4962 Courses

Do you know someone who is suffering from drug addiction? In the UK, £36 billion every year is spent on drug and alcohol abuse treatment. Early intervention and treatment is crucial when it comes to helping substance abusers back on their feet so that they can resume normal lives once again. If you want to help a loved one who is suffering from addiction, this Addiction & Mental Health - Chemically Speaking Two (2hrs) Course will give you the practical skills and knowledge you need to stage a successful intervention. This drug addiction and mental health course covers key topics related to drug addiction and prevention. You'll learn about the stages of grief in drug abuse, dual diagnosis, the benefits of integrative holistic therapy, the psychology of drug addiction, costs vs benefits of intervention and much more. You'll also explore the process of recovery and optimal health care. On course completion you'll have a solid understanding of drug culture, the mind of a substance abuser, and the prevention strategies involved in drug addiction therapy. What you'll learn: Familiarise with the 5 stages of grief in drug addiction and the cycle of addiction Understand the psychology of addiction in drug abusers and the effects that different drugs have on the mind Explore integrative therapies for treating addiction and holistic medicine treatments Learn about the costs vs benefits of early intervention in drug addiction Develop the skills to deliver brief and early interventions for people suffering from substance Broaden your understanding of the recovery process and how to maintain hope and health Familiarise with intervention strategies for different types of drug abuse Requirements Only requirements is computer with sound Who this course is for: Anyone who wants to learn how to deliver a brief intervention with loved ones using alcohol, ICE & other drugs Introduction 1. Introduction FREE 00:04:00 2. 1 - INTEGRATIVE HOLISTIC MODEL - George Patriki FREE 00:01:00 3. 2 - Needs & underlying issues - George Patriki 00:10:00 4. 3 - Needs & underlying issues - George Patriki 00:26:00 5. 4 - Grief Cycle & Anger - George Patriki 00:06:00 6. 5 - Drink & Drug Driving - George Patriki 00:16:00 7. 6 - Cycle of Addiction - George Patriki 00:34:00 8. 7. Optimal Health - George Patriki 00:17:00 9. 8, 9 & 10 Stages of change & brief intervention - George Patriki 00:20:00 Resources - Addiction & Mental Health - Chemically Speaking Two (2hrs) Resources - Addiction & Mental Health - Chemically Speaking Two (2hrs) 00:00:00

Certificate in Safeguarding Children will assist you in producing the best possible outcome by mastering the skills. Those who want to succeed must enrol in the course Certificate in Safeguarding Children. By completing this course, you will acquire the skills required to become an expert in a comparable field. The basics of our Certificate in Safeguarding Children course are covered first, and then we move on to more advanced material. The lessons in this Certificate in Safeguarding Children course are therefore clear and easy to understand. Courses you'll get: Course 01: Certificate in Safeguarding Children Course 02: Safeguarding: Child Abuse & Violence Course 03: Child Psychology Diploma Course 04: Child Counselling: Child Psychology & Mental Health Course 05: Paediatric First Aid Level 3 Course 06: Safeguarding Children: Internet Safety Certificate in Safeguarding Children Course Basic Learning Outcomes: After completing this highly appreciated Certificate in Safeguarding Children course, you'll be a competent expert, besides- You can give assistance related to the Certificate in Safeguarding Children with complete knowledge and confidence. You'll be competent and proficient enough to explore Certificate in Safeguarding Children related job fields on your own. Furthermore, you can train up others and grow an efficient peer community in your locality and serve people. It will enhance your portfolio, you can use the certificate as proof of your efficiency to the employer. It will boost up your productivity, you can use the skill and credentials, and become more competent in your vocation with increased earning! Key Highlights of Certificate in Safeguarding Children Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Curriculum Breakdown of the Course:- Module 01 : Laws and Guidance Module 02 : Social and Emotional Development Module 03 : Personality and Intellectual Development of Children Module 04 : Child Abuse Module 05 : Sexual Abuse Module 06 : The Impact of Domestic Violence and Abuse on Children Module 07 : Risks and Risk Assessment Module 08 : Responding to Disclosure and Reporting Module 09 : Things to Do after Referral Certification: CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Certificate in Safeguarding Children course. This course particularly recommended for- Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements Students seeking to enrol for Certificate in Safeguarding Children course should meet the following requirements; Basic knowledge of English Language Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Certificate in Safeguarding Children. Explore each of the roles available and how you can start your career in this platform. Certificates CPD Accredited PDF Certificate Digital certificate - Included After successfully completing this course, you can get CPD accredited digital PDF certificate for free. CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 After successfully completing this course, you can get CPD accredited hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

