42281 Courses

Overview Internet is the main source of marketing today and Digital Marketing along with Social Media Marketing helps the business to stay alive in the digital world. Earlier companies use to spend a lot of money on traditional ways of marketing and still, they were not able to reach global clients. With the existence of Digital marketing, they are able to break the barriers to reaching global clients. With the use of Social Media Marketing and Digital Marketing organisations are able to reach every corner of the world and also it is very cost-effective. Digital Marketing encompasses various channels like Search Engine Optimisation, Social Media Marketing like usage of Facebook, Facebook marketing, Ad Words, and Email Campaigns and is list is longer. All these tools are used to cover global marketing. No matter where you are located in the world, your product can reach clients anywhere in the world. This course will help develop innovative social media strategies, and to boost brand awareness with rich content. With the effective analysis of campaign results, you'll be on track to exceed sales targets and advance your career with the latest social media marketing techniques.

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 13th November 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: Monika Turner The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Panel Suzie Joughin Senior Executive Assistant at the Houses of Parliament Restoration & Renewal. Suzie is an experienced senior executive assistant, specialising in the public and third sectors.  Suzie’s career highlights include senior administrative roles in Cancer Research UK, the largest independent cancer research charity in the world; UK Research and Innovation, the UK’s national funding agency investing in science and research in the UK during the Covid-19 pandemic; and her current role on the Houses of Parliament Restoration and Renewal Programme.  Rebecca Polson Executive Support Manager to the Chief Executive An award-winning Executive Assistant with over 10 years’ experience across the higher education, charity, private, and public sectors. Currently Executive Support Manager to the Chief Executive at Alzheimer’s Research UK, she provides high-level support in the fast-paced, mission-driven environment of the largest dementia research charity in the UK. Her previous roles include supporting senior leaders at the Natural History Museum, the Incorporated Society of Musicians, and the Royal College of Music. She brings expertise in executive support, governance, stakeholder engagement, and complex diary and project management. Named PA of the Year in 2023 and a finalist in the SecsintheCity PA of the Year Awards, she is known for her professionalism, discretion, and ability to stay ahead of the needs of the people and organisations she supports. Ola Boddington Senior Executive Assistant As a seasoned Executive Assistant, she has honed her skills in management and project planning over the years. She has worked with various organisations, including Zoa, Signal AI, and ConsenSys, where she provided high-level administrative support to senior executives. Her expertise lies in managing complex schedules, coordinating travel arrangements, and ensuring seamless communication among team members. She is also proficient in using various software tools to streamline workflows and enhance productivity. She is passionate about delivering exceptional service and contributing to the success of the teams she works with. Claudine Martin Senior Executive Assistant Claudine is a highly skilled Senior Executive Assistant, currently supporting the Head of BNY Pershing EMEA. With a distinguished career spanning nearly 17 years in the British Army, Claudine retired in 2023 at the rank of Staff Sergeant, bringing a wealth of experience in high-pressure environments and strategic operations to her current role. Throughout her military career, Claudine specialised in Human Resources, and served as the Personal Assistant to the Army Director of Engagement and Communication at the Ministry of Defence. In this capacity, she played a pivotal role in the planning and execution of significant events and initiatives, showcasing her exceptional organisational skills and attention to detail. Her dedication and professionalism were recognised when she was awarded PA of the Year in 2019 by PA Life. An advocate for the Executive Assistant profession, Claudine is also a sought-after public speaker. She regularly shares her insights at industry events, including the PA Show, and serves as an advisory board member, contributing to the ongoing development and recognition of the profession. Claudine is passionate about empowering others and has previously mentored young people through the Diana Award, a programme established in honour of Princess Diana to support disadvantaged youth. Additionally, she has participated in Fast Forward 15, a mentoring initiative aimed at women aspiring to build careers in events, hospitality, or related industries. With her extensive experience, dedication to excellence, and commitment to mentorship, Claudine continues to make a significant impact in her field and inspire the next generation of leaders. She proudly represented the UK at the Invictus Games 2023, showcasing her unwavering determination and unwavering spirit. In her spare time, Claudine enjoys park run and writing poems. The Importance of Becoming a Strategic Advisor Learn how to shift from reactive to proactive. Develop the mindset and behaviours of a strategic advisor. Understand how to add value beyond your job description. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.

