1957 Courses

Communication Skills 1 Day Training in Cardiff

Communication Skills 1 Day Training in Aberystwyth

Mastering Critical Conversations: On-Demand We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations (On-Demand) We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What you will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Critical conversation role play Creating an action plan

Microsoft Outlook is a program which allows creating and exchanging emails in a messaging format. The 2016 version contains new features which make the prospects of using this program more exciting. Microsoft Outlook 2016 Beginner to Advanced course will help students to get accustomed to the improved interface and familiarize with the functionality of the program. The course starts off with basics like creating emails, formatting, email attachments and working with them, managing responses using tags, flags, etc. As you move up, you will learn about the advanced features like inserting characters and objects, modifying message settings, filter, sort, organize, manage calendar settings, assign and manage tasks, advanced contact management, sharing workspaces, outlook data files and finally email security. Learning Outcomes: Navigate throughout the Outlook user interface and learn to perform basic email functions and utilize help Composing emails, grammar and spell checks, formatting content, attaching files, enhancing messages and managing automatic message responses Customize reading options, work with attachments and manage message responses Managing and organization of messages with the help of tags, flags, other commands and folders Using calendar options to manage appointments and meetings Using People workspace to create, update, view and organise contacts Managing tasks and notes Creating and managing Quick Steps, and customizing the interface according to needs Change message settings, properties, options, using automatic replies and inserting objects Sort and filter options, organising and searching messages, managing junk mail and mailbox Managing advanced calendar options, additional calendars, meeting responses, and assigning tasks Advanced, forward and export contact options, handling contacts and editing electronic business cards Sharing calendars and contacts whilst also delegating access to mail folders to others Modifying data file settings and backing up Outlook items Email security and configuring email message security Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Outlook 2016 Beginner to Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Outlook 2016 Beginner to Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Navigate the Outlook Interface 00:15:00 ACTIVITY - NAVIGATING THE OUTLOOK INTERFACE 00:05:00 Perform Basic E-mail Functions 00:30:00 ACTIVITY - PERFORMING BASIC E-MAIL FUNCTIONS 00:05:00 Use Outlook Help 00:15:00 ACTIVITY - GETTING HELP IN MICROSOFT OUTLOOK 2016 00:05:00 Create an E-mail Message 00:15:00 ACTIVITY - CREATING AN E-MAIL MESSAGE 00:05:00 Check Spelling and Grammar 00:15:00 ACTIVITY - CHECK SPELLING AND GRAMMAR 00:05:00 Format Message Content 00:15:00 ACTIVITY - FORMAT MESSAGE CONTENT 00:05:00 Attach Files and Items 00:15:00 ACTIVITY - ATTACHING A FILE TO A MESSAGE 00:05:00 Enhance an E-mail Message 00:30:00 ACTIVITY - ENHANCING AN E-MAIL MESSAGE 00:05:00 Manage Automatic Message Content 00:15:00 ACTIVITY - MANAGING AUTOMATIC MESSAGE CONTENT 00:05:00 Customize Reading Options 00:15:00 ACTIVITY - CUSTOMIZING READING OPTIONS 00:05:00 Work with Attachments 00:15:00 ACTIVITY - WORKING WITH ATTACHMENTS 00:05:00 Manage Your Message Responses 00:15:00 ACTIVITY - MANAGING YOUR MESSAGE RESPONSES 00:05:00 Manage Messages Using Tags, Flags, and Other Commands 00:15:00 ACTIVITY - MANAGING MESSAGES USING TAGS, FLAGS AND OTHER COMMANDS 00:05:00 Organize Messages Using Folders 00:15:00 ACTIVITY - ORGANIZING MESSAGES USING FOLDERS 00:04:00 View the Calendar 00:15:00 ACTIVITY - CUSTOMIZING YOUR CALENDAR VIEW 00:05:00 Manage Appointments 00:15:00 ACTIVITY - MANAGING APPOINTMENTS 00:05:00 Manage Meetings 00:30:00 ACTIVITY - CREATING AND MANAGING MEETINGS 00:05:00 Print Your Calendar 00:15:00 ACTIVITY - PRINTING YOUR CALENDAR 00:05:00 Create and Update Contacts 00:15:00 ACTIVITY - CREATING AND UPDATING CONTACTS 00:05:00 View and Organize Contacts 00:15:00 ACTIVITY - VIEW AND ORGANIZE CONTACTS 00:05:00 Create Tasks 00:15:00 ACTIVITY - CREATING TASKS 00:05:00 Manage Tasks 00:15:00 ACTIVITY - MANAGING TASKS 00:05:00 Manage Notes 00:15:00 ACTIVITY - CREATING AND MANAGING NOTES 00:05:00 Customize the Outlook Interface 00:30:00 ACTIVITY - CUSTOMIZING THE OUTLOOK INTERFACE 00:05:00 Create and Manage Quick Steps 00:15:00 ACTIVITY - CREATING AND MANAGING QUICK STEPS 00:05:00 Module : 2 Insert Advanced Characters and Objects 01:30:00 Modify Message Settings, Properties, and Options 01:30:00 Use Automatic Replies 01:30:00 Sort Messages 00:45:00 Filter Messages 01:00:00 Organize Messages 02:00:00 Search Messages 01:30:00 Manage Junk Mail 01:00:00 Manage Your Mailbox 02:00:00 Manage Advanced Calendar Options 00:45:00 Manage Additional Calendars 01:00:00 Manage Meeting Responses 00:45:00 Assign and Manage Tasks 01:00:00 Edit an Electronic Business Card 01:00:00 Manage Advanced Contact Options 01:30:00 Forward Contacts 00:30:00 Export Contacts 01:00:00 Delegate Access to Mail Folders 01:00:00 Share Your Calendar 00:30:00 Share Your Contacts 00:15:00 Back Up Outlook Items 00:45:00 Configure E-mail Message Security Settings 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 2 Days 12 CPD hours This course is intended for Professionals desiring to develop meaning engagement strategies to better connect with leadership, peers, and clients. JOB ROLES: Personal Development Leader of Teams/Projects Leader of Managers/Departments Leader of Organizational Strategy Overview Develop better strategies in preparation and execution with audiences of all kinds Engage audience members more deeply and intently Optimize ability to prepare delivery, style, and transparency in sharing information Deliver your message with more clarity, purpose, and passion Create deeper meaning in who you are as a leader for others What?s the difference between good engagement and incredible engagement? How do you know when your audience, employees, or teammates are committed to everything you say and do? The answer is Authentic Engagement. When you notice amazing leaders, you will notice they possess all seven of these traits, regardless of whether they have been in the profession twenty years or twenty weeks. This course is the map toward shaping the next wave of leaders, regardless of style, audience, or modality! The question is: Are you ready to embark on your voyage? In this course, you will learn how to authentically engage others, build a more purposeful message that resonates, and learn the strategies to gain stronger engagement and input back from the people you work with. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. The CYA Model of Preparation Preparing Your Content Learning the 4-Square to Holistic Content Delivery Getting Ready for the Seven C?s for Engagement Preparing for Yourself and Audience 2. Preparing Yourself and The Power of Your Delivery Understanding the Power of Delivery and Style Learning when to be Transparent in your Approach Understanding How You Shine Remotely vs. Face-to-Face Understanding Your Command Knowing What and When to Change Your Approach Building Better Efficacy and Confidence 3. Capturing, Building, and Connecting with the People You Engage Learning the Differences between Surface-Level Engagement and Deeper Connection Understanding the Four Levels of Audience to Build Relationships Developing Captivation Techniques with Engagement Establishing Clarity through Depth and Alignment Connecting Deeper and Establishing Trust 4. Going Beyond for Completeness Looking to the Future of Engagement, Technology, and Leadership Plotting Your Next Course for Delivery Using the Anchor Guide to Renew Your Approach Mapping the Next Steps Additional course details: Nexus Humans Mastering Meaningful Engagement training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Mastering Meaningful Engagement course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Explore the Spring Data Java Persistence API, Spring MVC, REST clients, and more, and get hands-on with creating robust Spring Boot applications.