Unravel the mysteries of forensic science and crime scene investigation with our comprehensive course, 'Crime Scene Investigation Skills and Forensic Science.' This meticulously structured programme, spanning 11 modules, offers an in-depth exploration of forensic techniques and crime scene analysis. The curriculum begins with a historical perspective of forensic science, delving into its organisation and development. As you progress, you'll engage with various facets of forensic investigation, from the minute details of fingerprint analysis to the complexities of DNA and drug analysis. The course not only imparts theoretical knowledge but also immerses you in practical aspects of crime scene management, evidence collection, and the latest in digital forensic techniques. By the culmination of this course, you will have developed a profound understanding of the intricate processes behind solving crimes. The modules are designed to foster critical thinking and analytical skills, essential for anyone aspiring to work in the field of forensic science. You'll learn to interpret bloodstain patterns, analyse firearms, scrutinise questioned documents for signs of forgery, and understand the psychological underpinnings of criminal behaviour. Our curriculum is tailored to provide a holistic view of crime scene investigation, ensuring you are well-equipped to handle the challenges of this dynamic field. Learning Outcomes Gain comprehensive knowledge of the history and structure of forensic science. Acquire skills in crime scene management and evidence preservation. Master the techniques of fingerprint and bloodstain pattern analysis. Understand the principles of DNA, drug, and digital evidence examination. Develop insights into forensic psychology and the mindset of criminals. Why choose this Crime Scene Investigation Skills and Forensic Science course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Crime Scene Investigation Skills and Forensic Science course for? Individuals aspiring to become forensic scientists or crime scene analysts. Law enforcement personnel seeking advanced investigative skills. Legal professionals interested in understanding forensic evidence. Science graduates eager to specialise in forensic analysis. Enthusiasts passionate about solving crimes using scientific methods. Career path Forensic Scientist: £25,000 - £45,000 Crime Scene Investigator: £20,000 - £35,000 Digital Forensics Analyst: £30,000 - £50,000 Forensic Psychologist: £31,000 - £48,000 Firearms Examiner: £27,000 - £40,000 Document Examiner: £25,000 - £40,000 Prerequisites This Crime Scene Investigation Skills and Forensic Science does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Forensic Science: The History and Organisation Forensic Science: The History and Organisation 00:43:00 Module 2: Crime Scene Investigation Crime Scene Investigation 00:40:00 Module 3: Collecting and Packaging Physical Evidence Collecting and Packaging Physical Evidence 00:36:00 Module 4: Fingerprints: Your Personal Signature Fingerprints: Your Personal Signature 00:29:00 Module 5: Bloodstain Analysis Bloodstain Analysis 00:32:00 Module 6: DNA Analysis DNA Analysis 00:24:00 Module 7: Drug Analysis Drug Analysis 01:00:00 Module 8: Firearms Examination Firearms Examination 00:55:00 Module 9: Questioned Documents: Handwriting And Forgery Examination Questioned Documents: Handwriting and Forgery Examination 00:41:00 Module 10: Digital Evidence Digital Evidence 00:21:00 Module 11: Forensic Psychology: Delving into the Criminal Mind Forensic Psychology: Delving into the Criminal Mind 00:53:00 Mock Exam Mock Exam- Crime Scene Investigation Skills and Forensic Science 00:20:00 Final Exam Final Exam- Crime Scene Investigation Skills and Forensic Science 00:20:00

Sports Coaching Training for PE Teachers course provides comprehensive instruction for educators and aspiring coaches in the field of sports coaching. From understanding the core principles of coaching to mastering specific techniques in various sports, this course equips participants with the knowledge and skills essential for effective coaching.

Master teaching and crafting lessons to engage your students in the learning of a diploma course. Learn Teacher Training, Psychology of Teaching, SEN, Teacher Training.