Overview Overview This course is designed to develop skills and gain more knowledge of Change Management. For people who want to transform their skills and career and explore every opportunity, this course well suits their needs. It is very important to understand Change Management and adopt the changes within the organisation and work culture. It will be impossible to grow or even to improve ourselves without any changes. Changes happen to take place either in a positive nature or in negative nature. No matter how it happens to appear, we need skills to respond to the changes and respond accordingly.  We need to enhance our skills on a daily basis in this changing environment to handle what we encounter. It is observed that Change is very important for growth, diversity and success. Every business needs to go through the changing process to adapt the new things and walk with the new developments. Thus, as a professional, we also are in need to continually change to maintain and improve our competencies and skills and to achieve our targeted goals. We need to be extroverted with the environment to understand what is happening, where, when and what change needs to be brought. 

Do you want a rewarding career working directly with people? Would you like to make a difference to their everyday lives? If you are warm, open and compassionate and can bring a patient and non-judgemental attitude, a career in counselling could be for you. The Level 3 Certificate is the second stage on the journey to becoming a qualified counsellor.

CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.

Recent studies show a growing demand for professionals adept in Copywriting, Content Writing & Proofreading, reflecting the evolving landscape of communication in the digital era. With the rise of online content consumption, businesses are seeking skilled individuals who can craft compelling narratives, ensure linguistic precision, and maintain brand integrity. Our comprehensive Copywriting, Content Writing & Proofreading QLS Endorsed Diploma bundle encapsulates a diverse array of theoretical knowledge and practical applications, equipping learners with the expertise needed to excel in these crucial domains. In today's fast-paced digital world, effective communication is paramount. Harnessing the power of words, whether in marketing copy, engaging content, or meticulous proofreading, can significantly impact audience engagement and organisational success. This Copywriting, Content Writing & Proofreading bundle not only delves deep into the intricacies of copywriting, content creation, and proofreading but also provides valuable insights into related fields such as creative writing, email etiquette, and career development. Encompassing a blend of theoretical concepts and hands-on exercises, this Copywriting, Content Writing & Proofreading course bundle offers a holistic learning experience designed to elevate your proficiency in Copywriting, Content Writing & Proofreading to new heights. Bundle Include includes: QLS Endorsed Courses: Course 01: Diploma in Copywriting at QLS Level 4 Course 02: Diploma in Content Writing at QLS Level 4 Course 03: Diploma in Proofreading & Copy Editing at QLS Level 5 CPD QS Accredited Courses: Course 04: Creative Writing Course - Fiction Course 05: Screenwriting & Scriptwriting Course 06: Email Writing: Styles and Templates Course 07: English: Spelling, Punctuation, and Grammar Course 08: Touch Typing Essentials Course 09: Document Control Course 10: 120 hours TEFL (TESOL) Masterclass Course 11: 200 Common English Idioms and Phrases Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Copywriting, Content Writing & Proofreading QLS Endorsed Diploma. Learning Outcomes: Develop a comprehensive understanding of Copywriting, Content Writing & Proofreading principles. Acquire proficiency in crafting persuasive copy and engaging content tailored to specific audiences through Copywriting, Content Writing & Proofreading course. Master the art of proofreading and copy editing to ensure accuracy and clarity in written communication. Expand creative writing skills through exploration of fiction and screenwriting techniques. Enhance language proficiency in spelling, punctuation, and grammar by Copywriting, Content Writing & Proofreading course. Gain insights into effective email writing, document control, and touch typing essentials. Course Description: Embark on a journey of linguistic mastery with our Copywriting, Content Writing & Proofreading bundle encompassing the fundamental pillars of effective communication. Dive into the world of Copywriting, Content Writing & Proofreading, exploring the nuances of crafting compelling narratives, refining language mechanics, and ensuring precision in every word. Through a series of meticulously curated modules, learners will unravel the secrets behind captivating content creation, delve into the art of linguistic finesse, and hone their proofreading prowess to perfection. Discover the art of storytelling through creative writing, delve into the intricacies of scriptwriting, and unlock the keys to seamless email communication. With a focus on practical application and theoretical comprehension, this Copywriting, Content Writing & Proofreading course bundle empowers learners to navigate the complexities of written communication with confidence and finesse. Whether you aspire to pursue a career in marketing, journalism, or creative writing, this Copywriting, Content Writing & Proofreading bundle serves as a comprehensive guide to mastering the art of effective communication in the digital age. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Copywriting, Content Writing & Proofreading course is ideal for: Aspiring copywriters seeking to enhance their writing skills. Content creators aiming to produce compelling and engaging material. Professionals looking to refine their proofreading and editing abilities. Individuals interested in exploring the realms of creative writing and scriptwriting. Anyone seeking to improve their language proficiency and communication skills. Job seekers preparing to enhance their CV writing and networking abilities. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Copywriting, Content Writing & Proofreading courses, you will be able to: Copywriter Content Creator Proofreader/Copy Editor Creative Writer Marketing Specialist Communications Manager Journalist Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Use the in-demand Linux skills you learn in this course to get promoted or start a new career as a Linux System Admin.