Are you an assessor or a trainer looking to enhance your effectiveness and communication skills? Do you find it challenging to confidently express your thoughts, to get what you want from situations and to maintain control during training sessions or assessments?  If so, our “Assertiveness for Assessors and Trainers” live online workshop is made for you. Effective Communication: Assertiveness empowers you to communicate your ideas clearly, ensuring your message is understood by learners. You’ll learn techniques to express your thoughts confidently, leading to improved engagement and comprehension. Confidence Building: Learn techniques for appearing more confident when communicating with others.  Taking control: Take control of situations through your body language and the verbal / written language you use. Invest in Your Success This 2.5 hour session will help you gain the skills to lead with confidence, communicate effectively, and prioritise yourself in your life.  Further Information This 2.5 hour session held live online via Zoom will give you the tools and techniques you need to be more assertive. Workshop Benefits Interactive Workshops: Engage in hands-on activities, role plays, and real-world scenarios to practice assertive communication techniques in a safe and supportive environment.Expert Facilitators: Our experienced trainers will guide you through proven strategies, drawing on their expertise in communication, psychology, and training methodologies.Tailored Content: The course content is specifically designed for assessors and trainers, addressing challenges and situations unique to your profession.Practical Tools: Walk away with a toolkit of practical techniques, scripts, and strategies that you can immediately apply in your assessments and training sessions.Networking Opportunities: Connect with fellow assessors and trainers, sharing insights, experiences, and best practices to further enhance your professional journey.

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com