This Introduction to Psychotherapy course is designed for those new to this profession and who want to test their skills and knowledge. It covers the fundamentals of psychotherapy, as well as how to conduct online sessions. This Introduction to Psychotherapy qualification will take you through the basics of psychotherapy as an introductory training course, providing an overview of the role of the psychotherapist, the history of psychotherapy, and the variety of professional settings in which psychotherapists can work. Through this Introduction to Psychotherapy course, you will learn about potential psychotherapy clients and become familiar with the different types of psychotherapy, including Cognitive Behavioural Therapy (CBT). It covers how to conduct the first therapy session, form positive therapeutic relationships with your clients, and work with families, children, and groups, all with step-by-step instructions. Learning Outcomes After completing this Introduction to Psychotherapy course, the learner will be able to: Understand the basic concept of psychotherapy. Understand the relationship between psychology, counseling and psycho-therapy. Gain a solid understanding of the role of a psychotherapist and where they work. Identify the types of people who would benefit from psychotherapy. Set up the therapeutic environment and maintain a positive therapeutic relationship. Conduct individual, child, family and couple psychotherapy sessions. Understand the different approaches in therapy, including CBT. Conduct online therapy sessions and work as an online psychotherapist. List the benefits of both short-term and long-term psychotherapy. Why Choose This Introduction to Psychotherapy Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Introduction Psychotherapy Bundle Course Course 01: Introduction to Psychotherapy Course 02: Level 5 Mental Health Care - MCA and DOLS Course 03: Adults Support Worker Course ***Others Benefits of this Introduction to Psychotherapy Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the bundle Introduction to Psychotherapy course] Course Curriculum Of Introduction to Psychotherapy Module 01: Overview of Psychotherapy Module 02: Psychotherapy Practice Module 03: Prospective Clients in Therapy Module 04: Stages of Psychotherapeutic Relationship << ----------------- >> Assessment Method After completing each module of the Introduction to Psychotherapy Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Introduction to Psychotherapy course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Introduction to Psychotherapy course is ideal for anyone interested in working in psychotherapy. Professions in this field include: Psychotherapist Counselling Psychologist Child Psychologist Group Counsellor Requirements There are no specific requirements for this Introduction to Psychotherapy course because it does not require any advanced knowledge or skills. Career path Opportunities includes in Introduction to Psychotherapy field: Psychologists Psychiatrists Psychoanalysts Social Workers Certificates Certificate of completion Digital certificate - Included

Overview Ensure that the Mental wellbeing of young people is being safeguarded and cared for with this unique training course. This course has been written to help you understand the importance of Mental Health in young minds and the conditions that challenge it. The Understanding the Mindset and Wellbeing of Children course has been compiled to deliver full and correct information regarding the triggers and symptoms of neurological conditions in children and young people. As a result, you will understand the cause, impact, and effects that Mental Health conditions can have on the young, and be in the ideal position to provide support and comfort. How will I get my certificate? At the end of the course there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Understanding the Mindset and Wellbeing of Children. It is available to all students, of all academic backgrounds. Requirements Our Understanding the Mindset and Wellbeing of Children is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 14 lectures • 05:42:00 total length •Module 01: Introduction to Mental Health: 00:22:00 •Module 02: Child Psychology: 00:28:00 •Module 03: Attachment and Relationship Building in Childhood: 00:50:00 •Module 04: Impacts of Separation and Loss on Attachment: 00:28:00 •Module 05: Factors that Influence Development: 00:36:00 •Module 06: Mental Health Problems in Young and Adults: 00:14:00 •Module 07: Other Mental Health Problems in Young and Adults: 00:17:00 •Module 08: Autism, ADHD and Dyslexia in Young and Adults: 00:26:00 •Module 09: Dealing With Autism, ADHD and Dyslexia in Young and Adults: 00:32:00 •Module 10: The Self Harming Behaviour: 00:17:00 •Module 11: Mental Health Treatment and Medicine: 00:19:00 •Module 12: Mental Health over Life Span and Society in the UK: 00:18:00 •Module 13: Mental Health Related Legislations in the UK: 00:35:00 •Assignment - Understanding the Mindset and Wellbeing of Children: 00:00:00

This Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course is designed for individuals who work or intend to work with vulnerable adults in the health and social care sectors in various settings, such as hospitals, domiciliary care, or nursing homes. This Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care qualification aims to provide learners with knowledge and understanding of the key principles of dignity, the duty of care, and safeguarding as applied to adult health social care. Through thiscourse, learners will understand the principles and how they are applied in everyday work situations. They will also have an opportunity to examine the dilemmas that can arise and the consequences of not adhering to these principles. Learning Outcomes After completing this Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course, the learner will be able to: Gain a thorough understanding of safeguarding in adult health and social care. Understand the principles of dignity in adult health and social care practice. Gain a solid understanding of the Duty of Care in Adult Health and Social Care. Gain a thorough understanding of dilemmas encountered in adult health and social care. Understand the issues of public concern in adult health and social care. Why Choose Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course. ***Courses are included in this Course Course 01: Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care Course 02: Level 3 Diploma in Healthcare Support Course 03: Clinical Psychology Diploma ***Other Benefits of this Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care*** Detailed course curriculum of the Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care Course: Module 1: Understand Safeguarding in Adult Health and Social Care Understand the national and local context of safeguarding and protection from abuse Know how to recognise potential and actual abuse and harm Know how to respond if abuse or harm is disclosed, suspected or alleged Understand ways to reduce the likelihood of abuse or harm Know about information and support in relation to abuse or harm Module 2: Principles of Dignity in Adult Health and Social Care Practice Understand the principles of dignity in adult health and social care Understand the potential impact on individuals when accessing and using health and social care services Understand how to apply the principles of dignity in adult health and social care Understand how person centred approaches contribute to dignity in adult health and social care Understand the role of the health and social care worker in relation to promoting dignity Understand the importance of professional relationships for dignity and service provision Module 3: Understand Duty of Care in Adult Health and Social Care Understand what is meant by 'duty of care' Know about dilemmas and conflicts relating to duty of care Know how to recognise and report unsafe practices Understand the impact of own actions on individuals and others Understand the importance of consent in health and social care practice Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care Understand dilemmas that may be encountered in adult health and social care Know about issues of public concern in adult health and social care ------------------------- ***Free Courses: ------------------------- ***Level 3 Diploma in Healthcare Support*** Module 01: Promote Personal Development in Care Settings Module 02: Promote Safeguarding and Protection in Care Settings Module 03: Promote Health, Safety and Wellbeing in Care Settings Module 04: Understand Mental Well-Being and Mental Health Promotion Module 05: Causes and Spread of Infection Module 06: Promote Communication in Care Settings Module 07: Responsibilities of a Care Worker Module 08: Promote Effective Handling of Information in Care Settings Module 09: Understand Mental Health Problems Module 10: The Principles of Infection Prevention and Control Module 11: Cleaning, Decontamination and Waste Management Module 12: Duty of Care in Care Settings Module 13: Promote Equality and Inclusion in Care Settings Module 14: Promote Person-Centred Approaches in Care Settings Module 15: Study Skills for Senior Healthcare Support Workers Module 16: Undertake Personal Hygiene Activities with Individuals Module 17: Implement Therapeutic Group Activities Module 18: Obtain a Client History Module 19: Care for the Elderly Module 20: Understand Mental Health Interventions Module 21: Understanding Suicide Interventions ------------------------- ***Clinical Psychology Diploma*** Module 01: An Overview of Mental Health Module 02: Different Viewpoints in Psychology Module 03: Social Psychology Module 04: Utilising Cognitive Psychology Module 05: Understanding Childhood and Adolescent Psychiatric Disorders Module 06: Understanding Stress and Anxiety Disorders Module 07: Understanding Schizophrenia Module 08: Understanding Personality Disorders Module 09: Understanding Mood Disorders Module 10: Understanding Eating & Sleeping Disorders Module 11: Understanding Self-Harm and Suicide Module 12: Treating Mental Illness: Medication and Therapy ------------------------- Assessment Method After completing each module of the Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care This Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course is ideal for those who work with or intend to work with vulnerable adults in the health and social care sectors. Requirements Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care There are no specific requirements for this Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Cognitive Behavioural Therapy (CBT) for Eating Disorders course is designed for individuals who want to improve dysfunctional emotions,

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.