualities of a successful Addiction Counsellor. It provides practical and theoretical knowledge that can be applied in a real-life context, with case studies to provide a narrative to each module. This course is ideal for aspiring counselling professionals, covering key topics such as ethics in counselling, the root cause of addiction, and the impact of addiction on mental health. You'll learn how to conduct both individual and group therapy sessions, as well as gain an excellent understanding of training and career importunities in this field. Develop up-to-date professional skills and take steps toward a successful career in addiction counselling What You Will Learn This Addiction Counselling Certificate is a formal qualification that can be added to your resume as aspiring counselling professional. You'll learn about the role of an Addiction Counsellor, as well as the models and theories in addiction counselling. What is Counselling? A General Introduction The Benefits, Purposes & Aims of Counselling An Overview of the Different Fields of Counselling Skills & Qualities of an Excellent Counsellor How to Conduct Group Counselling Sessions Understanding Ethics in Counselling Understanding the Root Cause of Addiction The Role & Responsibilities of an Addiction Counsellor Models and Theories in Addiction Counselling Training and Career Opportunities Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

It is often said that, in order to truly discover oneself, they should immerse into a different culture. Well this is absolutely true because when you travel, you realize that you are not the same individual as before. You open your eyes, mind and help improve your self esteem. Yes that is right, travelling can help you improve your self esteem and build your confidence to try new things and go on adventures. Traveling: The Best Way to Enrich Life can help you rediscover yourself as you go on a journey to understand self esteem and being different. From this course you will learn to be different, get out of your comfort zone, connect with nature and find your courage. You will also discover different travel locations for different types of personalities, be it explorer or risk takers. This course is an amazing balance of travel and self development and is perfect for anyone looking to enrich their lives. Course Highlights Traveling: The Best Way to Enrich Life is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Traveling: The Best Way to Enrich Life into 9 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 6 hours, 25 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Traveling: The Best Way to Enrich Life Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Traveling: The Best Way to Enrich Life is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Traveling: The Best Way to Enrich Life is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Self Esteem 01:00:00 Get Out Of Your Comfort Zone 00:30:00 Be Different 00:30:00 Slow Down 00:30:00 Connect With Nature 01:00:00 Find Your Courage 01:00:00 Feel Hot! 00:30:00 Live Abundantly 00:30:00 Wrapping 00:15:00 Mock Exam Mock Exam-Traveling: The Best Way to Enrich Life 00:20:00 Final Exam Final Exam-Traveling: The Best Way to Enrich Life 00:20:00

Course Overview The comprehensive Dialectical Behaviour Therapy Level 02 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Dialectical Behaviour Therapy Level 02 today, and learn from the very best the industry has to offer! This best selling Dialectical Behaviour Therapy Level 02 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Dialectical Behaviour Therapy Level 02 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Dialectical Behaviour Therapy Level 02 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Dialectical Behaviour Therapy Level 02 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Dialectical Behaviour Therapy Level 02, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Dialectical Behaviour Therapy Level 02 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Dialectical Behaviour Therapy Level 02 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Overview COSHH Training Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this COSHH Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Hazardous Substances And COSHH Regulations Hazardous Substances And COSHH Regulations 00:13:00 Module 02: Health Hazards And Identification Of Fatal Chemicals Health Hazards And Identification Of Fatal Chemicals 00:11:00 Module 03: COSHH Risk Assessments And The Globally Harmonised System COSHH Risk Assessments And The Globally Harmonised System 00:15:00 Module 04: Implementing Control Measures Implementing Control Measures 00:10:00 Module 05: COSHH Handbook COSHH Handbook 00:20:00

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Emotional intelligence is known as the capacity to know, control, and express your own emotions. This capacity will help you handle interpersonal relationships with empathy. To become an expert in emotional intelligence mindfulness and empathy, you need skills in understanding and interpreting human emotions. This course will help you understand emotional intelligence and mindfulness. This will benefit anyone who wants to have a career in mental health who is interested in learning the important mindfulness skills. Course Highlights Extended Diploma in Emotional Intelligence and Mindfulness is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Emotional Intelligence and Mindfulness into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 14 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Emotional Intelligence and Mindfulness Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Emotional Intelligence and Mindfulness is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Emotional Intelligence and Mindfulness is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Emotional Intelligence and Mindfulness Module One - Getting Started FREE 01:00:00 Module Two - What is Emotional Intelligence FREE 01:00:00 Module Three - Skills in Emotional Intelligence 01:00:00 Module Four - Verbal Communication Skills 01:00:00 Module Five - Non-Verbal Communication Skills 01:00:00 Module Six - Social Management and Responsibility 01:00:00 Module Seven - Tools to Regulate Your Emotions 01:00:00 Module Eight - Gaining Control 01:00:00 Module Nine - Business Practices (I) 01:00:00 Module Ten - Business Practices (II) 01:00:00 Module Eleven - Making an Impact 02:00:00 Module Twelve - Wrapping Up 01:00:00 Emotional Intelligence, Mindfulness and Empathy Training Course Online- Activities 00:00:00 Mock Exam Mock Exam- Extended Diploma in Emotional Intelligence and Mindfulness 00:30:00 Final Exam Final Exam- Extended Diploma in Emotional Intelligence and Mindfulness 00:30:00