In today's digital age, web design and development are at the heart of creating engaging online experiences. The Web Design and Web Development course offers you the perfect opportunity to gain valuable knowledge and skills to build and maintain websites. Whether you are interested in creating sleek, user-friendly designs or coding dynamic websites, this course is designed to help you grasp the essential tools and techniques needed for success. As websites evolve, so does the demand for innovative and functional designs, and this course helps you stay ahead of the curve by offering a solid understanding of both design principles and coding practices. The world of web design and development continues to grow as businesses increasingly turn to online platforms to connect with customers. By learning the foundations of web design, HTML, CSS, JavaScript, and more, you'll be able to develop a range of websites, from basic landing pages to sophisticated online stores. You'll also be introduced to web development frameworks that can streamline your workflow and increase efficiency. This course provides everything you need to develop an online presence that meets the demands of modern users, ensuring that you're well-equipped for an exciting career in the tech industry. Key Features: CPD Certified 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Web Design and WordPress Training Module 01: Web Design Module 02: Requirements to take this course Module 03: Organizing your Web Design Project Module 04: Gathering project information from client Module 05: Sketching, Wireframing, Atomic Design & 8point Grid system Module 06: Style Guides, colors and typographics scales Module 07: Designing for Desktop/Large View (Wstudio Web Design Project) Module 08: Planning Responsive Web Design Module 09: Designing for Tablet/Medium View (Wstudio Web Design Project) Module 10: Designing for Mobile/Small View (Wstudio Web Design Project) Module 11: Designing for Developers Module 12: Prototyping with Invision app Module 13: SVGs and Icon Fonts in Web Design Module 14: WordPress Training Module 15: Introduction & installing WordPress Module 16: WordPress page builder Familiarization Module 17: WordPress home page Design & development Module 18: WordPress About Us page Design & development Module 19: WordPress Contact Us & blog page design & development Module 20: WordPress Responsive website & publishing website Module 21: Free Plugins to mimic the Elementor Pro Module 22: Exporting & importing our Elementor pages Module 23: Creating Our WordPress ecommerce store Module 24: WordPress website customization Module 25: WordPress Website Backup, official email & more Advanced Diploma in PHP Web Development Module 01: Introduction Module 02: Environment Configuration Module 03: PHP Basics and Syntax Module 04: PHP Forms and MySQL and User Authentication ________________________________________________________________________ Complete Career Guide for Web Design and Web Development (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Web Design. In addition to mastering the essentials of Web Design, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Web Design. Your dream career starts here! List of career guide courses included in Web Design and Web Development With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Gain proficiency in web design principles and techniques. Develop effective project organization and client communication skills. Master the use of sketching, wireframing, and the 8-point grid system. Make typographic scales, style guides, and integrated graphic elements. Demonstrate expertise in responsive web design for various devices. Acquire practical knowledge in WordPress installation, customization, and e-commerce. ________________________________________________________________________ Accreditation All of our courses, including thiscourse, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become skilled web designers and developers. Those seeking comprehensive WordPress training for website creation. Creative professionals aiming to enhance their design and development skills. Beginners in web design and development looking for a structured course. entrepreneurs who want to take charge of the material and layout of their website. Career path Web Designer - £25K to 35K/year. Front-end Developer - £30K to 40K/year. WordPress Developer - £28K to 38K/year. UI/UX Designer - £32K to 42K/year. E-commerce Developer - £35K to 45K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Conflict is when two or more parties, with perceived incompatible goals, undermine each other's wants or needs. Establish the root cause of the conflict and understand how to apply the five conflict management strategies. Understand the pro's and cons of avoidance, competing and collaboration. We will guide you how to resolve conflict and how to find effective resolutions to difficult conversations. Learning Objectives Explain the root cause of all conflict, Apply five conflict management strategies, Implement steps to manage or resolve conflict, Apply effective steps for conducting difficult conversations Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams